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Preparing For Successful Content Management

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Rob Hanna, ECMs
Rob Hanna, ECMs

1) Preparing for content management requires extensive preparation including preparing the team, content, prototypes, business case, and vendor selection process. 2) It is important to fully assess your content and ensure your team has the right skills before beginning the project. 3) Creating a prototype using existing tools can help prove out your requirements before selecting a full CMS. 4) Comprehensive preparation is key to avoiding cost overruns and project delays when adopting a new content management system.

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Preparing for Successful Content Management STC’s 55 th Annual Conference June 3 rd 2008, Philadelphia, PA Rob Hanna Knowledge Management Specialist Research in Motion Limited
Why do we need to prepare? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dispelling myths about Content Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Situations and risks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Situations and risks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Componentized Content Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The ideal path to success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Anticipate losses ,[object Object],[object Object],[object Object],[object Object],[object Object]
Assess the mix of skills and experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assess the maturity of your business unit ,[object Object],[object Object],[object Object],[object Object]
Learn together ,[object Object],[object Object],[object Object],[object Object]
Build relationships with your SMEs ,[object Object],[object Object],[object Object]
2) Prepare your content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Topic-Based Authoring? ,[object Object],[object Object],[object Object]
Opportunities for Topic-Based Authoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Challenges for Topic-Based Authoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topic-Based vs. Book-Based ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topic-Based Authoring - Changing how we work ,[object Object],[object Object],[object Object],[object Object]
3) Prepare your prototype ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Prototyping with a File System ,[object Object],[object Object],[object Object]
Using Excel to Manage Metadata ,[object Object],[object Object],[object Object],[object Object]
Using a Source Code-Management Tool ,[object Object],[object Object]
4) Prepare your business case ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5) Prepare for vendor selection ,[object Object],[object Object],[object Object],[object Object]
6) Prepare for vendor engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7) Develop solution ,[object Object],[object Object],[object Object],[object Object]
8) Roll out ,[object Object],[object Object]
9) Review ,[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Top Ten Secrets of Content Solution Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Courtesy of Joe Gollner © 2008 All Rights Reservied
Content Management at RIM ,[object Object],formats languages conditions classes variables 5 11 13 15 20
Content Management System project - Before
Content Management System project - After
Getting content into the CMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results ,[object Object],[object Object],[object Object],[object Object]
Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Preparing For Successful Content Management

  • 1. Preparing for Successful Content Management STC’s 55 th Annual Conference June 3 rd 2008, Philadelphia, PA Rob Hanna Knowledge Management Specialist Research in Motion Limited
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  • 33. Content Management System project - Before
  • 34. Content Management System project - After
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Editor's Notes

  1. I am… a knowledge management specialist at RIM While RIM has had a successful CM deployment, I have not had a hand in it I formerly worked as a consultant with SiberLogic helping many large companies transition to CM including Sun, Fujitsu, Northrop Grumman, and Innovatia to name a few. As a technical communicator I have prototyped many CM solutions.