This document discusses how a professional contact centre can increase sales response rates by up to 50% by efficiently handling customer queries through multiple channels like phone, email, SMS and effectively managing customer interactions from lead generation to conversion. It promotes a contact centre solution that provides a unified view of all customer communications and interactions to help businesses better serve customers and boost sales.
This document discusses how Knowlarity's telephony integration solutions can help businesses improve customer experience and agent productivity by connecting their CRM systems with phone interactions. It provides examples of how Knowlarity can help track all customer phone calls within a CRM, enable call routing and transfers between branches, and allow agents to make outbound calls directly from within the CRM. Knowlarity offers inbound call solutions, virtual phone numbers, and outbound call capabilities to help large businesses like Devyani International better track leads, route calls, and collect agent notes within their CRM.
Tikona is a top broadband service provider in India with over 40,000 WiFi access points. They provide wireless broadband services to over 200,000 subscribers and 500 enterprise customers. Tikona sells their services through two mediums: SME and MRS. SME targets small and medium businesses through direct marketing, telecalling, field sales etc. MRS targets retail customers through promotions at retail stores. Tikona has specialized plans for SME and MRS customers and aims to target first time users and customers churning from competitors.
Super Receptionist is a virtual phone number and receptionist service that allows businesses to project a professional image by greeting callers, routing calls to extensions, and providing call logs and voicemail without the cost of an actual receptionist. It provides advantages over physical PBX systems by allowing users to easily program extensions from any internet-connected device and forward calls to existing mobile or landline numbers. The document discusses how Super Receptionist works and its benefits for businesses that want call handling features without hardware or maintenance costs.
Impel CRM's Customer Support module allows organizations to better manage customer service and support operations. It features a ticket management portal, knowledge base, and call center automation to resolve issues efficiently. This provides agents with access to customer information and best practices to improve customer satisfaction while reducing support costs. Impel CRM aims to transform customer support through an easy-to-use and affordable system.
The document discusses missed call based lead generation using toll-free call back service (CBS) numbers. It notes that CBS allows leads to be generated for free by both callers and businesses by having callers make a missed call to a toll-free number, after which the business can call them back. The benefits highlighted include free use, lead tracking, scalability, and accessibility from any phone type. It also outlines how businesses can subscribe and activate CBS numbers on their account.
This paper was written for my Entrepreneurship class (BUS225) back in the Spring of April 2010. The project we had to do was to come up with a fictional business. We had to decide where the business was going to be located, identify our competitors, make a mission statement for the business, the form of ownership, and the total cash needed in order to start my business which includes capital and start up costs. Unfortunately, there is no Power Point associated with this project either, but it would have been a great project to make one for this topic.
The document summarizes Avaya IP Office, a communications system for small businesses. It discusses how IP Office can unify communications, adapt to business needs and budgets, and provide individual productivity solutions. It highlights how IP Office easily adapts phones and applications. The summary concludes that IP Office provides a solution for flexible, innovative and cost-effective communications.
Integrating Knowlarity's SmartIVR with Zendesk allows companies to create a virtual phone number for customers to call for support. When a customer calls, their call will be routed to the appropriate agent and a ticket will automatically be created in Zendesk. The SmartIVR also allows customers to leave voicemails which generate tickets and send SMS updates to customers and agents. The document provides an overview of the features and benefits of integrating SmartIVR with Zendesk, as well as pricing and setup information.
This document discusses how Knowlarity's telephony integration solutions can help businesses improve customer experience and agent productivity by connecting their CRM systems with phone interactions. It provides examples of how Knowlarity can help track all customer phone calls within a CRM, enable call routing and transfers between branches, and allow agents to make outbound calls directly from within the CRM. Knowlarity offers inbound call solutions, virtual phone numbers, and outbound call capabilities to help large businesses like Devyani International better track leads, route calls, and collect agent notes within their CRM.
Tikona is a top broadband service provider in India with over 40,000 WiFi access points. They provide wireless broadband services to over 200,000 subscribers and 500 enterprise customers. Tikona sells their services through two mediums: SME and MRS. SME targets small and medium businesses through direct marketing, telecalling, field sales etc. MRS targets retail customers through promotions at retail stores. Tikona has specialized plans for SME and MRS customers and aims to target first time users and customers churning from competitors.
Super Receptionist is a virtual phone number and receptionist service that allows businesses to project a professional image by greeting callers, routing calls to extensions, and providing call logs and voicemail without the cost of an actual receptionist. It provides advantages over physical PBX systems by allowing users to easily program extensions from any internet-connected device and forward calls to existing mobile or landline numbers. The document discusses how Super Receptionist works and its benefits for businesses that want call handling features without hardware or maintenance costs.
Impel CRM's Customer Support module allows organizations to better manage customer service and support operations. It features a ticket management portal, knowledge base, and call center automation to resolve issues efficiently. This provides agents with access to customer information and best practices to improve customer satisfaction while reducing support costs. Impel CRM aims to transform customer support through an easy-to-use and affordable system.
