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Library Process Redesign: Renewing Services, Changing Workflows Karen S Calhoun
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Leading the library of the future: w(h)ither technical services?Keith Webster
The document discusses the changing role of technical services in libraries. It notes that technical services used to consume a large portion of library resources to acquire, catalog, and process physical materials, but that role is now obsolete with digital formats and universal access. The advent of electronic publishing and new discovery tools have made the traditional organizational structure focused on technical services unnecessary. This change has led to a dramatic improvement in library services over the past decade as libraries shift resources from technical processing to more direct user services.
Abid Hussain library officer Institute of Strategic Studies highlights the strategy to attract users to the library in order to create an environment which is more conducive and users can sit for a long time to study in the library for a long hour.
Using online Instant Messaging tools to provide virtual reference services to users in HE and FE. Includes results of surveys from practitioners.
Delivered at the Innovation and Development Fund conference.
Presentation by Carol Tenopir at the LIS DREaM final conference.
More information about this event is available at http://lisresearch.org/dream-project/dream-event-5-conference-monday-9-july-2012/
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Library Process Redesign: Renewing Services, Changing Workflows Karen S Calhoun
Invited presentation for Cambridge University Library, 10 February 2011. Reviews trends in research library collections including e-resources and special collections; discusses principles and practice of library process redesign to free up time for new initiatives.
Leading the library of the future: w(h)ither technical services?Keith Webster
The document discusses the changing role of technical services in libraries. It notes that technical services used to consume a large portion of library resources to acquire, catalog, and process physical materials, but that role is now obsolete with digital formats and universal access. The advent of electronic publishing and new discovery tools have made the traditional organizational structure focused on technical services unnecessary. This change has led to a dramatic improvement in library services over the past decade as libraries shift resources from technical processing to more direct user services.
Abid Hussain library officer Institute of Strategic Studies highlights the strategy to attract users to the library in order to create an environment which is more conducive and users can sit for a long time to study in the library for a long hour.
Using online Instant Messaging tools to provide virtual reference services to users in HE and FE. Includes results of surveys from practitioners.
Delivered at the Innovation and Development Fund conference.
Presentation by Carol Tenopir at the LIS DREaM final conference.
More information about this event is available at http://lisresearch.org/dream-project/dream-event-5-conference-monday-9-july-2012/
Great Expectations - Transforming Frontline Services
A conference organised by Library and Learning Resources, Birmingham City University
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1. The document discusses the development of an automated library management system for Cavendish University Uganda to improve their library services.
2. The current manual library system was deemed inefficient due to the growing number of students and resources. Services like book borrowing were difficult to manage and track.
3. An electronic library management system was developed using a prototyping method. The system allows for easier tracking of library users and resources, improved report generation, and more efficient searching of materials.
The swot analysis: Marketing and promotional strategies used at the UM LibraryNor Hazidah
The document discusses the SWOT analysis of marketing and promotional strategies at the University of Malaya Library. It provides an overview of the university and library, including details on divisions and collections. The SWOT analysis then examines the library's strengths (including new technology and location), weaknesses (outdated structures and limited parking), opportunities (publishing materials, events, and outreach), and threats (changing perceptions and expenses). Strategies are proposed to capitalize on strengths and opportunities, while addressing weaknesses and threats. The impact of promotion is then summarized as increased usage, visitors, and recognition for the library.
This document provides an overview of the evolution of digital resource centers and libraries. It discusses the transition from traditional paper-based libraries to digital libraries and resource centers. Key points covered include the benefits of online public access catalogs (OPACs) and CD-ROMs, the impact of the internet and web technology, definitions of digital libraries, and characteristics of digital libraries such as providing access to distributed information and ability to handle multilingual content. The document also defines what a school resource center is and its objectives to serve the school community.
