This document discusses key conversational business trends:
- Messaging apps are becoming the dominant form of communication over other platforms like email and social media. Most users spend their time in messaging apps.
- Chatbots are being developed to automate tasks and engage users at scale through conversational interfaces in messaging platforms. There has been significant funding and growth in the chatbot market.
- Trends indicate that users desire more natural, personalized, and engaging interactions through conversational technologies like chatbots rather than traditional menu-driven apps. However, challenges remain around user expectations, conversational intelligence, discoverability, and privacy/trust.
Conversational intelligence builds on the advancements in artificial intelligence and cognitive computing to help organisations to lower costs, lower risk, and increase value. This is achieved through a variety of outcomes, such as enhancing engagement through providing personalized understanding, scaling and elevating human expertise, infusing products and services with contextually aware knowledge, enabling automated, intelligent business process and powering the ability for disruptive data discovery and exploration that have otherwise eluded organisations for decades.
Conversations play an important role in building these relationships, but they are increasingly taking on digital forms, which are very hard to track. These conversations hold valuable information, but how can companies extract actionable insights? What role does Conversational Intelligence play?
Listen to an interview that Founder & CEO Neil Movold did with B2M's Simon Fawkes on the subject of Conversational Intelligence and the answers to these questions.
https://b2m.co.nz/conversational-intelligence/
Messaging, bots, Slack, Facebook Messenger, conversational commerce, AI, NLP... There is a lot of hype around these topics. Here we try to understand the platform shift, and analyse what works and what doesn't.
inteliwise.com provides intelligent bot for Customer Service and e-Commerce, which answers FAQs on facebook Messenger without a live person, performing as an ultimate Conversational Customer Service
Pitfalls and potholes of content moderation for chatbots, Elayne RuaneAlan Quayle
Pitfalls and potholes of content moderation for chatbots
Elayne Ruane, PhD researcher in QA of Conversational AI at LERO Centre
Chatbots can provide a fast and convenient experience to customers who need to solve a problem, complete a task, or get some information.
The promise of the speed and availability of a machine combined with the conversation and accessibility of a human is an attractive solution.
But what about when chatbots fail to live up to those expectations, the user gets frustrated, and the conversation gets heated?
Abusive messages from users towards chatbots are not uncommon and moderation efforts are fraught with unintended consequences.
This presentation will discuss approaches to content moderation for chatbots, common pitfalls, and some recommendations for handling abusive messages.
Conversational intelligence builds on the advancements in artificial intelligence and cognitive computing to help organisations to lower costs, lower risk, and increase value. This is achieved through a variety of outcomes, such as enhancing engagement through providing personalized understanding, scaling and elevating human expertise, infusing products and services with contextually aware knowledge, enabling automated, intelligent business process and powering the ability for disruptive data discovery and exploration that have otherwise eluded organisations for decades.
Conversations play an important role in building these relationships, but they are increasingly taking on digital forms, which are very hard to track. These conversations hold valuable information, but how can companies extract actionable insights? What role does Conversational Intelligence play?
Listen to an interview that Founder & CEO Neil Movold did with B2M's Simon Fawkes on the subject of Conversational Intelligence and the answers to these questions.
https://b2m.co.nz/conversational-intelligence/
Messaging, bots, Slack, Facebook Messenger, conversational commerce, AI, NLP... There is a lot of hype around these topics. Here we try to understand the platform shift, and analyse what works and what doesn't.
inteliwise.com provides intelligent bot for Customer Service and e-Commerce, which answers FAQs on facebook Messenger without a live person, performing as an ultimate Conversational Customer Service
Pitfalls and potholes of content moderation for chatbots, Elayne RuaneAlan Quayle
Pitfalls and potholes of content moderation for chatbots
Elayne Ruane, PhD researcher in QA of Conversational AI at LERO Centre
Chatbots can provide a fast and convenient experience to customers who need to solve a problem, complete a task, or get some information.
The promise of the speed and availability of a machine combined with the conversation and accessibility of a human is an attractive solution.
But what about when chatbots fail to live up to those expectations, the user gets frustrated, and the conversation gets heated?
