Conflict is a natural event in any team. This presentation will help in understanding its causes and actions to prevent conflict in teams and individuals. I used examples from bollywood moview Dilwale Dulhania Le Jayenge to help audiance understand it easily. This will be helpful for managers to sense and prevent conflicts in their teams. (Images is taken from Internet)

1. CONFLICT MANAGEMENT
Presented by Ankur (Twitter: @JOHRIANK)
Jan 6th 2018
With examples from

2. CONTENTS
 What is conflict
 Why conflict occurs
 Types of conflict
 Management thoughts
 Ways to manage conflict

3. CONFLICT
 An expressed struggle between at least two interdependent parties who
perceive incompatible goals, scarce resources, and interference from
the other party in achieving their goals

4. WHY CONFLICT OCCURS
 Differences in information, beliefs, values, interests, or desires.
 A scarcity of some resource.
 Rivalries in which one person or group competes with another.
Parties: 1st Party - Rahul
2nd Party – Kuljeet
Goal: Marry Simran
Scarce Resource: Simran

5. TYPES
 Individual – Within individual
 Individual – Between individuals
 Teams - Within & Between

6. TYPES
 Individual – Within individual
 Individual – Between individuals
 Teams - Within & Between

7. TYPES
 Individual – Within individual
 Individual – Between individuals
 Teams - Within & Between

8. MANAGEMENT THINKS
 The belief that conflict is not only a positive force in group but that it
is absolutely necessary for a group to perform effectively

9. WAYS TO MANAGE CONFLICT
 Avoidance
 Preventive Approach
 Reactive Approach

10. Preventing Conflict
Practice Clear
Communication
Practice Active Listening Nothing Personal
Focus on Actionable
Solutions
Insist on Honest
Dialogue & Feelings

11. Reactive Approach
 Competition (Win – Lose)
 Accommodation (Win – Lose)
 Compromise (Lose – Lose)
 Collaborate (Win – Win)

12. Thank You
Speak Up,
Communicate
&
Resolve Your
Conflicts