The document discusses missed call based lead generation using toll-free call back service (CBS) numbers. It notes that CBS allows leads to be generated for free by both callers and businesses by having callers make a missed call to a toll-free number, after which the business can call them back. The benefits highlighted include free use, lead tracking, scalability, and accessibility from any phone type. It also outlines how businesses can subscribe and activate CBS numbers on their account.
This paper was written for my Entrepreneurship class (BUS225) back in the Spring of April 2010. The project we had to do was to come up with a fictional business. We had to decide where the business was going to be located, identify our competitors, make a mission statement for the business, the form of ownership, and the total cash needed in order to start my business which includes capital and start up costs. Unfortunately, there is no Power Point associated with this project either, but it would have been a great project to make one for this topic.
The document summarizes Avaya IP Office, a communications system for small businesses. It discusses how IP Office can unify communications, adapt to business needs and budgets, and provide individual productivity solutions. It highlights how IP Office easily adapts phones and applications. The summary concludes that IP Office provides a solution for flexible, innovative and cost-effective communications.
Integrating Knowlarity's SmartIVR with Zendesk allows companies to create a virtual phone number for customers to call for support. When a customer calls, their call will be routed to the appropriate agent and a ticket will automatically be created in Zendesk. The SmartIVR also allows customers to leave voicemails which generate tickets and send SMS updates to customers and agents. The document provides an overview of the features and benefits of integrating SmartIVR with Zendesk, as well as pricing and setup information.
Why do different customer segments have special needs to win customer. Presented in November 2011 in Riyadh / Saudi Arabia to the Enterprise partner community.
AnswerNet is a large telemessaging firm established in 1998 that has grown through acquisitions to become a full-service provider of inbound, outbound, and digital call center solutions. It employs over 2,000 people across its network of over 50 call centers in the US and Canada. The document provides background on AnswerNet's services, leadership, and ownership.
Philips: Automatic Loyalty Measurement and Retention MarketingCustomerGauge
Serge Acker, Director of Philips Online Global Flagship store explains how they measure customer loyalty by automatically asking customers to rate every transaction. Using Voice Of Customer and the Net Promoter Score, they fix problems and prioritise strategic changes. He also outlines how they are moving into automating retention and word-of-mouth marketing using NPS. This presentation explains how business can build their own Loyalty "Robot" and was given at eCommerce Expo in London, Oct 20 together with Adam Dorrell of CustomerGauge, provider of the measurement system to Philips.
- The document describes several companies and the challenges they faced with outdated or unreliable phone systems. It then outlines the technology solutions provided by ECOMM Networks, including new phone systems, internet service, and networking capabilities.
- The results for each company included improved efficiency, reduced costs, increased productivity, and a single, reliable system to meet all communication needs.
- Each company praised ECOMM and sales representative Ron Moyer for their knowledgeable assistance, effective solutions, and high quality ongoing support.
Stay Connected with the Right Phone System for Your Business Business.com
A variety of modes of communication exist to help us connect with clients, customers, and each other, but few can take the place of the telephone. They help us connect with people from all over the world in real-time, and next to an in-person meeting, are the best way to communicate with one another.
Companies small and large alike rely on telephone systems to help them do business, and thanks to new and emerging technology, there are more options than ever to choose from.
When choosing a phone system solution for your business, it’s vital that you identify the needs of your company and its clients before shopping. Depending on your needs, a variety of telephone system functionality exists, including features like automated directory, call forwarding, music on hold, and speed dial, to name a few.
Though traditional phone systems are still prevalent, a new system has recently emerged to provide even more telephone functionality at a lower cost. VoIP systems, or Voice over Internet Protocol systems, use high-speed internet to connect parties on both ends.
The Business.com Guide to Telephone Systems was created to educate you on the types of phone systems available, and assist in identifying which kind will work best for your business.
The brochure describes an enterprise SMS messaging system that allows serviced offices to notify clients of letters, calls, and couriers received via SMS. The system integrates with databases and applications to send automated notifications and updates in real-time. It provides benefits like reducing dependency on voice calls and allowing users to access information remotely. The scalable solution seamlessly integrates with existing systems and offers features like letter notifications, billing updates, meeting reminders, and marketing messages to improve customer service.
The document provides information about RingCentral's cloud-based phone system and services for businesses. It outlines RingCentral's offerings for remote employees, mobile workers, departments, and advanced features. Plans and pricing are shown for different user levels with options for metered or unlimited toll-free minutes. Recommendations are provided for different types of IP phones to meet various user needs. The benefits of a cloud-based phone system are highlighted as requiring only an Internet connection and phones rather than on-site phone equipment. Management can be handled through computers and smartphones.
This CRM application provides sales and marketing features for automotive dealerships. It allows users to manage leads, contacts, schedules, and activities. Key features include lead management, contact management, sales process tracking, and basic quote and financing capabilities. Training and support are included to help users implement the solution. The monthly subscription pricing is $600 per dealership plus fees per user.
TDS delivers dedicated bandwidth between secure servers and offices through a direct data line. It provides voice service with the highest priority. Dynamic bandwidth allocation allows businesses to efficiently use the same internet connection for both voice and data. With ManagedIP, users experience superior flexibility, reliability, and management functions along with low ownership costs.
