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The document outlines a talk on cultural intelligence given to the ETAS AGM in Zurich on January 23-24, 2016. It defines cultural intelligence as understanding cultural differences and includes an outline discussing defining CQ, why it is needed, important cultural dimensions, case studies, and bridging strategies. The talk also covers 10 key dimensions of cultural values that vary across cultures such as views on authority, risk, achievement, identity, time, communication, lifestyle, rules, expressiveness, and social norms.
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More from Christina Kwok (10)
Signature_ETAS Talk1_LinkedIN
- 1. Leading with Cultural Intelligence in the 21st Century ETAS AGM Kantonschule, Zurich Nord January 23-24, 2016 Christina Kwok MBA, MS ckwok@bluewin.ch
- 2. 2 What is cultural intelligence? www.cross-culturalsynergies.com
- 3. 3 Outline of talk ● Define cultural intelligence (CQ) ● Why we need cultural intelligence ● Important cultural dimensions ● Case studies, anecdotes ● Bridging strategies www.cross-culturalsynergies.com
- 4. 4 10 Dimensions of cultural values www.cross-culturalsynergies.com ● Authority: Low vs High Power Distance ● Risk: Low vs High Uncertainty Avoidance ● Achievement: Cooperative vs Competitive ● Identity: Individualist vs Collectivist ● Time: Punctuality vs Relationships ● Communication: Direct vs Indirect ● Lifestyle: Being vs Doing ● Rules: Particularist vs Universalist ● Expressiveness: Neutral vs Affective ● Social Norms: Tight vs Loose