RSN RepairCenter Presentation

About Repair Service Network
& How to Use RepairQ
© 2014 Repair Service Network LLC
TM

Table of Contents
What is RSN?
How does RSN work?
How to use RepairQ
SalesCenter (Part 1)
RepairCenter
SalesCenter (Part 2)
Pre & Post Repair Checklist
How to contact RSN
Page 3
Page 4
Page 5
Page 6
Page 20
Page 29
Page 39
Page 40

What is RSN?
The Repair Service Network (RSN) believes in reviving the life of
a customer's device by using the best procedures, highest
quality parts, and providing exceptional customer service.
We connect the dots between customer and RepairTech – helping them ﬁnd the most qualiﬁed and
convenient RepairCenter for their needs. Every RepairCenter in our network abides by our Code of
Conduct and follows the “best practices” that we set, to ensure the highest quality of customer service
in the industry.

How does RSN work?
Repair Service
Network (RSN)
Repair Service
University (RSU)
LEADS DEALS
SalesCenter
(ZAGG, RepairCenter)
RepairCenter
(RepairTechs)

How to use
RepairQ
SalesCenter
STEPS 1-11
RepairCenter
STEPS 12-18
SalesCenter
STEPS 19-28

SalesCenter
STEPS 1-11

STEP 1
Login to your
RepairQ account
login.repairservicenetwork.com
SalesCenter
Click here to login

STEP 2
Create a new
Repair Ticket
(drop-down menu
under Tickets)
SalesCenter

STEP 3
Lookup existing or
create a new
customer.
SalesCenter

STEP 3B
If creating a new
customer, ﬁll out First
Name, Last Name,
Contact Method,
Email, Primary Phone,
SMS Phone & Carrier,
Customer Referral,
and Zip Code.
Click ‘Save’.
SalesCenter

STEP 4
Lookup existing or
add a new Repair
Device. This is the
customer’s device.
SalesCenter

STEP 5
Provide initial
diagnostics
information for the
device. Reference
‘Pre-Repair
Checklist’.
Click ‘Continue’.
SalesCenter

STEP 6
Under Assignee
(near the top of
the ticket), choose
the appropriate
RepairCenter.
SalesCenter

STEP 7
Search for the
appropriate type of
repair and add as a
new Ticket Item.
(i.e. iPhone 5 LCD/
Digitizer Repair)
SalesCenter

STEP 7B
You may adjust the
price of the repair
under the ‘Unit
Price’ column.
SalesCenter

STEP 8
Click ‘Add
Transaction Form’
and swipe
customer’s credit
card using RepairQ
USB Card Reader.
SalesCenter

STEP 9
Click ‘Add a Note’.
Enter in scheduled
date & time of
repair.
Check ‘Print this
note’ and click ‘Add
Note’.
SalesCenter

STEP 10
Click the blue
‘Pending Repair’
button.
SalesCenter

STEP 11
Click the green
“mail” icon to email
customer their
receipt &
appointment
information.
SalesCenter

RepairCenter
STEPS 12-18

STEP 12
Login to your
RepairQ account
login.repairservicenetwork.comRepairCenter
Click here to login

STEP 13
Click on the grey
circle to access the
current ticket
queue.
RepairCenter

STEP 14
Find the
appropriate ticket
and click the blue
icon to edit.
RepairCenter

STEP 15
Click the blue ‘In
Repair’ button &
complete device
repair.
RepairCenter

STEP 16
Once repair is
complete, refer to the
‘Post-Device
Checklist’ and click
‘Add Note’.
Provide post-
diagnostic
information and check
‘Print this Note’ then
‘Add Note’.
RepairCenter

STEP 17
Click the blue ‘Edit’
button.
RepairCenter

STEP 18
Click the green
‘Ready for Pickup’
button.
Return device to
SalesCenter.
RepairCenter

SalesCenter
STEPS 19-28

STEP 19
Login to your
RepairQ account
login.repairservicenetwork.comSalesCenter
Click here to login

STEP 20
Click on the grey
circle to access the
current ticket
queue.
SalesCenter

STEP 21
Find the
appropriate ticket
and click the grey
‘View’ button.
SalesCenter

STEP 22
Click the green
“mail” icon to
notify customer
that their device is
ready for pickup.
SalesCenter

STEP 23
When customer
arrives, search for
the Ticket via
customer name,
phone number, or
ticket number.
SalesCenter

STEP 24
When customer
arrives, search for
the Ticket via
customer name,
phone number, or
ticket number.
SalesCenter

STEP 25
Click the grey
‘View’ button to
pull up customer’s
ticket(s).
SalesCenter

STEP 26
Locate appropriate
ticket and click the
blue ‘Edit’ button.
SalesCenter

STEP 27
Locate appropriate
ticket and click the
blue ‘Edit’ button.
SalesCenter

STEP 28
Click the black
‘Closed’ button.
SalesCenter

Pre & Post Repair Checklist
Activated Liquid Damage Sensors
Defective Proximity Sensor
Defective Volume/Vibrate Buttons
Defective Power (Lock) Button
Defective Home Button
Defective Charging Port
Failed Test Call Additional Notes
Note: If there are no defective parts, input
‘No Defective Parts’ into Notes.

How to
contact RSN
Email
info@repairservicenetwork.com
Phone
(978) 712-9776

RSN RepairCenter Presentation

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