The document summarizes Avaya IP Office, a communications system for small businesses. It discusses how IP Office can unify communications, adapt to business needs and budgets, and provide individual productivity solutions. It highlights how IP Office easily adapts phones and applications. The summary concludes that IP Office provides a solution for flexible, innovative and cost-effective communications.
TDS delivers dedicated bandwidth between secure servers and offices through a direct data line. It provides voice service with the highest priority. Dynamic bandwidth allocation allows businesses to efficiently use the same internet connection for both voice and data. With ManagedIP, users experience superior flexibility, reliability, and management functions along with low ownership costs.
An overview of the advantages that VoIP technology brings to call centers, including dramatic cost savings, flexibility and a significantly expanded labor pool.
Moving Beyond VoIP to Cloud-Based TelephonyFonality
Dynamic, fast-growing businesses like yours know a lot about staying ahead of the competition. You have to move fast, keep things simple, please your customers, and most of all use your resources wisely – including financial, human and technical resources. VoIP (Voice over IP) technology can help you do many of these things, bringing you a lot of benefits legacy phone systems can’t.
1) Bill receives an important call from a customer during a meeting and is able to take the call on his mobile thanks to preferential treatment status.
2) Karen sees a voicemail from a customer needing support and is able to view details without listening to all messages.
3) Bill escalates a customer support call to an R&D colleague and conferences him in so they can collaboratively resolve issues while sharing documents.
IP Office is a communications system from Avaya designed for small to medium sized businesses. It unifies communications across devices and locations. IP Office adapts to business needs and budgets while providing individual productivity tools. It aims to help businesses use communications to grow sales and lower costs, making Avaya a leader in business communications.
Small business technology is rapidly evolving with new innovations that can benefit businesses. The document discusses several emerging technologies including VoIP phone systems, professional email services, electronic document management, internet video management, hardware and software as a service, virtual hosted servers and desktops, anywhere access, and search engine marketing. Many of these provide measurable benefits such as reduced costs, increased collaboration and productivity, while being conceptually simple to use. However, some technologies still have limitations and intrusiveness that may improve in the future.
Emmelibri, a leading Italian book distributor, implemented a Cisco collaboration solution to improve communication between employees and partners. The solution included Cisco Jabber, Unified Communications Manager, and TelePresence technologies. This allowed employees to stay connected from any location via mobile devices and enabled faster response times to customers through improved collaboration. The new system increased productivity and efficiency through more streamlined operations and significant cost savings on travel.
Unified communications provides significant benefits for businesses by integrating voice, video, and data communications into a single, flexible solution. It allows businesses to improve operations, increase flexibility as their needs change, and realize cost savings through efficiency gains and lower operating expenses. Adopting a UC solution such as Digium's provides long-term savings and future-proofs a business's network as technologies continue to evolve towards IP-based systems.
TDS delivers dedicated bandwidth between secure servers and offices through a direct data line. It provides voice service with the highest priority. Dynamic bandwidth allocation allows businesses to efficiently use the same internet connection for both voice and data. With ManagedIP, users experience superior flexibility, reliability, and management functions along with low ownership costs.
An overview of the advantages that VoIP technology brings to call centers, including dramatic cost savings, flexibility and a significantly expanded labor pool.
Moving Beyond VoIP to Cloud-Based TelephonyFonality
Dynamic, fast-growing businesses like yours know a lot about staying ahead of the competition. You have to move fast, keep things simple, please your customers, and most of all use your resources wisely – including financial, human and technical resources. VoIP (Voice over IP) technology can help you do many of these things, bringing you a lot of benefits legacy phone systems can’t.
1) Bill receives an important call from a customer during a meeting and is able to take the call on his mobile thanks to preferential treatment status.
2) Karen sees a voicemail from a customer needing support and is able to view details without listening to all messages.
3) Bill escalates a customer support call to an R&D colleague and conferences him in so they can collaboratively resolve issues while sharing documents.
IP Office is a communications system from Avaya designed for small to medium sized businesses. It unifies communications across devices and locations. IP Office adapts to business needs and budgets while providing individual productivity tools. It aims to help businesses use communications to grow sales and lower costs, making Avaya a leader in business communications.
Small business technology is rapidly evolving with new innovations that can benefit businesses. The document discusses several emerging technologies including VoIP phone systems, professional email services, electronic document management, internet video management, hardware and software as a service, virtual hosted servers and desktops, anywhere access, and search engine marketing. Many of these provide measurable benefits such as reduced costs, increased collaboration and productivity, while being conceptually simple to use. However, some technologies still have limitations and intrusiveness that may improve in the future.
