Courier software solutions

Pick Up
Parcel and Post: Increase service efficiency from
Delivery
With
Mobility
Copyright © 2013 First Flight Couriers Ltd

Increase competitiveness while controlling costs.
Heavy Competition & Increasing cost
Increasing parcel volumes
The advent of Internet shopping.
Increasing operating cost
maintain market share and customer loyalty
The Challange:

Enterprise Mobility:
Mobility streamlines business processes by moving computing
power from the desktop to the point of work.
MOBILE
COMPUTING
Instantly transmit proof of delivery (POD)
Process credit cards for cash-on-demand (COD) deliveries
Create attempted delivery notices at the press of a button
Same workforce can now make more deliveries per day.
Reducing costs while improving delivery times
and customer service levels
The Solution:

Advanced data capture capabilities in hand
MOBILITY
TOOLS
Bar Code Scanning
And RFID
Image
Capture
GPS
●
Enables instant
documentation of
package condition.
●
Capture Signature
For POD.
●
Paper forms no longer need to
be completed.
●
Eleminating Damaged form or
lost in transit.
●
Eliminating Time taken for paper
work
●
Eliminating errors due to the
‘double touch’ of data.
● Enables better fleet
management.
● Routes can
be easily optimized.
● Reducing fuel and
maintenance costs.
● Enables a cost-effective
response to new
service requests
throughout the day.

Mobility Solutions enables enterprises to:
Get more out of present resources, controlling costs while simultaneously
improving throughput.
Provide faster customer service
Provide new and differentiated service offerings.
Deliver a host of benefits with real-time voice and data
transmission,
Instantly transmit proof of delivery to reduces the
invoicing and cash cycle.
To differentiate services from real-time delivery confirmation notices
to at-the-door cash-on-delivery (COD) payment options, such as ATM or credit
card processing.
To provide the foundation to support future applications to further streamline
operations and improve customer services, such as on-call pick up parcel
services
The Challange:

How it can improve the customer experience and operational efficiencies as well as
reduce costs?
1. Electronic Proof of Delivery (POD)
With signature capture capability, proof
of delivery can be obtained quickly and
accurately.
Instantly transmit the POD information
to business systems.
Accounting can immediately invoice as
soon as POD is received.
Increasing the velocity of the invoice
cycle and improving cash flow.
Customer service is improved, since
customers can instantly see when the
delivery cycle is complete.
MOBILITY SOLUTIONS IN ACTION:

2. Flexible Cash-on-Demand (COD) payment options
Enables delivery personnel in the
field to provide customers with a
variety of options for COD
deliveries.
No cash on hand, delivery
personnel can easily offer the
convenience of credit and debit
card processing.
The financial transaction can be
completed in seconds without the
need for any paper forms.
Security levels that ensure PCI
compliance.

3. Automated creation of attempted delivery notices
Attempted delivery notices provide
the information needed by
customers and the business alike.
Efficiently reschedule deliveries.
Creation of physical ‘attempted
delivery’ notices.
Electronically file the notice in real
time in the company’s business
system.
The enterprise maintains proof of
attempted delivery, including time
and driver

4. Cost-effective track and trace functionality
Web-based anytime on-
demand tracking.
Handheld and wearable bar code
scanners and RFID readers
enable the automated and
accurate capture of package
information as they arrive and
depart every destination.
Cost-effective global visibility

During pick up mobile computers
and printers enable the automated
and rapid generation of an
accurate and legible bar coded
label.
The need for paper forms is
eliminated — along with the cost
and errors that frequently
accompany paper-based
processes.
Bar code paves the way for the
automated door-to-door tracking of
the parcel at every stage of its
travels.
5. Automated Pick-Up.

Mobility dramatically improves
productivity and accuracy inside
the sortation facility.
Maximum throughput with minimal
errors.
Reprint a damaged label within the
sorting process, eliminating the
need to move the package to the
exception table.
Improves the overall distribution
process and consistency in
delivery speed.
6. Automated Sorting.

Assets such as bulk mail
containers and racks can
represent a significant capital
investment.
Unavailable assets can lead to
higher operational cost and lower
customer service quality.
Radio Frequency identification
(RFID) technology enables the
automated tracking of lost assets.
The resulting realtime view of
asset location enables:
a) Stocking levels reduced.
b) Theft is discouraged and
misplaced assets can be
quickly located.
c) Effectively reducing the
management time as well as
capital expenditures.
7. Automated Assets Management.

Improve route efficiency.
Dispatchers can continually
analyze and improve route
efficiency in order to minimize
mileage, fuel costs and vehicle
wear and tear.
Dispatchers can see the location
of each and every vehicle in the
fleet.
Dispatchers can easily provide the
most cost-efficient response to
incoming customer requests for
pick-ups.
The automatic capture of mileage
information provides two benefits:
a) Automatic scheduling of
standard vehicle maintenance.
b) Automatic capture of fuel tax
information.
8. Reduced Fleet Cost.

OPERATIONAL BENIFITS
Replacing paper forms with automated data capture via bar code
scanning, RFID, image capture and signature capture streamlines
virtually every process — from pick-up or drop off to sortation and
delivery.
1) Increasing employee productivity throughout your entire operation
— from door to door.

Improved employee efficiency allows the same number of workers
to handle an increased volume of transactions.
The ability to minimize mileage reduces related vehicle costs.
The increase in route efficiency can lead to a reduction in fleet size.
Real-time visibility into the location of the everyday assets required
to move letters and packages reduces stocking levels and the
related capital and operational expenses.
2) Reducing costs across the enterprise.

The ability to move more parcels more rapidly and with greater
accuracy provides the dependable delivery service that earns repeat
business and loyal customers.
3) Increasing customer satisfaction and retention levels.

The ability to reduce the invoicing cycle time through real-time data
communications improves cash flow, reducing carrying costs — and
improving overall profitability.
4) Improving cash flow.

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