Slides from my presentation to tcworld India 2012. Describes how Scriptorium sees content strategy and how to go about implementing a techcomm content strategy in your workplace.
Defense & Security Networks Capabilities Alan M Evans
By providing comprehensive resources, consisting of product information specific to each vertical, emerging technology, training and education, news and analysis and events, we establish a holistic and integrated environment for collaborative engagement and community between industry participants; providing site users with a forum for product research and selection, knowledge, engagement and education, while vendors are given a multichannel venue for establishing visibility, thought leadership and credibility through content marketing, advertising and sponsorships, resulting in leads, conversion and commercial activity.
Content Strategy is Not Content MarketingRich Schwerin
While content strategy and content marketing are two different practices, both are integral for success. In this short deck, prepared for the San Mateo B2B Bloggers Meetup, I outline some of the differences and similarities between content strategy and content marketing, shine a spotlight on mavens Kristina Halvorson and Joe Pulizzi, and recommend next steps.
How to Develop an Enterprise Content Syndication StrategyScott Abel
Presented by Ruth Kaufman at the CM Pros Fall 2007 Summit on Web Content Management, November 26, 2007.
There’s more to enterprise content syndication than providing RSS feeds on your corporate web site. The traditional content syndication paradigm is now being applied to article marketing, product placement, and customer alerts –- that is, syndication is a means to provide compelling but unintrusive anytime/anyplace communication with customers and partners throughout the relationship lifecycle. Focus on an enterprise syndication strategy today will keep your company afloat in the fluid world of digital experiences and information resources. It will also keep you out of the internal log jam where content publishers cross purposes and mix messages as they extend their content assets beyond the enterprise web site boundaries.
Michael Edson @ Forum One: Strategy and AudienceMichael Edson
Presentation about the Smithsonian's Web and New Media Strategy and how it relates to the goal of creating more audience-centric Web sites. For Forum One, National Press Club, Washington, D.C. November 5, 2009. (This is a copy of the slides actually given at the event. See the Long Version for additional slides.)
Enterprise social adoption designing for successtibbr
Enterprise Social Adoption - Experiences from the field. Presentation by tibbr Collaboration Strategist Christoph Schmaltz..
For more information, please visit http://www.tibbr.com/
Defense & Security Networks Capabilities Alan M Evans
By providing comprehensive resources, consisting of product information specific to each vertical, emerging technology, training and education, news and analysis and events, we establish a holistic and integrated environment for collaborative engagement and community between industry participants; providing site users with a forum for product research and selection, knowledge, engagement and education, while vendors are given a multichannel venue for establishing visibility, thought leadership and credibility through content marketing, advertising and sponsorships, resulting in leads, conversion and commercial activity.
Content Strategy is Not Content MarketingRich Schwerin
While content strategy and content marketing are two different practices, both are integral for success. In this short deck, prepared for the San Mateo B2B Bloggers Meetup, I outline some of the differences and similarities between content strategy and content marketing, shine a spotlight on mavens Kristina Halvorson and Joe Pulizzi, and recommend next steps.
How to Develop an Enterprise Content Syndication StrategyScott Abel
Presented by Ruth Kaufman at the CM Pros Fall 2007 Summit on Web Content Management, November 26, 2007.
There’s more to enterprise content syndication than providing RSS feeds on your corporate web site. The traditional content syndication paradigm is now being applied to article marketing, product placement, and customer alerts –- that is, syndication is a means to provide compelling but unintrusive anytime/anyplace communication with customers and partners throughout the relationship lifecycle. Focus on an enterprise syndication strategy today will keep your company afloat in the fluid world of digital experiences and information resources. It will also keep you out of the internal log jam where content publishers cross purposes and mix messages as they extend their content assets beyond the enterprise web site boundaries.
Michael Edson @ Forum One: Strategy and AudienceMichael Edson
Presentation about the Smithsonian's Web and New Media Strategy and how it relates to the goal of creating more audience-centric Web sites. For Forum One, National Press Club, Washington, D.C. November 5, 2009. (This is a copy of the slides actually given at the event. See the Long Version for additional slides.)
Enterprise social adoption designing for successtibbr
Enterprise Social Adoption - Experiences from the field. Presentation by tibbr Collaboration Strategist Christoph Schmaltz..
For more information, please visit http://www.tibbr.com/
STC 2010 Strategies for the Social Web for DocumentationAnne Gentle
The social web can be perceived as intimidating, live-saving, risky, or a black hole of productivity loss. Learn how to take a strategic approach to integrating social media to accomplish your overall documentation goals.