Emmelibri, a leading Italian book distributor, implemented a Cisco collaboration solution to improve communication between employees and partners. The solution included Cisco Jabber, Unified Communications Manager, and TelePresence technologies. This allowed employees to stay connected from any location via mobile devices and enabled faster response times to customers through improved collaboration. The new system increased productivity and efficiency through more streamlined operations and significant cost savings on travel.
Unified communications provides significant benefits for businesses by integrating voice, video, and data communications into a single, flexible solution. It allows businesses to improve operations, increase flexibility as their needs change, and realize cost savings through efficiency gains and lower operating expenses. Adopting a UC solution such as Digium's provides long-term savings and future-proofs a business's network as technologies continue to evolve towards IP-based systems.
Unified communications provides significant benefits for businesses by integrating voice, video, and data communications into a single, flexible solution. It allows businesses to improve operations, increase flexibility as their needs change, and realize cost savings through efficiency gains and lower operating expenses. Adopting a UC solution such as Digium's provides long-term savings and future-proofs a business's network as technologies continue to evolve towards IP-based systems.
Built for Hospitality Comcast Business call 786 558 4440Miguel Spencer
Comcast Business provides data, video, and voice solutions customized for the hospitality industry to help hotels improve guest satisfaction and operational efficiency. Their solutions include scalable Ethernet and Internet services up to 10Gbps, an HD TV package, and advanced voice features to support mobile employees. As a single source provider with 24/7 support, Comcast Business aims to address all hotel needs through reliable and secure connectivity even across multiple properties.
Comcast Business provides internet, voice, TV, and Ethernet services for businesses. They offer high-speed internet with download speeds up to 150Mbps and business tools. Ethernet services connect locations securely and reliably at speeds up to 10Gbps. Voice services include phone lines with unlimited local and domestic calling and trunks to connect to existing phone systems. TV packages are tailored for businesses and priced monthly rather than by seating. Comcast has a private, high-capacity network spanning the U.S. with over 141,000 miles of fiber to deliver reliable services to businesses of all sizes.
Callvine is launching an instant group calling and texting service for iPhone in July 2010. It will allow free 10 minute calls and offer pay-as-you-go and subscription options. The service aims to become the standard for mobile conferencing as the smartphone market grows. Callvine has an experienced team from companies like eFax and is backed by venture capital funding.
Avaya Best Practices In Communications Mobilityhypknight
The document discusses solutions from Avaya to enable mobile workers through unified communications. It describes how Avaya solutions provide mobile workers with single number access, contact lists and directories, voicemail management, conferencing capabilities, and lower communication costs. Key solutions mentioned are Avaya Extension to Cellular, Avaya one-X Mobile, Avaya one-X Portal, and Modular Messaging.
Six Scenarios Requiring Communications UpgradesFonality
This document discusses six common scenarios that prompt companies to upgrade their communications systems: 1) moving to a new location, 2) expanding rapidly, 3) standardizing systems across multiple sites, 4) addressing failures in aging legacy systems, 5) converting to VoIP, and 6) adding web-based applications. It provides considerations for each scenario and emphasizes that Fonality offers hybrid VoIP solutions, easy installation, and feature-rich user interfaces to help companies effectively upgrade their systems.
The document provides an overview and summary of the Business ConneCT unified communications solution from NEC. It discusses key trends driving demand for unified communications like increased customer expectations and mobile workforces. The solution unifies communications across various mediums and devices. It allows users to switch between employee, contact center agent, and operator roles with customized interfaces for each. Features include presence management, instant messaging, call handling and reporting functionality. The benefits highlighted are improved customer service, staff efficiency and productivity, and reduced costs.
Unified Communications solutions from SpliceCom consolidate voice services and business applications across an IP infrastructure to increase productivity. The solutions integrate applications like business telephony, messaging, conferencing, and presence indicators. Maximiser is SpliceCom's scalable unified communications system, supporting 4 to 100,000 users. It allows mobility through features like extension anywhere and supports platforms including Windows, MacOS, and integration with Microsoft OCS.
This white paper discusses the benefits of business-grade PBX capabilities, and offers an overview of the benefits and cost savings associated with hosted PBX solutions. Finally, this document presents a brief overview of Intermedia, the sponsor of this white paper, and their relevant solutions.
Unleashing Your Mobile Workforce with Cloud-based Communications ApplicationsFonality
Is your mobile workforce positioned to collaborate, share information and communicate with customers at any time or place? Companies who are not yet to this level of business are generally prohibited by the cost or complexity of the solution. Let Fonality show you how we take a different approach to help you overcome both obstacles, and be up and running in no time.
Smartlync enables your company to get ready for a new way of work. More efficient, more productive and faster! Smartlync implements Skype for Business in your company, installs the needed hardware and guides your team trough the changing way of work in your company.
