The document discusses various forms of conflict, including intrapersonal, interpersonal, intergroup, inter-organizational, and international conflicts, and outlines sources and definitions of disputes. It also emphasizes the complexity of conflicts, which often involve incompatible goals and the need for comprehensive approaches to resolution, such as negotiation and mediation. Additionally, it mentions the Nepal Council of Arbitration, an organization established for the resolution of commercial and construction disputes.

1. CONFLICT &
DISPUTE
Nelson Kandel
075BCE084
Pulchowk Campus

2. Conflict
The Kathmandu Post
4 Dec, 2022
1 | Nelson Kandel (075BCE084)

3. Conflict
Stranded Bridge
At Teku
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4. Conflict
➢Struggle between people which may be
physical or between conflicting ideas
➢Can be within one person or involve
several parties
➢arise because of different values or
needs
➢very often lead to fights, even wars
➢Inevitable aspect of team work
3 | Nelson Kandel (075BCE084)

5. ➢ 1. Intrapersonal Conflict (most difficult form of conflict): two incompatible
tendencies
➢ 2. Interpersonal Conflict (dyadic relation): Substantive/Emotional
➢ 3. Intergroup Conflict (different teams/groups) e.g.: Marketing/Manufacturing
➢ 4. Inter-organizational Conflict : Competition
➢ 5. International Conflict: Border Issues/ War
Forms of Conflict
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6. ➢ Personal difference
➢ Goal Incompatibility
➢ Gender and other social difference
➢ Uncertainty
➢ Resource Scarcity
➢ Frustration, Stress & Burnout
Sources of Conflict
5 | Nelson Kandel (075BCE084)

7. Conflict Management
Source:
https://www.indeed.com/career-advice/finding-a-
job/what-is-conflict-management
6| Nelson Kandel (075BCE084)

8. Dispute
➢Disagreement between two or more
parties
➢conflicting interests, goals, or
perspectives on an issue
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9. Dispute Resolution
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10. Dispute Resolution Methods
Source:
https://mediationblog.kluwerarbitration.com/2021
/10/06/part-1-how-to-assess-the-suitability-of-
mediation-for-investment-disputes/
9 | Nelson Kandel (075BCE084)

11. Nepal Council of Arbitration (NEPCA)
➢Founded in 1991
➢Autonomous and non-profitable
organization
➢Administrative services for arbitration
➢Facilitates for settlement of commercial as
well as construction disputes
➢established rules and procedures for its
arbitration and mediation
10 | Nelson Kandel (075BCE084)

12. Conflict
➢Two or more parties have
incompatible goals
➢Complex and can involve
multiple issue
➢Require more comprehensive
approach
➢No means to reconcile
11 | Nelson Kandel (075BCE084)

13. Conflict
➢Two or more parties have
incompatible goals
➢Complex and can involve
multiple issue
➢Require more comprehensive
approach
➢No means to reconcile
➢Disagree between two parties
over specific issue
➢Limited in scope
➢Can be resolved through
negotiation, mediation and
arbitration.
➢Can be reconciled
Dispute
11 | Nelson Kandel (075BCE084)

14. Conflict
➢Two or more parties have
incompatible goals
➢Complex and can involve
multiple issue
➢Require more comprehensive
approach
➢No means to reconcile
➢Disagree between two parties
over specific issue
➢Limited in scope
➢Can be resolved through
negotiation, mediation and
arbitration.
➢Can be reconciled
Dispute
➢Both involves emotional intensity
➢Both have potential for escalation if left unresolved
➢Both need to be resolved as soon as possible
11 | Nelson Kandel (075BCE084)

15. Thank You