Abusive messages from users towards chatbots are not uncommon and moderation efforts are fraught with unintended consequences.
This presentation will discuss approaches to content moderation for chatbots, common pitfalls, and some recommendations for handling abusive messages.
With each passing day, our relationship with computers grows more personal. The touch of a human hand has replaced the mouse, and conversational interfaces now seem set to replace all manner of button or conventional interface. Is this pure hype, or a true step change in the evolution of personal computing?
In this workshop we will look at the current state of conversational interfaces, the challenges and benefits they bring, and where things are heading.
Fabrice Lacroix - Connecting a Chatbot to Your Technical Content: Myth and Re...LavaConConference
Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers?
In this session attendees will learn:
How rules-based chatbots work and why those simple demos are so impressive
Why chatbots so often fail as soon as they enter the real world
Why current technologies are inadequate and give unsatisfactory experiences
The difficulties in fueling a chatbot with text-based content
Technological approaches which will permit you to go to the next level with a chatbot that can take you to a higher degree of functionality
The Ultimate Guide to Implementing Conversational AICeline Rayner
What exactly is conversational AI? How is it different than chatbots? How does it work, and why should you implement it?
In the most comprehensive guide ever written on this topic, we cover every single facet of successful, pain-free conversational AI implementation and maintenance in 2021.
Digital Transformation Services and Solutions - Chatbot DevelopmentPrajaktaKulkarni55
Nella: 85% of businesses will have customer interactions handled by some sort of chatbot by 2020
Nella is capable of taking the burden of time-consuming processes and serve its customers better by Processing information, solving queries, supporting a transaction, Taking orders, Promoting products and services and many more. Nella automatically can answer 65% of your Customer Support Queries and has multiple language support. Thus, customer service handled by Nella is quick and efficient.
Finance bots - The move toward conversational financeOrganic, Inc
2016 was a big year for chatbots and
the financial industry was no exception.
The landscape is growing both through
established brands working to evolve
the relationship with their base and 3rd
party solutions finding ways to fill gaps
the larger players haven’t yet
addressed.
Azure as a Chatbot Service: From Purpose To Production With A Cloud Bot Archi...Paul Prae
The tooling for building chatbots has exploded. Putting chatbots into production is now easier than ever. In this presentation, I focus on how you can use Azure Bot Service, Azure Search, and Cosmos DB to create a scalable backend for your chatbot. By using a fully managed, serverless architecture with continuous deployment, you can get your chatbot up and running quickly. Check out this deck to learn how to combine cloud computing and artificial intelligence so you can help humans and machines achieve more together.
Learn more at http://www.neona.chat
Heidi Young, Ozlo VP of Engineering, Seattle Interactive 2016teamozlo
Ozlo VP of Engineering, Heidi Young, talks about "The Future of Search: How Measuring Satisfaction Will Enhance Our Personal AIs and Our Lives" at Seattle Interactive 2016
Artificial Intelligence as an Interface - How Conversation Bots Are Changing ...Sage Franch
With the rise of machine learning and artificial intelligence, chat bots have become increasingly used as core elements of our interactions with technology. Ranging from simple FAQ bots to advanced human-like conversational AI, chat bots are changing the way we use, view, and build technology. In this lecture, Microsoft Tech Evangelist Sage Franch will explore today’s ecosystem of intelligent bots, detail the process of building a chat bot from concept to training and deployment, and take a glimpse into the future of conversations as a platform.
Daden Emerging Technology Seminars - Daden Limited is a Virtual Worlds and artificial intelligence solution provider.
Our focus is on using virtual worlds, and virtual personalities to deliver more efficient and effective enterprise systems, saving our clients money, time and carbon, and delivering better understanding and collaboration.
Entering the Conversational Era with Chatbots for the EnterpriseAleisha McKeeby
Free on-demand webinar recording: https://kore.com/entering-conversational-era-webinar/
Turning hype into action for emerging technologies like conversational AI, chatbots, machine learning, and natural language can be confusing and intimidating, but it doesn’t have to be. We will tell you what other vendors won’t to help you break through the noise and get you on your way to successfully leading your company into the conversational era.
