The document defines a consumer as any person who buys goods or avails services for a consideration. It outlines key Indian laws for consumer protection like the Consumer Protection Act 1986. The Act gives consumers rights like protection from hazardous goods/services, transparency about quality/pricing, and access to redressal forums. It details the complaint process for consumer forums, including who can file, what issues can be addressed, and how to file. It also lists possible remedial actions and suggestions to strengthen consumer protection.

1. Consumer :meaning
 Acc. To section 2(d) of consumer protection
act,1986, ‘consumer’ means any person who:
 i) buys any goods for a consideration which
has been paid or promised or partly paid and
partly promised
 ii) hires or avails of any services for a
consideration which has been paid or
promised or partly paid and partly promised .

2. Consumer protection:
government legislation
 These include:
 Consumer Protection Act,1986
 agriculture produce Act,1937
 The Essential Commodities Act,1955
 The Weights And Measures Act ,1958
 The Drugs and Cosmetics Act ,1940
 Monopolies and Restrictive Trade
Practices Act,1969

3. Consumer protection act,1986
 This act was enacted by Indian
parliament in December 1986. this was
implemented on 15th april,1987. further in
1993 and 2002 many provisions were
amended by act.
 This act is implemented all over India
except in Jammu and Kashmir .

4. Rights of consumers
Section 6 of the act enshrines the following
rights of consumers:
The right to be protected against the
marketing of goods and services which are
hazardous to life & property.
The right to be informed about the quality,
quantity, potency, purity, standard, and price
of goods or services
The right to be assured ,wherever possible
,access to a variety of goods and services at
competitive prices.

5.  The right to be heard and to be assured
that consumers interest will receive due
consideration at appropriate forums.
 The right to seek redressal against
unfair trade practices or unscrupulous
exploitation of consumers.
 The right to consumer education.

6. Who can file a complaint
 1) A Consumer
 2) Any voluntary consumer organisation
registered under the societies registration
act,1860
 3) The Central Government
 4) The State Government or Union
Territory Administration

7. What constitutes a complaint
 If consumers have suffered loss as result
of any unfair trade practices adopted by
the trader.
 If the goods purchased suffer from any
defect
 If the services hired of suffer from
deficiencies in any respect
 If consumers have been charged a price
in excess of the price displayed or fixed

8. Consumer protection: amount of
fee TOTAL VALUE OF GOODS CLAIMED
S.NO.
AND THE COMPENSATION
OR SERVICES AMOUNT OF
FEE
DISTRICT FORUM
1. -Upto one lakh rupees-for complaints who are NIL
under below poverty line.
2. -Upto one lakh rupees-other than antodaya 100
anna yojana card holders.
3. -Above one lakh and upto five lakh rupees 200
4. -Above five lakh and upto ten lakh rupees 400
5. -Above ten lakh and upto twenty lakh rupees 500
STATE COMMISSION
6. - Above twenty lakh and upto fifty lakh 2000
rupees
7. - Above fifty lakh and upto one crore rupees 4000
NATIONALCOMMISION
8. - Above one core rupees 5000

9. How to file a complaint
 The name , description and address of the
complainants and the opposite party.
 The facts relating to complaint and when
and where it arose
 Documents in support of allegations in the
complaint
 The relief which the complainant is
seeking
 The complaint should be signed by the
complainant or his authorised agent.

10. Remedial actions
 To remove the defect pointed out
 To replace the goods with new goods of
similar description.
 To return to the complainant the price
 Not to offer the hazardous goods for sale
 To discontinue the unfair trade practice
 To withdraw the hazardous goods from
being offered for sale
 To provide for adequate costs to parties
 To remove the defects or deficiencies in the
services in question.

11. Suggestions leading to better
consumer protection
 There should be more and more
awareness on the part of consumers.
 More and more NGO’s ,civil society
organisations should come forward
 The consumer should lodge a specific
complaint with supporting information
 The consumer should try to understand
the view-point of the seller before making
a complaint.