Strategy and Audience at the Smithsonian Institution, Michael Edson / Forum O...Forum One
Michael Edson, Director, Web and New Media Strategy of the Smithsonian Institution, talks about how he guided the development of Smithsonian's recently released New Media Strategy and how it impacts the user experience for museum websites and entices audience participation at Forum One's Web Executive Seminar, "Thanks, Come Again: Audience- Centric, User Experience" on November 5, 2009. To learn more about this event, visit http://www.forumone.com/thanks.
A 2019 Content Marketing System for B2B Companieswww.chelsei.com
In this presentation, I look at how to write a whitepaper and turn it into 35+ pieces of additional content for your marketing team. From one writer's perspective, this is a way for your B2B company to make an impact and see impressive results from content marketing in 2019.
Anne Wiskerchen Social Media LearningsSteve Buttry
Anne Wiskerchen, senior public relations specialist for Rockwell Collins Inc., shared these slides with advice on using social media for business. These slides accompany my blog post with advice from Anne and others using social media for business: http://stevebuttry.wordpress.com/2009/08/31/my-local-tweeps-share-social-media-advice-for-businesses/
Channels Of The Future Presentation May 6,2009CMR.bz
Computer Market Research is pleased to provide educational information regarding Web2.0 to our customers and other members of the channel.
Purchase decisions are increasingly influenced by social networks, blogs, forums, YouTube, and on-line communities. Channel Marketers have a tremendous opportunity to inspire their partners to stay ahead of the customer buying curve. This is not an ROI question or question of business process effectiveness. This is a question of keeping or losing reseller and customer relationships!
Computer Market Research presented this presentation given by Mike Dubrall, Managing Partner of The Gilwell Group to Channel Managers and Partners looking to obtain a competitive edge using Web 2.0 technology.
CMR provides SaaS expertise in channel data management which allows partners and manufacturers to make better sales, marketing, inventory management and financial decisions
Tactics and Decision Making for Successful Museum Digital ProjectsAndrew Lewis
This paper discusses what tactics and decision-making mean in practice within museum digital technology projects. It offers practical suggestion for tactical approaches drawn from the author’s twelve years of experience managing digital projects and services.
Compelling content needs a strategy, and content strategy needs governance in order for it to "stick." Learn about content governance and the opportunities and challenges it presents for organizations. Guest lecture for University of Washington content strategy course
Entering new language markets requires more than just translation. To succeed, you must provide the same quality product or service to each market-a unified, localized customer experience. One team or department cannot do this alone. Sales, marketing, product development, support, training, and more all need to work together and share their area expertise.
Going global requires a localization strategy. For that strategy to succeed, people from across your organization need to collaborate and begin thinking globally. This session focuses on the formation of such a strategy. You will learn:
What content and information assets are needed
Who to involve and at what levels in your localization strategy
How to identify and harness the strengths of your teams and departments
How to successfully manage the localization effort (how to herd cats)
What pitfalls await and how to avoid them
Best practices for a healthy and effective localization strategy
Presented by Bill Swallow
STC 2010 Strategies for the Social Web for DocumentationAnne Gentle
The social web can be perceived as intimidating, live-saving, risky, or a black hole of productivity loss. Learn how to take a strategic approach to integrating social media to accomplish your overall documentation goals.
Strategy and Audience at the Smithsonian Institution, Michael Edson / Forum O...Forum One
Michael Edson, Director, Web and New Media Strategy of the Smithsonian Institution, talks about how he guided the development of Smithsonian's recently released New Media Strategy and how it impacts the user experience for museum websites and entices audience participation at Forum One's Web Executive Seminar, "Thanks, Come Again: Audience- Centric, User Experience" on November 5, 2009. To learn more about this event, visit http://www.forumone.com/thanks.
A 2019 Content Marketing System for B2B Companieswww.chelsei.com
In this presentation, I look at how to write a whitepaper and turn it into 35+ pieces of additional content for your marketing team. From one writer's perspective, this is a way for your B2B company to make an impact and see impressive results from content marketing in 2019.
Anne Wiskerchen Social Media LearningsSteve Buttry
Anne Wiskerchen, senior public relations specialist for Rockwell Collins Inc., shared these slides with advice on using social media for business. These slides accompany my blog post with advice from Anne and others using social media for business: http://stevebuttry.wordpress.com/2009/08/31/my-local-tweeps-share-social-media-advice-for-businesses/
Channels Of The Future Presentation May 6,2009CMR.bz
Computer Market Research is pleased to provide educational information regarding Web2.0 to our customers and other members of the channel.