This document provides an overview and agenda for a presentation on the Russian broadband market. It includes sections on global broadband trends, the Russian ICT market situation, fixed and wireless networks in Russia, and the top 10 things to do in the Russian broadband sector. Slides cover topics like broadband forecasts, infrastructure, bandwidth, satellite services, and market projections. The presentation aims to analyze opportunities in the growing Russian broadband industry.
The Mobilescape 5000 is a wireless handheld payment processing solution that allows businesses to accept both credit cards and checks anywhere. It provides flexibility of payment options to improve customer satisfaction and business profits. Funds from electronic check payments are usually deposited the next business day. The Mobilescape is rugged, portable, and easy to use, allowing businesses to accept payments anywhere and focus on their business instead of payment collection.
Smart Office USA provides various office technology solutions including phone systems, IT support, data cabling, video surveillance, internet service, and access control. The document discusses reviewing a client's existing communication costs and systems to find ways to save money and improve productivity. It also outlines assessing network infrastructure, internet bandwidth needs, and exploring how IP surveillance and access control can benefit a business. The goal is to show clients how upgrading their technology with solutions like VOIP phone systems, IT managed services, and security solutions can lower costs and enhance operations.
Smart Office USA provides various office technology solutions including phone systems, IT support, data cabling, video surveillance, internet service, and access control. The document discusses reviewing a client's existing communication costs and systems to find ways to save money and improve productivity. It also outlines assessing network infrastructure, internet bandwidth needs, and exploring how IP surveillance and access control can benefit a business. The goal is to show clients how upgrading their technology with solutions like VOIP phone systems, IT managed services, and security solutions can lower costs and enhance operations.
Smart Office USA provides various office technology solutions including phone systems, IT support, data cabling, video surveillance, internet service, and access control. The document discusses reviewing a client's existing communication costs and systems to find ways to save money and improve productivity. It also outlines assessing network infrastructure, internet bandwidth needs, and exploring how IP surveillance and access control can benefit a business. The goal is to show clients how upgrading their technology with solutions like VOIP phone systems, IT managed services, and security solutions can lower costs and enhance operations.
Moving Beyond VoIP to Cloud-Based TelephonyFonality
Dynamic, fast-growing businesses like yours know a lot about staying ahead of the competition. You have to move fast, keep things simple, please your customers, and most of all use your resources wisely – including financial, human and technical resources. VoIP (Voice over IP) technology can help you do many of these things, bringing you a lot of benefits legacy phone systems can’t.
DPS Workshop with isocket: Bringing Tech to DirectDigiday
Most of the advances in ad technology (RTB, private exchanges, SSP's, DSP's, etc) have focused on the buying and selling of remnant inventory. Yet there has been almost no technology to support the direct sales process, which is still accomplished with email, spreadsheets, paper contracts, fax machines and manual data entry -- virtually no technology. But Direct Sales remains the most valuable piece for publishers. Publishers have an opportunity to increase yield and reduce operational costs through technology that's purpose built for programmatic direct. Learn how this is evolving, what the largest buyers and publishers care about, and how programmatic efficiencies are being brought to the direct buying and selling of premium Class 1 media.
Presenter: Ben Trenda, CRO, isocket @btrenda
The document provides a feasibility study for upgrading the systems at Cyberbiz Internet Cafe. It describes the current sole proprietorship model of the business and manually operated systems for login/logout, printing, and other services. The main problems identified are the cafe's slower internet speeds compared to competitors and the lack of a networked environment, which causes issues with monitoring usage times and infection risks. The study will analyze the current systems, identify economic and service issues, and provide recommendations for improvements.
The Networked Supply Chain - Gary Philbin, Chief Operating Officer, Dollar T...SAP Ariba
The document summarizes Dollar Tree's use of a networked supply chain to support its rapid growth through standardized procurement processes. Key points:
1) Dollar Tree implemented strategic sourcing, discount management, and procure-to-pay solutions on the Ariba Network to standardize indirect purchasing for its over 4,000 stores.
2) The procure-to-pay process captures 100% of new store build-out spending and facilitates collaboration between Dollar Tree, general contractors, and 25-30 suppliers per store.
3) Early payment discounts from suppliers help fund the procurement system and generate $1-2 million in savings annually from the discount program.
4) Benefits include reduced errors,
Regus is the world's leading provider of flexible workplace solutions, with over $10 million in commission paid in North America in 2010 and 35 million square feet under lease worldwide. They offer clients reduced fixed costs and flexible terms through offices, workspaces, and services that can be tailored to specific needs. Real estate professionals can earn commissions by referring clients to Regus for requirements under 5,000 square feet.
Virtual Receptionist is a cloud-based phone system that allows businesses to have a dedicated phone number without the need for hardware or software installation. It provides features like customizable greetings, call forwarding to mobile or landline numbers, call logs, and voicemail. Benefits include projecting a professional image, never missing a call, and maintaining a consistent phone number regardless of office location. Customers can dial extensions to be connected to employees or leave voicemails. The system is designed to help businesses improve leads and customer service.
