Connecting You 2014 slides

© 2014 IBM Corporation
Connecting You
an
Update from

Agenda
8:00
Breakfast
8:30
Messaging - The IBM Messaging Story
Collaboration - The Evolution of Collaboration
Kenexa - Building a Smarter Workforce
Digital Experience - Exceptional Digital Experiences
10:40

Overarching Themes
CLOUD FIRST MOBILE ALWAYS FLEXIBLE CHOICES

Messaging Update

IBM provides choice for client experience

Abbreviated
dates
Social Theme:
cleaner, more modern
look, adopted across
IBM product line for UI
consistency
Embedded
Experiences
Shortcuts
“Group By”
and
“Show Beginning”
Enhanced
Search
IBM Notes 9
Social Edition

8
 Under development for 18+ months
 Overarching goals:
– Modern
● Use of current theming styles
● Simplification and de-cluttering of interfaces
● Integrated web experience – Notes Browser Plug-in®
● Extensibility using the most current and stable web technology
– Easy-to-use
● Productivity feature enhancements
● Easier discovery of capabilities
● Default settings changes
– Socially-enabled
● Live social capabilities in email – “Embedded Experiences”
● Social extensibility with the OpenSocial®
platform
● Expanded and updated IBM Connections®
integration
 Leveraging the strength, commitment and clarity of the IBM brand
IBM Notes 9.0
Social Edition

9
Embedded Experiences
Work without switching context...stay focused NOT this...

10
Work without switching context...stay focused
...THIS!
Download the
file directly from
within mail
See the latest
and add
additional
comments

11
Work without switching context...stay focused ...or even THIS!
Approve or Reject
from within mail

12
My 9.0 favorites...
 “Discover” page
 Click on URLs in edit mode
 “Quick Find”
 Group by Date
 “Sticky” auto-sort for Date columns
 “Snippets” (Show Beginning of Message)
 Single-click access to Mail, Calendar, Contacts...
 “Rolling Calendar” view (additive weeks)
 “Weekly Planner” view
 Category colors
 “Add Sender to Contacts”
 “Reply to All” from Sent folder
 “Paste as Plain Text”
 Shortcut key (Ctrl-R / Ctrl-Shft-R)
 Apple®
Mac®
Cocoa®
support

13
 Open mail database performance
improved by 20% of first time open (>23%
in 9.0.1!)
 Open mail database subsequent opens
improved by 5%
 Subsequent Notes start-up time improved
by 6%
 Opening an email document is improved
by 5%
 Switching tabs improved by 3%
IBM Notes 9
Performance improvements

14
Notes Application Virtualization
 VMWare®
ThinApp®
, Micrsoft App-V®
, Spoon Technology®
 Encapsulates application from underlying operating system using a virtualization layer; allows local execution and
integration with the OS without needing to be installed
 Simplifies initial deployment and subsequent updates (e.g., FixPacks, enables easy piloting of new versions, etc.)
 A number of large companies are piloting the use of Application Virtualization for their Notes and Notes Browser
Plug-in deployments
 IBM has announced full support for application virtualization – as part of the development process – via a white
paper published in late-2013
http://www.ibm.com/developerworks/lotus/docume
ntation/notes/notesvirtualization/

15
What's ahead for Notes?
“Candidates” → “Choice,” “Interop,” “Delighters”
 Notes on Apple®
Mac®
64-bit OS X®
 Run rules on existing email messages
 “IBM mail support for Microsoft Outlook 2013” GA
 Local archiving for SmartCloud Notes web
 “Invitee can forward a meeting invitation as an invitation”
 Delegate Calendar without delegating Contacts
 Display Internet addresses instead of Notes addresses
 Simplified archiving and mail clean-up
 Simplified search user interface
 Improved calendar interoperability with Microsoft Exchange®

16

17
IBM iNotes 9 Social Edition
Global
actions
Launch Notes Browser
Plug-in and Connections
Enhanced
search
Improved cross-browser
attachments area
Social Theme:
cleaner, modern, look,
aligned with IBM portfolio
Abbreviated
dates
Notes doc links

18
Color-coded
left stripe Conflict indicator
Double clicking open
area allows easy
creation of another
entry at the same time
IBM iNotes 9 – Calendar View updates
Social Edition
Invitations show
by default

19
IBM iNotes 9.0
Social Edition
Consumability:
 Abbreviated dates
 Quick find
 Vastly improved Calendar Create, Edit and
Notice forms
 Calendar view improvements
 NEW dynamic Scheduler widget
 Import existing contacts from Microsoft®
Outlook®
 Return Receipt generation control
 Paste images from clipboard (Firefox only)
 Drag 'n Drop attachments (HTML 5 APIs)
 Extensibility via Notes Widgets and Live Text
(OpenSocial gadgets)
 Open widget content in new sidebar panels or
tabs
 Secure attachment viewing (now on
Greenhouse; planned for SmartCloud and on-
premises)
 Relocate folders
Social integration:
 Embedded Experiences
 Activity Stream with “Updates” widget
 Connections Files integration
 IBM Social theme
 NEW Notes links and web links, displayed
together