Purchase decisions are increasingly influenced by social networks, blogs, forums, YouTube, and on-line communities. Channel Marketers have a tremendous opportunity to inspire their partners to stay ahead of the customer buying curve. This is not an ROI question or question of business process effectiveness. This is a question of keeping or losing reseller and customer relationships!
Computer Market Research presented this presentation given by Mike Dubrall, Managing Partner of The Gilwell Group to Channel Managers and Partners looking to obtain a competitive edge using Web 2.0 technology.
CMR provides SaaS expertise in channel data management which allows partners and manufacturers to make better sales, marketing, inventory management and financial decisions
Tactics and Decision Making for Successful Museum Digital ProjectsAndrew Lewis
This paper discusses what tactics and decision-making mean in practice within museum digital technology projects. It offers practical suggestion for tactical approaches drawn from the author’s twelve years of experience managing digital projects and services.
Compelling content needs a strategy, and content strategy needs governance in order for it to "stick." Learn about content governance and the opportunities and challenges it presents for organizations. Guest lecture for University of Washington content strategy course
Entering new language markets requires more than just translation. To succeed, you must provide the same quality product or service to each market-a unified, localized customer experience. One team or department cannot do this alone. Sales, marketing, product development, support, training, and more all need to work together and share their area expertise.
Going global requires a localization strategy. For that strategy to succeed, people from across your organization need to collaborate and begin thinking globally. This session focuses on the formation of such a strategy. You will learn:
What content and information assets are needed
Who to involve and at what levels in your localization strategy
How to identify and harness the strengths of your teams and departments
How to successfully manage the localization effort (how to herd cats)
What pitfalls await and how to avoid them
Best practices for a healthy and effective localization strategy
Presented by Bill Swallow
Developing training websites in multiple languages with (mostly) open-source ...Scriptorium Publishing
This case study shows how Scriptorium Publishing created the free DITA learning website LearningDITA.com by combining the DITA learning and training specialization, GitHub, XSLT, video, and WordPress—and how parson AG adapted those technologies to develop the German site, LearningDITA.de.
Webcast: Balancing standardization against the need for creativityScriptorium Publishing
Structured content lets you enforce standards and ensure consistency, but how do you accommodate the creative aspects of content creation and delivery in a structured workflow?
In short case studies, Alan Pringle shows you how companies balance the creative requirements against structural standards. Topics include: designers communicating layout specifications to programmers for automated publishing, flexibility in layout as a critical business need, and the true costs of highly customized layouts and structures.
Sarah O'Keefe presentation, first delivered at tcworld 2015, November 2015, in Stuttgart, Germany. Discusses how to unify content development across technical communication, marketing, and technical support organizations.
Content Strategy Triage: Who lives? Who dies? Who do you fight to save?Scriptorium Publishing
First delivered at LavaCon 2015 in New Orleans. Sarah O'Keefe discusses how to use triage principles to prioritize content strategy efforts. This is the 20-minute keynote version.
First delivered at LavaCon 2015 in New Orleans. Sarah O'Keefe discusses how to use triage principles to prioritize content strategy efforts. This is the 60-minute breakout session.
Content strategy has seen an interesting evolution of focus, from authoring and publishing smarter to embracing social media and personalization. The Internet of Things adds another layer of complexity: event-triggered communication. Devices and services can (and do) talk to each other in fragments, but at some point information about those interactions need to be organized and communicated in a human-friendly form. Proper localization planning is critical in this model. In this session we will look at content development and localization practices for these scenarios.
Slide deck for Sarah O'Keefe's presentation from LocWorld Berlin, first delivered on June 4, 2015. Discusses the need for mature localization strategy to integrate with customer journey.
Implementing a content strategy often involves overcoming significant technological and cultural challenges, but some of these challenges are so scary, so heinous, that they earn a place among the undead because they Just. Won’t. Die!
In this webcast, which debuted at Lavacon 2014, Bill Swallow will take a look at these nightmare-inducing monsters—from unrelenting copy-and-paste zombies to life-draining, change-avoiding vampires—and show you what can be done to keep your content strategy implementation from turning into a fright fest.
Our popular trends panel is back for 2015! Alan Pringle, Bill Swallow, and Gretyl Kinsey discuss what’s happening in the world of content strategy. Sarah O’Keefe moderates.
In this presentation from tcworld 2014, Sarah O'Keefe and Alan Pringle describe the adjustments needed to deliver content developed in Europe into the US market.
Implementing a content strategy often involves overcoming significant technological and cultural challenges, but some of these challenges are so scary, so heinous, that they earn a place among the undead because they Just. Won’t. Die! In this session, Bill Swallow will take a look at these nightmare-inducing monsters—from unrelenting copy-and-paste zombies to life-draining, change-avoiding vampires—and show you what can be done to keep your content strategy implementation from turning into a fright fest.
