Knowledge transfers within the Organizations

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Speaker at the GCC Government and Private Sectors Knowledge Management Development Conference, hosted by DATAMATRIX

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Knowledge transfers within the Organizations

  1. 1. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Knowledge Transfers within the Organizations Mr. Dieter Hovorka Chief Technology Officer | Strategic Alliances Skillz Middle East FZ LLC
  2. 2. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com INTRODUCTION Dieter Hovorka, Chief Technology Officer • Born in Vienna, Austria • Living since over 6 years in Dubai • 10+ Years working in Middle East • 20+ Years in IT Industry across the Globe • Holding various management positions CEO, CTO, CMO, Quality Management • Specialist in eLearning, Wkfw, eForms, ECM, BPM, CRM, CMS, WxM, UX • 3 Facts about Austria: • The fastest growing tourist destination in ME • Over 35 Million visitors in 2012 • Vienna has ranked first among the world’s best cities to live in for the last six years in the Mercer Quality of Living survey
  3. 3. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Who we are, Skillz Middle East BASED IN DUBAI OVER 20 YEARS OF EXPERIENCE INTERNATIONAL TEAM WITH SKILLS www.skillzme.com
  4. 4. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Agenda • Knowledge Management • Chief Knowledge Officer • Middle East Market • Increasing people skills • Tools and solutions
  5. 5. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Challenge of Organizations … and todays economy abbreviation CRM CSR ECM CMOHR FI QoS MS CIO SAP KM BI BO CAPEX OPEX GOV AA AUH DXBUS UAE PO PDF CSS EMEA DR MD ENG HH EU EE RTA CMS DMSDAM ERP AICC EPSS PAXF2F B2G B2B B2C LMS RFP C2G ROI TCO SCORM SME WYSIWIG WBT ILT VLE FB WWW LOL
  6. 6. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Successful Knowledge Management What does it really take ?
  7. 7. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com CKO The Role of the Chief Knowledge Officer
  8. 8. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com CKO A chief knowledge officer (CKO) is an organizational leader, responsible for ensuring that the organization maximizes the value it achieves through "knowledge".
  9. 9. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Do You Need a CKO?: (Chief Knowledge Officer) Yes ... If You Want To • Maximize the returns on your investment in knowledge - people, processes and intellectual capital • Exploit your intangible assets e.g. know-how, patents, customer relationships • Repeat your successes and share best practices • Improve your innovation - the commercialization of ideas • Avoid knowledge loss and leakage after organizational restructuring.
  10. 10. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Do You Need a CKO?: (Chief Knowledge Officer) No ... If • Knowledge is not important to your business (but 92 per cent in a recent survey said they were in a knowledge intensive business • You are content to leave it to local initiatives and hope it comes good • A culture of knowledge sharing pervades and systematic processes are in place • Knowledge leadership comes from the top and is passionately pursued • Everybody has development of knowledge in their job plans • Your performance monitoring system explicitly has a knowledge dimension.
  11. 11. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com CKO responsibilities include such things as: • Collecting relevant data that is useful for the organization as knowledge • Developing an overall framework that guides knowledge management • Actively promoting the knowledge agenda within and beyond the company • Overseeing the development of the knowledge infrastructure • Facilitating connections, coordination and communications
  12. 12. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Roles a CKO must play • CKO as Knowledge-sharing Icon • CKO as Trust Steward • CKO as Total Trainer • CKO as Techno Nerd • CKO as Number-crunching Accountant
  13. 13. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Knowledge Management Initiative • top management needs to create and share a vision • the vision is the long-term strategy • core beliefs and values of the organization • CKO to carry it out • employees to participate in the change process • accept the change process • views of the employees in the organizations should be considered
  14. 14. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Knowledge life-cycle Source: Deloitte
  15. 15. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com What Should You Do? 1. Think about what knowledge is crucial to your business success 2. Who has this knowledge? How quickly can key personnel access it? 3. Assess how well you manage, develop and exploit this knowledge 4. Consider who is responsible for maximizing its value to the business 5. Task a person or team to provide a framework for action.
  16. 16. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Where is knowledge today Information Silos File Server DMS ECM Web DAVCRM db
  17. 17. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com KM in Enterprise Environment Knowledge Management Platform (services around information) File Server DMS Web DAV ECM CRM HCM / HR
  18. 18. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Sample Q: Engineering and Operations, where is the knowledge ?
  19. 19. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Sample: Knowledge in Operation Operations • Establish steady state processes • Change state processes • Asset start up and shutdown Planned Maintenance • Planned maintenance Schedule • Work Instructions • Work scheduling • Parts procurement • Work Supervision • Work completion reports • As-Built updates Reactive Maintenance • Problem assessment • Work Instructions development • Work scheduling • Parts procurement • Work Supervision • Work completion reports • As-Built updates HS&E • Establish Environmental Standards • Establish safe operating conditions • Monitor safety operations • Establish Emergency Procedures • Hazmat storage and removal procedures • Incident Reporting • Medical Procedures • Training records and certifications Regulatory standards • Monitor OSHA/ISO/RISSB regulations • Standards creation & distribution (SOPs) • Regulation auditing Management of change • Change analysis, high level impact and cost and ROI • Change review and approval • External supplier process • Construction • Documentation Procurement • Assess planned and reactive parts requirements • Establish Suppliers • Create POs • Monitor Invoices
