This document defines conflict and conflict management, and discusses types of conflicts, causes of conflicts, and effects of conflicts. It then describes different modes of handling conflicts, including competing, accommodating, avoiding, collaborative, and compromising. Strategies for handling conflicts effectively are presented, such as considering the issues, relationships, power balance, and available time. An example story is provided about dividing camels between three sons, which is resolved by finding a common ground. The conclusion is that conflict is inevitable but can be productive if managed well, and poorly handled conflict leads to issues like non-productivity.

1. CONFLICT MANAGEMENT Presented by
Nidhi Kashyap

2. DEFINITION
Conflict
Conflict management

3. TYPES
Inter-personal and Intra-personal
Inter-group and Intra-group
Competitive and Disruptive

4. Causes of
Conflict
• Conflicting perception : different perception of what
the organization's goals are , methods used and who is
responsible for what role can lead to conflict. It can be
avoided by open and transparent communication.
• Conflicting styles : No two individual will work the
same. It can be avoided by selecting team based on
their similarities and strength
• Conflicting goals: what may be development for some ,
may become destruction for some others like
industrialists may want dams for electricity but such
dams would displace the natives of the region .
• Scarce resources, communication barriers, unresolved
prior conflicts, unclear roles.

5. EFFECTSOF
CONFLICTS
 Mental health concerns : stress, problems of sleeping,
loss of appetite and headaches.
 Absenteeism : Avoid meetings to prevent themselves
from experiencing stress and stress related symptoms.
 Staff turnover : may decide to leave the organization.
 De-motivation
 Non-productivity : causes employees to focus less on
project at hand and more on venting about
frustrations.

6. Handling
conflicts.

7. Conflict
handling modes.
 Competing :Individuals with this conflict handling mode are likely
to use whatever they can to win an argument such as particularly
good debating skills or even the use of rank.These individuals
defend their position in an argument heavily.
 Accommodating :This could be a style leaned on out of a feeling of
self-sacrifice for the bigger picture. However, it could also be used
by individuals who truly dislike conflict and are willing to sacrifice
their opinions in an argument to avoid it.
 Avoiding : Rather than choosing a side, these individuals are likely
to neither pursue their own interests or the interests of anyone else
involved in the conflict.
 Collaborative : it consider both sides of a conflict and look at the
underlying problems and find an answer that works for everyone.
 Compromising :It looks at both sides of the problem and find a
middle ground

8. Strategies to
handle conflicts
 Issues : the extent to which the conflict involves
impoprtant priorities , principles or values are
involved in the conflict.
 Relationship : the importance of mantaining a close ,
mutually supportive relationship with the other party.
 Relative Power : the power balance between you and
other party.
 AvailableTime : how much time you have to resolve
issue.

9. Activity : a
situation
There was a father who left 17 camels as an
asset for his three sons.Will of the father
stated that the eldest son should get half
of 17 camels while the middle son should
be given 1/3rd (one-third).The youngest
son should be given 1/9th (one-ninth) of
the 17 camels.So, three sons decided to go
to a wise man .
HOWTO DIVIDETHE CAMELS?
THINK!!!

10. SOLUTION
• So, the wise man, after giving this thought,
brought one camel of his own and added the
same to 17.That increased the total to 18
camels.
• Now, he started reading the deceased father’s
will.
• Half of 18 = 9. So he gave the eldest son 9 camels
• 1/3rd of 18 = 6. So he gave the middle son 6 camels
• 1/9th of 18 = 2. So he gave the youngest son 2
camels.
• Now add this up: 9 plus 6 plus 2 is 17 and this
leaves one camel, which the wise man took away.

11. STORY
ANALYSIS
So, the attitude of conflict resolution is to find
the 18th camel i.e. the common ground. Once a
person is able to find the 18th ground by using
his or her intellect, the issue is resolved. It is
difficult and at times, it is not easy at all.
However, to reach a solution, first step is to
believe that there is a solution. If we think that
there is no solution, we won’t be able to reach
any!

12. Conclusion
Conflict is unavoidable , It is a healthy sign not a negative process as well managed
conflicts can stimulate competition among workers to perform better than others. It
is also a powerful source of motivation . But poorly managed conflicts can lead to
non-productivity , frustrations and clashes.

13. THANK YOU!!!