This deck outlines some of the many bots making a splash in 2016 with basic bots automating old processes and more specialized bots starting to provide an emotional safety net hinting to untapped potential.
Messaging apps have surpassed social networks and they now aim to change the way brands communicate with consumers. An overview about the use cases and the technology that today is powering this once in a decade shift.
Presented this at Mobility LIVE! in Atlanta on Sep'24th 2014 on the topic "Cognitive Internet of Things (IoT) : Making Devices Intelligent" which was under the theme OVER THE HORIZON. The theme of the session was to present a view point on how IoT apps / solutions can harness cognitive computing services & capabilities from IBM Watson and hence become intelligent.
Applied analytics is all about creating actionable insights that can be injected back into a business process at the point of highest impact. This slideshow walks you through the "11 Principles of Applied Analytics" from Georgian Partners.
Security First: What it is and What it Means for Your BusinessGeorgian
Software companies, and data-rich SaaS companies in particular, will go through a paradigm shift over the next few years in which security becomes a company-wide priority. Rather than an after-the-fact compliance activity the best companies will treat security and privacy as a strategic imperative, incorporating security thinking into all aspects of their business. This slideshare introduces the concept of Security First, why it is important and what it will mean for your organization.
With each passing day, our relationship with computers grows more personal. The touch of a human hand has replaced the mouse, and conversational interfaces now seem set to replace all manner of button or conventional interface. Is this pure hype, or a true step change in the evolution of personal computing?
In this workshop we will look at the current state of conversational interfaces, the challenges and benefits they bring, and where things are heading.
Fabrice Lacroix - Connecting a Chatbot to Your Technical Content: Myth and Re...LavaConConference
Analysts predict that chatbots will be your customers’ preferred interface. How can you transition from carefully staged demos to real-life customers?
In this session attendees will learn:
How rules-based chatbots work and why those simple demos are so impressive
Why chatbots so often fail as soon as they enter the real world
Why current technologies are inadequate and give unsatisfactory experiences
The difficulties in fueling a chatbot with text-based content
Technological approaches which will permit you to go to the next level with a chatbot that can take you to a higher degree of functionality
The Ultimate Guide to Implementing Conversational AICeline Rayner
What exactly is conversational AI? How is it different than chatbots? How does it work, and why should you implement it?
In the most comprehensive guide ever written on this topic, we cover every single facet of successful, pain-free conversational AI implementation and maintenance in 2021.
Digital Transformation Services and Solutions - Chatbot DevelopmentPrajaktaKulkarni55
Nella: 85% of businesses will have customer interactions handled by some sort of chatbot by 2020
Nella is capable of taking the burden of time-consuming processes and serve its customers better by Processing information, solving queries, supporting a transaction, Taking orders, Promoting products and services and many more. Nella automatically can answer 65% of your Customer Support Queries and has multiple language support. Thus, customer service handled by Nella is quick and efficient.
Finance bots - The move toward conversational financeOrganic, Inc
2016 was a big year for chatbots and
the financial industry was no exception.
The landscape is growing both through
established brands working to evolve
the relationship with their base and 3rd
party solutions finding ways to fill gaps
the larger players haven’t yet
addressed.
Azure as a Chatbot Service: From Purpose To Production With A Cloud Bot Archi...Paul Prae
The tooling for building chatbots has exploded. Putting chatbots into production is now easier than ever. In this presentation, I focus on how you can use Azure Bot Service, Azure Search, and Cosmos DB to create a scalable backend for your chatbot. By using a fully managed, serverless architecture with continuous deployment, you can get your chatbot up and running quickly. Check out this deck to learn how to combine cloud computing and artificial intelligence so you can help humans and machines achieve more together.
