The document provides feedback from a two-day training course on urban design and placemaking provided to 28 participants from Melton Shire Council in Victoria, Australia. Participants represented a variety of fields and provided overwhelmingly positive feedback, rating the program 8.6 out of 10 and the presenter 8.5 out of 10. Nearly all found the content relevant, met their expectations, and would recommend the course. Suggested opportunities for improvement included allowing more time for discussion, practical skills development, and specific local examples.

1. COURSE FEEDBACK
▸ Module: Introduction to Urban
Design + Placemaking (two
day)
▸ Client: Melton Shire Council
▸ Location: Melton, VIC
▸ Date: 4-5 February 2013
▸ Participants:28
▸ Feedback participation: 20/28
(71%)
▸ Facilitator: Andrew Hammonds
▸ www.placefocus.com
Westwaters Hotel, Caroline Springs, Melbourne, VIC, AUS

2. BROAD PARTICIPANT BACKGROUND
▸ Planning – statutory & strategic
▸ Urban design
▸ Engineering
▸ Urban and regional planning
▸ Environmental Management
▸ Community development
▸ Marketing and finance
▸ Open space planning
▸ Sport and recreation management
▸ Cultural heritage
▸ Tourism The Strand, Caroline Springs, Melbourne, VIC, AUS-2

3. YOU RATED US HIGHLY
▸ The average score for the
quality of the program was
8.6 out of 10
▸ The quality of the presenter
was 8.5 out of 10.
Place Proposal Melton City Council Module

4. YOUR EVALUATION - RELEVANT
▸ 90% of participants said the
course met or exceeded their
expectations
▸ 90% of participants said the
course content was good to
excellent
▸ 95% of participants found the
course relevant to their job
▸ 90% of participants would
recommend the course to
others
Place Proposal Melton City Council Module

5. WHAT YOU SAID... PLACEMAKING EXPLAINED
▸ “Excellent! I enjoyed the session and have been more
aware of the importance of placemaking.”
▸ “Exposed [me] to a very valuable and unknown area.”
▸ “Attending the course provided a great overview of UD
and how it affects everyone”.
▸ “Provided insight into urban design principles.”
▸ “Good introduction to urban design.”
▸ “I would recommend the course [you get a] better
understanding of placemaking”.
▸ “Good knowledge of topics and explanation of principles
and process”.
▸ “Small things can save big money.”
Place Proposal Melton City Council Module

6. WHAT YOU SAID...INFORMATION, TOOLS & TIPS
▸ “Good range of tools and tips.”
▸ “Really enjoyed the sessions; Useful Manual”.
▸ “Andrew's knowledge is very thorough. I
appreciate hearing someone in UD talk without
jargon so that it becomes a language that is
shared and second nature.”
▸ “Covered a lot of information in a short period of
time.”
▸ “Mix of theory and practice. Walk and local
examples was good.”
▸ “Very informative and well organised.”
▸ “Well organised. Clear answers given to all
questions, even the most left of field.”
▸ “A lot of information covered in a short time.”
Place Proposal Melton City Council Module

7. WHAT YOU SAID...GREAT EXAMPLES
▸ “High level of detail and lots of great examples
both local and overseas. Interviews with
professionals and films very interesting and
informative.”
▸ “Well presented. Tried to engage in interactive
discussion at every opportunity.”
▸ “Knowledge of urban design around the world with
an ability to focus learning to provide local
solutions”.
▸ “Content was good - lots of different examples
(local and international) to complement the
theory.”
Place Proposal Melton City Council Module

8. WHAT YOU SAID...MULTIDISCIPLINARY
▸ “Helpful for providing basic and practical theories
of urban design and placemaking for a range of
disciplines.”
▸ “Introduction to urban design and placemaking
provides the opportunities for a range of
disciplines to understand that we all have a role to
play in creating communities.”
▸ “Nice to share so much UD thinking with such a
broad section of council.”
▸ “Enjoyed the sessions and think these are great
for both council and public”.
Place Proposal Melton City Council Module

9. OPPORTUNITIES
▸ “Not enough time spent on our proposals and
actually practising what we have learnt.”
▸ “More time discussing around the table,
questions.”
▸ “More practical skills, sessions and mini designs.”
▸ “Some of the concepts/examples were hard to
make relevant with city of Melton”
▸ “Well done, would have liked specialised course
on specific contexts (eg. town centre, residential
areas)”
▸ “More specific examples in Victoria, particularly in
growth areas”.
▸ “More pictures of good and bad Victorian
examples.”
▸ “Not interactive enough, didn't use the skills of
those in the room.” Caroline Springs, Melbourne, VIC, AUS

10. EMPATHY MAP
Warner Way, Caroline Springs, Melbourne, VIC, AUS

11. WORKSHOP IDEAS FROM THE ‘BRIEFCASE’
Rockbank, VIC, AUS-2

12. OUR DETAILS
▸ Placefocus: training and
information on urban design
and placemaking
▸ “We are passionate about
creating places for people”
▸ www.placefocus.com
▸ Andrew Hammonds
(0407466615)
▸ andrew@placefocus.com
▸ Follow us on twitter,
Facebook and Instagram
(Placefocus)
▸ Connect on Linkedin or
watch our PPT's
on Slideshare Leakes Road, Rockbank, VIC, AUS-2