This document summarizes Dr. Goh Moh Heng's keynote presentation on building organizational competency in business continuity management. It discusses the BCM Institute's focus on education, certification, and thought leadership. It then outlines a proposed competency-based training roadmap for organizations to develop BCM skills at the senior management, coordinator, and business unit levels over three years using courses aligned with ISO22301 standards.
2. 2
BCM Institute Profile
• We are a global convergence of thought leadership in Business Continuity, Disaster Recovery and Crisis
Education
Certification &
Professional
Development
Thought
Leadership
Conducting and
administering
courses and exams.
Providing a career path and a
common body of knowledge
for business continuity and
disaster recovery
professionals
Organizing conferences and
seminar events. Publishing
technical and research papers
Management
• Global Professional Development and Qualification developed by Technical Experts and Thought Leaders
• Largest Continuity Training and Certification Organization in Asia Pacific
• Governed by Education, Examination and Certification Committees
• Delivered by Industry Practitioners, Professionals and Peers
• Learned by Professionals, Practitioners, Consultants, Auditors, Officials from all industry sectors of over
850 Organisations and Multi National Corporations (MNC) across 40 countries
3. 3
Dr Goh Moh Heng
• President
– Business Continuity Management (BCM)
Institute
– www.bcm-institute.org
• Managing Director
– GMH Continuity Architects
– Asia Pacific BCM Consulting Firm
– www.GMHasia.com
• Professional BCM Appointments
– Technical Advisor for TR19:2005 &
SS540:2008 BCM Standard (Management
Council and Technical Committee)
www.ss540.org
– Project Director, Technical Working Group
for SS507:2004
• ISO/IEC 24762 Guidelines for BC-DR Services
http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng
4. 4
Dr Goh Moh Heng
Prior Appointments
• Government of Singapore Investment Corporation
(GIC)
• Standard Chartered Bank
– Global Head for BCM
• PricewaterhouseCoopers
• Senior Technical Advisor, China Business Continuity
Management Forum
• Expert panel of the Asia-Pacific Economic Cooperation
(APEC) Network on Improving SME Disaster Resilience
• Awarded the "Business Continuity Lifetime
Achievement Award" in London, United Kingdom by
the Continuity, Insurance and Risk (CIR) Magazine
• Published Books:
– 7-book BCM Series
– 7-book BCM Specialist Series
http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng
6. Update
Middle East Respiratory Syndrome
Coronavirus (MERS-CoV) and Ebola
Virus
Do not be alarmed.
Start thinking about it?
7. Develop Your Business
Continuity Management
Training Roadmap
Competency-based and
Certification Programme
8. 8
Professional Requirement
Building Competency
• What an individual is able to do?
• What an individual should know?
• When and where an individual would
perform his job role?
• How well an individual would
perform in his job role?
Competency
Standard
Performance
Standard
Learning
Outcome
9. 9
Principle of Design
Considerations
• Aligned to ISO22301
– PDCA and BCM planning methodology
• Focusing on training and workshops
– Tailored to Malaysian requirement e.g.
