SlideShare a Scribd company logo
CONFLICT MANAGEMENT
CONFLICT is a natural and
healthy part of human personal
and professional relationships.
CONFLICT is a natural and
healthy part of human personal
and professional relationships.
CONFLICT becomes unhealthy
when it is handled in an
unproductive manner
COMMUNICATION
Personality
Extrovert (E) / Introvert (I)
Intuitive (N) / Sensing (S)
Thinker (T) / Feeler (F)
Judging (J) / Perceiving (P)
CLARITY
Roles & Job Descriptions
CLARITY
Decision-Making Process (RACI)
Responsibility
Authority
Consult
Inform
CLARITY
Decision-Making Process
• DECKPLATE – leaders can go anywhere
& talk to anyone
• DECISIONS – follow chain of command
CHARACTER
CHARACTER
• CHOOSING to believe the best vs.
believe the worst
BELIEVING THE BEST OR THE WORST
EXPECTATIONS EXPERIENCE
BELIEVING THE BEST OR THE WORST
EXPECTATIONS EXPERIENCE
GAP
BELIEVING THE BEST OR THE WORST
EXPECTATIONS EXPERIENCE
BELIEVE THE
BEST OR WORST?
CHARACTER
• CHOOSING to believe the best vs.
believe the worst
• FORGIVENESS = “I give up my right to
hurt you for hurting me”
CHARACTER
• CHOOSING to believe the best vs.
believe the worst
• FORGIVENESS = “I give up my right to
hurt you for hurting me”
“Not forgiving someone is like drinking rat poison
and waiting for the rat to die.” ~ Anne Lamont
CONFLICT MANAGEMENT
What is ONE thing you will do to
grow in handling conflict well?

More Related Content

Similar to Conflict Management.pptx is a conflict mitigation training slides designed to train staff and partners on how to properly mitigate conflict

The Myers-Briggs Type Indicator (MBTI) and Career path
The Myers-Briggs Type Indicator (MBTI) and Career pathThe Myers-Briggs Type Indicator (MBTI) and Career path
The Myers-Briggs Type Indicator (MBTI) and Career path
Apple tree
 
Cross-cultural Awareness workshop (20140902) PH-DK-AU short
Cross-cultural Awareness workshop (20140902) PH-DK-AU shortCross-cultural Awareness workshop (20140902) PH-DK-AU short
Cross-cultural Awareness workshop (20140902) PH-DK-AU short
Eugene Pottenger
 
142. Personality Development Intro explained by S. Lakshmanan, Psychologist
142. Personality Development Intro explained by S. Lakshmanan, Psychologist142. Personality Development Intro explained by S. Lakshmanan, Psychologist
142. Personality Development Intro explained by S. Lakshmanan, Psychologist
LAKSHMANAN S
 
Personality Styles
Personality StylesPersonality Styles
Personality Styles
Julia Jasmine
 
Critical thinking in education edited
Critical thinking in education editedCritical thinking in education edited
Critical thinking in education edited
imranali295
 
Pacaldo, J (Management 1)
Pacaldo, J (Management 1)Pacaldo, J (Management 1)
Pacaldo, J (Management 1)
AB block 2B
 
Major General Roger Lane – Managing Director of Roger Lane Consulting Ltd and...
Major General Roger Lane – Managing Director of Roger Lane Consulting Ltd and...Major General Roger Lane – Managing Director of Roger Lane Consulting Ltd and...
Major General Roger Lane – Managing Director of Roger Lane Consulting Ltd and...
HIMSS UK
 
Introduction to Emotional Intelligence & Assertiveness
Introduction to Emotional Intelligence & Assertiveness Introduction to Emotional Intelligence & Assertiveness
Introduction to Emotional Intelligence & Assertiveness
Apropos Productions Ltd.
 