Mega Receptionist (MR) allows businesses to have a dedicated phone number without the expense of a real receptionist. When a customer calls the MR number they are greeted with a professional welcome message. The customer can then select an extension to be connected to the concerned person. MR provides features like call forwarding, call logs, call recordings, and after hours support. It allows businesses to project a big company image while avoiding receptionist costs and ensuring no important calls are missed.
Why do different customer segments have special needs to win customer. Presented in November 2011 in Riyadh / Saudi Arabia to the Enterprise partner community.
AnswerNet is a large telemessaging firm established in 1998 that has grown through acquisitions to become a full-service provider of inbound, outbound, and digital call center solutions. It employs over 2,000 people across its network of over 50 call centers in the US and Canada. The document provides background on AnswerNet's services, leadership, and ownership.
Philips: Automatic Loyalty Measurement and Retention MarketingCustomerGauge
Serge Acker, Director of Philips Online Global Flagship store explains how they measure customer loyalty by automatically asking customers to rate every transaction. Using Voice Of Customer and the Net Promoter Score, they fix problems and prioritise strategic changes. He also outlines how they are moving into automating retention and word-of-mouth marketing using NPS. This presentation explains how business can build their own Loyalty "Robot" and was given at eCommerce Expo in London, Oct 20 together with Adam Dorrell of CustomerGauge, provider of the measurement system to Philips.
- The document describes several companies and the challenges they faced with outdated or unreliable phone systems. It then outlines the technology solutions provided by ECOMM Networks, including new phone systems, internet service, and networking capabilities.
- The results for each company included improved efficiency, reduced costs, increased productivity, and a single, reliable system to meet all communication needs.
- Each company praised ECOMM and sales representative Ron Moyer for their knowledgeable assistance, effective solutions, and high quality ongoing support.
Stay Connected with the Right Phone System for Your Business Business.com
A variety of modes of communication exist to help us connect with clients, customers, and each other, but few can take the place of the telephone. They help us connect with people from all over the world in real-time, and next to an in-person meeting, are the best way to communicate with one another.
Companies small and large alike rely on telephone systems to help them do business, and thanks to new and emerging technology, there are more options than ever to choose from.
When choosing a phone system solution for your business, it’s vital that you identify the needs of your company and its clients before shopping. Depending on your needs, a variety of telephone system functionality exists, including features like automated directory, call forwarding, music on hold, and speed dial, to name a few.
Though traditional phone systems are still prevalent, a new system has recently emerged to provide even more telephone functionality at a lower cost. VoIP systems, or Voice over Internet Protocol systems, use high-speed internet to connect parties on both ends.
The Business.com Guide to Telephone Systems was created to educate you on the types of phone systems available, and assist in identifying which kind will work best for your business.
The brochure describes an enterprise SMS messaging system that allows serviced offices to notify clients of letters, calls, and couriers received via SMS. The system integrates with databases and applications to send automated notifications and updates in real-time. It provides benefits like reducing dependency on voice calls and allowing users to access information remotely. The scalable solution seamlessly integrates with existing systems and offers features like letter notifications, billing updates, meeting reminders, and marketing messages to improve customer service.
The document provides information about RingCentral's cloud-based phone system and services for businesses. It outlines RingCentral's offerings for remote employees, mobile workers, departments, and advanced features. Plans and pricing are shown for different user levels with options for metered or unlimited toll-free minutes. Recommendations are provided for different types of IP phones to meet various user needs. The benefits of a cloud-based phone system are highlighted as requiring only an Internet connection and phones rather than on-site phone equipment. Management can be handled through computers and smartphones.
This CRM application provides sales and marketing features for automotive dealerships. It allows users to manage leads, contacts, schedules, and activities. Key features include lead management, contact management, sales process tracking, and basic quote and financing capabilities. Training and support are included to help users implement the solution. The monthly subscription pricing is $600 per dealership plus fees per user.
TDS delivers dedicated bandwidth between secure servers and offices through a direct data line. It provides voice service with the highest priority. Dynamic bandwidth allocation allows businesses to efficiently use the same internet connection for both voice and data. With ManagedIP, users experience superior flexibility, reliability, and management functions along with low ownership costs.
This document provides an overview and agenda for a presentation on the Russian broadband market. It includes sections on global broadband trends, the Russian ICT market situation, fixed and wireless networks in Russia, and the top 10 things to do in the Russian broadband sector. Slides cover topics like broadband forecasts, infrastructure, bandwidth, satellite services, and market projections. The presentation aims to analyze opportunities in the growing Russian broadband industry.
The Mobilescape 5000 is a wireless handheld payment processing solution that allows businesses to accept both credit cards and checks anywhere. It provides flexibility of payment options to improve customer satisfaction and business profits. Funds from electronic check payments are usually deposited the next business day. The Mobilescape is rugged, portable, and easy to use, allowing businesses to accept payments anywhere and focus on their business instead of payment collection.