Learn more at http://www.neona.chat
Heidi Young, Ozlo VP of Engineering, Seattle Interactive 2016teamozlo
Ozlo VP of Engineering, Heidi Young, talks about "The Future of Search: How Measuring Satisfaction Will Enhance Our Personal AIs and Our Lives" at Seattle Interactive 2016
Artificial Intelligence as an Interface - How Conversation Bots Are Changing ...Sage Franch
With the rise of machine learning and artificial intelligence, chat bots have become increasingly used as core elements of our interactions with technology. Ranging from simple FAQ bots to advanced human-like conversational AI, chat bots are changing the way we use, view, and build technology. In this lecture, Microsoft Tech Evangelist Sage Franch will explore today’s ecosystem of intelligent bots, detail the process of building a chat bot from concept to training and deployment, and take a glimpse into the future of conversations as a platform.
Daden Emerging Technology Seminars - Daden Limited is a Virtual Worlds and artificial intelligence solution provider.
Our focus is on using virtual worlds, and virtual personalities to deliver more efficient and effective enterprise systems, saving our clients money, time and carbon, and delivering better understanding and collaboration.
Entering the Conversational Era with Chatbots for the EnterpriseAleisha McKeeby
Free on-demand webinar recording: https://kore.com/entering-conversational-era-webinar/
Turning hype into action for emerging technologies like conversational AI, chatbots, machine learning, and natural language can be confusing and intimidating, but it doesn’t have to be. We will tell you what other vendors won’t to help you break through the noise and get you on your way to successfully leading your company into the conversational era.
This deck outlines some of the many bots making a splash in 2016 with basic bots automating old processes and more specialized bots starting to provide an emotional safety net hinting to untapped potential.
Messaging apps have surpassed social networks and they now aim to change the way brands communicate with consumers. An overview about the use cases and the technology that today is powering this once in a decade shift.
Presented this at Mobility LIVE! in Atlanta on Sep'24th 2014 on the topic "Cognitive Internet of Things (IoT) : Making Devices Intelligent" which was under the theme OVER THE HORIZON. The theme of the session was to present a view point on how IoT apps / solutions can harness cognitive computing services & capabilities from IBM Watson and hence become intelligent.
Applied analytics is all about creating actionable insights that can be injected back into a business process at the point of highest impact. This slideshow walks you through the "11 Principles of Applied Analytics" from Georgian Partners.
Security First: What it is and What it Means for Your BusinessGeorgian
Software companies, and data-rich SaaS companies in particular, will go through a paradigm shift over the next few years in which security becomes a company-wide priority. Rather than an after-the-fact compliance activity the best companies will treat security and privacy as a strategic imperative, incorporating security thinking into all aspects of their business. This slideshare introduces the concept of Security First, why it is important and what it will mean for your organization.
Designing the Conversation [SmashingConf 2016]Aaron Gustafson
Users are gradually becoming more accustomed to and reliant on voice-based interactions, so enabling users to complete critical tasks without a visual user interface is crucial for the long-term success of websites. This session shows how designing such a “headless” user interface is equivalent to designing the conversation you want to have with your users. Learn how to ensure that the technological decisions you make with respect to HTML, CSS, and JavaScript respect and support that conversation.
The Chatbots Are Coming: A Guide to Chatbots, AI and Conversational InterfacesTWG
2016 is the year of all things conversational. Chatbots, suddenly, are everywhere. Driven by the explosion in popularity of messaging apps like Kik, Slack and Facebook Messenger, chatbots are quickly becoming a core part of the software product mix.
So does your business need a chatbot? This deck will help you understand the massive opportunity for companies who are bold enough to start building chatbots of their own.
(Already au fait with chatbots and looking for a software team to help you with yours? Skip to slide 47 to see some of the chatbots we've built at TWG for our clients and ourselves.)
[Updated 2/27/17] Brian Solis, principal analyst of Altimeter, a Prophet Company, has tracked the autonomous industry for two years and has assembled the most comprehensive report on “The State of The Autonomous Driving.” The updated report features the latest developments among companies driving the future, including 76 automakers, startups and universities. The report also includes an infographic that organizes all of the companies by technology focus and its open to third party creative commons use. This report will be updated regularly, if you would like to contribute updates please contact Brian via email at brian@altimetergroup.com
Jason Brenier's Presentation "Principles of Conversational Business" - Activa...mPulse Mobile
Jason Brenier of Georgian Partners presents on how conversational and natural language interfaces, including chatbots, are rapidly becoming a way to engage consumers in consumer-focused industries outside of healthcare. Jason introduces the trends driving this change and a framework of principles for adopting it successfully in your organization.
