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Professional Contact Centre
to increase Sales Response Rates



           Overview
Benefit

  •    The Value of an Integrated Contact Centre

         – Complete peace of mind – toll-free number, mobile phone calls, web, email and
           SMS fully covered

         – Polite, trained response cell team increases customer satisfaction

         – Every customer query is answered in 24 hours

         – As projects increase, call load is handled professionally and efficiently

         – You can monitor the entire activity sitting at your desk with our online panel

         – Net benefit: 35% - 50% increase in sales conversion due to proper response

         – Successful sales conversions: Upto and additional 400 units per month

Teleshoppe                                                                               Enterprise Client
Today’s scenario

  Your customer queries go to multiple places

                                                    BSNL toll free
                                                                                           SMS
      Office reception                                number
                                                                                         Short code
           phones
                                  (BSNL/MTNL numbers only)




                                                                                   Brokers calls
        Email queries

                                                                                    Projects & other
                                                                                      promotions

                Enquiry from
              Corporate Website                                    Queries from
                                                             specific project websites


Teleshoppe                                                                                   Enterprise Client
Our solution

  Office reception                        Nationwide toll                          SMS
       phones                              free number                           Short code
                          Email queries                      Brokers calls
                                          Projects & other
               Enquiry from                 promotions                   Queries from
             Corporate Website                                     specific project websites
                                                                 (99Acres.com, iProperty.com)




                  Enterprise Client- Sales and Marketing Team
Teleshoppe                                                                            Enterprise Client
Teleshoppe’s proprietary Client Management
                                                System (CMS) – how it works




                                     Customer          Contact      Date & Time              City
                                     Name              Number
                                     (1) Anand Singh   9810333076   25th October 5:00 p.m.   Delhi

                                     (2) Ruchi Jalan   9821682743   21st October 1:00 p.m.   MUMBAI

                                     (3)

                                     (4)




                                                               Hi ! You had called us last
                  Welcome to                                      week about payment
                   Enterprise                                 options….would you like to
              Client…would you                                  speak to a specialist ?
             like to register your
                   site visit ?


Teleshoppe                                                                                           Enterprise Client
Client Management System

  Unified Customer Interactions
  • Toll-Free number + Call Management System
         –   Handle enquiries
         –   Lock-in customer/site visits
         –   Confirm deliveries and provide customer support
  •    SMS +email +web queries
         –   Receive customer queries 24/7
         –   Customer gets automated replies
         –   You get customer’s details
  •    Lock-In Interaction Gateway
         –   Enter ALL customer details
         –   CONFIRM the appointment (leave Nothing pending!)
         –   Collection calls - Accept cheque/drafts/PO’s and all other payments
  •    Interaction management software
         –   Updates and reminds customers previous interactions
         –   Manages billing reminders for both broker and customer
         –   Sends status to customer and to you
  •    Mobile and eDM push platform
         –   New product updates automatically scheduled – e.g., GC Grand every Sunday
  •    Outbound promotions - nationwide database
         –   32 lakh validated customers – buying behaviour, age, gender, mobile, email, city…….

Teleshoppe                                                                                 Enterprise Client
Campaign Control Panel – what you see




Teleshoppe                                   Enterprise Client
Our volume plan
                                                150 in-calls
                                                  per day             20 SMS per
                                                                          day
   Direct mobile                             Nationwide toll                           SMS
      numbers                50 emails        free number                            Short code
200 in-calls                  per day
  per day                 Email queries                         Brokers calls    50 broker
                                                                                calls per day
                                            Projects & other
               Enquiry from                    promotions
                                                                            Queries from
             Corporate Website                   2 ongoing
                                                                      specific project websites
                                                promotions
    25 emails per                                                                   15 emails per
        day                                                                          site per day




                                          Combined load = 700
                                           responses per day




                CMS is designed to handle 100,000 queries per month
Teleshoppe                                                                                Enterprise Client
Lead Generation

                                                                                 Database
                                                                               selection and
        Select target numbers from our 32 lakh proprietary customer
                                                                                 targeting
                            database (all India)




        Broadcast eDM with                     Broadcast SMS with                 Response
        “CLICK HERE” links                      “REPLY YES” link              capture via eDM
                                                                              (electronic Data
                                                                                   Mailer)




       Call confirmed customers from our in-house Response Cell and
                     confirm date/location for test drive                         Mobile
                                                                                 Platform
                                                                                promotions




      Give the marketing team the              Inform nearest dealer of the    Telecalling
       Campaign Control Panel                  customer’s name & contact
                                                                              and Response
         (CcP) with online MIS                    to confirm test drive
                                                                              Management


Teleshoppe                                                                                                 Enterprise Client
Our mission


             Our mission is to make your brand impossible to forget !!!




                                           S V Mobile Teleshoppe Private Limited
                                SMS MT to 53456 | 011.2669.2263 / 64 | www.essemess.com
                                RT401, Rajendra Tower, Geetanjali Enclave, New Delhi 110017
                                          +91 98103.03105 | saikat@teleshoppe.com
Teleshoppe                                                                                         Enterprise Client
Our Credentials

India’s best brands have trusted us:
      •      Baksons             •   Hero MindMine
             Homoeopathy         •   Ricoh
      •      Western Union       •   Payworld
             Money Transfer      •   LifeCell India
      •      DHL                 •   Jaypee Group
      •      P T Education       •   Bethel Church
      •      AHA – Air Hostess   •   Delhi Public
             Academy                 School
      •      Xerox India         •   Central Cargo
      •      Pentair Water           Packers and
      •      Telebrands (as          Movers
             seen on TV)         •   Anupam Sinks
      •      HelpAge India       •   M-Tech Developers
      •      VLCC Healthcare     •   IndiaRace.com
      •      Women’s Era         •   Career Launcher
      •      Competition         •   PeopleHealth.in
             Success Review      •   Amrapali
      •      Agrawal Packers         Developers
             and Movers          •   Mangal Keshav
      •      FairDeal Packers    •   AirTel - BizConnect
             and Movers
                                 •   Vodafone -
      •      Goel Packers and        CampusConnect
             Movers

