This document provides information about an upcoming workshop on conflict resolution and workplace restoration. It states that while workplace conflict is inevitable, left unresolved it can have devastating impacts on organizational culture, collaboration, productivity and profits. The workshop aims to equip HR professionals, managers, and consultants with practical techniques to efficiently detect, manage and resolve workplace conflicts in order to avoid potentially disastrous consequences for organizations. Attendees will gain skills and strategies to identify sources of conflict, understand different conflict approaches, mediate disputes, conduct investigations, and restore workplaces affected by conflict.

1. Overview
Conflict in the workplace is unavoidable. But, left unresolved, or improperly managed, workplace conflict can have a devastating
impact on any organization. Not only is it a catalyst for future litigation, but it can have very costly and time consuming ramifications
on organizational culture, collaboration, productivity and ultimately the bottom line. As an HR professional, consultant or in-house
counsel, it is imperative that you have the ability to efficiently detect, manage and resolve workplace conflict, investigate workplace
disputes and repair workplaces affected by conflict. Attending this workshop in Conflict Resolution and Workplace Restoration will equip
you with practical and proven techniques to manage this complex process and avoid potentially disastrous organizational consequences.
CONFLICT RESOLUTION &
WORKPLACE RESTORATION
WORKSHOP
16 - 17 MARCH 2017
PARK INN SANDTON, JOHANNESBURG. RSA
You’ll come away from the program better prepared, and with knowledge, strategies and tactics including valuable materials
that you can put to immediate use. Don’t miss this unique opportunity to take your conflict resolution skills to the next level.
● HR Professionals/Executives
● HR Directors
● HR Managers
● HR Consultants
● Directors
● Managers of Labour Relations
● Supervisors and Managers
● Team Leaders
● Mediators interested in specializing in
Workplace Conflict Resolution
● Employment and Labour Relations Consultants
● General and In-House Counsel involved in
managing workplace conflict
● In-house Workplace Practice Trainers
● Persons practicing in HR, Employment and
Labour Law
Who should attend? Benefits Of Attending
● Gain insight into the dynamics of conflict
● Learn how to effectively identify sources of workplace conflict
● Understand approaches to conflict and when to use a particular
approach
● Increase confidence when negotiating workplace issues and
disputes
● Appreciate the complex role of manager/HR as workplace
mediators
● Develop and enhance skills to mediate work disputes to successful
resolution
● Understand the mechanics of workplace restoration
● Refine conflict management skills through exercises, case studies,
role-plays, and group discussion
● Review best practices for conducting workplace investigations and
writing defendable investigation reports
● Develop skills to restore workplaces
E: registration@peganix.com T: +2711 041 0181 M: +2761 490 3225 F: +2786 407 8243