20
IBM iNotes Modes: Optimized for Desktop and Mobile
Full:
● Modern web experience
● Responsive Ajax client
● IBM Portfolio integration
● New accessible mode
Ultra-light:
● Touch-optimized
● Default for mobile
devices

21
 iNotes 9.0.1
– Internet Explorer spell checking ~ up to
90% faster
 iNotes 9.0
– Invitee opens meeting invitation from
inbox ~ 50% savings
– Chair creates a new calendar meeting ~
30% savings
 iNotes 8.5.x Improvements
– Mail Compose form – 8.5.2
– Mail Read form – 8.5.1
– Framework, calendar views – 8.5
IBM iNotes
Continued performance improvements
Performance is based on measurements and projections using standard IBM benchmarks in a controlled
environment. The actual throughput or performance that any user will experience will vary depending
upon many factors, including considerations such as the amount of multiprogramming in the user's job
stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no
assurance can be given that an individual user will achieve results similar to those stated here.

22
What's ahead for iNotes?
“Under consideration”
✔ Delegate Calendar and To-Do without delegating Contacts
✔ Update / Remove on-line meeting info
✔ Offline and Local archiving improvements
✔ System Tray Notifier for new messages and alarms
✔ Chrome: Drag attachments from message to desktop
✔ Mini-business cards when hover over names
✔ “Objectized” names within addressing input fields
✔ Simplified search user interface
 Run rules on existing email messages
 Invitee can forward a meeting invitation as an invitation
 Contacts area modernization
 Type-ahead within Starts With, Group by date
 More full mode areas made accessible
 Touch-friendly enhancements
 Improved extensibility and customization
 Customer-critical Notes feature parity
 Improve group calendar area
 Increased portfolio integration, symmetry and content
sharing, particularly with IBM Connections
 Analytics to help you focus on critical mail

23

24
● Applications
Problem: Can't access traditional Domino applications
Notes Browser Plug-in: applications run in a browser with no design modification
9.0 + SmartCloud Notes
Notes Browser Plug-in
● Applications
● Mail-enabled
applications
9.0.1 + SmartCloud Notes
Notes Browser Plug-in

25
IBM Notes Browser Plug-in Homepage
Tips
Links to most
recently used
applications

26
Notes application in the browser
Notes Statusbar
Notes Toolbar
Notes Menus iNotes Integration
Notes
Application
Area

27
IBM Notes 9.0 Browser Plug-in
 Designed to easily extend applications previously available only to Notes users out to
web browser users, as well
 Provides a powerful compliment to existing XPages capabilities
 Allows applications to run in a browser with no modification!
 Lightweight install, similar to other plug-ins in size, deployment time and configuration
requirements
 Minimal limitations:
– Windows only (for now, at least!)
– Not designed to support mail template, rather, to work in conjunction with iNotes
– Firefox and Internet Explorer along with Citrix, in first release
 Licensing: Enterprise CAL, CEO Communications, Collaboration Express

28

29
March (9.0)
 Notes Traveler 9 available on IBM i
 Support for Microsoft®
Windows®
Phone 7.5/7.8 and 8.0
 Support for Microsoft Windows
RT™
/Pro™
Tablet
 Support for BlackBerry®
10™
devices
July (9.0.0.1)
 Out-of-Office support
 MDM APIs
 Smart Forward/Reply
 Prevent copying
 Updated contact display
Traveler 9 in 2013 Contacts on iOS®MobileIron®
on Android®
New options for securing Traveler data
 Enhanced attachment security
 MobileIron integration

30
 Productivity enhancements
– Sync trash folder
– Response indicators in inbox
– Sending S/MIME encrypted mail
 Integrated collaboration suite
– Sametime awareness
– Integration with Connections services (Files,
Communities, Activites)
 Enhanced Support on Windows Phone
– Calendaring, ToDos
 Improving Traveler Security
– MDM integration
– DLP enhancements
– Certificate-based authentication
 Native Notes Traveler iOS!
– Secure, single app
– Cross-app integration
– More Domino-specific features
 Android “Client of the Future”
Traveler 9 in 2014 NEW Android experience

31
IBM Notes Traveler 2014 Strategy and Priorities
Traveler on iOS
Full Notes Traveler iOS client
Solution for those who need/want to move past current implementation limitations:
 Security: Fully containerized client
 Single App: No bouncing to other apps for common tasks:
– Domino Encrypted Mail
– Prevent Copy
– Out of Office
 Calendar: Address Domino incompatibilities with iOS calendar app
 Domino specific features not available in on board apps:
– Mail: two way draft folder sync, optimized mail search and sort
– Calendar: free time search, delegation, to dos integration
– Contacts: Domino specific fields & lookups
 Cross app integration with Connections & Sametime (Sametime presence, direct Connections actions)
Still provide integrated work & personal experience expected by iOS users
 Multiple mail, calendar, contacts accounts accessible via a single app