Bursa and BNM
– HRDF claimable
• Frequent and regular schedule
– Public courses throughout the year
– In-house courses (Exceed 10 participants)
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Principle of Design
Considerations
• Understand Accountability
– Manage
– Do
– Know
• Managed Turnover
– Just-in-time training
– “Operationally” ready
11. Learning Outcome
Senior Management
• Able to have a strategic understanding in
managing BCM
• Able to operate and manage a
crisis/disaster under a simulated
environment
• Able to manage a crisis with an in-depth
understanding
• Year
• Year
• Year
12. Competency and Training Roadmap
Year One Year Two Year Three
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BCM 100: BCM
Briefing to Senior
Management
Duration: 0.5 Day
BCM 2050: Crisis
Simulation for
Senior
Management
Duration: 0.5 Day
Competency Based
Training
CM Briefing for
Senior Management
Duration: 0.5 Day
BCM-460: Providing
Management
Review and
Oversight
Duration: 1 Day
Learning outcome:
Able to have a strategic
understanding in
managing BCM
Learning outcome: Able to operate and
manage a crisis/disaster under a simulated
environment
Learning outcome:
Able to manage a
crisis with an in-depth
understanding
Senior Management
13. Learning Outcome
Organization BC Coordinator
• Year
• Year
• Year
• Able to implement and manage a BCM
Implementation at organization level
• Able to develop and manage a crisis
management programme
• Able to audit and review an ISO22301
aligned BCM programme
14. Competency and Training Roadmap
Organization BC Coordinator
Year One Year Two Year Three
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Certification
Course
Competency Based Training
Certification
Course
Competency
Based Training
Certification Course
BCM-5000:
ISO22301
BCMS Expert
Implementer
Duration: 4.5
Days
BCM-410: Initiating BCM Project
Duration: 2 Days
CM-5000: Crisis
Management
Expert
Implementer
Duration: 4.5
Days
BCM-450:
Managing BCM
Programme
Duration: 2 Day
BCM-8530: ISO22301
BCMS Lead Auditor
Duration: 4.5 Days
BCM-420: Implementing a BCM
Manual Duration: 1 Day
BCM-460: Providing
Management
Review and
oversight
Duration: 1 Day
BCM-310: Analysing BC Risk and
Organisational Impact, BCM-320:
Developing BCM Strategy and
Plans and BCM-330: BCM
Assurance Duration: 3 Days
Learning outcome: Able to implement and manage a
BCM Implementation at organization level
Learning outcome: Able to develop a
crisis management programme
Learning outcome:
Able to audit and
review an ISO22301
aligned BCM
programme
15. Learning Outcome
BU BC Coordinator
• Able to develop RAR, BIA and BCS and BC
Plan for at the BU Level
• Able to develop a crisis management
program in-relation to BC plan
• Able to conduct and internal review or an
ISO22301 internal audit BCM programme
• Year
• Year
• Year
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Competency and Training Roadmap
BU BC Coordinator
Year One Year Two Year Three
Certification
Course
Competency Based
Training
Competency
Based Training
& Certification
Course
Competency
Based
Training
Certification
Course
Competency
Based Training
BCM-300: ISO
22301 BCMS
Implementer
Duration: 2 Days
BCM-310: Analysing BC Risks
and their Organisational
Impacts
Duration: 1 Day
CM-300: Developing
the Crisis
Management Plan
Duration: 2 .5 Days
CM-510: Executing
the Crisis
Communication
Plan
Duration: 2 .5 Days
BCM-8030:
ISO22301 BCMS
Internal Auditor
Duration: 2.5 Days
BCM-410: Initiating
BCM Project
Duration: 1 Day
BCM-320: Development Of
Business Continuity
Strategies and Plans
Duration: 1 Day
BCM-450:
Managing BCM
Programme
BCM-330: Business Duration: 1 Day
Continuity Management
Assurance
Duration: 1 Day
Learning outcome: Able to develop RAR, BIA and
BCS and BC Plan at BU Level
Learning outcome: Able to develop and
manage a crisis management program on-relation
to BC plan
Learning outcome: Able to conduct and
internal review or an ISO22301 internal
audit BCM programme
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What is Next?
• Strengthen competency-based training within the
institute for:
– (B) Business Continuity Management
• First in the world
• Continue to enhance the discipline for:
– (A) BCMS Auditing
– (C) Crisis management
– (D) Disaster recovery
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Take Away ….
• Convert Pandemic Flu BC plan to Infectious
Disease BC plan
• Develop BCM training roadmap for your
organization to optimise investment
• Using training-led competency based
programme to support your BCM
implementation or program management
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Dr Goh Moh Heng
President
Mobile: +65 96711022
Tel: +65 63231500
Email: moh_heng@bcm-institute.org
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THANK YOU
for Your Continuous Support
Editor's Notes
Goh Moh Heng, President, Business Continuity Management Institute