Smart Office USA provides various office technology solutions including phone systems, IT support, data cabling, video surveillance, internet service, and access control. The document discusses reviewing a client's existing communication costs and systems to find ways to save money and improve productivity. It also outlines assessing network infrastructure, internet bandwidth needs, and exploring how IP surveillance and access control can benefit a business. The goal is to show clients how upgrading their technology with solutions like VOIP phone systems, IT managed services, and security solutions can lower costs and enhance operations.
Smart Office USA provides various office technology solutions including phone systems, IT support, data cabling, video surveillance, internet service, and access control. The document discusses reviewing a client's existing communication costs and systems to find ways to save money and improve productivity. It also outlines assessing network infrastructure, internet bandwidth needs, and exploring how IP surveillance and access control can benefit a business. The goal is to show clients how upgrading their technology with solutions like VOIP phone systems, IT managed services, and security solutions can lower costs and enhance operations.
Smart Office USA provides various office technology solutions including phone systems, IT support, data cabling, video surveillance, internet service, and access control. The document discusses reviewing a client's existing communication costs and systems to find ways to save money and improve productivity. It also outlines assessing network infrastructure, internet bandwidth needs, and exploring how IP surveillance and access control can benefit a business. The goal is to show clients how upgrading their technology with solutions like VOIP phone systems, IT managed services, and security solutions can lower costs and enhance operations.
Moving Beyond VoIP to Cloud-Based TelephonyFonality
Dynamic, fast-growing businesses like yours know a lot about staying ahead of the competition. You have to move fast, keep things simple, please your customers, and most of all use your resources wisely – including financial, human and technical resources. VoIP (Voice over IP) technology can help you do many of these things, bringing you a lot of benefits legacy phone systems can’t.
DPS Workshop with isocket: Bringing Tech to DirectDigiday
Most of the advances in ad technology (RTB, private exchanges, SSP's, DSP's, etc) have focused on the buying and selling of remnant inventory. Yet there has been almost no technology to support the direct sales process, which is still accomplished with email, spreadsheets, paper contracts, fax machines and manual data entry -- virtually no technology. But Direct Sales remains the most valuable piece for publishers. Publishers have an opportunity to increase yield and reduce operational costs through technology that's purpose built for programmatic direct. Learn how this is evolving, what the largest buyers and publishers care about, and how programmatic efficiencies are being brought to the direct buying and selling of premium Class 1 media.
Presenter: Ben Trenda, CRO, isocket @btrenda
The document provides a feasibility study for upgrading the systems at Cyberbiz Internet Cafe. It describes the current sole proprietorship model of the business and manually operated systems for login/logout, printing, and other services. The main problems identified are the cafe's slower internet speeds compared to competitors and the lack of a networked environment, which causes issues with monitoring usage times and infection risks. The study will analyze the current systems, identify economic and service issues, and provide recommendations for improvements.
The Networked Supply Chain - Gary Philbin, Chief Operating Officer, Dollar T...SAP Ariba
The document summarizes Dollar Tree's use of a networked supply chain to support its rapid growth through standardized procurement processes. Key points:
1) Dollar Tree implemented strategic sourcing, discount management, and procure-to-pay solutions on the Ariba Network to standardize indirect purchasing for its over 4,000 stores.
2) The procure-to-pay process captures 100% of new store build-out spending and facilitates collaboration between Dollar Tree, general contractors, and 25-30 suppliers per store.
3) Early payment discounts from suppliers help fund the procurement system and generate $1-2 million in savings annually from the discount program.
4) Benefits include reduced errors,
Regus is the world's leading provider of flexible workplace solutions, with over $10 million in commission paid in North America in 2010 and 35 million square feet under lease worldwide. They offer clients reduced fixed costs and flexible terms through offices, workspaces, and services that can be tailored to specific needs. Real estate professionals can earn commissions by referring clients to Regus for requirements under 5,000 square feet.
Virtual Receptionist is a cloud-based phone system that allows businesses to have a dedicated phone number without the need for hardware or software installation. It provides features like customizable greetings, call forwarding to mobile or landline numbers, call logs, and voicemail. Benefits include projecting a professional image, never missing a call, and maintaining a consistent phone number regardless of office location. Customers can dial extensions to be connected to employees or leave voicemails. The system is designed to help businesses improve leads and customer service.
Mega Receptionist (MR) allows businesses to have a dedicated phone number without the expense of a real receptionist. When a customer calls the MR number they are greeted with a professional welcome message. The customer can then select an extension to be connected to the concerned person. MR provides features like call forwarding, call logs, call recordings, and after hours support. It allows businesses to project a big company image while avoiding receptionist costs and ensuring no important calls are missed.
Crexendo Sales Competition Presentation for CSUF StudentsTravis Lindsay
Steve Mihaylo's company, Crexendo, is running a sales competition for California State University, Fullerton students that will run through the end of May, 2017. This presentation goes into great detail about the product offering, gives helpful sales tips, and goes into detail about the competition itself.
