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Conquering the Perfect Storm of
Optimisation
Connor Wilkinson
Who am I?
3rd Party Tools – Reviews,
Recommendations
On-Site Search
A/B Testing – Proving new stuff
Connor Wilkinson
Optimisation Manager
Online Grocery Trading
Pop Quiz – Who are Walmart?
Worldwide
Employees?
Worldwide
Stores?
Weekly customer
numbers?
260,000,000
11,695
2,200,000
The Asda / Walmart Ecosystem
Engineering
Product
UX
Optimisation
Analytics
Merchandising
Marketing
Website Development
The Perfect Storm
Technology
Resource
Accurate
metrics Commerciality
Innovation
Conquering the Perfect Storm
Capability
If we did all the things we are capable of,
we would literally astound ourselves.
Thomas A. Edison
Source – Brainyquote.com
Capability in Technology
• Get close to your tech team
• Review what you have regularly
• Be open to change
• Talk to your supplier
Capability in your Process
• Prioritisation is king
• Be visible in how you score
• Be impartial
• Be open – no idea is a bad idea
• Be clear how to request a test
Capability in Metrics
• Track the right stuff
• Conclude the right stuff
• Don’t be tempted to find a
positive result when there isn’t
one there
• A “negative” result is as
important as a positive one –
learn from it
• Make your results meaningful
Capability in your Innovation
• Innovation is doing something
differently
• Be careful with the buzz
• You can prove stuff works
Some Asda test examples
Example 1 – Site Speed
Hypothesis
Because site speed affects commercial performance we expect that slowing the page load time of a specific
site area will give us a quantifiable measurement benchmark.
Modified content
Slow search API by 500ms, 1500ms, 2500ms
Results - Search Queries
500ms 1500ms 2500ms
Av Query, Diff to
control
-3.00% -3.28% -3.88%
Sig 93.84% 96.11% 98.55%
A click on ‘Search’ is
required to open search
bar
Example 2 – Mobile Search Bar - Control
Persistent search bar, fixed to
bottom of header
Variant
Example 2 – Mobile Search Bar
Hypothesis
Because we get a high volume of searches on mobile we believe that making the search function more
visible will result in an increase in search conversion.
Modified content
Addition of static search bar in mobile
Results
Diff
Search Query 7.46%
Cart add 6.92%
Summary
Don’t Worry, Be
capable
Prioritise, simply but
effectively
Be Meaningful with
what you’re testing –
Always have a reason
Beware of the Buzz
Questions?

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Conquering the perfect storm share[1]

  • 1. Conquering the Perfect Storm of Optimisation Connor Wilkinson
  • 2. Who am I? 3rd Party Tools – Reviews, Recommendations On-Site Search A/B Testing – Proving new stuff Connor Wilkinson Optimisation Manager Online Grocery Trading
  • 3. Pop Quiz – Who are Walmart? Worldwide Employees? Worldwide Stores? Weekly customer numbers? 260,000,000 11,695 2,200,000
  • 4. The Asda / Walmart Ecosystem Engineering Product UX Optimisation Analytics Merchandising Marketing Website Development
  • 8. Capability If we did all the things we are capable of, we would literally astound ourselves. Thomas A. Edison Source – Brainyquote.com
  • 9. Capability in Technology • Get close to your tech team • Review what you have regularly • Be open to change • Talk to your supplier
  • 10. Capability in your Process • Prioritisation is king • Be visible in how you score • Be impartial • Be open – no idea is a bad idea • Be clear how to request a test
  • 11. Capability in Metrics • Track the right stuff • Conclude the right stuff • Don’t be tempted to find a positive result when there isn’t one there • A “negative” result is as important as a positive one – learn from it • Make your results meaningful
  • 12. Capability in your Innovation • Innovation is doing something differently • Be careful with the buzz • You can prove stuff works
  • 13. Some Asda test examples
  • 14. Example 1 – Site Speed Hypothesis Because site speed affects commercial performance we expect that slowing the page load time of a specific site area will give us a quantifiable measurement benchmark. Modified content Slow search API by 500ms, 1500ms, 2500ms Results - Search Queries 500ms 1500ms 2500ms Av Query, Diff to control -3.00% -3.28% -3.88% Sig 93.84% 96.11% 98.55%
  • 15. A click on ‘Search’ is required to open search bar Example 2 – Mobile Search Bar - Control
  • 16. Persistent search bar, fixed to bottom of header Variant
  • 17. Example 2 – Mobile Search Bar Hypothesis Because we get a high volume of searches on mobile we believe that making the search function more visible will result in an increase in search conversion. Modified content Addition of static search bar in mobile Results Diff Search Query 7.46% Cart add 6.92%
  • 18. Summary Don’t Worry, Be capable Prioritise, simply but effectively Be Meaningful with what you’re testing – Always have a reason Beware of the Buzz