Why contextual enquiry is such an important tool for UX designers

1. Contextual Enquiries & Observations Kyle Morris

2. Why usecontextual enquiry? Heuristic evaluation Task analysis Card sorting Desk research Interviews Contextual enquiry Contextual enquiry Usability testing Personas Competitor analysis Focus groups Usability reviews

3. How to do a contextual enquiry… Observer acts as apprentice User is the Expert

4. Insight What is (and isn’t) important to the user?

5. Context Where will it be used?

6. Environment What is the user’s working environment?

7. Discovery Don’t just listen, watch!

8. Accurate Observing users in their natural surroundings provides more accurate results

9. …..