The document summarizes AT&T's telepresence solution, which allows for virtual face-to-face meetings using high-definition video and spatial audio. Key benefits include improving collaborations, accelerating decision making, and reducing costs associated with travel. AT&T provides customizable equipment options and a global network to enable reliable telepresence services.
Fonality is North America’s fastest growing business communications company and a leading
provider of cloud-based Voice over IP (VoIP) and Unified Communications solutions for small
and mid-sized businesses. With a unique software-model approach, Fonality provides all the
features of legacy solutions at a fraction of the cost or complexity. Founded in 2004, Fonality
has delivered more than two billion phone calls across the cloud while enabling more than
one million users of open-standards-based communications software. Investors include Intel
Capital, Draper Fisher Jurvetson, and Azure Capital Partners.
WiConnect is an IT outsourcing and technology support company. They offer a variety of services including customer service, hardware support and repairs, data backup, cloud computing solutions, VoIP phone systems, and customized maintenance plans. Their goal is to keep customers' technology and businesses running smoothly through reliable and flexible support options.
Succeeding in a World Gone Mobile (Part II) - MobilitySimpleSignal
Michael Sterl from SimpleSignal discussed how voice, mobility, and collaboration technologies are transforming business communications. Voice services are becoming just another application on mobile devices. Managed services are growing as businesses move to "an office in the cloud" allowing workers to be located anywhere. Collaboration technologies like video and messaging will be ubiquitous. SimpleSignal offers unified communications applications that extend PBX features to mobile devices, enable messaging from business phone numbers, and provide an integrated user experience across devices.
Video. The new dialtone for business communicationsschinarro
The document is a presentation on videoconferencing adoption in Europe. It discusses trends showing increasing adoption of videoconferencing, the competitive landscape dominated by Cisco, Polycom and others, and forecasts growing revenues and deployments of videoconferencing and telepresence equipment in Europe through 2014. It also covers challenges, guidance for success, and available IDC research on the topic.
Kewill trade electronic trading for maximum profitAndyMurden
Historically, organisations have overcome these issues through a highly inefficient paper based trail of orders and the manual processing of invoices and other essential business documentation. This processing is often completed by a pool of full time employees, which is both time consuming and error prone when compared to the automated, electronic equivalent. It goes without saying, these problems cost your business money.
The document discusses Avaya IP Office, a unified communications solution for small businesses. It provides an overview of IP Office and how it serves customers and staff through simple, powerful communications tools. Key features highlighted include enabling all employees to easily connect with customers, empowering specialized workgroups to effectively serve clients, and ensuring businesses have what they need to control costs. Use cases and pricing information are provided for various IP Office editions and additional productivity solutions.
TDS offers a managed IP service that combines voice and data services over a single network connection maintained by TDS. It provides businesses with flexibility, reliability, and productivity features to improve communication and business operations. Contact Jeff Holesinger at 847-968-5814 or [email_address] for more information on managed IP services from TDS.
Internet Customer Solutions is offering hosted VoIP phone service through RingCentral. This provides a cheaper alternative to an on-premise PBX for small businesses with 2-5 employees. With hosted VoIP, the PBX equipment is maintained by RingCentral so customers only need to pay monthly for phone service and a one-time fee for IP phones. This can save small businesses 50% on their phone bills compared to traditional phone service. Internet Customer Solutions can help set up the service and train customers on using the RingCentral software.
Kandy business solutions brochure north americahptoga
This document discusses the benefits of Kandy Business cloud-based phone and collaboration services compared to traditional on-premises phone systems. Kandy Business removes upfront costs and ongoing maintenance expenses while providing flexibility and scalability. It allows organizations to pay only for what they use through a pay-as-you-go model and integrate existing phone systems while adding new features. Kandy Business provides carrier-class phone services, unified communications, mobility apps, and support for many phone brands to connect users anywhere.
Unified communications provides significant benefits for businesses by integrating voice, video, and data communications into a single, flexible solution. It allows businesses to improve operations, increase flexibility as their needs change, and realize cost savings through efficiency gains and lower operating expenses. Adopting a UC solution such as Digium's provides long-term savings and future-proofs a business's network as technologies continue to evolve towards IP-based systems.
Built for Hospitality Comcast Business call 786 558 4440Miguel Spencer
Comcast Business provides data, video, and voice solutions customized for the hospitality industry to help hotels improve guest satisfaction and operational efficiency. Their solutions include scalable Ethernet and Internet services up to 10Gbps, an HD TV package, and advanced voice features to support mobile employees. As a single source provider with 24/7 support, Comcast Business aims to address all hotel needs through reliable and secure connectivity even across multiple properties.