In this webcast recording, Sarah O'Keefe discusses the future of content strategy.
The purpose of content strategy is to support your organization's business goals. Content strategists need to understand how content across the organization—marketing, technical, and more—contributes to the overall business success.
The Bottom Line: Globalization and the Dependence on Intelligent ContentScriptorium Publishing
What is intelligent content's role in global markets? How does the content lifecycle affect business results? Though we are often concerned with cost of translation when developing content for global markets, traditional cost reduction practices (translation memory, reduced rates) simply aren't enough. Instead, we need to establish a profitable revenue stream by delivering quality product in global markets. By employing intelligent content with attention to globalization, we can ensure that the information we produce meets market and delivery demands in a timely manner. Delivered by Bill Swallow at the Intelligent Content Conference, February 2014.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
The Metaverse and AI: how can decision-makers harness the Metaverse for their...Jen Stirrup
The Metaverse is popularized in science fiction, and now it is becoming closer to being a part of our daily lives through the use of social media and shopping companies. How can businesses survive in a world where Artificial Intelligence is becoming the present as well as the future of technology, and how does the Metaverse fit into business strategy when futurist ideas are developing into reality at accelerated rates? How do we do this when our data isn't up to scratch? How can we move towards success with our data so we are set up for the Metaverse when it arrives?
How can you help your company evolve, adapt, and succeed using Artificial Intelligence and the Metaverse to stay ahead of the competition? What are the potential issues, complications, and benefits that these technologies could bring to us and our organizations? In this session, Jen Stirrup will explain how to start thinking about these technologies as an organisation.
We look at it from POV of four actors or 4 D's Content strategy is process of dealing with these four things as they relate to your content.
Encompasses a lot Localization, Storage Creation of graphics Decision to use graphics rather than text.
What format should I use? PDF, HTML, both, neither Process of creating deliverables from content. In “olden” days the delivery tool was the same as the development tool. These days, the development tool isn't necessarily the same tool you use to create deliverables.
Once you create the deliverable, you have to convey it to your customer. Web, Print, help,
Information that is time-sensitive. eg Tax Software Price guides Another issue: How to deal with back-rev versions of SW?
Clarify diff between TechComm content strategy and Web content strategy. Purpose of WCS is to persuade (such as “buy my product”) Tim O'Reilly: TechComm is enabling people to do stuff with your products. Marcom is about persuading that your thing is awesome or cheap or useful Some overlap. Convince to buy by showing doc. Persuasion. “Web Content Strategy” is marketing. Reading an article, be aware.
Tech Comm Content strategy What is the promised land of TechComm Cont-Strat? Without taking 40 years. What will it look like? Answer is: it depends. Rest of talk: Give a road map for dealing with Content Strategy.
Step 1 is NOT tools. Determine Business goals of Tech Comm Positioning: we're really cool, eg Game docs, need fun. eg Financial sw, need to have quality appearance Call deflection. Keep the cost of TechSupport down. Goal of TechComm content might be marketing. Let's take a look at some examples of business goals expressed by TechComm..
Examples of how Tech Comm priorities manifest themselves in doc. Warning is primarily defensive. Says something about the company that they'll dedicate 20% of the page to legal.
“Green” Thought went into scheme, says they care about branding.
What does this say? “our stuff is ugly and we don't care.” Warnings. Similar PDFs with TOC and no links.
Online PDF, delivered in B&W. Tells you that icon is green. PDF online, color is free. Says company doesn't care.
ePinions You don't want this about your stuff. Won't help marketing. David Pogue in NY Times: Will say “Don't buy because I can't figure it out and it has a bad manual.” So one of your goals might be to avoid this kind of publicity.
Oxygen doc, XML development tool and authoring platform. Formatting is functional. Info is about something that isn't part of Oxygen, but Oxygen supports it. This provides additional supporting info, helps prevent support calls. Providing users with useful background info. Going beyond documenting your features.
Having said all that, we need to touch on something Mark Baker said a few months ago. Content strategy must be tied to revenue.
Let's talk about money. Think about money and your business goals. If you have regulatory requirements, you don't want to violate them and get sued or shut down... Company positioning, look at marketing analytics, see your results If you're looking to reduce support costs, you'll have to quantify them.
Here are some business goals. Why do you have TechDoc and what does it add to your company? If your answer is “because they pay me to do it.” you don't have a content strategy. User communities and loyalty. Programming tools, libraries. What it your organization's justification for tech comm.