32

33
What is IBM Mail Support for MS Outlook 2013?
 Allows Domino 9.0.x and Outlook 2013 to communicate via Exchange ActiveSync (EAS)
– Outlook 2013 natively offers EAS account configuration
– This is a capability vs. separate solution (i.e., IMAP, POP3, etc.)
 A lightweight Outlook 2013 add-in exposes additional functionality beyond what Outlook
2013 natively offers for EAS configurations
– Leverages Domino REST services
 Capabilities
– Mail, calendar, contacts, delegation, offline, search, Notes encryption, OOO, etc.
 Limitations
– Outlook 2013 only (Win 7+)
● No support for prior Outlook versions possible (only Outlook 2013 supports EAS v14)
● No Mac support (EAS not supported for Mac Outlook offerings)

34
IBM Mail for MS Outlook - Requirements
 Client
– Outlook 2013 on Windows only
 Server
– Windows 64-bit / Domino 64-bit platform
– Requires:
● Domino release 9.0.x
● HTTP protocol
● IDVault
– Language: English Only
 Other considerations:
– Clients must use local mail files (this is a synching solution,
which means there is no direct server access of mail files)

Full calendar, free/busy time support in either client...

In Outlook 2013, open Doclinks in Notes Browser Plug-in...

37
Target Milestones
 Started Q2 / continues through Q3 2013 – Alpha / Code Drop 1
– Alpha will be limited to around 6 customers
 Q4 2013 “Limited Availability” release in conjunction with IBM Notes/Domino 9.0.x
– Release will be limited to ~100 customers
– Platform/Language: Windows, English Only
 Additional “Limited Availability” releases throughout 2014
– Releases to incorporate customer feedback and solidify capabilities
– Delivery mechanisms to be determined (e.g., Solution Catalog delivery similar to
Connections Mail)
– General Availability would align with future Domino release
– Cloud availability for SmartCloud Notes targeted for Q1 2014

38

39
Domino 2013
 9.0
– SAML Single Sign On support
– Notes Federated Login - No ID file, No Problem
– Security Enhancements – TLS and SHA-2 support
– OAuth Support - Open Standard for Authorization
– DBMT → DataBase Management Tool
– IBM Domino 9 Hypervisor Edition
 9.0.1
– Quality: Notes / Domino Social edition 9.0.1 was focused at addressing important IBM
customer reported defects
– XPages Mobile enhancements: detect device type, orientation, event changes
– New REST calendar service

40
IBM Domino On-boarding Manager
 Migrate email, calendar, contacts from Exchange 2003/2007/2010 into Domino
 Active Directory migration to automatically create users and groups in the Domino directory
● Supports Active Directory 2003 and 2008
 Requires Notes 9.0+ on the migration workstation
 Migrated NSF files can run on Notes/Domino 9.0.x and the latest 8.5.x version
 For important PST files, can import to Exchange server then do the migration
 Has been used by some customers/partners in North America, Europe, and
 Asia Pacific, with the largest single user data size >30GB
 Are you interested now?
● Please contact your local ISSC rep for project planning and migration.
– On site migration
– Migration utility setup on Softlayer cloud for PST uploads and migration
– Better planning, issue isolation and savings on learning curve
● A Limited Beta is available customers/partners who have a project can be
invited to get the build. Please let us know if you are interested!

41
Domino 2014 – Focus on Enhancing Search
 We recognize this is an important area to focus on as information stored in mailfiles and
application databases continues to grow at a rapid pace.
 Changes to date have been incremental as the underpinning is still based on GTR
– Move FullText indexes to a separate disk
– Better management of index updates
– Fixing bugs as they come up
 Limitations solved by newer technologies like Apache Solr
(http://en.wikipedia.org/wiki/Apache_Solr)
 Advantages to Solr
– Accessible via multiple programming languages(REST like APIs)
– Highly scalable
– Allows for full-text search

42
Simultaneous Language Ship
 Currently it takes roughly 90 days from English release to complete localization, testing and
shipping all of the Language releases
 In the future we plan to simultaneous ship language release for Notes/Domino instead of
staggered releases.
 The beginnings of this work has occurred in 9.0.1 where we switched to using the IBM
Translation Service Center

43
IBM provides choice for Cloud Deployment

44
August 2013 IBM SmartCloud for Social Business 44
SmartCloud Engage Advanced: Portfolio Overview
Dashboard
Your personal homepage, providing you with a
consolidated overview of your business network
People
The People feature allows you to manage your contacts
and connections; project your personal Profile
Communities
Collect resources and share among people with
common interests, responsibilities or joint projects
Activities
Introduce new projects, track a meeting to-do list,
brainstorm new solutions and more
Files
An online space for storing and sharing documents,
presentations, bookmarks and content collections
Forms
Create and publish surveys and forms for your
business
Events
Online event management – manage registration,
host your event and conduct post event analysis
Meetings
Share your entire screen, publish select documents
and even attend a meeting via your smartphone
Instant Messaging
Communicate in real-time – text chat instantly with
business contacts and colleagues
E-mail
Enterprise-ready Web, Mobile and Rich Client
e-mail capabilities
Calendar
View your colleagues' free and busy times and
create and share multiple calendars
IBM Docs
Web-based editors for creating, sharing and
collaboratively authoring word processor,
spreadsheet and presentation documents

45
28/03/14 SmartCloud for Social Business - Open Mic - What's New in SmartCloud N45
120
IBM SmartCloud Notes Offerings

