The document discusses trends driving organizations to move applications from traditional rich clients to web browsers. It outlines considerations for supporting clients in browsers versus traditional desktop clients. Key application modernization approaches like XPages and the Notes Browser Plugin are covered. Examples are provided of industries making the move to browser-based clients like IBM itself, manufacturers, retailers, and financial organizations. Server optimization techniques and secure access approaches are also summarized. The presentation aims to help organizations understand how to support users with browser-based access to applications rather than requiring local desktop clients.

1. ID110: Living in the Web is
Easy! Making the Move from
Rich Clients to Browsers
Rahul A. Garg, Advisory Software Engineer
IBM
© 2014 IBM Corporation

2. Please Note
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole
discretion.
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The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver
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Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The
actual throughput or performance that any user will experience will vary depending upon many factors, including
considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage
configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve
results similar to those stated here.
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3. Agenda
●
Trends driving move to browsers
●
Client considerations
●
Application considerations
●
Customers/Industries making the move
●
Server considerations
●
Resources
●
Q&A
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4. Trends driving move to browsers
4

5. Trends Driving Move to Browser Clients
 Driving down Total Cost of Ownership (TCO)
 Enterprise Web Applications
 Role of Smart Devices
 Bring Your Own Device
 Browser is the new Operating System
 Cloud Storage
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6. Trends
 IBM Collaboration Solutions Web Apps
 Role of Smart Devices
– Smart phones, tablets, ultra books
– Reshaping user expectations on usability
– Reshaping need for more expensive clients
 Bring Your Own Device (BYOD)
– Web Apps allow no-touch updates
– Secured data with no data left on devices
– Build once and run on multiple devices
– Web Technologies HTML5 / AJAX help provide native app feel to web apps
– Support calls reduced with one app
 Cloud Storage
– Access your data from anywhere on any device
 Faster Connectivity
– Broadband @ Home and Office
– 4G Mobile Connectivity (Hotspots, Tablets, Devices)
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7. Browser Advantages
 Ease of access
– Any device with a browser and an internet connection
– Better performance on lower end machines
– Remote access
– Work/Life integration
 Removes barriers to consumption of innovation
– Avoid hardware/software upgrade cycle lock-in
– Deploy latest product capabilities (server updates)
– Common platform for disparate applications
• Cloud based/Hybrid deployments
 Maturity & stability of web technologies (JavaScript, HTML5, CSS, JSON, etc)
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8. Driving Down TCO
 Administration costs
– Centralized server management and upgrades
– No-touch client upgrade
 Deployment costs
– Easy access via a URL and a browser
 Training costs
– Familiar user experience
– Consistent user experience between ICS Portfolio
 Reduces user help desk calls
– Robust and granular admin policy support
– Fewer opportunities for a user to cause mayhem
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9. Business Considerations Drive the Way Customers
Consume Software
SaaS / Public Cloud
Dedicated Cloud
On Premises
Agility and Price Advantage
Customization, Flexibility
Pay per use, standard terms of use
You own the license or capital
Automatic updates
Choice of where and how data is managed
Shared infrastructure and ops
Completely customizable
Instant scale
Dedicated infrastructure
IBM Software is designed for you to consume.
IBM Public Cloud, Private Cloud, Your Datacenter!
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10. Client Considerations
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11. Client Considerations
 Architectural differences
 User Interface (UI) considerations
 Feature differences between IBM® Notes® & IBM® iNotes®
 Support information
 Cross-pollination of capabilities
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12. Architectural Differences
 Need to internalize change from traditional client/server to server/browser
 Has an impact on optimization of servers (more on that later)
 iNotes stores mail, contacts and notebook data in the mail file
– Notes has separate databases for mail, contacts & journal (notebook)
– Synch agents provided to sync contacts and journal to mail file
 iNotes designed to overcome some of the inherent limitations of the browser
– Linear navigation model
– Large data sets in a single UI
– Removing complexity of rich client
 iNotes customizations provided through extended forms file
 Not all browser clients are created equal
– Progressive loading
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13. User Interface Differences
Which is which?
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14. IBM Notes
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15. IBM iNotes
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16. iNotes 9.0 User Interface
Integrated Chat and
Awareness
Abbreviated Dates
Color Coded Left
Stripe in Sidebar
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17. Demo
 Using IBM product you that integrate well together you can create a solution to make your
employees productive
IBM Connections
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IBM iNotes
IBM Docs
IBM Sametime