Comcast Business provides internet, voice, TV, and Ethernet services for businesses. They offer high-speed internet with download speeds up to 150Mbps and business tools. Ethernet services connect locations securely and reliably at speeds up to 10Gbps. Voice services include phone lines with unlimited local and domestic calling and trunks to connect to existing phone systems. TV packages are tailored for businesses and priced monthly rather than by seating. Comcast has a private, high-capacity network spanning the U.S. with over 141,000 miles of fiber to deliver reliable services to businesses of all sizes.
Callvine is launching an instant group calling and texting service for iPhone in July 2010. It will allow free 10 minute calls and offer pay-as-you-go and subscription options. The service aims to become the standard for mobile conferencing as the smartphone market grows. Callvine has an experienced team from companies like eFax and is backed by venture capital funding.
Avaya Best Practices In Communications Mobilityhypknight
The document discusses solutions from Avaya to enable mobile workers through unified communications. It describes how Avaya solutions provide mobile workers with single number access, contact lists and directories, voicemail management, conferencing capabilities, and lower communication costs. Key solutions mentioned are Avaya Extension to Cellular, Avaya one-X Mobile, Avaya one-X Portal, and Modular Messaging.
Six Scenarios Requiring Communications UpgradesFonality
This document discusses six common scenarios that prompt companies to upgrade their communications systems: 1) moving to a new location, 2) expanding rapidly, 3) standardizing systems across multiple sites, 4) addressing failures in aging legacy systems, 5) converting to VoIP, and 6) adding web-based applications. It provides considerations for each scenario and emphasizes that Fonality offers hybrid VoIP solutions, easy installation, and feature-rich user interfaces to help companies effectively upgrade their systems.
The document provides an overview and summary of the Business ConneCT unified communications solution from NEC. It discusses key trends driving demand for unified communications like increased customer expectations and mobile workforces. The solution unifies communications across various mediums and devices. It allows users to switch between employee, contact center agent, and operator roles with customized interfaces for each. Features include presence management, instant messaging, call handling and reporting functionality. The benefits highlighted are improved customer service, staff efficiency and productivity, and reduced costs.
Unified Communications solutions from SpliceCom consolidate voice services and business applications across an IP infrastructure to increase productivity. The solutions integrate applications like business telephony, messaging, conferencing, and presence indicators. Maximiser is SpliceCom's scalable unified communications system, supporting 4 to 100,000 users. It allows mobility through features like extension anywhere and supports platforms including Windows, MacOS, and integration with Microsoft OCS.
This white paper discusses the benefits of business-grade PBX capabilities, and offers an overview of the benefits and cost savings associated with hosted PBX solutions. Finally, this document presents a brief overview of Intermedia, the sponsor of this white paper, and their relevant solutions.
Unleashing Your Mobile Workforce with Cloud-based Communications ApplicationsFonality
Is your mobile workforce positioned to collaborate, share information and communicate with customers at any time or place? Companies who are not yet to this level of business are generally prohibited by the cost or complexity of the solution. Let Fonality show you how we take a different approach to help you overcome both obstacles, and be up and running in no time.
Smartlync enables your company to get ready for a new way of work. More efficient, more productive and faster! Smartlync implements Skype for Business in your company, installs the needed hardware and guides your team trough the changing way of work in your company.
The document summarizes AT&T's telepresence solution, which allows for virtual face-to-face meetings using high-definition video and spatial audio. Key benefits include improving collaborations, accelerating decision making, and reducing costs associated with travel. AT&T provides customizable equipment options and a global network to enable reliable telepresence services.
Fonality is North America’s fastest growing business communications company and a leading
provider of cloud-based Voice over IP (VoIP) and Unified Communications solutions for small
and mid-sized businesses. With a unique software-model approach, Fonality provides all the
features of legacy solutions at a fraction of the cost or complexity. Founded in 2004, Fonality
has delivered more than two billion phone calls across the cloud while enabling more than
one million users of open-standards-based communications software. Investors include Intel
Capital, Draper Fisher Jurvetson, and Azure Capital Partners.
WiConnect is an IT outsourcing and technology support company. They offer a variety of services including customer service, hardware support and repairs, data backup, cloud computing solutions, VoIP phone systems, and customized maintenance plans. Their goal is to keep customers' technology and businesses running smoothly through reliable and flexible support options.
Succeeding in a World Gone Mobile (Part II) - MobilitySimpleSignal
Michael Sterl from SimpleSignal discussed how voice, mobility, and collaboration technologies are transforming business communications. Voice services are becoming just another application on mobile devices. Managed services are growing as businesses move to "an office in the cloud" allowing workers to be located anywhere. Collaboration technologies like video and messaging will be ubiquitous. SimpleSignal offers unified communications applications that extend PBX features to mobile devices, enable messaging from business phone numbers, and provide an integrated user experience across devices.
