The document summarizes the key events and findings from the Jacksonville Public Library's (JPL) Capacity Plan project conducted from 2009-2011. It describes how voters approved funding for new libraries through the Better Jacksonville Plan in 2001, but that funding cuts since 2005 have reduced staffing and materials budgets by up to 41%. The Capacity Plan commissioned in 2010 made 26 recommendations, including stabilizing funding and maintaining buildings. It emphasized serving both individuals and communities in a changing digital environment.