18. Feature Differences Between Notes & iNotes
 Key common features in both Notes & iNotes
– Encrypted mail, offline access, follow up flags, doclinks, attention indicators, Sametime
integration, IBM Lotus Quickr™, IBM Connections™ Files integration, threads, recent
contacts, archive, calendar overlays, livetext, server side viewers on IBM Doc™, Connections
integration, embedded experiences*, Notes links
 What Notes has that iNotes does not have
– Notes application support (now with Notes Browser Plug-in no longer a limitation)
– Color coded messages based on sender, import of contacts, paste images into editor,
integrated Symphony capabilities, customizable plug ins in side shelf, recent collaborations
 What iNotes has that Notes does not have
– Scroll Hints, Mobile device access (without Traveler), ability to launch multiple instances,
Faster launch time
 Client feature comparison posted in Notes & Domino® wiki
 * Intended for delivery with iNotes OpenSocial Component
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19. iNotes 9.0.1 Support Information
Microsoft®
Windows®
XP® ,7® , 8®
Apple® Macintosh®
OS 10.7, 10.8,
10.9
RHED 6
Ubuntu 12
Apple iPhone®
iPod® touch®,
iPad®,
Android®
Recommended
Intel® Pentium IV,
2 GHz
512 MB
Intel Core Duo, 2
GHz
512 MB
Pentium IV, 2 GHz
512 MB
Apple iOS® 6 & 7
Android OS 3.x, 4.x
Minimum
Pentium III, 1 GHz
256 MB
G4, 1 GHz
256 MB
Pentium III, 1 GHz
256 MB
Citrix® Software Requirements
Windows 2008 R2 server (64-bit)
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Citrix XenApp Server 6.5
32 bit browsers only

20. IBM Connections Mail
“Being in mail without being in mail”
 Lightweight social messaging tool
 Provides simple, elegant web mail and
calendar experience allowing people to
remain within IBM Connections
 Quickly manage incoming mail without
leaving your social context
 Make informed decisions in real-time with a
social approach that brings information
and expertise into easy and immediate
reach
 Delivered as a plug-in to IBM Connections
4.0
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21. Application Consideration
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22. Application Considerations
Notes Applications XPAGES
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23. Application Considerations
Notes Applications Notes Browser Plugin
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24. Modernize With XPages
 XPages – Web 2.0 framework
– Use industry standard Web development skills (HTML, CSS & JavaScript)
– Java based framework facilitates reuse of Java libraries
– One model for Web, Rich Client and Mobile
 Extend the reach of your Notes/Domino applications
– Web browser
– Mobile Web access
– WebSphere Portal and Connections using iWidgets / OpenSocial Gadgets / Embedded Experience
 Notes/Domino apps → Social business apps
– Integrate Connections and other social application services (e.g. Facebook, Twitter, DropBox, etc.) into
XPages applications
– Integrate Domino data and services into social business framework
• XPages as OpenSocial gadgets → Embedded Experience
• Support for Activity Streams
• Secured with SAML/OAuth
 Key decision criteria
– Mobile web access
– Integration with other OpenSocial container apps
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25. Notes Browser Plugin
 Designed to easily extend applications previously available only to Notes users out to
web browser as well
 Allows applications to run in a browser with no design modification!
 Designed to be similar to other popular browser plug-ins in size, deployment &
configuration needs
 Uses iNotes message composition screens on forwards
 Copy and paste document links (and copy as table) from Notes application into web
editors
 Icons added to iNotes and Notes Browser Plug-in to easily switch between
 Currently Supports
– OS: Windows
– Browsers: Mozilla Firefox, Internet Explorer
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26. IBM Notes Browser Plugin
Homepage
Workspace Link
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27. IBM Notes Browser Plugin
Application
Notes Actions
Gutter
Selections
Notes Views
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28. IBM Notes Browser Plugin
UI
Notes Rich
Text Editor
Notes Tables
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29. Customers Making the Move
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30. IBM
Streamlining New Employees Onboarding
Using iNotes IBM is streamlining new acquisitions onboarding to
IBM’s corporate mail system
IBM’s recent acquisition of SoftLayer® was made easy by giving
all the new IBMers iNotes, Sametime, Connetions for all their
collaboration
•
IBM is using iNotes to bring on new employees faster
•
Reduce IBM’s costs of installing and training users for Notes
•
Currently all 400k+ IBMers are Enabled iNotes and
integration with Connections to be more productive
•
2014 plans include enabling integration to IBM Docs
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Building a smarter planet by
enabling employees to be more
productive with collaboration
and focus on client success

31. Brunswick
Mobile Workforce
Brunswick uses IBM SmartCloud to enable
their work force to work and collaborate from
anywhere
 SmartCloud reduces IT cost of an on
premises deployment for Brunswick
 Zero touch to client for new code. It’s all in
the cloud
 Brunswick went social instantly with flip of a
switch.
 Brunswick now focuses on their core
business rather then IT
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Enabling a mobile workforce

32. Insurance Industry
Reducing Help Desk Calls
One of our clients in the insurance industry has many independent agents all over the
country that are using their own devices with no central control
 Using iNotes and Notes Browser Plugin provides their independent agents with mail and
access to notes critical applications
 Moving to iNotes provides a vast number of client options with Firefox, Chrome supported
on all platforms
 Updates are pushed out quickly, 1 server update applies to everyone
 Going to the web has reduced help desk calls
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33. Financial Industry
Securing Mobile Users
One of our clients in the financial industry is using IBM iNotes, Connections and IBM Docs to
provide their employees access from mobile devices without leaving any data behind.
•
•
IBM iNotes provides a zero foot print on mobile devices so that sensitive data is not stored
on devices
•
BYOD allows them to save on devices costs but not compromise security of sensitive
data.
•
Moving to the web is helping save on administration of all their datacenters as well as
gives them more control with security policies
•
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IBM Connections integrated with Docs allows users to share files securely as well as
provide audit trails
Client plans to add Sametime to the deployment in 2014 to provide better collaboration