For more details about the competition and to find out how to enter please go to http://bit.ly/Crexendo
#CSUFEntrepreneur #CSUFStartup
Sign up for the CSUF Startup Newsletter to keep up-to-date on all the events, news, and everything else we do: http://bit.ly/CSUFStartupSignup
For more details on CSUF Entrepreneurship: http://bit.ly/CSUFEntrepreneurship
For more details on how we help people become entrepreneurs: http://bit.ly/csufstartup
Attend one of our entrepreneur events or sign up for a free mentoring session: http://bit.ly/CSUFEntrepreneurEvents
How Small Businesses can grow faster using Cloud Communications and TelephonyKnowlarity
SMEs and SMBs are often hailed as the backbone of emerging market economies. Traditionally they have relied on outdated technology and systems which have limited their productivity and prevented them from realising their true potential. However, an increasing number of SMEs are beginning to adopt technology that can help them jump to the next level of evolution.
Cloud telephony is one such technology that the SME and SMB space is embracing with a certain degree of alacrity as business owners begin to understand how it can help them enhance customer retention, loyalty and decrease operational costs. Enlisted below are six of the most business benefits of cloud telephony for SMEs and SMBs.
IIT RTC 2016 Telecoms is now DemocratizedAlan Quayle
highlighting that the words Telco and Telecoms are different. I gave lots of examples of how the democratization of telecoms is enabling a DIY movement across enterprises and services providers in solving problems in their businesses. All based on telecom app development. I then highlighted the challenges Telcos (network operators) have faced in harnessing this movement.
On demand sales and delivery a new era in professional and outsourcing serv...Isaac Johnson
Trinity Systems Technologies is presenting information on their new cloud-based software product called RealTime PSO. RealTime PSO enables professional services firms and outsourcing organizations to sell and deliver their services on-demand through a new distribution channel. The software allows firms to provide consultations, project work, outsourcing, and staff augmentation remotely in real-time. Trinity is seeking beta customers for RealTime PSO before its full launch in Q4 2015. Becoming a beta customer provides an opportunity to implement the software for free and gain an early competitive advantage in the on-demand services market.
This document provides details about a hosted VoIP phone service offering from Super Technologies, Inc. It allows customers to white label the service and offer phone services to their own end users over broadband and wireless networks. Key features include softswitch software, billing, provisioning, CRM tools, and the ability to manage calling plans, rates, and payments through an admin portal. Setup is quick, with a beta site provided in 48 hours and full implementation within 2 weeks. Revenue streams include monthly subscriptions and outgoing call rates set by the customer.
This document discusses the value of customer relationship management (CRM) software and highlights PK4's Impel CRM product. It outlines how Impel CRM can help with marketing, sales, operations and other processes. Example scenarios are provided that demonstrate how Impel CRM can be used for field sales, consumer marketing, managing geocoded clients, and implementing coupon programs. The document also provides background on PK4 as the company behind Impel CRM.
This document provides information about VoiceSafe, a call recording and reporting solution. It summarizes VoiceSafe's key features as recording all inbound and outbound calls, providing detailed reporting and analytics, and allowing remote access and centralized management for multiple sites. The document also outlines benefits like improved staff productivity, quality control, and cost savings.
This document discusses enhancing interactive voice response (IVR) systems with SMS and visual self-service capabilities. It defines key terms like outbound notifications, SMS modes, and campaign types. It then provides examples of use cases where outbound SMS, visual self-service, or a combination could improve customer experiences by shifting interactions to lower-cost channels and simplifying complex tasks. The document also covers technologies like Avaya's Proactive Outreach Manager for outbound campaigns and INI AudioForms for collecting customer data. It discusses considerations around regulations and limitations for outbound notifications and SMS.
SpeechStorm understands their customers needs. Throughout these slides we cover the 5 fears businesses have been facing when introducing a new IVR system.
The key questions are:
1.) What is the customer reaction to IVR?
2.) Will I be able to use it in my organisation?
3.) Is it proven?
4.) Are there cost savings?
5.) How flexible is the system?
The document discusses the benefits of implementing Voice over IP (VoIP) in call centers. Specifically, it compares traditional circuit-switched call centers to packet telephony call centers enabled by VoIP. Packet telephony call centers allow for telecommuting agents, common infrastructures for voice and data, and follow-the-sun staffing models across geographic regions. This reduces costs and improves agent resources and call routing compared to traditional circuit-switched call centers.
SalesDialers.com is an award winning sales automation software that allows users to upload leads and dial up to 250 leads per hour from their web browser without needing a phone line. It features automated dialing, email marketing, lead tracking and productivity modules to help users close more sales. The company has offices in Georgia and Texas and has been in business for 4 years serving fast growing companies. Testimonials praise its ease of use, customer service and ability to significantly increase sales.
Cloud telephony is a service that helps businesses move to the cloud and streamline business communication. Companies such as Go2market, my operator, and sarv are few companies that provide great service when it comes to the cloud. You can contact us on (+91 8595080808) to know more about the telephony services and to elevate your business for the best.
