2. • Lead in photos related to the exam question (5 mins)
• Discussion questions related to holiday problems (10 mins)
• Writing skills - Thinking about the target audience (10 mins)
• Writing skills - Identifying key points in the question (10 mins)
• Writing skills - Importance of brainstorming the topic (10 mins)
• Writing skills - Thinking about register – appropriate language (10 mins)
• Game / filler (10 mins) 65
• Writing skills - Comparing model answers – good features (10 mins)
• Writing skills - Grading model answers using set criterion (5 mins)
• Writing skills - Paragraph organisation – Main topics (5 mins)
• Vocabulary building skills – matching words from the text (10 mins)
• Writing skills - Thinking about topic sentences (10 mins)
• Focusing on punctuation – different uses and making corrections (10 mins)
• Vocabulary from the class quiz (5 mins)
3.
4. • If you could design your perfect holiday, what would it look
like? Where would you go, and what would you do?
• Have you ever been to a place that was completely different
from what you expected? What surprised you the most?
• If you were a travel company, what kind of compensation
would you offer to a dissatisfied customer? Why?
• How do you deal with disappointment or unexpected
problems when travelling? Do you have any tips or
strategies?
• If you were to create a travel guide for your hometown or
favourite city, what top three places would you recommend
and why?
8. 1. You have just returned from another country.
2. You were on holiday.
3. You stayed at a hotel in a resort.
9. 4. A well-known holiday company organised them.
5. It did not come up to your expectations, you were disappointed.
6. You have to (1) complain about aspects of your holiday, ‘
(2) outline the reasons for your dissatisfaction,
(3) suggest what steps you think the company should take to rectify the problems
for holiday makers in the future and
(4) say what kind of compensation you expect.
14. What did a tourist say about the Spanish government?
a. They didn’t speak English
b. They allowed siesta
c. They controlled the weather poorly
15. Why did one tourist complain about the beach?
a. Too sandy
b. No Wi-Fi
c. Too many fish in the sea
16. What was a complaint about the sea?
a. It was too salty
b. Not enough waves
c. It looked different from the brochure
17. Why did a tourist complain about the animals in a safari park?
a. They looked bored
b. They were too wild
c. They didn't smile for photos
18. What was one complaint about a global fast-food chain
abroad?
a. It tasted better than at home
b. It was too cheap
c. It was the same as at home
19. Why did a couple complain about the hotel room?
a. The bed was too comfy
b. Their room had no ocean view, only a view of the sea
c. It was too large
20.
21. 1.A = Does not suggest what steps should be taken to solve the
problems.
3.A = is rambling and confusing
10. A = contains a number of punctuation mistakes
26. specific ways the resort failed to meet expectations.
specific examples of the hotel's shortcomings
offers recommendations for the company to improve future
holiday experiences.
29. Yes. It clearly states the reason for writing.
The writer says that he is writing to complain about a
disappointing holiday which he booked with the travel
company.
30. When I booked the holiday, together with two friends of
mine, we made it clear to your representative that we
wanted a small beach resort which was lively but not too
noisy or over-developed.
31. When we arrived at Arosa, we
discovered our mistake.
(resort = negative points)
32. Our hotel was equally disappointing.
Hotel = problems
33. As you can imagine, I am disgusted
with the holiday we were sold and
so I have put together some
suggestions for you.
34. The writer says what he expects to be done (i.e. he
anticipates receiving an apology and substantial
refund from the company).
This is important because (a) it makes clear what will
satisfy him and (b) gives the holiday company the
chance to rectify the situation, therefore solving the
issues in a satisfactory way.
35.
36. It cost them a lot of money but they didn't mind, they thought we were
going to a good place. When we went to the travel agents the man said that
the resort was good for young people but when we got there we found it
was full of boring grey haired old people, there was nothing to see and do
and nowhere for us to go in the evenings so we were really bored. The hotel
was no good because there were no disco's just old fashioned singers and
entertainers and everything finished by 10.30 in the evening, we just had
to go to bed and it was really disappointing.
• mind. They
• travel agent’s
• there, we found
• boring, grey-haired old
• people. There was
• evenings, so we were
• No discos,
• old-fashioned
• in the evening. We just
37. The travel agent said that we would have a hotel room with a
sea view and a balcony but when we got there our room was at
the back and the balcony was so small we could only stand we
couldn't sit down or sunbathe. And the view from our room was
not of the sea, it was of the back of the hotel where they put
all the rubbish. It smelt really bad too.
• there, our room
• stand. We couldn’t sit
41. True, False, or Not Given Questions
1. The writer's holiday was less expensive than they had
expected.
Answer: False
Explanation: The writer states that the price of the holiday
was more than anticipated.
2. The writer and their friends wanted a lively beach resort.
Answer: True
Explanation: The letter mentions they wanted a small beach
resort which was lively.
3. The hotel's lifts were functioning properly during the
writer's stay.
• Answer: False
• Explanation: The writer complains about the lifts breaking
down nearly every day.
4.The writer received an apology from the hotel manager.
• Answer: Not Given
• Explanation: The letter does not mention whether the writer
received an apology from the hotel manager.
42. Sentence Completion Questions
5. The writer was persuaded to book the holiday despite ______________.
Answer: the price
Explanation: The writer mentions being persuaded to book despite the price being high.
6. The neighbouring resort had a _________________.
Answer: beautiful, sandy beach
Explanation: It is mentioned that there was a beautiful, sandy beach in the neighbouring
resort.
7. The writer's hotel was affected by the construction of a ______________.
Answer: new road
Explanation: The letter states a new road was being built behind the hotel.
8. The writer anticipates receiving an apology and a _________________ from the
company.
Answer: substantial refund
Explanation: The writer expresses expectation of an apology and a substantial refund.
43. "What Does This Word Mean in This Context?"
Questions
9. What does "picturesque" mean in this context?
• Answer: Charming or visually attractive
10. What does "disgusted" mean in this context?
• Answer: Extremely disappointed or appalled
11. What does "anticipated" mean in this context?
• Answer: Expected or predicted
12. What does "indescribable" mean in this context?
• Answer: Unable to be described or too extreme to
describe
45. True, False, or Not Given Questions
1. The writer's holiday was less expensive than they
had expected.
2. The writer and their friends wanted a lively beach
resort.
3. The hotel's lifts were functioning properly during
the writer's stay.
4.The writer received an apology from the hotel
manager.
46. Sentence Completion Questions
5. The writer was persuaded to book the holiday despite
______________.
6. The neighbouring resort had a _________________.
7. The writer's hotel was affected by the construction of a
______________.
8. The writer anticipates receiving an apology and a
_________________ from the company.
47. "What Does This Word Mean in This Context?"
Questions
9. What does "picturesque" mean in this context?
10. What does "disgusted" mean in this context?
11. What does "anticipated" mean in this context?
12. What does "indescribable" mean in this context?
Editor's Notes
Dear Sir/Madam:
This is a more traditional and slightly more personal form of salutation.It is typically used when you know that your letter or email will be read by a specific individual, but you do not know their name or gender.
It implies that you expect the letter to be read by one person.
To Whom It May Concern:
This phrase is more impersonal and formal.
It is often used when the recipient of the letter is unknown or when the letter is intended to be read by multiple people or an entire department.