This document provides an overview of the evolution of digital resource centers and libraries. It discusses the transition from traditional paper-based libraries to digital libraries and resource centers. Key points covered include the benefits of online public access catalogs (OPACs) and CD-ROMs, the impact of the internet and web technology, definitions of digital libraries, and characteristics of digital libraries such as providing access to distributed information and ability to handle multilingual content. The document also defines what a school resource center is and its objectives of serving the school community.
Electronic journals and digital preservationPhilip Adams
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ARLG 2014 conference workshop detail with abstractsCILIP ARLG
This document provides information about several presentations to be given at two workshops on Monday 23 June. It includes abstracts for 11 presentations covering topics such as e-safety education, special collections, information literacy instruction, inclusive library services, and library spaces. The presentations will discuss initiatives at various universities and colleges in the UK regarding topics like embedded instruction, collaboration, service delivery models, and library involvement in university open days.
The document discusses trends in developing the next-generation medical library. It outlines a paradigm shift from traditional provider-driven libraries to new user-driven models enabled by emerging technologies. Key points include adopting a flexible Library 2.0 approach focused on user needs through services, content, technology and staff competencies. The medical library of 2013 at the new Norwegian university hospital is envisioned to have librarians supporting users directly in their workplaces through improved publishing and research services.
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A&SL Seminar 2010 - Marie O'Neill's presentationEva Hornung
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The METU Library is a pilot institution in Turkey's Performance-based Budgeting Project. It aims to increase user satisfaction by providing modern library services. To do so, it is developing a 5-year strategic plan with goals like improving its electronic collections, digitizing theses, and enhancing technical infrastructure and user services. It conducts surveys and uses standards like LibQUAL+ and E-Metrics to measure performance and user satisfaction before and after implementing its strategic plan.
This document is a project proposal for a library management system for Kangema High School. It outlines the problem of manual library management processes being inefficient. The proposed solution is a computerized library management system to automate recording of books, borrowing, and returning. The objectives are to replace paper-based systems, allow book searching, and implement a system that meets user needs and can be tested. The significance is explained as making processes more efficient and records more accurate. The scope is managing core library functions. Research methodology and system requirements are also outlined.
This document discusses developing an online book catalogue system for a university bookstore. It aims to facilitate information sharing about textbooks between students, lecturers and the bookstore. Currently, the bookstore only has an internal system and students/lecturers must visit physically to view book information.
The project involved researching the current textbook purchasing and review processes. Questionnaires were distributed to students and lecturers to gather requirements. A prototype online book catalogue system was developed based on the research. It allows accessing textbook lists and reviews online without visiting the store. User testing found students and lecturers were interested and felt it could be useful to implement at the university.
e-Governance is the ICT-enabled route to achieving good governance.
An e-library is a library in which collections are stored in digital formats (as opposed to print, microform, or other media) and accessible by computers. The digital content may be stored locally, or accessed remotely via computer networks.
As a part of my regular academic activities under the course “Globalization and Governance (PA-322)”, I was assigned to plan for making department’s seminar an e-library .
This document contains an e-Library Manifesto which introduces the relevant ‘systems’. It describes the main concepts characterising these systems, i.e., content, user, functionality, quality, policy and architecture. It also describes the reference frameworks needed to clarify the e-Library Reference Architecture.
This e-library will meet the needs and passions of teachers and students and the learning styles of the latter of the department .
Jabes 2012 - Conférence inaugurale "La transformation des Bibliothèques Unive...ABES
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The document discusses the urgent need for transformation in university libraries due to various disruptive technological elements. It outlines how libraries traditionally functioned but will need to change, such as moving from local selection and acquisition to outsourcing these functions. The document proposes that libraries focus on providing expertise for research and teaching through services like data curation, copyright advising, and supporting e-research. It presents Leiden University Library's strategic plan to become an "expert center for digital information" and partner in knowledge creation and dissemination.
Empowering Library and Information Professionals and Library End-Users of Aca...Manoj Kumar Sinha
This PPT was presented at Department of Library and Information Science during Refresher Course Lecture delivered by me. This lecture deals with changing role of Academic Library in empowerment of Library Users .