34. Retail Industry
Connecting Employees via Workplace Kiosks
Using iNotes a retail client is connecting their 100k retail employees in all 850 stores to
corporate mail. Their hourly employees can only access mail from register terminals due to
payroll policies.
•
Using F5 Networks BIG IP and IBM iNotes they have created a portal that all employees
use to get their mail and corporate communication
•
Kerberos authentication provides SSO when employees logon to register terminal the are
automatically authenticated to mail
•
Solution provides easy expansion, scalability, versatility and speed
•
Using web technologies retail employees are saving on costs as well as making sure all
their employees have the latest information
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35. Manufacturing Industry
Going Social and Doing Business
Cement manufacturer is using IBM iNotes, Connections Mail. Samtime and IBM Connections
to provide their employees, customers and contractors access to an integrated social
experience
•
IBM iNotes / Notes with Embedded Experience / Sametime integration so users can be
social and communicate from their inbox
•
IBM Connections with Connections Mail / Sametime integration so users can be productive
in Connections
•
Contractors, Customers, and Employees can all work together simply, efficiently and
seamlessly
•
The solution allows business to be done from any experience the user is in weather heavy
Connections users or power mail users
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36. Customer Recap
 Mobile Ready
 Secure
 Future Proof
 Social Business
 Employees Satisfaction
 Simple and Elegant Solutions
 Lower TCO
 Focus on their clients not IT
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37. Server Considerations
37

38. Server Considerations
 Admin considerations
 Optimizing for performance
 Secure deployment considerations
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39. Enabling iNotes Check List
 Enable HTTP on your Domino Servers
 Use Standard Mail85 (Mail85.ntf) or later Notes Mail Template
 Enable iNotes Redirector Application
 Enable SSO with your other IBM Applications and Clustered Domino Servers
 Enable SSL for security between Domino and client browsers
 Deployment Considerations
– Reverse Proxies
– SSL VPN's
– Web Load Balancer
– Integration with Sametime / Files / Docs
– External Access
– Local Content → iNotes
• Contacts
• Notebook
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40. Optimizing iNotes Performance
 Need to reflect the change in architecture from client/server to browser
– Understand where & how the work takes place
• e.g., Notes is able to keep some internal Notes DB structures (like view indexes)
open for an extended period of time
• Check client browser settings, especially caching & security
 Upgrade to Domino 9.0 if running an older server release!
– Significant CPU & disk I/O savings can be had
 Check server peak CPU usage
– Don't extrapolate from one data point to infinity
• Ensure an apples-to-apples comparison
• Don’t double/triple current Domino CPU. CPU from user interaction is only a
fraction. i.e. You may have 25% CPU peaks, but only 5% is user triggered, so 2-3x
would be 10-15%
– Server may be under-utilized and handle increased load
 Add CPU to upgradeable multi-CPU systems and virtual systems
– Keeps server count equal and administration costs equal
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41. Secure Access Outside The Firewall
 Virtual Private Network – VPN
– Helps provide network level of security to only allow authorized users in.
 Reverse Proxy
– Helps provide High Availability as well as Load Balancing
 SSL VPN
– Secure Sockets Layer – SSL
• Help provides security from packet sniffers by encrypting data over the
network
– Helps provide access control for mobile device users outside the firewall
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42. 7 Key Points to Take Home
 Many trends driving the move to browser clients
 First understand the key differences between iNotes and Notes
 Have a plan to get your Notes applications on the web (Notes Browser Plug-in,
XPages, etc.)
 Review the enabling iNotes checklist
 Review your web infrastructure for iNotes
 Several ways to optomize iNotes for performance
 Options for secure access outside the firewall
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43. Related Sessions
 ID103: What's New in IBM iNotes Social Edition (Scott Souder, Jeff Foster, Tuesday)
 KEY102: IBM Messaging and Collaboration: Innovations and Priorities for Today and Tomorrow
(Scott Souder and Kramer Reeves, Monday)
 ID111: IBM Notes Browser Plug-in : Leverage Your IBM Notes Application Investment in a
Browser (Rajesh Patil, Tuesday)
 ID107: Configuring IBM SmartCloud Notes Web for Your Organization (Daniel Gurney,
Wednesday)
 AD105: IBM iNotes and IBM SmartCloud Notes Web Customization: Make It Your Own (Eric
Spencer, Thursday)
 CUST106: IBM Notes Goes Cloud: How GAD Created an Integrated Pure Browser-based
Workspace (Rajesh Patil, Tuesday)
 AD207: Widgets, Live Text and Now OpenSocial: Linking Your Data to the World! (Andrew Davis,
Tuesday)
 JMP106: Make Your Business Open and Social using IBM Notes Social Edition 9.0.1 (Thomas
Evans, Yun Zhi Lin, Sunday)
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44. Rahul A. Garg
Advisory Software Engineer
IBM Software Group
gargr@us.ibm.com
Twitter: @rahulgsj
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