Video. The new dialtone for business communicationsschinarro
The document is a presentation on videoconferencing adoption in Europe. It discusses trends showing increasing adoption of videoconferencing, the competitive landscape dominated by Cisco, Polycom and others, and forecasts growing revenues and deployments of videoconferencing and telepresence equipment in Europe through 2014. It also covers challenges, guidance for success, and available IDC research on the topic.
Kewill trade electronic trading for maximum profitAndyMurden
Historically, organisations have overcome these issues through a highly inefficient paper based trail of orders and the manual processing of invoices and other essential business documentation. This processing is often completed by a pool of full time employees, which is both time consuming and error prone when compared to the automated, electronic equivalent. It goes without saying, these problems cost your business money.
The document discusses Avaya IP Office, a unified communications solution for small businesses. It provides an overview of IP Office and how it serves customers and staff through simple, powerful communications tools. Key features highlighted include enabling all employees to easily connect with customers, empowering specialized workgroups to effectively serve clients, and ensuring businesses have what they need to control costs. Use cases and pricing information are provided for various IP Office editions and additional productivity solutions.
TDS offers a managed IP service that combines voice and data services over a single network connection maintained by TDS. It provides businesses with flexibility, reliability, and productivity features to improve communication and business operations. Contact Jeff Holesinger at 847-968-5814 or [email_address] for more information on managed IP services from TDS.
Internet Customer Solutions is offering hosted VoIP phone service through RingCentral. This provides a cheaper alternative to an on-premise PBX for small businesses with 2-5 employees. With hosted VoIP, the PBX equipment is maintained by RingCentral so customers only need to pay monthly for phone service and a one-time fee for IP phones. This can save small businesses 50% on their phone bills compared to traditional phone service. Internet Customer Solutions can help set up the service and train customers on using the RingCentral software.
Kandy business solutions brochure north americahptoga
This document discusses the benefits of Kandy Business cloud-based phone and collaboration services compared to traditional on-premises phone systems. Kandy Business removes upfront costs and ongoing maintenance expenses while providing flexibility and scalability. It allows organizations to pay only for what they use through a pay-as-you-go model and integrate existing phone systems while adding new features. Kandy Business provides carrier-class phone services, unified communications, mobility apps, and support for many phone brands to connect users anywhere.
Modern cloud communications provide businesses with scalable and affordable phone systems that support remote work and BYOD trends. Some key benefits of cloud communications include:
1) Improved communications that enable remote work and BYOD while maintaining excellent customer service through features like virtual auto attendants.
2) Scalable services that grow with the business and allow adding or reducing features on demand without long-term commitments or hardware costs.
3) Lower overall costs of up to 40% compared to traditional phone systems which require expensive hardware and line costs.
The document discusses how unifying communications through mobile solutions can increase productivity and efficiency for businesses. It explains how mobility allows employees to stay connected anywhere, anytime, and improves responsiveness. The document also outlines key features of a mobile unified communications solution like managing multiple devices and numbers, accessing voicemail and directories remotely, and maintaining presence status.
Ss fonality hud mobile solution_sheet aug-11Fonality
The document discusses how unifying communications through mobile solutions can increase productivity and efficiency for businesses. It explains how mobility allows employees to stay connected anywhere through features like single number access, visual voicemail, and real-time presence across multiple devices. The mobile solution discussed provides the same telephony features as the desktop client, making employees unified mobile workers regardless of location.
UK business telecoms and ICT technology solutions integrator, incovo explore the basics of a hosted business telephony solution. If you are considering a hosted telecom system then check out this introductory guide to hosted telephony.
The document describes a cloud-based PBX phone system called The Cloud PBX provided by DataTalk. It offers businesses significant monthly savings over traditional on-premise phone systems through cost savings of 20-55% per month. It provides enterprise-level phone features through an IP-PBX system hosted in the cloud that businesses can access over their existing internet connection and phones. The system offers benefits like no hardware costs, ability to use existing phones and data network, remote phone extensions, lower monthly bills, and unified communications across multiple offices.
Microtel Systems and Services is an authorized partner of Mitel Communications Solutions that offers voice, data, video, and security solutions for the hospitality industry. The document provides an overview of Mitel's solutions for hotels, including IP phones, applications to enhance the guest experience and optimize operations, and a migration path to an IP infrastructure. Mitel solutions can help hotels reduce costs, increase staff efficiency, and enhance revenue opportunities.
The document discusses the benefits of moving business communications to the cloud. It notes that cloud-based solutions provide more flexibility and scalability than traditional phone systems, while reducing costs. It also highlights features of unified communications solutions, such as supporting bring your own device policies, and provides an overview of Momentum's cloud-based voice, collaboration, and communications services.
