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CONFLICT &
DISPUTE
Nelson Kandel
075BCE084
Pulchowk Campus
Conflict
The Kathmandu Post
4 Dec, 2022
1 | Nelson Kandel (075BCE084)
Conflict
Stranded Bridge
At Teku
2 | Nelson Kandel (075BCE084)
Conflict
➢Struggle between people which may be
physical or between conflicting ideas
➢Can be within one person or involve
several parties
➢arise because of different values or
needs
➢very often lead to fights, even wars
➢Inevitable aspect of team work
3 | Nelson Kandel (075BCE084)
➢ 1. Intrapersonal Conflict (most difficult form of conflict): two incompatible
tendencies
➢ 2. Interpersonal Conflict (dyadic relation): Substantive/Emotional
➢ 3. Intergroup Conflict (different teams/groups) e.g.: Marketing/Manufacturing
➢ 4. Inter-organizational Conflict : Competition
➢ 5. International Conflict: Border Issues/ War
Forms of Conflict
4 | Nelson Kandel (075BCE084)
➢ Personal difference
➢ Goal Incompatibility
➢ Gender and other social difference
➢ Uncertainty
➢ Resource Scarcity
➢ Frustration, Stress & Burnout
Sources of Conflict
5 | Nelson Kandel (075BCE084)
Conflict Management
Source:
https://www.indeed.com/career-advice/finding-a-
job/what-is-conflict-management
6| Nelson Kandel (075BCE084)
Dispute
➢Disagreement between two or more
parties
➢conflicting interests, goals, or
perspectives on an issue
7| Nelson Kandel (075BCE084)
Dispute Resolution
8| Nelson Kandel (075BCE084)
Dispute Resolution Methods
Source:
https://mediationblog.kluwerarbitration.com/2021
/10/06/part-1-how-to-assess-the-suitability-of-
mediation-for-investment-disputes/
9 | Nelson Kandel (075BCE084)
Nepal Council of Arbitration (NEPCA)
➢Founded in 1991
➢Autonomous and non-profitable
organization
➢Administrative services for arbitration
➢Facilitates for settlement of commercial as
well as construction disputes
➢established rules and procedures for its
arbitration and mediation
10 | Nelson Kandel (075BCE084)
Conflict
➢Two or more parties have
incompatible goals
➢Complex and can involve
multiple issue
➢Require more comprehensive
approach
➢No means to reconcile
11 | Nelson Kandel (075BCE084)
Conflict
➢Two or more parties have
incompatible goals
➢Complex and can involve
multiple issue
➢Require more comprehensive
approach
➢No means to reconcile
➢Disagree between two parties
over specific issue
➢Limited in scope
➢Can be resolved through
negotiation, mediation and
arbitration.
➢Can be reconciled
Dispute
11 | Nelson Kandel (075BCE084)
Conflict
➢Two or more parties have
incompatible goals
➢Complex and can involve
multiple issue
➢Require more comprehensive
approach
➢No means to reconcile
➢Disagree between two parties
over specific issue
➢Limited in scope
➢Can be resolved through
negotiation, mediation and
arbitration.
➢Can be reconciled
Dispute
➢Both involves emotional intensity
➢Both have potential for escalation if left unresolved
➢Both need to be resolved as soon as possible
11 | Nelson Kandel (075BCE084)
Thank You

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Conflict and Dispute