Once you have your business goals, then you can set your strategy. “We need a book” is not a strategy...unless a 3 rd party book is required. If Consumer produce, your goal might be to: reduce returns, install guide in box, help, wizard. Once you've determined what your goals are, what do you need to do to accomplish that?
Most common approach is , “well, I have ________” Let me see what it can do. Do not pick a tool because it's shiny, then figure out strategy. Figure out strategy first, then find tool. SW product vendors will try to convince you their tool is the best in the universe. Buy it, then we'll see what we can do to configure it. Every tool has constraints. Q is: are those constraints acceptable? Purpose of marketing is to frame the question in such a way that your product is the only possible answer.
It's your responsibility to figure out what your goals are and what your strategy should be. And from that work your way down to figure out what the solution should be.
Find business goal (reduce tech support costs, whatever) Set Strategy (for getting fewer people to call us.) Some obnoxious strategy: make people wait an hour for tech support. More reasonable might be: make content available on web and Google searchable. If question is “lower support costs” the answer should never be “buy this tool.”
Give customers lots of ways to access information (web, eBooks, paper, PDF). If regulated, strategy should be deliver content that complies. Improving marketing position, deliver content that's pretty.
What you don't want to do is stuff like this. “You can download our PDFs...but first...” Put in your e-mail (optional is hidden at end of sentence). Why are free PDFs hiding behind this download page?
Once you have a strategy (and hopefully it won't be one that irritates potential customers), Then you're going to need some tactics. This is the close-up stuff. Implementation, tools, technology.
All the things to do what you're trying to accomplish
Q is How do we get there from here? Strategy and vision of end result. How do you get there? Here's where you start to hear about project planning, project mgmt, management consulting. Needs analysis, gap analysis, What do we need, where are we now, What info arch do we need? What structure of content? (not necess XML) Planning (Planning is your friend). Pick tools and technologies.
NOW you can think about tools & technology. If your favorite tool will do it, fine. Hear a lot that “I have no budget, so I need something cheap.” Business case first, then budget. With savings in business case, you can request budget. We don't ask for much in TechComm. This is a challenge for us in working with clients. $2M localization, 30% DTP cost. If we can save that 30%, you've got money. Diff from “can I have $50,000?”
Will be some constraints. Financial: can work around with business case. Organizational: eg high security org didn't want SW from some countries. Regulatory: if Gov says, deliver this format, better do it. Be aware of interpretation: look closely at requirements (does it really say PDF?). Legal: High stakes docs (medical) Corporate culture: Linux only shop, or Open source only (or NO open source). going against corporate culture is difficult.
Take these factors, and within them, is your solution.
We do advise you to choose wisely. Because if you don't choose the right tool or the right way to implement your strategy, you can run into serious problems.
Sometimes the mismatch is obvious. If you're in the middle of the desert, this isn't the solution. In general, not that a particular tool is always wrong or always right; what are your constraints?
aka Black Swans There IS an asteroid out there. It will hit your department, or work group, or strategy sooner or later. Represents Disruptive Change . Don't know when, how big, where it's coming from, what it will affect, Can't expect, can't plan for them, can't prevent it. Have to account for them. Change in Regulatory environment New format comes on scene. Just have to deal. What if assumptions are wrong?
What's the best delivery format? What's the best way to create it? What content should be in it? This is “best”. What is “best”? Cheapest? Most efficient? Depends. Case-dependent.
Risk. Any technology or tool is risky. Kind of risks you'll run into and difficulties are different for different organizations. Business case, if solid, perhaps take some more risks. If weak, perhaps take fewer. Writers are less or more adventurous. Can they handle high-end, tecchie system? “Organizational competencies” - skill level in org. Gap between skill level and where you need them to go, bigger risk.
Different SW vendors focus on diff risks. depending on which they are strongest in. Huge mkt share will tell you small mkt share is risky. Leading edge tech will tell you old tech is risky. They have risks they can minimize. Those aren't the questions. (next slide)
Q is: what is YOUR biggest risk. Which ones are you willing to take? Which ones are you NOT willing to take. What risk type is most relevant to you?
The bottom l ine is: business value must drive strategy. In consulting, we see all sorts of cases: See people who shy away from a solution because it's expensive, but they can't envision the returns. Others are eager for expensive solutions, when the returns aren't there.
If you have a strong business case, you can take on any technology. If your business case is weak, you need to keep your technical challenges low. Level of technical challenge must track with the business case
So much to do, day to day, get deliverables out the door, deadlines, hard to take big picture view. Our customer usually have a big picture idea of what they need, they have an idea of what their strategy needs to be. But they don't have time to put together the business case, write the strategy, hard to step back. This is hard to do, but we're here to help. There are wonderful consultants out there and you should hire us all.