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
We are IPPBX, a single platform VoIP phone system provider offering enterprise VoIP services and pbx system for small businesses. We are reshaping business communication by ensuring that web conferencing, cloud pbx, and instant file sharing for business features are offered at an affordable rate to streamline VoIP supply. Unlike other VoIP service providers, we believe in being fully transparent whether it comes to communication or pricing plans. Our business VoIP solution is like none other as we make sure that your employees and your customers are not left wanting when they communicate with you or amongst themselves.
Insider’s Guide to IP Phone Systems & Business VoIPIT Company Dubai
An IP Phone Systems, also renowned as a VoIP Phone System, is a modern communication solution that utilizes the Internet Protocol (IP) to transmit
https://www.itcompanydubai.com/blog/ip-phone-systems/
https://www.itcompanydubai.com/sip-ip-phones/
Officescape workforce and workplace optimization solutions quick viewRobby Smith
Officescape is a leading provider of Platform as a Service (PaaS) workforce management solutions that allow knowledge workers to work securely from anywhere at any time. Their suite of solutions includes virtual office space, emergency offices, telecommunications, thin client computing, and workforce management portals. Officescape aims to set the standard for mobile and flexible work by advocating innovative ideas that change how people work and help businesses start, manage, and grow more easily.
What are virtual numbers and how it benefits the business Tanu Sharma
Virtual phone numbers enable small businesses to manage the analysis of their presence economically and smoothly. Explore how a virtual phone system could benefit your small business in the above presentation.
The document discusses a session titled "Cloud Meets Contact Center: From Zero to Hero in 14 Days!". The session will cover the benefits of cloud contact centers, strategies for deploying one in 14 days or less, expected ROI, and uniting agents across locations into a virtual call center. The presenter has nearly 30 years of experience in project management and contact center operations. Attendees will learn about EPA's case study deploying a cloud contact center for its Safe Drinking Water Hotline.
Voip business phone houston www.actioncti.comryanpaulit
VoIP technologies provide cost-effective communication options for businesses of all sizes. Cloud-based phone systems offer benefits like flexibility and ease of use, as they are managed remotely by providers, requiring minimal time and effort from businesses. VoIP systems also offer features like call forwarding to other devices, routing calls according to timeframes, call monitoring capabilities for managers, and allowing users to direct calls, providing better connectivity and business communications. ActionCTI is a provider of phone systems in Houston that can help businesses of all sizes implement VoIP solutions to improve their operations.
1. avaya.com
IP Office:
Simple, Powerful
Communications
for Small Business
Successful companies are always
looking for new ways to do more
with less—keeping their business
flexible, innovative and competitive
without driving up operating costs
and capital expenses.
Avaya puts the solution at your
Avaya IP Office is the right choice for IP Office easily adapts to your goals
fingertips: the Avaya IP Office
any small business today—whether and budget and provides individual
communications system. you are 5, 25 or 250 employees… user productivity solutions to give
just getting started or already each of your employees just the
established…have a single office, a capabilities they need—whether it’s
home office or multiple stores/sites. your receptionist, sales or service
representatives, home telecommuter
Avaya IP Office unifies your or on-the-go knowledge worker.
communications, providing your
Learn More About Avaya IP Office:
employees with a solution that Helping small to large companies
lets them handle all their business around the world use communications
Watch a Demo
communications on the device of to grow sales and lower operating
their choice: their laptop, mobile expenses has made Avaya the global
Calculate Your ROI in 5 Minutes
phone, office phone or home phone— leader in business communications
using wired, wireless or broadband systems. If that’s what you want for
See Customer Stories
connections. your small business, it’s time to take a
close look at Avaya IP Office.
Go to avaya.com/small
1
2. avaya.com
RELY ON IP OFFICE TO
CONTROL COSTS
• Lower mobile phone/long-distance bills:
IP Office opens the door to a wide
range of options for better managing
your company’s mobile phone and
long-distance charges by routing
calls through the system and over
broadband links.
• Handle more calls with fewer people:
Serving Customers Effectively Instead of using staff time to answer
incoming calls, rely on the built-in
with Unified Communications intelligence in IP Office to route calls
quickly and accurately.
Your office phone, cell phone, e-mail, texting, instant messaging • Expand your talent pool without
increasing real estate: Is your business
and more are all essential to the way you work today.
growing, but you don’t want to add
But are you managing your communications These are all everyday occurrences that can full-time staff? With IP Office you
—or are your communications managing impact your image, your employees’ ability have the flexibility to have extra staff
you? Think about it—how often has the to perform at their best, your customer working from home—wherever that
following happened in your company? service, and ultimately your bottom line. may be. Each would have access
Avaya IP Office is ready to address every one to all the communications and call
• A customer or prospect calls with of them—and much more. handling capabilities your other
an urgent, time-sensitive request, employees have at the main office.