Moving To Cloud… Simplified
With the “Bridge to Cloud” Play
Renew mail subscriptions
….and apply on-premises investments to seats in the cloud
……for little to no additional cost

49
IBM MailIBM Mail
NextNext

50
w a s te
w ork
tim e
We
a lot of
a t

51
Organizations lose:
§ $1,250 per user in annual
productivity because of time
spent dealing with spam
§ $1,800 per user on unnecessary
emails from co-workers
Source: http://blogs.atlassian.com/2012/09/collaboration-best-practices-3-reasons-email-hurts-productivity/

IBM Mail Next
Focus on your work, not your inbox
Empowered mail that helps you:
§ Focus on your top priorities
§ Find anything in your inbox or archive
§ Dominate your action items
52
IBM Mail Next
§ FAST search
§ TUNE-IN the important, TUNE-OUT
the yammering
§ OPTIMIZED for mobile, web
§ DELIVERED in the cloud
Designs Subject To Change

IBM Mail Next
53
My
calendar
Things “I owe”
others
Things “others
owe me”
Dashboard
My “VIPs,” or
management chain,
or experts, or…

IBM Mail Next
54
Hover and click (or
gesture on mobile
device)
“Flip” to reveal
meeting details
Go to my
inbox
“What needs my
attention?”

IBM Mail Next
55
Team
analytics
“What’s
new?”
“Mute” a
thread or
conversation

IBM Mail Next
56
Team
analytics

IBM Mail Next
57
Easily share
content with a
community
In-line
attachment
preview
Powerful, faceted
Search

IBM Collaboration Update
Darren Belford
Stuart Duguid
Client Technical Professionals | IBM Collaboration Solutions

What an IBM “Cloud First” Approach Means
Marketing / Offering

Awareness
Get the word out

Reach
Let customers know that
IBM has an extensive
portfolio of cloud solutions
and expertise

Offerings
Provide turnkey set of
public / private / hybrid
solutions and guidance
on how to choose
Sales& Adoption

Offer range of deployment
models based on customer
needs

Provide licensing and
contract options that make
it easy to adopt
Development

Single code stream with defined
release cycles for all delivery models

Continuous Delivery to speed
deployment and updates to
public / private cloud

Cumulative On-Premises release
cadence

Design Thinking:
team with customers to build
powerful user experience, quickly
realised with our cloud services

Announcing IBM Connections
Social
Networking
Meetings
Docs
Mail
Chat Content
XPages
IBM Connections platform
IBM Connections SDK tool-kit

61
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular
purpose
1
Source: Gartner Magic Quadrant for Social Software in the Workplace, September 2013
2
Source: The Forrester Wave™: File Sync and Share, Q3 2013; Cloud Strategies for Online Collaboration Software Vendors, Q3 2012, and Enterprise Social Platforms, Q3 2011, Forrester Research, Inc.
3
Source: IDC: Number 1 position from 2009-2012, IDC Worldwide Enterprise Social Software 2013-2017 Forecast and 2012 Vendor Shares: From ESS to ESN, doc #241323, June 2013.
4
Source: Aragon Research Globe for Enterprise Social Software, September 2012
IBM Social Business Leadership

62
IBM Connections 4.5
IBM Connections Content
Manager
Outlook Sidebar Plug-in
Activity stream portlet
Cloud:
Mobile Community files,
forums,
bookmarks
On-prem:
Mobile @-mentions
Mobile post to
community/profile
Mobile single tap to view
file
Mobile access Downloads
from main nav
J
a
n
M
a
r
J
u
n
S
e
p
t
D
e
c
IBM Docs on
Mobile
cloud
AirPrint
support
(cloud/on-
prem)
Next Gen
Theme
(on-prem)
Cloud:
Cloud update to Connections 4.5
Next Gen Theme, Global search
MS Office & Desktop plugins
Mobile Community folders, Mobile
contacts
On-prem:
IBM BPM & Connections integration
Government 2.0 Template for Portal
Mobile two factor authentication
Mobile action required in streams
Cloud:
Activity Streams & Microblogging
Community microblogging
Social bridging (cloud/on-prem)
Community Events
View open questions per
community
Threaded comments in blogs
Edit comments in blogs
Email digests
Wiki Table of contents
Mobile microblogging & file sync
Notifications in mobile open
mobile app
New media gallery / wikis
(cloud/on-prem)
On-prem:
Community polls/surveys
OpenOffice plug-in for
Connections
Quickr → CCM migration tools
Mobile:
Support iPad Mini/
iOS 6.1
I'm Following view
now default
IBM File
Viewer
(on-prem)
IBM
Connectio
ns
Suite 4.5.1
Cloud:
File Sync on desktop
Increase % of relevant info in
stream
Consolidated views in homepage
Activity stream badging
Community polls/surveys
Community landing page
Community soft delete
@mentions in blogs/ideation
Separate My
Activities/Communities
View forum replies sequentially
Mobile Push Notifications for
Action Required
On-prem:
Community-owned folders
Mobile file sync
CCM on Mobile
AirPlay of Docs presentations
IBM Connections
Deliveries in 2013

Collaboration outside my organisation
Business Challenge
● Working on a detailed response document to a tender, involving Business Partners and Contractors
● Several members of the team, including Paul are traveling overseas & only carrying a tablet.
● Need to ensure we are all working from the same document
● The deadline for submission is non-negotiable
Solution
● By utilising the Collaboration capabilities within SmartCloud for Social Business, I can effectively
share and collaborate with the right people instantly
Benefits
● Fast and Effective - Share files easily and effectively both inside and outside my organisation,
allowing for document control
● Access from anywhere, anytime
Let's look at some of these new 2013 features in action...