Paragon Assessments II
Paragon Assessments IIParagon Assessments II
Paragon Assessments II
terryea
 
impressionformation-130412093210-phpapp01.pptx
impressionformation-130412093210-phpapp01.pptximpressionformation-130412093210-phpapp01.pptx
impressionformation-130412093210-phpapp01.pptx
vishnupavan8
 
WOC2020 The Communication Edge: What Great Leaders Talk About
WOC2020 The Communication Edge: What Great Leaders Talk About WOC2020 The Communication Edge: What Great Leaders Talk About
WOC2020 The Communication Edge: What Great Leaders Talk About
Career Communications Group
 
concept of Personality & personality traits models
concept of Personality & personality traits modelsconcept of Personality & personality traits models
concept of Personality & personality traits models
kiran bedi
 
interpersonaskills-150721102929-lva1-app6892-2.pdf
interpersonaskills-150721102929-lva1-app6892-2.pdfinterpersonaskills-150721102929-lva1-app6892-2.pdf
interpersonaskills-150721102929-lva1-app6892-2.pdf
ssuser63e8d41
 
Interpersonal skills- Need and Importance
Interpersonal skills- Need and ImportanceInterpersonal skills- Need and Importance
Interpersonal skills- Need and Importance
Dr. Peeyush Verma
 
DiSC in a Nutshell - Quick View
DiSC in a Nutshell - Quick ViewDiSC in a Nutshell - Quick View
DiSC in a Nutshell - Quick View
iamcollinlam
 
The Expressive Engineer - AKA "Empathy for Engineers"
The Expressive Engineer - AKA "Empathy for Engineers"The Expressive Engineer - AKA "Empathy for Engineers"
The Expressive Engineer - AKA "Empathy for Engineers"
Sue Johnston, MBA + a bunch of other stuff
 
Personality Test
Personality TestPersonality Test
Personality Test
Denise Maciel
 
Building Trust
Building TrustBuilding Trust
Building Trust
Christine Riordan
 
Soft Skills as Transferable Skills - What, Why & How?
Soft Skills as Transferable Skills - What, Why & How? Soft Skills as Transferable Skills - What, Why & How?
Soft Skills as Transferable Skills - What, Why & How?
K. M. Hasan Ripon FRSA
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skills
Alan Barker
 

Similar to Conflict Management.pptx is a conflict mitigation training slides designed to train staff and partners on how to properly mitigate conflict (20)

The Myers-Briggs Type Indicator (MBTI) and Career path
The Myers-Briggs Type Indicator (MBTI) and Career pathThe Myers-Briggs Type Indicator (MBTI) and Career path
The Myers-Briggs Type Indicator (MBTI) and Career path
 
Cross-cultural Awareness workshop (20140902) PH-DK-AU short
Cross-cultural Awareness workshop (20140902) PH-DK-AU shortCross-cultural Awareness workshop (20140902) PH-DK-AU short
Cross-cultural Awareness workshop (20140902) PH-DK-AU short
 
142. Personality Development Intro explained by S. Lakshmanan, Psychologist
142. Personality Development Intro explained by S. Lakshmanan, Psychologist142. Personality Development Intro explained by S. Lakshmanan, Psychologist
142. Personality Development Intro explained by S. Lakshmanan, Psychologist
 
Personality Styles
Personality StylesPersonality Styles
Personality Styles
 
Critical thinking in education edited
Critical thinking in education editedCritical thinking in education edited
Critical thinking in education edited
 
Pacaldo, J (Management 1)
Pacaldo, J (Management 1)Pacaldo, J (Management 1)
Pacaldo, J (Management 1)
 
Major General Roger Lane – Managing Director of Roger Lane Consulting Ltd and...
Major General Roger Lane – Managing Director of Roger Lane Consulting Ltd and...Major General Roger Lane – Managing Director of Roger Lane Consulting Ltd and...
Major General Roger Lane – Managing Director of Roger Lane Consulting Ltd and...
 
Introduction to Emotional Intelligence & Assertiveness
Introduction to Emotional Intelligence & Assertiveness Introduction to Emotional Intelligence & Assertiveness
Introduction to Emotional Intelligence & Assertiveness
 
Paragon Assessments II
Paragon Assessments IIParagon Assessments II
Paragon Assessments II
 
impressionformation-130412093210-phpapp01.pptx
impressionformation-130412093210-phpapp01.pptximpressionformation-130412093210-phpapp01.pptx
impressionformation-130412093210-phpapp01.pptx
 
WOC2020 The Communication Edge: What Great Leaders Talk About
WOC2020 The Communication Edge: What Great Leaders Talk About WOC2020 The Communication Edge: What Great Leaders Talk About
WOC2020 The Communication Edge: What Great Leaders Talk About
 
concept of Personality & personality traits models
concept of Personality & personality traits modelsconcept of Personality & personality traits models
concept of Personality & personality traits models
 
interpersonaskills-150721102929-lva1-app6892-2.pdf
interpersonaskills-150721102929-lva1-app6892-2.pdfinterpersonaskills-150721102929-lva1-app6892-2.pdf
interpersonaskills-150721102929-lva1-app6892-2.pdf
 
