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Conflict Strategies
  ChicagoQuest Core Mechanics
Essential Question



What is your strategy for dealing with conflict?
Engage



In what ways can conflict be positive or
helpful?
Video Link



http://www.youtube.com/watch?v=sP6OwyAzq_k
Have a Strategy


Often our responses during conflict are out of
habit or reaction.
Insults, threats, getting physical are often
reactions that are not thought out.
Games

In games, we have a strategy. A strategy is a
plan of action designed to achieve a goal.
Having a strategy is a way to avoid just
reacting.
When we react, we let others control us. When
we have a strategy, we take control.
Scenarios

Using poplett, pages or keynote, develop a
strategy for dealing with one of the following
scenarios.
Trace through several possibilities - what if the
other person responds by escalating the
conflict? what if they de-escalate the conflict?
Ground Rules

Some ground rules for our scenario are:
 Fighting is a lose-lose. It is likely to get you
 in trouble and or hurt. Always assume that
 fighting is a losing strategy.
 Be clear on your goal. Are you trying to
 ‘win’ the conflict? To end it? What goals do
 you have for the given scenario?
scenario 1


There is a person in your class that is always
bothering you - teasing you, nudging you,
being disrespectful towards you in front of
others. Today they have decided to insult how
you walk. How do you respond?
Scenario 2


Your locker is right next to someone who can
be a bit of a bully. At times you are afraid to
even go near there when the bully is around.
How can you address the situation so you
don’t end up late for class?
Scenario 3


Someone you hardly know is always punching
you in the arm as they walk by in the hallway.
At first you thought it was an accident, and
then just messing around, but now it is starting
to feel like the person is just being deliberately
mean. What is your strategy?
A-B-C-D

Remember these A-B-C-Ds for having a
strategy in conflict resolution
 A. Avoid potentially negative situations.
 B. Be calm and collected
 C. Communicate clearly and confidently.
 D. Determine your goals.
A

Avoid potentially negative situations:
 Don’t push into situations that are likely to
 create conflict, to escalate a current issue, or
 to cause other problems.
 Be especially aware in chaotic areas -
 hallways, lunch room, recess, etc.
B

Be calm and collected.
 As we discussed last week, be calm and
 collected.
   Use strategies for calming - deep breaths,
   create additional space, count upwards,
   change your body position
C

Communicate clearly and confidently.
 Use “I” messages, not “you” messages. You
 messages tend to escalate conflict - “you are
 always bothering me”, “you need to stop”,
 “you are a dummy”, etc.
 I messages tend to deescalate conflict - “I am
 frustrated”, “I just want to get to my locker”,
 etc.
C

Communicate clearly and confidently (part 2)
 Clarify as you go - make sure you
 understand what the other person is saying
 and repeat back your understanding to them
 “It sounds like you are really mad at me”
 Use conversation starters, not enders. Avoid
 yes/no questions - ask the other person what
 they think, what ideas they have.
D

Determine your goals
 It is important to act with purpose -
 otherwise you are simply reacting.
 Ask yourself some simple questions - what
 do you hope to gain from this conflict? Is it
 necessary? What would you consider to be a
 good outcome?
Exit



Email your strategy to your Home Base
teacher. Be prepared to discuss your strategies!

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Conflict Strategies

  • 1. Conflict Strategies ChicagoQuest Core Mechanics
  • 2. Essential Question What is your strategy for dealing with conflict?
  • 3. Engage In what ways can conflict be positive or helpful?
  • 5. Have a Strategy Often our responses during conflict are out of habit or reaction. Insults, threats, getting physical are often reactions that are not thought out.
  • 6. Games In games, we have a strategy. A strategy is a plan of action designed to achieve a goal. Having a strategy is a way to avoid just reacting. When we react, we let others control us. When we have a strategy, we take control.
  • 7. Scenarios Using poplett, pages or keynote, develop a strategy for dealing with one of the following scenarios. Trace through several possibilities - what if the other person responds by escalating the conflict? what if they de-escalate the conflict?
  • 8. Ground Rules Some ground rules for our scenario are: Fighting is a lose-lose. It is likely to get you in trouble and or hurt. Always assume that fighting is a losing strategy. Be clear on your goal. Are you trying to ‘win’ the conflict? To end it? What goals do you have for the given scenario?
  • 9. scenario 1 There is a person in your class that is always bothering you - teasing you, nudging you, being disrespectful towards you in front of others. Today they have decided to insult how you walk. How do you respond?
  • 10. Scenario 2 Your locker is right next to someone who can be a bit of a bully. At times you are afraid to even go near there when the bully is around. How can you address the situation so you don’t end up late for class?
  • 11. Scenario 3 Someone you hardly know is always punching you in the arm as they walk by in the hallway. At first you thought it was an accident, and then just messing around, but now it is starting to feel like the person is just being deliberately mean. What is your strategy?
  • 12. A-B-C-D Remember these A-B-C-Ds for having a strategy in conflict resolution A. Avoid potentially negative situations. B. Be calm and collected C. Communicate clearly and confidently. D. Determine your goals.
  • 13. A Avoid potentially negative situations: Don’t push into situations that are likely to create conflict, to escalate a current issue, or to cause other problems. Be especially aware in chaotic areas - hallways, lunch room, recess, etc.
  • 14. B Be calm and collected. As we discussed last week, be calm and collected. Use strategies for calming - deep breaths, create additional space, count upwards, change your body position
  • 15. C Communicate clearly and confidently. Use “I” messages, not “you” messages. You messages tend to escalate conflict - “you are always bothering me”, “you need to stop”, “you are a dummy”, etc. I messages tend to deescalate conflict - “I am frustrated”, “I just want to get to my locker”, etc.
  • 16. C Communicate clearly and confidently (part 2) Clarify as you go - make sure you understand what the other person is saying and repeat back your understanding to them “It sounds like you are really mad at me” Use conversation starters, not enders. Avoid yes/no questions - ask the other person what they think, what ideas they have.
  • 17. D Determine your goals It is important to act with purpose - otherwise you are simply reacting. Ask yourself some simple questions - what do you hope to gain from this conflict? Is it necessary? What would you consider to be a good outcome?
  • 18. Exit Email your strategy to your Home Base teacher. Be prepared to discuss your strategies!