  20. 20. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Remember Every Industry has it’s own focus point
  21. 21. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com How to distribute the skills of knowledge in an organization ?
  22. 22. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Yesterday Knowledge sharing in family over generations
  23. 23. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Today How it happens today in Organizations
  24. 24. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Future eLearning vs Social Media • Managed environment • Corporate content • Business relevant training • Certified training • Knowledge training • Secured • Unmanaged environment • Global reach • Informational • Not Certified training • Product update / Rapid eLearning • Limited security
  25. 25. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com eLearning Market Middle East Source: decebo
  26. 26. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com eLearning Market Asia Source: decebo
  27. 27. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Rapid eLearning Type of eLearning months days hours Instructional Informative Develop Skills full certified (LMS) Broadcasting Information (News) Critical Knowledge Sharing (Training) weeks
  28. 28. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com eLearning with Adobe Connect Pro • Adobe Connect Pro enables high-impact web conferencing and eLearning • Everyone can access meetings and training without downloading plug-insMeeting Room for every member of your organization
  29. 29. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com The model, real life
  30. 30. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Virtual Classroom vs on-demand Create / Present / Record Upload Use on-demand Adobe Connect Pro
  31. 31. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com The eLearning Platform
  32. 32. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Adobe Connect Pro Extract of features Mobile learning from virtually any device Deliver training from virtually any mobile device Course catalog Template-based email content and triggers Instant access with no client downloads for desktops Reusable learning assets and content libraries Leverage existing content Author once and publish across devices
  33. 33. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Adobe Connect Pro quick look
  34. 34. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com KM in Enterprise Environment Knowledge Management Platform File Server DMS Web DAV ECM CRM HCM / HR eLearning
  35. 35. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Creating engaging eLearning Content From presentation of content Adding Audio Adding Video Digital Assets enhance your powerful eLearning content
  36. 36. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com IT-Manager Challenge Content by Type
  37. 37. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Managing Digital Assets On Creation On Storage
  38. 38. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com KM in Enterprise Environment Knowledge Management Platform File Server DMS Web DAV ECM CRM HCM / HR eLearningDAM
  39. 39. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Knowledge Management and Information Governance
  40. 40. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com A Key Enterprise Challenge Business Legal
  41. 41. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Information Governance Why … ? • protect copyrights • protect the knowledge and skills • protect the company against competition • protect data • protect processes • protect information
  42. 42. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Information Governance Why … ? • protect copyrights • protect the knowledge and skills • protect the company against competition • protect data • protect processes • protect information The mission protect information at the source
  43. 43. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Security KM in Enterprise Environment Knowledge Management Platform File Server DMS Web DAV ECM CRM HCM/HR eLearningDAM
  44. 44. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Working with Knowledge
  45. 45. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Dependencies on Technology … presentation, access and search
  46. 46. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com New Content Types emerging Social Networks Wiki Podcasts Blogs Folksonomies Communities Videocasting RSS Social Bookmarking Aggregators Widgets AJAX
  47. 47. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Quality of Information Relation Dependencies Recommendations Semantic Cloud
  48. 48. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Quality of Information Relation Dependencies Recommendations Semantic Cloud Information
  49. 49. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Summary • Knowledge Management is a mission • Knowledge Management strategy is a good start • Knowledge sharing is a must • Knowledge sharing is not a risk • Knowledge comes in many formats • Knowledge for smarter people • Knowledge for smarter organizations Information & Skills make Knowledge
  50. 50. © 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | info@skillzme.com Q & A Mr. Dieter Hovorka Chief Technology Officer | Strategic Alliances Skillz Middle East FZ LLC dieter@skillzme.com | +971 56 101 2480

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