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How to Develop and Execute  a Successful  Conversion Optimization Strategy  Connect here! Plus, Two Special Announcements! Chris Goward Co-Founder & CEO WiderFunnel @chrisgoward
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Conversion Optimization Agency
Who’ s Getting Results? Clients globally: US, UK, Canada, Spain, Sweden, Israel, Australia, Japan
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[object Object],[object Object]
Conversion Optimization is NOT… “ Best Practices” Advice
Follow  “Best Practices” Advice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conversion Optimization is NOT… Multivariate Testing Weak Ideas Brilliant Results
Conversion Optimization is NOT… Just Design Testing (Please, no more button tests!)
Conversion Optimization is NOT… Conversion Rate Before & After Testing Old Page New Page
Real Conversion Optimization is… Conversion Optimization
E-Commerce Product Page  (Site-wide)
Which Product Page Won? A B vs.
Test Result 42% E-Commerce Revenue Per Visitor Lift
Test Result 42% E-Commerce Revenue Per Visitor Lift Marketing  Insight!
[object Object],[object Object],[object Object]
Business Goals Website Goals Conversion Optimization Goals
RV Travel Site-Wide  Conversion Optimization
Align Objectives to Business Goals ? ? ? ? ?
Use the 5-Step Conversion Optimization Strategy ,[object Object],[object Object]
Conversion Funnel Opportunities ,[object Object],[object Object],[object Object],[object Object]
Top Exit Rate Pages
 
Which Home Page Challenger Won? A B vs.
Test Result 60% Phone Call  Booking Lift!
[object Object]
Test Result 12% Booking Drop!
How to Develop a Conversion Optimization Strategy ,[object Object],[object Object],[object Object]
What Makes a Great Hypothesis? ,[object Object],[object Object],[object Object]
Knowing  what  to test : Using the LIFT Framework ™   (Note: For more, search  “WiderFunnel Lift”) TM Relevance Clarity Anxiety Distraction Urgency
Persistent Call-To-Action Test ,[object Object],[object Object],[object Object]
Develop Test Hypotheses WEAKNESS STRENGTH Clarity -  Mis-aligned labels, fields and icons confuses eyeflow Urgency -  No mention that RVs bookings are limited Relevance -  CTA button copy is not specific or matched to headline Hypothesis: Visually aligning fields & labels will lift conversions Hypothesis: Changing button copy to match will lift conversions Hypothesis: Using limited availability will lift conversions
How to Develop a Conversion Optimization Strategy ,[object Object],[object Object],[object Object],[object Object]
Use a Systematic, Repeatable Process 2 Hypothesis Creation 3 Funnel Experiment Map 5 Technical Install 4 Graphic Design & Copy 6 Experiment Launch 1 LIFT  Analysis 7 Results Analysis Kaizen Plan
How to Develop a Conversion Optimization Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Special Announcement #1 ConversionSkills.com just launched! ,[object Object],[object Object],[object Object],ConversionSkills.com Go to:
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Special Announcement #2

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Conversion Rate Optimization at OMS - the 5 Step Conversion Optimization Strategy

Editor's Notes

  1. Ecommerce-focus
  2. Other: Colonial Candle, Merchant Warehouse,
  3. Conversion Optimization is not about getting advice. “Best Practices” website changes ignore your context.