Personality types and styles of conflict management

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Personality types and styles of conflict management

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Personality types and styles of conflict management

  1. 1. Personality Types and Styles of Conflict Management (By: Bilal Naqeeb)
  2. 2.  Conflict occurs when two or more parties (people, groups, etc.) perceive that they have mutually incompatible goals.  They want different outcomes.  Conflicts vary in intensity and duration.  Intensity affects the way we intervene. What is Conflict?
  3. 3. 1. Conflict is only negative 2. Conflict is only about Outcomes 3. There is only one right way 4. Conflict is abnormal The Myths of Conflicts
  4. 4.  Intra-personal (within the individual)  Interpersonal (between individuals)  Intragroup (within a group)  Intergroup (between groups)  Organizational  Societal  National  International  Global Levels of Conflict
  5. 5. Causes of conflict  Conflict of aims- different goals  Conflict of ideas- different interpretations  Conflict of attitudes - different opinions  Conflict of behavior- different behaviors are unacceptable
  6. 6. Pyramid of Conflict
  7. 7. Why Conflict Arises Type “A” Personality Vs. Type “B Personality
  8. 8. Type ”A” Personality  Highly Competitive  Strong Personality  Restless when inactive  Seeks reward  Thrives on deadlines
  9. 9. Type “B” Personality  Works methodically  Rarely competitive  Enjoys leisure time  Does not anger easily  Does job well but doesn’t need recognition  Easy-going
  10. 10. Aggressive People Body language  Stiff and straight  Bangs tables to emphasize points  Folds arms across body Aggressive people are basically insecure….. Try to avoid them. Verbal language  “I want you to…”  “You must…”  “Do what I tell you!”  “You’re stupid!”
  11. 11. Submissive people Body Language  Avoids eye contact  Stooped posture  Speaks quietly  Fidgets Verbal Language  “I’m sorry”  “It’s all my fault”  “Oh dear” Submissive people have a great sense of inferiority
  12. 12. Assertive People  Body language  Stands straight  Appears composed  Smiles  Maintains eye contact  Verbal language  “Let’s”  “How shall we do this?”  “I think… What do you think?”  “I would like…”
  13. 13. Personalities who cause conflict  Aggressor  Passive  Error prone  Negative attitude  Chatterbox  Do nothing
  14. 14. Exercise: Conflict Management Style Survey
  15. 15. USING SCORE SHEET
  16. 16. CONFLICT MANAGEMENT STYLES COMPETING (MY WAY)
  17. 17. CONFLICT MANAGEMENT STYLES COLLABORATING (OUR WAY)
  18. 18. CONFLICT MANAGEMENT STYLES COMPROMISING (50/50)
  19. 19. CONFLICT MANAGEMENT STYLES ACCOMODATING (YOUR WAY)
  20. 20. CONFLICT MANAGEMENT STYLES AVOIDING (NO WAY)
  21. 21. CONFLICT CONTINUUM
  22. 22. 22 Exercise: Advantages and Disadvantages of each Conflict Style
  23. 23. 23 Competition  Plus The winner is clear Winners usually experience gains  Minus Establishes the battleground for the next conflict May cause worthy competitors to withdraw or leave the organization
  24. 24. 24 Accommodation  Plus Curtails conflict situation Enhances ego of the other  Minus Sometimes establishes a precedence Does not fully engage participants
  25. 25. 25 Compromise  Plus  Shows good will  Establishes friendship  Minus  No one gets what they want  May feel like a dead end
  26. 26. 26 Collaboration  Plus  Everyone “wins”  Creates good feelings  Minus  Hard to achieve since no one knows how  Often confusing since players can “win” something they didn’t know they wanted

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