This document summarizes the services of Front Door Insights LLC, a company that provides mobile marketing and customer feedback solutions. They offer mobile surveys, loyalty programs, coupons, and text marketing campaigns that businesses can use to engage customers. Customers simply text responses to queries, and Front Door Insights provides real-time analytics and reporting. They aim to help businesses improve customer experience and increase retention, engagement, and sales through mobile outreach.
Dial-a-Phone is a UK-based direct supplier of mobile phones that sells products and service packages over the phone and online. To improve efficiency and customer satisfaction, Dial-a-Phone implemented an intelligent interactive voice response system to automate parts of the customer support process. This streamlined interactions and increased agent productivity by 10%, saving over £200,000 annually. The flexible, open solution also provides a foundation to integrate additional channels and services.
Disaster Management Program by MyOperator(1)Nitish Ghai
MyOperator is a call management system that offers free use of its services to organizations responding to disasters to help efficiently deliver support. It prevents missed calls, distributes calls across large teams, and provides real-time call reports. MyOperator is offered as a cloud-based software-as-a-service to avoid the costs of owning telecom infrastructure and scales to handle high call volumes. It has assisted companies in call tracking, call distribution, and analyzing marketing campaign effectiveness.
Similar to Contact Centres - Improving Sales Conversions (20)
Stark Builders: Where Quality Meets Craftsmanship!shuilykhatunnil
At Stark Builders our vision is to redefine the renovation experience by combining both stunning design and high quality construction skills. We believe that by delivering both these key aspects together we are able to achieve incredible results for our clients and ensure every project reflects their vision and enhances their lifestyle.
Although we are not all related by blood we have created a team of highly professional and hardworking individuals who share the common goal of delivering beautiful and functional renovated spaces. Our tight nit team are able to work together in a way where we pour our passion into each and every project as we have a love for what we do. Building is our life.
BEST FARMLAND FOR SALE | FARM PLOTS NEAR BANGALORE | KANAKAPURA | CHICKKABALP...knox groups real estate
welcome to knox groups real estate company in Bangalore. best farm land for sale near Bangalore and madhugiri . Managed farmland near Kanakapura and Chickkabalapur get know more details about the projects .Knox groups is a leading real estate company dedicated to helping individuals and businesses navigate the dynamic real estate market. With our extensive knowledge, experience, and commitment to excellence, we deliver exceptional results for our clients. Discover the perfect foundation for your agricultural aspirations with KNOX Groups' prime farm lands. These aren't just plots; they're the fertile grounds where vibrant crops flourish, livestock thrives, and unique agricultural ventures come to life. At KNOX, we go beyond selling land we curate sustainable ecosystems, ensuring that your journey toward agricultural success is seamless and prosperous.
Living in an UBER World - June '24 Sales MeetingTom Blefko
June 2024 Lancaster County Sales Meeting for Berkshire Hathaway HomeServices Homesale Realty covering the following topics: 1. VA Suspends Buyer Agent Payment Plan (article), 2. Frequently Used Terms in title, 3. Zillow Showcase Overview, 4. QuickBuy commission promotion, 5. Documenting Cooperative Compensation, 6. NAR's Code of Ethics - Mass Media Solicitations, 7. Is it really cheaper to rent? 8. Do's and Don't's when Terminating the Agreement of Sale, 9. Living in an UBER World
The SVN® organization shares a portion of their new weekly listings via their SVN Live® Weekly Property Broadcast. Visit https://svn.com/svn-live/ if you would like to attend our weekly call, which we open up to the brokerage community.
Anilesh Ahuja Pioneering a Paradigm Shift in Real Estate Success.pptxneilahuja668
Anilesh Ahuja journey is a testament to the power of vision, resilience, and unwavering determination. As a visionary leader, he continues to inspire and empower others to dream big and challenge the status quo. His legacy extends far beyond the realm of real estate, leaving an indelible mark on the industry and the world at large.
Kumar Codename Fireworks at Hadapsar Link Road, Pune - PDF.pdfmonikasharma630
Codename Fireworks developed by Kumar Properties is a new residential development that offers 2/3 BHK premium residences with easy access to proposed ring road, airport, metro station.
For More Details:
Visit Here: kumar.developerprojects.com
AVRUPA KONUTLARI ESENTEPE - ENGLISH - Listing TurkeyListing Turkey
Looking for a new home in Istanbul? Look no further than Avrupa Konutlari Esentepe! Our beautifully designed homes provide the perfect blend of luxury and comfort, making them the perfect choice for anyone looking for a high-quality home in the city.
With a wide range of apartment types available, from 1+1 to 4+1, we have something to suit every need and budget. Each apartment is designed with attention to detail and features spacious and bright living areas, making them the perfect place to relax and unwind after a long day.