Interpersonal skills- Need and Importance
Interpersonal skills- Need and ImportanceInterpersonal skills- Need and Importance
Interpersonal skills- Need and Importance
 
DiSC in a Nutshell - Quick View
DiSC in a Nutshell - Quick ViewDiSC in a Nutshell - Quick View
DiSC in a Nutshell - Quick View
 
The Expressive Engineer - AKA "Empathy for Engineers"
The Expressive Engineer - AKA "Empathy for Engineers"The Expressive Engineer - AKA "Empathy for Engineers"
The Expressive Engineer - AKA "Empathy for Engineers"
 
Personality Test
Personality TestPersonality Test
Personality Test
 
Building Trust
Building TrustBuilding Trust
Building Trust
 
Soft Skills as Transferable Skills - What, Why & How?
Soft Skills as Transferable Skills - What, Why & How? Soft Skills as Transferable Skills - What, Why & How?
Soft Skills as Transferable Skills - What, Why & How?
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skills
 

Recently uploaded

Hindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdfHindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdf
Dr. Mulla Adam Ali
 
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movieFilm vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Nicholas Montgomery
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
Celine George
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
TechSoup
 
Advanced Java[Extra Concepts, Not Difficult].docx
Advanced Java[Extra Concepts, Not Difficult].docxAdvanced Java[Extra Concepts, Not Difficult].docx
Advanced Java[Extra Concepts, Not Difficult].docx
adhitya5119
 
How to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRMHow to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRM
Celine George
 
Life upper-Intermediate B2 Workbook for student
Life upper-Intermediate B2 Workbook for studentLife upper-Intermediate B2 Workbook for student
Life upper-Intermediate B2 Workbook for student
NgcHiNguyn25
 
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
PECB
 
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdfWalmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
TechSoup
 
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
WaniBasim
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
adhitya5119
 
How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17
Celine George
 
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Dr. Vinod Kumar Kanvaria
 
South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)
Academy of Science of South Africa
 
Reimagining Your Library Space: How to Increase the Vibes in Your Library No ...
Reimagining Your Library Space: How to Increase the Vibes in Your Library No ...Reimagining Your Library Space: How to Increase the Vibes in Your Library No ...
Reimagining Your Library Space: How to Increase the Vibes in Your Library No ...
Diana Rendina
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
Jean Carlos Nunes Paixão
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
iammrhaywood
 
writing about opinions about Australia the movie
writing about opinions about Australia the moviewriting about opinions about Australia the movie
writing about opinions about Australia the movie
Nicholas Montgomery
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
Katrina Pritchard
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Wahiba Chair Training & Consulting
 

Recently uploaded (20)

Hindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdfHindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdf
 
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movieFilm vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
 
Advanced Java[Extra Concepts, Not Difficult].docx
Advanced Java[Extra Concepts, Not Difficult].docxAdvanced Java[Extra Concepts, Not Difficult].docx
Advanced Java[Extra Concepts, Not Difficult].docx
 
How to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRMHow to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRM
 
Life upper-Intermediate B2 Workbook for student
Life upper-Intermediate B2 Workbook for studentLife upper-Intermediate B2 Workbook for student
Life upper-Intermediate B2 Workbook for student
 
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
 
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdfWalmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
 
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
 
How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17
 
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
 
South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)
 
Reimagining Your Library Space: How to Increase the Vibes in Your Library No ...
Reimagining Your Library Space: How to Increase the Vibes in Your Library No ...Reimagining Your Library Space: How to Increase the Vibes in Your Library No ...
Reimagining Your Library Space: How to Increase the Vibes in Your Library No ...
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
 
writing about opinions about Australia the movie
writing about opinions about Australia the moviewriting about opinions about Australia the movie
writing about opinions about Australia the movie
 
BBR 2024 Summer Sessions Interview Training
BBR  2024 Summer Sessions Interview TrainingBBR  2024 Summer Sessions Interview Training
BBR 2024 Summer Sessions Interview Training
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
 

Conflict Management.pptx is a conflict mitigation training slides designed to train staff and partners on how to properly mitigate conflict