but is unable to reach the right person Unlike other solutions, Avaya IP Office uses
for an answer built-in intelligence to simplify your use of • Eliminate conference calling fees: IP
wired, wireless and Internet communications. Office makes every day conferencing
• An unexpected development—severe affordable and practical by providing
weather, a personal matter—leaves a key Instead of keeping your communications your business with built-in 128-party
employee stuck at home and completely separate, Avaya IP Office brings them conferencing (up to 64 parties per
unproductive together so you can easily turn a home conference).
or mobile phone into an office extension,
• Staff give out personal phone numbers collaborate with dozens of customers or • Centralize administration: For
(such as a mobile) that confuse staff members on a conference call and get businesses with more than one
customers and affect your control of detailed reports that show how well your location, IP Office enables remote
those relationships company is responding to customers. management and administration from
a central location. No need to have
• You suspect peak call volumes result in With rich functionality, IP Office naturally an administrator at every site.
lost calls, but have no idea how many or creates new ways of thinking about the role
how much it’s costing you communications can play in your business.
2
3. avaya.com
IP Office Is Easy to Use A SOLUTION YOU CAN
DEPEND ON
and Manage Everything about the IP Office
solution is designed to keep your
Whether you are adding a new employee or an entirely new communications at peak performance at
office, setting up a customer service help desk or outfitting all times:
an employee to work at home, IP Office keeps it simple. • Built-in resiliency: For businesses with
more than one location, IP Office can
Swiftly deploy customized features: IP Office Easily add or move phones: Adding new
deliver continuous operation. In the
lets you design your own set of features your phones or other devices is a matter of
event of a power outage, users with
users need most. You can take advantage plugging them in and powering on—IP
IP phones can automatically failover
of pre-existing templates to set up “typical” Office automatically reads the IP address of
to another location, retaining full
users and quickly deploy them to all the device. Once it is set-up, you can move
communications capabilities.
employees or specialized groups of users. a device from extension to extension, even
to another location (e.g., a home office),
• Advanced, remote diagnostics: IP
Seamlessly integrate business applications: without having to “re-administer.”
Office proactively identifies potential
With Avaya and Avaya partners, you can
problems before they cause an outage
integrate a wide range of applications Manage your system from anywhere: You
or business disruption.
to enhance and customize your IP don’t have to be on-site to manage your IP
Office system to the specific needs of Office system—you can do it securely, from
• Proactive alarming: Be alerted to
your business (e.g., an application that anywhere, and at any time. Administer all
system problems in the way that
automatically calls clients to remind them offices from one location—eliminating time
works best for you—IP Office can
of appointments). and travel costs. IP Office administration is
e-mail system alarms from any of
flexible, efficient and included with the IP
your locations.
Office 500 system.
CONNECT YOUR OFFICE LOCATIONS
IP Office is ideal for any company with
multiple locations. Connect up to 32
sites and have all the IP Office systems
communicate seamlessly. Eliminate site-
to-site calling costs. Share messaging,
receptionists, the office directory and
much more. Manage all systems from one
location. Quickly and cost-effectively set
up satellite operations in remote locations
that might not otherwise have justified the
investment in a fully-equipped office.
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Meet the Needs of All Your Employees
Essential Edition “I just need basic IP Office Essential Edition is the perfect
communications.” small business starter kit with all the
“must haves” (call routing, Caller ID, hold/
Help keep your costs down and get the conference/transfer, voice mail) plus a great
essential call handling capabilities growing selection of Avaya phones.
businesses need.
When you are ready, move up to the
Preferred Edition.
and day-out. Handle up to 40 simultaneous Automated service prompts: Enrich the
Preferred Edition
calls. Broadcast a single voice mail to the experience for incoming callers by providing
“I want to make my entire company, a specific department or information such as wait time, information
people more just a team. Have the system “find” you and on promotions or other communications that
responsive and let you know when new messages arrive. will add value to their overall experience.
professional.” Secure “Meet me” conferencing: With its Call recording: Built-in call recording is a
Communications capabilities to give your built-in conferencing capability, IP Office great way to keep tabs on your business
business a competitive edge… as well Preferred Edition makes it easy for all your operations, reduce legal risks to your
as the built-in capacity you need to keep users to host their own password-protected company and potentially meet industry-
growing: that’s the idea behind the IP Office conference calls. The user experience compliance criteria. Record incoming
Preferred Edition. With ten times more voice becomes seamless for your staff and or outgoing calls. Set it up in advance
messaging capacity than Essential Edition customers—whoever you invite to your audio (establish a set frequency) or record on
and the ability to handle dozens of calls conference. With its unique conference call demand with the push of a button.
simultaneously, Preferred Edition is the capacity, IP Office lets you host a multitude
of calls simultaneously. When you are ready, build on your
right choice for any business that wants
investment and just add the
to use communications to operate more
Intelligent call routing: You never know when Advanced Edition.
efficiently and effectively today and for
your most important customer will call. Now
the foreseeable future.
you don’t have to worry. IP Office Preferred
Edition gives you many programmable
With IP Office Preferred Edition,
options to handle calls any time of the day
you get everything that’s in the
or night. Program IP Office to recognize
Essential Edition, plus:
your best customers and even greet them
with a personal message. Forward calls
Scalable, sophisticated voice mail: The voice virtually anywhere with different options for
messaging capabilities in Preferred Edition each extension, times of day and different
deliver productivity and efficiencies day-in incoming numbers or area codes.