64
12
 Web-based survey/poll
designer
 Create single question polls
 Multiple questions in one
page
 Define which responses are
required
 Place questions in a logical
order on a page
 Control how questions flow
with rules
 Notifications in the stream to
raise awareness and
engagement
Polls and Surveys
Get a pulse on your team

65
Browse through media
quickly
and upload using device
camera
 New Media Gallery Layout
 Take pictures and videos in
the field and collaborate with
those back in the office
 Take snapshots of a
whiteboard and share back
meeting notes
Mobile
Anytime anywhere collaboration

IBM Sametime 9
DEVELOPMENT BETA PROGRAM LAUNCH DATES
7 Sites
3 Continents
15 Months
480+ Testers
35 Customers
Cloud and On-Premises
3 Months
Announcement: Sep 10
Virtual Event: Sep 18
GA: Sep 20

68
§
A modernized user experience
– A significant and very interesting makeover
§
Rich communications
– Voice is required, video is strategic
§
Mobile
– Primary and first for delivering innovation
§
Enhancing the social experience
– Because social isn’t social if you can’t communicate
§
Platform and feature enhancements
– Updates, fixes, improvements...
§
New packaging
– Simpler and easier to sell
IBM Connections Chat & Meetings (Sametime 9) Themes
Delivered September 2013

69
One UI benefits for the Sametime 9 user experience
§
An improved desktop client
– Fewer steps to get to a menu option
– Shorter context menus
– High-priority functions moved to single-click
(or tap) access
§
Faster Web clients
– Twice as fast compared to Sametime 8.5.x
§
Beautiful mobile apps
– Intuitive, elegant and easy to use
§
A consistent look-and-feel
– Across clients
– Consistent with the greater portfolio

70
Mobile chat
§
Soft phone
– Dial-out to PSTN over the data network
– SUT ring-back support
§
Point-to-point video on tablets
§
Point-to-point audio for phones
§
Push notification support for Android
– Incoming messages pushed from Google®
Cloud Messaging® while in background
– Improves battery life
§
One UI alignment for tablets
– A consistent user experience with PC clients
§
Device and OS support updates
– Apple® iOS® 7.x
– Google® Android® 4.x

71
§
Smarter Meetings concept
– Scheduled meetings view
•
IBM Notes, Microsoft® Outlook®
– One-tap join
– Audio-only meetings (conference calls)
– Invited-vs.-present view
– Device-side annotations
– Preview mode for shared documents
– Continuous-presence A/V for tablets
– Server-side recordings support
– Remote control (device to desktop)
– Integration with IBM Connections
•
Files, Profiles
§
One UI alignment (phones and tablets)
§
iOS 7.x and Android 4.x
Mobile meetings

72
Social features included in this release
§
Integration with Connections
– Meetings integration with Files
•
Web meetings client
•
Mobile meetings app
– Integration with Profiles
•
Mobile meetings app
– Community widgets
•
Video Chat
•
Persistent Chat Rooms
•
Meeting Rooms
§
Improvements to community features
– One UI alignment
– Improved notifications and alerts for
Persistent Chat Rooms
– New policies for managing screen sharing

73
IBM Sametime® 9 Deployment Architecture
Meeting Server
Community
Server
SIP Proxy /
Registrar
Conference
Manager
Telephony
Application
Server
Telephony
Control Server
Sametime Proxy
SIP Edge Server
TURN Server
TCSPI
HTTP Reverse
Proxy
Sametime Unified
Telephony
Media Subsystem
Firewall Traversal
DMZ
Enterprise
Telephony
HTTP
Virtual Places (VP)
SIP
Media (RTP)
API
Voice / Video Component
Sametime Dependency
3rd
Party Component
VMGR Cluster
Video
Manager
Video
Manager
Video
MCU
Video
MCU
Site 1 Site 2
VMCU
Pool
Wondering why you should care about desktop video?
External Access

7474
Studies have shown > 90% of communication is non-verbal
Increased productivity is now cited as greatest benefit of video
Your remote workforce wants to feel more engaged
Your customers may have questions

75
But don’t take our word for it… hear what experts in the industry
have to say
Reference: Weinstein, Ira M., Nilssen, Andy 2013. “End User Survey: The “Real” Benefits of
Video” Wainhouse Research, LLC

76
Regional Management
More frequent quality engagement
Business Challenge
• Individual interaction with regionally dispersed site management
• Infrequent visits due to distance and time
Solution
• Leveraging Sametime regional managers can have face to face engagement with local teams
• Let's take a look – Demo time.
Benefits
• Dispersed teams can share solutions to similar challenges across locations
• Management and local teams form a more personal bond and with adhoc real-time communication
reach decisions faster and gain efficiency
• High Quality & Secure User Experience – Both internally and externally
• Faster time to access A/V services & meetings – Increases Productivity
• Integrated Library – Ease of access to Meeting history
• Meetings easily recorded and shared... - Ideal for training