Minds Lab Contact_Center_Solution_Using_ai_v1.0Eunjee Lee
Contact Center Solution Case Study using Artificial Intelligence
- Paradigm Shift
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- Virtual Assistant Application
- Benefits of Minds VA
The future of web apps is AI-driven. As AI technology continues to develop, combining it into web applications will become more common. Stay ahead of the curve by embracing the potential benefits of OpenAI.
OTOinsights Mobile UX Webinar, April 15 2010One to One
At OTOinsights we have conducted over 40 research projects in the mobile sector for mobile application developers and mobile manufacturers helping design products that connect with customers in meaningful ways.
Using our experience and knowledge we have created a new study called 'Mobile insights'. Key points include:
- details of research methodologies and techniques that can be used to understand the customer 's 'informational landscape'
- explores how to make mobile applications not only 'usable' but also 'engaging' so that your customers want to use them time and time again
Die News sind voll mit Chatbots. Als ausgefeilte Mensch-Maschine-Beziehung gilt der Chatbot als nächster Meilenstein im digitalen Zeitalter. Auf einer Technologie mit Künstlicher Intelligenz, die Unterhaltungen mit menschlichen Nutzern simulieren soll, schauen wir gemeinsam hinter die Kulissen und erstellen einen eigenen Q+A Bot on the Fly. Nebst Einsatzgebieten und Anwendungsfällen aus der Praxis werden noch die Trends der Zukunft aufgezeigt.
Doug Robinson - Ad Agencies and AI: Real Use CasesMediaPost
AI and ML represent a huge opportunity and challenge for ad agencies; how quickly they adopt and deploy these technologies in the right way both internally and externally through client work will be crucial. But what does that mean? How can AI and ML help improve customer experiences today as well as further down the road, and what is the road map to getting there? How do these technologies inform advertisers about how to leverage data in new ways? How is it advancing programmatic advertising, in particular?
This presentation is a summary of our first event, it will give you a walk you through the technical capabilities of the major voice platforms (Amazon Alexa, Google Home, Siri, MS Cortana, Bixby etc), examine how they can be leveraged to build better products, and give an introduction to the voice-specific design process.
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Designing the technology for social good is not enough. It has to be useful for the end user. We focus on solution designs on the end user's context and level of knowledge. By closely co-developing tools with our users, the tools are more effective and resilient in the oftentimes harsh environments where they are used -- regardless of differences in language, literacy levels, or types of technology available.
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Conversational AI is a subset of artificial intelligence that enables human-like interactions between computers and humans using natural language. It leverages natural language processing (NLP) and machine learning to allow machines to understand, process, and respond to human language in a way that mimics natural conversation.
These systems combine techniques from several domains, including NLP for understanding textual or spoken inputs, machine learning to improve response accuracy over time, and speech recognition to handle voice interactions.
Have you always wondered how chatbots work and what possible use cases they have? Go through our insightful report and feel free to contact us in case you want to know more!
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
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Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
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Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
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The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
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All of this illustrated with link prediction over knowledge graphs, but the argument is general.
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Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
2. Key Conversational Business Trends 2
Jason M. Brenier
• Director, Conversational Business @Georgian Partners
• Ph.D. Linguistics
• Research @Stanford
– Spoken dialogue systems, natural language processing, text-to-speech
synthesis, discourse processing, deception detection, acoustic phonetics
• Previous affiliations:
– CTO @Idibon; Adaptive AI, human-in-the-loop NLP
– Forensic Technology @Ernst & Young; fraud, risk & compliance, forensic
investigations, active machine learning and NLP for e-discovery,
electronic communications surveillance, insider threat detection, AML
– Speech Design @Nuance; expressive text-to-speech, data-driven voices
– Linguistics @Cataphora; email/IM behavior analytics, emotive tone,
sentiment, linguistic style
3. Key Conversational Business Trends 3
Conversational
Interfaces
Long-running, real-time, bi-directional
message transmission between specified,
known participants using natural language
• Just the right amount of UX for the task
• Conversational
• Immediate or long-running transactions
• Seamlessly weaves robust services together
• Language vs. menu-driven
• Multiple signals (text, emoji, images)
• Dynamic views and flows
• Private
5. Key Conversational Business Trends 5
Business
Correspondence
Content
Publishing
Social
Communication
Print
Web
Email
Social Media
Messaging
As remote communication evolves, conversation becomes ubiquitous.