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Solutions for Your Goals, Your Budget
Real-time customer service management: Seamless retrieval of recorded calls: Easily
Advanced Edition Receive alerts immediately when service archive all recorded calls and seamlessly
“Give me the tools thresholds you’ve set have been exceeded. search and replay any conversation. Search
to serve customers Take swift action to optimize call routing via browser interface and access the exact
more effectively.” and ensure service levels. Get reports of all information you want. Use the replay
calls in progress and compare with historical controls to start, stop, pause, skip forward/
Winning new customers makes your reports. See how agents are doing and backward, or to export the recording to
company grow. Keeping customers loyal and adjust accordingly. Optimize your staff’s search by date, time, parties, length or
satisfied makes your company profitable. IP productivity so your customers enjoy a target extension number. Use your results to
Office Advanced Edition helps you do both— professional, differentiated experience. understand problem or opportunity areas in
it’s the ideal solution for companies that customer service.
take customer service seriously and want to
be the best.
Avaya has taken the expertise that has
made it the industry leader in large contact
centers and tailored it to the needs of
growing businesses like yours.
The IP Office Advanced Edition
requires the Preferred Edition as a
pre-requisite purchase. So, you get
everything in the Preferred Edition,
plus:
Automated 24/7 self service: For many, if not
most customer interactions, simple is best—
give your customers everything they need
through an automated, self-service option:
access information, get directions, check
status of orders, and more. Drive revenue
in off-hours and free up agents for more
critical, customer-facing tasks.
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POWER USER
For any employee with a laptop, the Power User solution takes mobility to
another level. With Power User, they can control office communications
using an IP phone, mobile phone or laptop; conduct personal video calls;
have calls ring simultaneously on all their devices; get automatically
notified of important voice mails and e-mails (viewing them in the same
inbox); set up conference calls on the fly—with up to 64 participants. It’s
the ultimate in communications accessibility, designed to help your people
be as productive as possible—anytime, anywhere.
MOBILE WORKER
The Mobile Worker solution makes
any mobile phone an extension of the
office phone system—complete with
call handling features, speed dials and
more. No more giving out personal Now Drive
reach numbers. You get peace of mind
knowing that when customers call, they Effectiveness
are dialing your business number. And
your employees get the tools they need Exactly Where
to stay in touch.
You Need It
TELEWORKER
The Teleworker solution makes any home office a
OFFICE WORKER remote extension of your main office. Users truly feel
like a remote extension of the main office with the
The Office Worker solution gives
same phone and functionality they’d have in the office,
anyone using a PC a complete set
and they turn their commute into productive time.
of tools to help them work smarter
Because it all goes through the IP Office system, you
and communicate more easily. With
can hire talent from anywhere and save money.
Office Worker, they can control all
communications from the screen of their
PC, get easy access to visual voicemail
and use IM and presence capabilities to
quickly reach co-workers.
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RECEPTIONIST
Be sure the first impression you make on callers is one of
prompt, personal and professional service by equipping front
desk personnel with the Receptionist solution. Streamline call
handling with easy point-and-click call controls. See who’s
calling and why. Integrate with commonly used database
software. Monitor all office extensions. Have one receptionist
provide coverage for multiple offices.
IP Office User
Productivity
Solutions—
Power to
Your People
CUSTOMER SERVICE
AGENT
Any employee who regularly fields
calls relating to sales, service, billing,
product information, etc., should be
equipped with the Customer Service
Agent solution. It’s a browser-based
client that lets agents respond quickly
to current conditions. Agents receive
CUSTOMER SERVICE SUPERVISOR information on the number of calls
on hold, in progress, lost, as well as
If you are serious about having the best sales and service, you
the number of agents logged in and
will want to constantly monitor and measure how you are doing.
logged out. If no calls are waiting to be
Big companies have long done it. With the Customer Service
answered, the customer service agent
Supervisor solution, growing companies can do it, too. Customer
can spend more time with the current
Service Supervisor gives you the reports you need to manage your
caller, helping to increase revenue and
sales activities, judge the value of marketing campaigns and see
customer satisfaction.
how well agents are handling sales and service calls.
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