One of the things that sets Avrupa Konutlari Esentepe apart from other developments is our focus on creating a community that is both comfortable and convenient. Our homes are surrounded by lush green spaces, perfect for enjoying a peaceful stroll or having a picnic with friends and family. Additionally, our complex includes a variety of social and recreational amenities, such as swimming pools, sports fields, and playgrounds, making it easy for residents to stay active and socialize with their neighbors.
https://listingturkey.com/property/avrupa-konutlari-esentepe/
2. Benefit
• The Value of an Integrated Contact Centre
– Complete peace of mind – toll-free number, mobile phone calls, web, email and
SMS fully covered
– Polite, trained response cell team increases customer satisfaction
– Every customer query is answered in 24 hours
– As projects increase, call load is handled professionally and efficiently
– You can monitor the entire activity sitting at your desk with our online panel
– Net benefit: 35% - 50% increase in sales conversion due to proper response
– Successful sales conversions: Upto and additional 400 units per month
Teleshoppe Enterprise Client
3. Today’s scenario
Your customer queries go to multiple places
BSNL toll free
SMS
Office reception number
Short code
phones
(BSNL/MTNL numbers only)
Brokers calls
Email queries
Projects & other
promotions
Enquiry from
Corporate Website Queries from
specific project websites
Teleshoppe Enterprise Client
4. Our solution
Office reception Nationwide toll SMS
phones free number Short code
Email queries Brokers calls
Projects & other
Enquiry from promotions Queries from
Corporate Website specific project websites
(99Acres.com, iProperty.com)
Enterprise Client- Sales and Marketing Team
Teleshoppe Enterprise Client
5. Teleshoppe’s proprietary Client Management
System (CMS) – how it works
Customer Contact Date & Time City
Name Number
(1) Anand Singh 9810333076 25th October 5:00 p.m. Delhi
(2) Ruchi Jalan 9821682743 21st October 1:00 p.m. MUMBAI
(3)
(4)
Hi ! You had called us last
Welcome to week about payment
Enterprise options….would you like to
Client…would you speak to a specialist ?
like to register your
site visit ?
Teleshoppe Enterprise Client
6. Client Management System
Unified Customer Interactions
• Toll-Free number + Call Management System
– Handle enquiries
– Lock-in customer/site visits
– Confirm deliveries and provide customer support
• SMS +email +web queries
– Receive customer queries 24/7
– Customer gets automated replies
– You get customer’s details
• Lock-In Interaction Gateway
– Enter ALL customer details
– CONFIRM the appointment (leave Nothing pending!)
– Collection calls - Accept cheque/drafts/PO’s and all other payments
• Interaction management software
– Updates and reminds customers previous interactions
– Manages billing reminders for both broker and customer
– Sends status to customer and to you
• Mobile and eDM push platform
– New product updates automatically scheduled – e.g., GC Grand every Sunday
• Outbound promotions - nationwide database
– 32 lakh validated customers – buying behaviour, age, gender, mobile, email, city…….
Teleshoppe Enterprise Client
8. Our volume plan
150 in-calls
per day 20 SMS per
day
Direct mobile Nationwide toll SMS
numbers 50 emails free number Short code
200 in-calls per day
per day Email queries Brokers calls 50 broker
calls per day
Projects & other
Enquiry from promotions
Queries from
Corporate Website 2 ongoing
specific project websites
promotions
25 emails per 15 emails per
day site per day
Combined load = 700
responses per day
CMS is designed to handle 100,000 queries per month
Teleshoppe Enterprise Client
9. Lead Generation
Database
selection and
Select target numbers from our 32 lakh proprietary customer
targeting
database (all India)
Broadcast eDM with Broadcast SMS with Response
“CLICK HERE” links “REPLY YES” link capture via eDM
(electronic Data
Mailer)
Call confirmed customers from our in-house Response Cell and
confirm date/location for test drive Mobile
Platform
promotions
Give the marketing team the Inform nearest dealer of the Telecalling
Campaign Control Panel customer’s name & contact
and Response
(CcP) with online MIS to confirm test drive
Management
Teleshoppe Enterprise Client
10. Our mission
Our mission is to make your brand impossible to forget !!!
S V Mobile Teleshoppe Private Limited
SMS MT to 53456 | 011.2669.2263 / 64 | www.essemess.com
RT401, Rajendra Tower, Geetanjali Enclave, New Delhi 110017
+91 98103.03105 | saikat@teleshoppe.com
Teleshoppe Enterprise Client
11. Our Credentials
India’s best brands have trusted us:
• Baksons • Hero MindMine
Homoeopathy • Ricoh
• Western Union • Payworld
Money Transfer • LifeCell India
• DHL • Jaypee Group
• P T Education • Bethel Church
• AHA – Air Hostess • Delhi Public
Academy School
• Xerox India • Central Cargo
• Pentair Water Packers and
• Telebrands (as Movers
seen on TV) • Anupam Sinks
• HelpAge India • M-Tech Developers
• VLCC Healthcare • IndiaRace.com
• Women’s Era • Career Launcher
• Competition • PeopleHealth.in
Success Review • Amrapali
• Agrawal Packers Developers
and Movers • Mangal Keshav
• FairDeal Packers • AirTel - BizConnect
and Movers
• Vodafone -
• Goel Packers and CampusConnect
Movers
Teleshoppe Enterprise Client
12. Examples
Web
Toll-Free
SMS
E-Mail
Teleshoppe Enterprise Client