77
Regional Management
Remote Expert
Customer Support
Recruiting and Onboarding

78
Citrix®
or other Virtual Desktop solutions
Today Future Directions*
 Citrix is supported for most Sametime features
– Not including audio, video, and telephony
 Testing reveals some working A/V scenarios
– Especially for audio and telephony
– Not supported today, but will be eventually
– Operates in “compatibility mode”, via Citrix server
– Not scalable, especially for video use
 Enhance support to include “optimized mode”
– Streams directly to/from the client
– Scalable for an enterprise solution
 Support H.264 SVC
Thin Client VDI Server
Remote Endpoint
Sametime Client
SIP
Media
Built-in Device
Handlers
Thin Client VDI Server
Remote Endpoint
Sametime Client
Sametime Media
Plug-in
* Future directions are areas we considering for future development

79
The Roadmap for 2014
1Q14 2Q14 3Q14 4Q 14
CloudPre
mis
es

Meetings to Sametime 9

“Present In Meetings” from Files

Web chat to Sametime 9

File transfer from web chat

Chrome support
79

1:1 Audio & Video Calls,
including mobile

Chat with guest users

Screen capture from web chat

Web chat file transfer from
Connections files

App Share Improvements

Communities own Meeting
Rooms

Communities and public groups
in IM contact lists

Rich client APIs and plug-ins

Rich client Meeting Support

Multi-point AV in meetings,
including mobile

Whiteboard

Java-free App Share for Windows

IBM Docs with integrated chat

Sharepoint 2013 Integration

Security Updates

Chat Logging for Persistent
Chat Rooms

Security Updates

Connections Chat 9.x

Connections Meetings 9.x
Mob
ile

Audio & Video on Smart Phones
(Chat & Meetings)

Use Audio & Video as guest in Cloud Meetings

Federated ID authentication for Cloud

MDM integration with Mobile Iron & Fiberlink

Support for Cloud Audio Conferencing

Incoming call support (Chat)

Room moderator dial out (Meetings)

Audio-only to full meeting escalation (Meetings)

Whiteboard (Meetings)

Windows phone (no av)

80
IBM Connections - 2014 Focus

82
Employees can be
designated to
create an external
community
Designs Subject to Change Without Notice
Create a community for external collaboration

83
Typeahead will find external
people who are already
registered
Yellow bar remains fixed to
identify
the community as external
Invite an external user into community

84
Integrates with your business
control
systems to allow invitation
directly from within
the community
Invite anyone with just an email address

85
New user must register with
the
system, and then logs in
First time experience for new users

86
External user only sees
what
they have access to
(Communities or Files)
First time experience for new users

87
All community content
is
available to the external
user
External users comes into the community

88
External users can see business
cards
but not Profiles; cannot view the
directory
External user sees basic business card for members

89
Easily identify external
users
anywhere in
Connections
External user comments in the Activity Stream

90
Employees can find external
users in
the directory & can see their
profiles
Viewing an external user

91
Default text can be used or a
personal message from the
inviter
Clear actions
for the
recipient to take
Option to learn
more
Improved email notifications

92
 Synchronize files between your
Connections files repository, your
desktop file system, and your
mobile devices.
 Round trip editing with local
changes updated automatically.
 Have the latest version available at
all times.
Synchronize files to your desktop

93
 Archive all Connections content including
CCM documents with IBM Content Collector
for compliance
 Broad release of Quickr to CCM migration
tool
 Windows Explorer integration
 Usage Metrics
 MS Office integration
 Combined Community Files & CCM Files
Designs Subject toPlans are subject to change without Designs Subject to Change Without Notice
CCM Enhancements

94
 Day at a Glance to quickly scan for new
and updated info
 Notifications to be alerted to important info
 History to find your way back
 Saved Searches to focus on specific
projects or people
 Updated UI for iOS 7 and Android to drive
engagement
 Updated Blogs UX to optimize finding and
reading
 Personalized navigation to make it easier
to get around
 Search enhancements for better results
22
Mobile Updates and Enhancements

95
 A new way to navigate
● Customizable to each user's needs
● Favorite your most visited areas
● Get back to recent places with History
view
 Tune the stream to your needs
● Search and filter the stream makes
finding content easier
● Custom streams of people and
communities
 A fresh look at blogs
● One screen hub for all blogging needs
● An amazing reading experience
● Pin posts to read later
–Search and explore content
Designs Subject toDesigns Subject to Change Without Notice
Mobile Updates and Enhancements

96
Instant access to the recently
visited content you care about
IBM Connections Homepage
Quick access to the content you need

97
Search Activity
Stream to
find messages and
content
IBM Connections Homepage
Search your stream and find what you need

98

Just type, no waiting – fast
look-up

Personalized results find
users by partial name
matches via your extended
network relationships

Find your contact even with
misspellings

Combine names with tags
to refine results
People typeahead search
Find who you need – now!