Teleshoppe                                                           Enterprise Client
Examples
                              Web




                       Toll-Free




                              SMS




                           E-Mail




Teleshoppe       Enterprise Client
Examples




             c




Teleshoppe           Enterprise Client
Examples




Teleshoppe       Enterprise Client
Examples




Teleshoppe       Enterprise Client

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Contact Centres - Improving Sales Conversions

  • 1. Professional Contact Centre to increase Sales Response Rates Overview
  • 2. Benefit • The Value of an Integrated Contact Centre – Complete peace of mind – toll-free number, mobile phone calls, web, email and SMS fully covered – Polite, trained response cell team increases customer satisfaction – Every customer query is answered in 24 hours – As projects increase, call load is handled professionally and efficiently – You can monitor the entire activity sitting at your desk with our online panel – Net benefit: 35% - 50% increase in sales conversion due to proper response – Successful sales conversions: Upto and additional 400 units per month Teleshoppe Enterprise Client
  • 3. Today’s scenario Your customer queries go to multiple places BSNL toll free SMS Office reception number Short code phones (BSNL/MTNL numbers only) Brokers calls Email queries Projects & other promotions Enquiry from Corporate Website Queries from specific project websites Teleshoppe Enterprise Client
  • 4. Our solution Office reception Nationwide toll SMS phones free number Short code Email queries Brokers calls Projects & other Enquiry from promotions Queries from Corporate Website specific project websites (99Acres.com, iProperty.com) Enterprise Client- Sales and Marketing Team Teleshoppe Enterprise Client
  • 5. Teleshoppe’s proprietary Client Management System (CMS) – how it works Customer Contact Date & Time City Name Number (1) Anand Singh 9810333076 25th October 5:00 p.m. Delhi (2) Ruchi Jalan 9821682743 21st October 1:00 p.m. MUMBAI (3) (4) Hi ! You had called us last Welcome to week about payment Enterprise options….would you like to Client…would you speak to a specialist ? like to register your site visit ? Teleshoppe Enterprise Client
  • 6. Client Management System Unified Customer Interactions • Toll-Free number + Call Management System – Handle enquiries – Lock-in customer/site visits – Confirm deliveries and provide customer support • SMS +email +web queries – Receive customer queries 24/7 – Customer gets automated replies – You get customer’s details • Lock-In Interaction Gateway – Enter ALL customer details – CONFIRM the appointment (leave Nothing pending!) – Collection calls - Accept cheque/drafts/PO’s and all other payments • Interaction management software – Updates and reminds customers previous interactions – Manages billing reminders for both broker and customer – Sends status to customer and to you • Mobile and eDM push platform – New product updates automatically scheduled – e.g., GC Grand every Sunday • Outbound promotions - nationwide database – 32 lakh validated customers – buying behaviour, age, gender, mobile, email, city……. Teleshoppe Enterprise Client
  • 7. Campaign Control Panel – what you see Teleshoppe Enterprise Client
  • 8. Our volume plan 150 in-calls per day 20 SMS per day Direct mobile Nationwide toll SMS numbers 50 emails free number Short code 200 in-calls per day per day Email queries Brokers calls 50 broker calls per day Projects & other Enquiry from promotions Queries from Corporate Website 2 ongoing specific project websites promotions 25 emails per 15 emails per day site per day Combined load = 700 responses per day CMS is designed to handle 100,000 queries per month Teleshoppe Enterprise Client
  • 9. Lead Generation Database selection and Select target numbers from our 32 lakh proprietary customer targeting database (all India) Broadcast eDM with Broadcast SMS with Response “CLICK HERE” links “REPLY YES” link capture via eDM (electronic Data Mailer) Call confirmed customers from our in-house Response Cell and confirm date/location for test drive Mobile Platform promotions Give the marketing team the Inform nearest dealer of the Telecalling Campaign Control Panel customer’s name & contact and Response (CcP) with online MIS to confirm test drive Management Teleshoppe Enterprise Client
  • 10. Our mission Our mission is to make your brand impossible to forget !!! S V Mobile Teleshoppe Private Limited SMS MT to 53456 | 011.2669.2263 / 64 | www.essemess.com RT401, Rajendra Tower, Geetanjali Enclave, New Delhi 110017 +91 98103.03105 | saikat@teleshoppe.com Teleshoppe Enterprise Client
  • 11. Our Credentials India’s best brands have trusted us: • Baksons • Hero MindMine Homoeopathy • Ricoh • Western Union • Payworld Money Transfer • LifeCell India • DHL • Jaypee Group • P T Education • Bethel Church • AHA – Air Hostess • Delhi Public Academy School • Xerox India • Central Cargo • Pentair Water Packers and • Telebrands (as Movers seen on TV) • Anupam Sinks • HelpAge India • M-Tech Developers • VLCC Healthcare • IndiaRace.com • Women’s Era • Career Launcher • Competition • PeopleHealth.in Success Review • Amrapali • Agrawal Packers Developers and Movers • Mangal Keshav • FairDeal Packers • AirTel - BizConnect and Movers • Vodafone - • Goel Packers and CampusConnect Movers Teleshoppe Enterprise Client
  • 12. Examples Web Toll-Free SMS E-Mail Teleshoppe Enterprise Client
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