Written correspondence
Telephone
Fax
Email
Messaging
Written correspondence
Telephone
Email
SMS
Messaging
Social Media
6. Key Conversational Business Trends 6
Messaging defines a new customer interaction paradigm.
• Mobile app usage is declining by 20% YoY
• Most users spend 50% of their time in only one app —
usually messaging.
• 75% of smartphone users use at least one messaging
app.
• Number of messaging users have surpassed social
network users.
• 5 of the all-time top 10 apps are messaging apps.
• 55% of messaging push notifications are read.
8. Key Conversational Business Trends 8
The journey from apps to chat requires a new approach.
Web To Apps
Humans learn apps
From “and mobile” to “mobile first”
Platform = OS & app store
Discoverability
Visual navigation / menu-driven UX
Move to cloud
Similar design process
Designing around the device
Apps To Chat
Apps learn to be human
From “and bots” to Conversational Business
Platform = messaging, voice, bot stores
Discoverability
Language-based UX
Start in the cloud
New design process
Designing around the language and dialogue
9. Key Conversational Business Trends 9
Chat is becoming ambient.
Messaging Voice Assistants Conversational Devices
10.
11. Key Conversational Business Trends 11
Chatbots: unique customer interactions at scale.
• No two conversations are the same
• Scale engagement across a large user population
• Live in messaging platforms, on SMS
or in conversational devices
• Automate complex tasks
• Act as direct participants or assistants
• Use rules, machine learning or AI
11k
bots in 3 months
23k
bot developers
900M
active users
12. Key Conversational Business Trends 12
Chatbot funding
Goal: Engage users with brands, automate services,
direct energy toward business applications
$140M+
since 2010
$85M
in 2015/2016
30 rounds of funding
in 2015/2016
$2M Slack Fund
14 Slackbot startups
13. Key Conversational Business Trends 13
A quickly evolving chatbot ecosystem accelerates the shift
to conversational business.
FINANCE SCHEDULING
NGINE
NATURAL LANGUAGE PROCESSING GENERAL-PURPOSE MACHINE LEARNING CROWDSOURCING
HEALTH GENERAL
ASSISTANT
INFORMATIONAL HEALTH GENERAL
ASSISTANT
INFORMATIONAL
FINANCE SCHEDULING
ENGINE
NATURAL LANGUAGE PROCESSING GENERAL-PURPOSE MACHINE LEARNING CROWDSOURCING
Chatbot Development Platforms
Platforms provide natural language
technology, intent parsers, sentiment
analysis using AI/ML/NLP to enable
automated chat
Chatbot Marketplaces
• Digital discovery and
distribution platforms
• Platform-specific and -
independent
Chatbot Applications
• Enterprise: AI-powered
personal assistants to
schedule meetings, manage
customer service
• Consumer: provide
automated
recommendations, booking,
purchasing services
14. Key Conversational Business Trends 14
Trends: Users desire more natural, engaging and personal interactions.
Cultivate rapport
Users desire engaging, personalized, private interactions
with friends, colleagues, businesses and brands
Humanize the interface
Trend toward intuitive, physiologically grounded UX
and conversational intelligence
Summon function when it is needed
Desire to access rich insights and services through
a simple interface with minimal effort
15. Key Conversational Business Trends 15
What are the challenges?
• User expectations are high
• Conversational intelligence is low
• New interfaces must be more engaging
than apps
• Discoverability, management, and switching
• Attracting users and keeping them engaged
• Graceful failure, iterative improvement
• Security, privacy & trust
16. Key Conversational Business Trends 16
Want to learn more
about
conversational
business?
Download our white paper on the “9 Principles
of Conversational Business.”