This document discusses the importance of confidentiality and protecting personal information in healthcare. It provides definitions of confidentiality and personally identifiable information. It notes that past studies have shown healthcare providers are sometimes confused about what information is confidential. The document recommends that managers have open discussions with employees about confidentiality policies and issues, and use tools like training videos and interactive modules to assess understanding and provide reminders about best practices for maintaining confidentiality. These include not leaving sensitive files in public areas and being careful about phone conversations, email, and social media.