The document describes an intercultural training course called Developing People Internationally (DPI) that helps multicultural teams navigate misunderstandings and conflicts. The training is based on nine critical incidents and teaches teams to build relationships, set direction, organize roles and responsibilities, and manage conflict. It enhances team productivity and delivers better customer service. The course uses workshops, lectures, videos, discussions and role plays over three days to train managers and professionals in international teams.
There is no better way to discover a company than to see what it stands for and what it represents. This company profile will give you an insight about our history, our activities and our commitments.
Il Master mira a formare professionisti nell'ambito del Marketing e dell’ Export internazionale che siano in grado di interagire e comunicare correttamente utilizzando le strategie più attuali.
Obiettivo del Master è di formare figure professionali con solide competenze comunicative in grado di comprendere le dinamiche del mercato e del marketing, di saper gestire la comunicazione d’impresa, di utilizzare le tecniche dell’ export management e di saper condurre efficacemente trattative internazionali.
There is no better way to discover a company than to see what it stands for and what it represents. This company profile will give you an insight about our history, our activities and our commitments.
Il Master mira a formare professionisti nell'ambito del Marketing e dell’ Export internazionale che siano in grado di interagire e comunicare correttamente utilizzando le strategie più attuali.
Obiettivo del Master è di formare figure professionali con solide competenze comunicative in grado di comprendere le dinamiche del mercato e del marketing, di saper gestire la comunicazione d’impresa, di utilizzare le tecniche dell’ export management e di saper condurre efficacemente trattative internazionali.
MaDI is the name of the Master’s Degree in International Business of Carlos III University of Madrid.
Its professors have been training for 14 years professionals able to work and develop their activity in international environments and global markets. It aims at teaching students able to understand challenges faced by global organizations nowadays.
The programme lasts one academic year full time (from September to June). It is also possible to undertake the program part time.
After passing the previous 6 modules, students have to create a Final Project Dissertation to obtain the university master's degree. It is possible to do also an internship in a real company.
The programme is taught in two languages: English during the first semester and Spanish in the second one.
Presentación de José Manuel Pérez Marzabal, abogado especializado en legislación en Internet, realizada en las primeras jornadas Salud, comunicación y redes sociales, donde compara los modelos legislativos español y norteamericano en cuestión de la publicidad de medicamentos en la red.
MaDI is the name of the Master’s Degree in International Business of Carlos III University of Madrid.
Its professors have been training for 14 years professionals able to work and develop their activity in international environments and global markets. It aims at teaching students able to understand challenges faced by global organizations nowadays.
The programme lasts one academic year full time (from September to June). It is also possible to undertake the program part time.
After passing the previous 6 modules, students have to create a Final Project Dissertation to obtain the university master's degree. It is possible to do also an internship in a real company.
The programme is taught in two languages: English during the first semester and Spanish in the second one.
Presentación de José Manuel Pérez Marzabal, abogado especializado en legislación en Internet, realizada en las primeras jornadas Salud, comunicación y redes sociales, donde compara los modelos legislativos español y norteamericano en cuestión de la publicidad de medicamentos en la red.
Summer programs offering ‘out of the box’ opportunities to expand educational insight and develop leadership soft skills, depending on participants’ educational level, are offered again this summer, at a top Mediterranean island.
“The function of education is to teach one to think intensively and to think critically. Intelligence plus character - that is the goal of true education.” TICLS creates programs for people who are willing to turn their dreams into goals, through innovative non-formal education.
Professional Certificate in Cultural Competence 2017Suzanne Sterling
The Professional Certificate in Cultural Competence enables professionals to develop essential knowledge and skills for cultural competency, change and development, and leadership in our diverse world. Join us online! For more information contact suzanne@culturalovertures.ca
This seminar provides a practical introduction to cultural competence and the relationship between culture and business. It is broad in approach and examples are given from many areas in the world in order to show the range of different values, attitudes and approaches to everyday business activities. Participants consider how their own cultural background influences the way they work and think about the world, before looking at other cultures. Various awareness-raising activities are used to:
Define and understand “culture“ and its implications for business success
Consider participants’ own values and how these affect business attitudes and behaviour Distinguish between cultures that participants encounter and how they are perceived
Examine different approaches to management, decision-making and communication
Consider how to communicate effectively and minimise misunderstanding
Outcome
Participants will be able to maximise their effectiveness in building
relationships and communicating with clients and colleagues in a range
of different business situations.
Global Perspectives How Studying Abroad Enhances Your Career (1).pdfVikas851671
Embrace personal and professional development through studying abroad, developing resilience, self-confidence, and valuable skills for a dynamic work environment.
We help our clients in better understanding the art of balancing global integration and local adaptation.
Developing cultural effectiveness and building team integration
by providing consulting, assessment, training and coaching services
1. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page1
Intercultural awareness and competence is no longer just a nice skill to
have. It’s a matter of business life and death! Technical know-how
alone will not get work out the door if your team members are bogged
down in frustration and conflicts due to lack of understanding and
inability to bond.
Unlock your team’s untapped potential with the Developing People
Internationally (DPI) tool.
Benefits:
The Developing People Internationally tool helps multicultural teams effectively
navigate misunderstandings and destructive conflicts that can derail high-
performing team work
get to grips with cultural elements such as:
demonstrating respect for others
adapting to different styles of communication
staying open to new ideas and ways of thinking
enhance team productivity and deliver better customer service
Course description:
Based around nine critical incidents in the life of an international project team, this
course supports professionals working internationally to manage the nine core
challenges of leading, managing and maintaining high performing teams within a
multicultural context.
2. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page2
Outcomes:
By the end of the course, participants will develop the right mindset to manage
diverse group and project team contexts as well as be able to build communication
strategies for success to navigate the nine core project team challenges of:
Building team understanding and relationships
Creating a clear sense of direction
Establishing an effective team structure and organization
Clarifying roles and responsibilities
Providing the right levels of team support
Implementing a team feedback culture
Representing the team internally and externally
Managing conflict
Finding synergies in diverse approaches within the team
Participants will gain ideas, tips and strategies to help build solid relationships and
accountability, so as to deliver high performance.
Format:
Workshop
Theoretical lecture input
Audio/video resources
Interactive discussions
Stimulating role plays
Illustrative case study with critical incidents
Target audience:
Managers, team leaders and professionals who work in international (project) teams
that are collocated or virtual, or who do business with overseas customers, suppliers
or partners
Number of participants: 12-14
Duration:
Client can choose the modules they need. Each module can be covered in 2-3 hours,
so about 2-3 modules can be delivered in one day, depending on the depth desired.
Doing all 9 modules will take about 3 days.
Language:
English, preferably B2/C1 level of proficiency (European Common Framework)
3. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page3
Trainer:
Christina Kwok
Master of Science, Geological Sciences
Master of Business Administration, International
Management
Certified Developing People Internationally (DPI) trainer
Certified Team Management Profile (TMP) trainer, TMSDI
Owner & Managing Director, Cross-Cultural Synergies
Trainer profile:
Christina was born and raised in a culturally diverse environment (Malaysia) and
completed university studies in the US amidst a large campus population of foreign
students from around the world. This lifelong intercultural immersion has helped
her to consolidate and contextualize essential learning points about communicating
effectively with people from diverse cultures.
Corporate and organizational experience at three multinationals (Esso, Zurich
Insurance, Holcim) has further helped to hone the skills and knowledge necessary for
helping professionals working on global teams to exercise appropriate leadership
strategies and employ suitable conflict resolution mechanisms to turn differences
into assets rather than hurdles. Specializing in intercultural training and international
teambuilding, she helps export-oriented companies to forge more inclusive
workplaces and improve attitudes towards collaboration.
She is an accredited member of the Developing People Internationally (DPI) network
from York Associates as well as the Team Management Profile (TMP) from TMSDI,
York.
4. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page4
Learn about important cultural dimensions that exist across the world
especially Confucian Asia through stories that illuminate their
significance. The cultural value dimensions address differing views on
such topics as status and hierarchy, risk and uncertainty avoidance,
task-relationship focus and high context-low context communication
among others.
Additional courses:
Swiss-Malaysian cultural values
Swiss-Chinese cultural values
Swiss-Asian cultural values
EU-Asian cultural values
Benefits:
The above 4 courses are aimed at developing intercultural awareness and skills-
based competences amongst European/Swiss staff to enable them to engage
effectively in their interactions with Asian counterparts, taking into account each
other’s national, ethnic, organizational and even generational cultural profiles.
Participants will derive insights into:
Culture and its implications on business
Their own cultural makeup and mindsets, and the impact on their thinking
and communication styles
Influence of hierarchy on management roles
Approach to problem-solving and decision-making
Focus on the group versus the individual
Understanding the key factors that influence business relations and business
opportunities between European/Swiss and Asians/Malaysians
Developing a personalized action plan (optional) with follow-up schedule
all of which impact on team dynamics and how work is accomplished successfully.
You will learn practical tips for how to more effectively adapt to the customs and
differences you encounter whether travelling internationally, working across borders
or interacting with culturally diverse people in your workplace or your own
neighbourhood.
5. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page5
Format:
Workshop
Informative lecture input
Audio/video resources
Interactive discussions
Stimulating role plays
Illustrative case studies
Pre-course task: Questionnaire (optional)
Target audience:
Senior managers, team leaders and professionals who work with international
colleagues or who do business with overseas customers, suppliers or partners
Number of participants: 12-14
Duration:
1-2 days depending on client’s specific needs
Language:
English, preferably B2/C1 level of proficiency (European Common Framework)
6. Email: ckwok@bluewin.ch www.cross-culturalsynergies.com +41 79 308 4235
Page6
Trainer:
Christina Kwok
Master of Science, Geological Sciences
Master of Business Administration, International
Management
Certified Developing People Internationally (DPI) trainer
Certified Team Management Profile (TMP) trainer, TMSDI
Owner & Managing Director, Cross-Cultural Synergies
Trainer profile:
Christina has been teaching language and business communication skills at various
banks, financial institutions and engineering companies for the past 7 years. Prior to
that, she worked as a petroleum geologist for Esso in Malaysia for 10 years. She has
also acquired corporate experience in marketing and business development with two
large Swiss multinationals. Taking advantage of her cross-cultural background and
exposure (having lived, worked and/or studied on three continents), more recently
she began to specialize in intercultural training and team building, targeting export-
oriented companies that manage international teams and projects.
She is an accredited member of the Developing People Internationally (DPI) network
from York Associates as well as the Team Management Profile (TMP) from TMSDI,
York.