99
@-mentions everywhere

100
Organise your community files in folders. Follow a community
folder to get notified of new documents.
Community Folders

101
Preview file contents
from
within your community
files
Expanded detail on
files
shows preview or
playback of content
Create custom gallery
based
on community folder
Consolidated file viewer in Communities

102
Ephox Rich Text Editor
Paste images
directly into
the rich text editorQuickly and easily
embed
files within
the rich text editor

Kenexa - Acquisition Intent to Talent Suite
August 2012………………….December 2012……………………………………………Connect 2014

Workforce Science
Understand what is unique about people
and build the hiring, development and
retention mechanisms to make them
successful
Apply Watson Foundations capabilities in
big data and analytics to make evidence-
based decisions
Digital Experience
Enhance how the workforce
experiences HR solutions and
easily connect to other
systems with an exceptional
digital experience – designed
by humans, for humans
Social Collaboration
Connect your workforce to people and
information to increase speed to
productivity and innovation
Use change management methodologies
to ensure adoption and drive success of all
talent programs
What’s Different about the IBM Kenexa Talent Suite?

IBM Smarter Workforce –Talent Suite
105
Listen to the voice of your organization
and engage your workforce
Make smarter decisions
with Big Data insights
Invest wisely in your employees
Attract the very best talent get them productive
Connect employees to the
information they need
✔
Employment Branding
✔
Recruitment Technology
✔
Candidate Assessment
✔
Onboarding
✔
Recruitment Outsourcing
✔
Reporting
✔
Predictive Analytics
✔
Cognitive Analytics
✔
Compensation Planning
✔
Recognition and Rewards
✔
Enterprise Talent Frameworks
✔
Social Learning
✔
Learning (LMS & LCMS)
✔
Performance Management
✔
Social Collaboration (Connections)
✔
Expertise Locator
✔
Enterprise Talent Frameworks
✔
Leadership Assessment
✔
Leadership Development
✔
Engagement Surveys
✔
Succession Planning
✔
Mobile Feedback

Smarter Workforce -
120,000 global employees
26 countries deployed
23 candidate languages deployed
10,000 global system users
1,000,000 CVs loaded annually
(avg)
30,000 annual new hires (avg)
• Achieve an efficient, effective and faster
recruitment process
• Flexibility
• One consistent external employment
‘brand’
• User-friendly, unified career website for
all internal and external candidates
• Accommodate diverse hiring needs
• Accommodate large numbers of
unsolicited applications
• Integration with several internal HR
systems
• Language support
The 480,000 Glut

Copyright Kenexa®, 20127
7
The sift (25,000 employees needed/year out of 480k)
ROI
Retention (25% turnover in first year)
40k/month apply X .85 sifted out @ three hours
per applicant @ $35/hr = $105 X 34k sifted out =
$3,570,000 in savings
31,250 people X $35,000 annual pay X 144% =
$50,400. Stats say 30+% leave (due to
cultural fit) 9,375 X $50,400 = $4,725,000/year

The IBM Kenexa Talent Suite
A science-based, socially integrated user experience
for workforce development and employee
engagement
108
• Attract and hire people like your best employees
• Accelerate new hire productivity with social engagement
• Align employee performance with business objectives by
providing continuous feedback
• Retain top employees with market-competitive pay and
tailored rewards
• Drive business results with an interconnected and
collaborative workforce

IBM Web Platform Update
Stuart Duguid
Client Technical Professional | IBM Collaboration Solutions

110
Components of Digital Experience
 Integrated core platform
 Open and robust integration
 Decisions through analytics
 Tailored to location, attributes,
preferences, device, behaviors
 Flexible to new technology

111
2013 Release Highlights
2013
 In-line editing of web content
 In-line visual content targeting
 Micro-Site wizard
 Adaptive/Responsive Web
Design (RWD)
 Social Media Publishing
 Social Rendering
 IBM Install Manager Support
Digital Experience Offerings V8.0.0.1
 Embedded Digital Asset
Management
 IBM WebContent Manager Rich
Media Edition
 IBM Customer Experience Suite
RichMedia Edition
New Digital Experience
Rich Media Edition Offerings
 Survey/Polls for IBM Connections
 Integration with WebSphere Portal
IBM Forms Experience Builder V8.5
 Private Cloud
application patterns
 X86 and Power
platforms
Digital Experience
on Power / AIX
PureApplication
System
Continuous
Stream
Delivery
IBM Connections 4.5
Portlets
Content Template Catalog 4
Site Builder 4.1
IBM Connections Content
Manager Entitlement
Government Site
Template
IBM Unica NetInsight
Integration
IBM Interact
Content Spot Support
IBM Marketing Center
Content Spot Support
IBM Web Content Manager support
for IBM WebSphere Commerce
IBM Smarter
Commerce
Integrations

113

114
Device support capabilities – detect & respond
Desktop

115
Support Native Mobile Apps
 Better leverage the theme optimization framework with Worklight
– Device Classes
– High Performance resources by device
– Worklight only resources
 Co-deploy Worklight and Portal
 Better support for pre-loaded content within Worklight apps