A new generation of library resource sharing solutions is helping libraries transform legacy ILL practices and systems. Solutions such as Project Reshare, RapidILL from Ex Libris and Tipasa from OCLC are helping to build peer-to-peer resource sharing communities such as the N8+, improve the user experience and reduce costs and complexity. They are also challenging assumptions about library collections and the value of big deals, helping to drive forward a more open and equitable research environment.
This document discusses views on the long-term value of e-learning objects and materials. While there has been significant investment in e-learning over the past decades, the failure of many initiatives to take root in higher education has damaged credibility. E-learning objects are seen as having less clear boundaries than traditional resources. Standards need to be established to define e-learning concepts and ensure quality. Respondents expressed more confidence in traditional resources than digital materials. However, use of digital resources is trending upward. Care must be taken to consider pedagogical issues and develop models for effective reuse of e-learning resources.
Mobility Justice was organised as a Master level course for interaction Design students of Umeå Insitute of Design
in Spring 2017. It was a part of the pedagogic module - communication Design for co-creation (52307VT17).
The document discusses results in design research projects. It argues that results can be seen as the reconfiguration of objects and people over time through learning and gaining skills. The role of designers shifts from creating fixed objects to facilitating artifacts that evolve through use. As a consequence, there is no clear separation between users and designers, but rather people with different experiences involved at different stages of the process. Two examples are provided: creative spaces in libraries that fostered open collaboration and a communal pantry that brought together food producers and connected complementary practices to envision open food futures.
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1. The document discusses the development of an automated library management system for Cavendish University Uganda to improve their library services.
2. The current manual library system was deemed inefficient due to the growing number of students and resources. Services like book borrowing were difficult to manage and track.
3. An electronic library management system was developed using a prototyping method. The system allows for easier tracking of library users and resources, improved report generation, and more efficient searching of materials.
The swot analysis: Marketing and promotional strategies used at the UM LibraryNor Hazidah
The document discusses the SWOT analysis of marketing and promotional strategies at the University of Malaya Library. It provides an overview of the university and library, including details on divisions and collections. The SWOT analysis then examines the library's strengths (including new technology and location), weaknesses (outdated structures and limited parking), opportunities (publishing materials, events, and outreach), and threats (changing perceptions and expenses). Strategies are proposed to capitalize on strengths and opportunities, while addressing weaknesses and threats. The impact of promotion is then summarized as increased usage, visitors, and recognition for the library.
This document provides an overview of the evolution of digital resource centers and libraries. It discusses the transition from traditional paper-based libraries to digital libraries and resource centers. Key points covered include the benefits of online public access catalogs (OPACs) and CD-ROMs, the impact of the internet and web technology, definitions of digital libraries, and characteristics of digital libraries such as providing access to distributed information and ability to handle multilingual content. The document also defines what a school resource center is and its objectives to serve the school community.
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This document provides information about several presentations to be given at two workshops on Monday 23 June. It includes abstracts for 11 presentations covering topics such as e-safety education, special collections, information literacy instruction, inclusive library services, and library spaces. The presentations will discuss initiatives at various universities and colleges in the UK regarding topics like embedded instruction, collaboration, service delivery models, and library involvement in university open days.
The document discusses trends in developing the next-generation medical library. It outlines a paradigm shift from traditional provider-driven libraries to new user-driven models enabled by emerging technologies. Key points include adopting a flexible Library 2.0 approach focused on user needs through services, content, technology and staff competencies. The medical library of 2013 at the new Norwegian university hospital is envisioned to have librarians supporting users directly in their workplaces through improved publishing and research services.
From industry to academia: user-centred design driving library service innova...LIBER Europe
From industry to academia: user-centred design driving library service innovation at Cambridge University Library. The library has adopted techniques from industry like user-centered design to better understand student and faculty needs. Research methods like diary studies, interviews and observations have provided insights into user behaviors. Personas, journey maps and an experience map were created. The Futurelib program rapidly prototypes new services, with Spacefinder - a tool finding study spaces on campus - being an example. It has been successful, with nearly 13,000 sessions in 8 months. Overall findings show user experiences are complex, small changes can have big impacts, and moving quickly helps deliver benefits to users.
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The document outlines Dublin Business School Library's strategy for developing online information resources from 2006-present. Key points of the strategy included consolidating vendors to reduce costs, automating processes, generating income, simplifying access through a single search platform (Ebscohost), and promoting resources to educate users. The strategy helped modernize systems and processes while keeping costs stable through savings and new revenue streams.
The METU Library is a pilot institution in Turkey's Performance-based Budgeting Project. It aims to increase user satisfaction by providing modern library services. To do so, it is developing a 5-year strategic plan with goals like improving its electronic collections, digitizing theses, and enhancing technical infrastructure and user services. It conducts surveys and uses standards like LibQUAL+ and E-Metrics to measure performance and user satisfaction before and after implementing its strategic plan.
This document is a project proposal for a library management system for Kangema High School. It outlines the problem of manual library management processes being inefficient. The proposed solution is a computerized library management system to automate recording of books, borrowing, and returning. The objectives are to replace paper-based systems, allow book searching, and implement a system that meets user needs and can be tested. The significance is explained as making processes more efficient and records more accurate. The scope is managing core library functions. Research methodology and system requirements are also outlined.
This document discusses developing an online book catalogue system for a university bookstore. It aims to facilitate information sharing about textbooks between students, lecturers and the bookstore. Currently, the bookstore only has an internal system and students/lecturers must visit physically to view book information.
The project involved researching the current textbook purchasing and review processes. Questionnaires were distributed to students and lecturers to gather requirements. A prototype online book catalogue system was developed based on the research. It allows accessing textbook lists and reviews online without visiting the store. User testing found students and lecturers were interested and felt it could be useful to implement at the university.
e-Governance is the ICT-enabled route to achieving good governance.
An e-library is a library in which collections are stored in digital formats (as opposed to print, microform, or other media) and accessible by computers. The digital content may be stored locally, or accessed remotely via computer networks.
As a part of my regular academic activities under the course “Globalization and Governance (PA-322)”, I was assigned to plan for making department’s seminar an e-library .
This document contains an e-Library Manifesto which introduces the relevant ‘systems’. It describes the main concepts characterising these systems, i.e., content, user, functionality, quality, policy and architecture. It also describes the reference frameworks needed to clarify the e-Library Reference Architecture.
This e-library will meet the needs and passions of teachers and students and the learning styles of the latter of the department .
Jabes 2012 - Conférence inaugurale "La transformation des Bibliothèques Unive...ABES
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This document discusses views on the long-term value of e-learning objects and materials. While there has been significant investment in e-learning over the past decades, the failure of many initiatives to take root in higher education has damaged credibility. E-learning objects are seen as having less clear boundaries than traditional resources. Standards need to be established to define e-learning concepts and ensure quality. Respondents expressed more confidence in traditional resources than digital materials. However, use of digital resources is trending upward. Care must be taken to consider pedagogical issues and develop models for effective reuse of e-learning resources.
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Conceptualising a product service system aditya pawar
1. 1
Information mobility and re-production
Mika Liao, Chetan K.S, Gil Nachmany, Aditya Pawar
Industrial Design Engineering
TUDelft
Landbergstraat 15
NL 2628 CE Delft
The Netherlands
ABSTRACT
This paper proposes a product service system (PSS) that
attempts to create a sustainable enterprise by facilitating
the functions of existing systems at TUDelft,
Netherlands. The design anticipates the needs and
opportunities that the Mekelpark project at the TUDelft
could give rise to and caters to them.