116

117
Content Template Catalog 4.1.2
 New templates

118
Fully inline edit Rich Text

119
CTC Site Builder
 Seed content
 Background tasks
 Site sections

120
CTC Future plans*
 4.Next on Portal/WCM 8.Next in 2014 Q2
 Then
– Full managed pages support
– JQuery UI widgets
– Full Multi-Lingual support
– Additional templates

121
Vanity URLs
 Stored and managed in WCM (including support for Syndication)
Portal V.next
beta

122
WCM Content Security
 Consistency with Portal Security
– Roles, inheritance, propagation
 Attribute Based Security (shipped v8.0.0.1)
– Simple but flexible
Portal V.next
beta

123
Project Templates
 who has access to the project
– versus specific items in the project
 the list of reviewers/approvers
 the workflow actions for project approval
Portal V.next
beta

124
EditLive Enterprise
 New entitlement features
– Embed Social Media more easily
– HTML5 Support
– Commenting
– Mobile Preview
– Accessibility

125
WebRadar Entitlement
 WCM content analytics
and reporting

126
Cross Version Syndication
 Content migration is now much simpler
 Syndication between releases is supported on these versions:
– From version 7.0.0.2 with CF26 or higher
– To version 8.0.0.1 with CF09 or higher
Now Available

127
Enhancements for Syndication
 Quality, Scalability and
Performance
 Version Catalog Comparison
ReST Service
 Improved error handling
 Syndication status for each item in
authoring UI
Portal V.next
beta

128
Rich Media Edition
 Seamlessly integrated
 Multi-channel consistency
 Centralized management, search and
comprehensive editing support for images,
video and more
 Collaborative features for creative
professionals
 V8.0.0.1 CF9 added
– DB2 support,
– support of all portal LDAPs,
– UI improvements
– Install improvements

129
Deliver and Stream HD Videos
 Automatically detects device and
bandwidth
– Use best rendition for highest
quality playback
 Customize player branding
 CDN integration for fast and secure
delivery across the globe
Portal V.next
beta

130

131

132
Enhanced inline targeting
 Hide portlet by segment/device
 Exclude segments in targeting rule.
Portal V.next
beta

133
Content Targeting with external Marketing Tools
 IBM Interact and
IBM Marketing Center
Available Now
on Catalog

134

135
Commerce with WCM Content
 Add WCM content to items in store
 Pick from WCM within e-marketing spots
 Link, preview, and publish from Commerce
Now Available

136

137
WCM Social Rendering
 Use WCM templates to show Connections
content
 Full control over appearance
 Select relevant content with filters
Now Available

138
Further Social Integration
 Discuss web content items
– Connections discussion forum
automatic link to WCM content
– Read and post
 WCM presentation templates
– include responsive design
Portal V.next
beta

139
Even More Social Integration
 More update actions
–like/unlike, join/leave,
create/delete...
 Dynamic lists update filters from
portlet events
 Link social list instances to page
trees
Portal V.next
beta

141

142
Digital Data Connector
 WCM presentation templates used to
render any external content
 Dynamic filtering using public render
parameters
 No custom coding
– Rendering profiles transform
external data into lists
 Being used extensively within IBM for
integrating IBM solutions
 Presentations and designs use
workflow, projects, preview,
versioning, syndication
 Generic and shared caching and data
retrieval infrastructure
Portal V.next
beta
infuse
Query
markup

143
Integrating remote XML Data without coding
WebSphere Portal
XML
Web
Content
Viewer
Portlet
Markup Portal Page
WCM
Presentation
Template
Generic Bean List
Data Structure
DDC
XML
Plugin

144
Script Portlets
 Create portlets from HTML, JavaScript, and CSS only
 Stored and managed in WCM
 Access to
– Shared render parms
– Portlet preferences
– Portal AJAX proxy
– Script snippets
– Portal Styles
– etc
Portal V.next
beta

145
 Create portlets from HTML, JavaScript, and CSS only

146

147
Operational improvements
 Search quality improvement
 Lightweight tagging and rating
 HTTP Outbound Integration
– Single Reverse Proxy
 WAS 8.5 Support
–JSR 286 and WSRP on Liberty profile
 Updated tools
– WEF, RAD v9.0.1
Now Available

148
Portal UX Screen Flow Manager
 Screenflows are defined declaratively
and connect reusable UI components
Now Available

149
Theme Improvements
 Simplification
 More useful errors
 Analysis tool for theme
components
 Theme packaging for staging
to production
 Reduced Dojo consumption
 Tool Bar Isolation

150
IBM's Exceptional Digital Experience Strategy

151
Acknowledgements and Disclaimers
Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates.
The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes
only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness
and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any
damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the
effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement
governing the use of IBM software.
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual
environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or
implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
© Copyright IBM Corporation 2014. All rights reserved.
• U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
• IBM, the IBM logo, ibm.com, and WebSphere are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM
trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information
was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at
www.ibm.com/legal/copytrade.shtml
• Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries.
• Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
• Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
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• Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.
• All references to Open Financial Network refer to a fictitious company and are used for illustration purposes only.
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Other company, product, or service names may be trademarks or service marks of others.

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