The systems that have been integrated by the PSS
enterprise include – mobility of books from the library,
procurement & circulation of readers, printing and
copying services. Additional to the PSS a few
recommendations are given to make the campus more
sustainable, for example a provision for a centralized
printing facility at the TUDelft.
The paper states the project methodology and analysis
of the existing systems, leading to identification of
needs and opportunities. Described next are the
components of the designed PSS and its business
development process. The paper concludes by assessing
the PSS on sustainable quality in terms of the business-
economic, the environmental and the social aspects.
Keywords
Product service system, mobility solutions, sustainable
campus. Mekelpark, TUDelft.
1. INTRODUCTION
Any change in a system, even with best intentions
affects other subsystems or supporting systems. This in
turn has consequences on the behavior of people in the
way they use and interact with the whole system. In this
paper we are dealing with the changes pertaining to
transportation/mobility and infrastructure in TU Delft
campus as a consequence of the Mekelweg Project.
Mekelpark is proposed to be the new heart of the TU
Delft campus. Mekelweg and its surroundings are being
transformed into a car-free zone. It is proposed to run
the new tram line (No. 19) through the park. The park
would feature an undulating landscape with avenues of
trees and a facelift to the faculties such that their
forecourts blend with it.
The Mekelpark project would significantly influence
the mobility of people and material within the TUDelft
campus. The transformation of Mekelweg into
Mekelpark will not only beautify the campus
environment, but also demand more responsible
behavior from the people involved (student, staff,
maintenance etc).
This project attempts to identify mobility related
problems that already exists or might arise in TU Delft
campus with the implementation of Mekelpark project.
The identified issues are evaluated for its severity by
interviewing the involved stakeholders. Finally one of
the issues is shortlisted and a solution based on a
product service combination proposed.
2. PROJECT APPROACH AND METHOD
The project began with problem identification in the
area of mobility within the TU Delft campus. Possible
problems and needs were identified through an internal
brainstorm session.
This was followed by data-collection in the form of
observation at faculties and interviews with the
stakeholders, with the aim of verifying our initial
assumptions on problems and/or needs. This gave us a
clearer picture of the existing scenario on campus, and
severity of each identified problem.
System-maps were developed for some of the
shortlisted problems/needs in the TU Delft campus.
This helped us to analyze and understand the involved
stakeholders and the interactions involved between
them. Some of the problems were later grouped
together based on the similarities and possibilities of
one common feasible solution proposed.
The design process began with the formulation of needs
and requirements for the new product service system. A
system map based on the listed needs and requirements
was developed. This new system map was developed in
a way that it could be integrated with the existing
system infrastructure, with minimum intervention or
modification.
A financial flow model was also developed to
understand how the new product service system can
become a successful and sustainable business. The new
proposed PSS design was later rated from a
sustainability point of view using sustainability radars.
2. 2
3. ANALYSIS
The brainstorming session yielded an exhaustive list of
mobility related problems, needs and opportunities that
already exist or that might arise after the
implementation of Mekelpark project. Some of them
were:
• Shopping solution for student housing (mostly
a weekend activity)
• General commuting services in campus
(mostly a weekday activity)
• Mobility solutions for social recreation (by car
and bikes)
• Transport service from Schiphol to TUDelft
• Bi-cycle parking and repair facilities
• Waste and garbage management
• Food delivery and catering services
• Library book circulation
• Delivery of readers, books and other print
materials
• Mobility service for the disabled
We conducted a series of interviews with students and
staff regarding their problems and needs with regards to
the above listed issues.
After a analysis of all the feedback we received from
the initial data collection process, we rejected a few of
the options. For example the idea for a catering service
was dropped as the services offered by Sodexo (at
TUDelft) were already highly subsidized and any
intervention would simply add to the costs without the
PSS getting back enough returns.
The area of intervention finally chosen was the need for
maximum library utilization and better printing
services. This was based on a vision to better utilize
these services in a more efficient yet sustainable
manner.
4. COMPONENTS OF THE SYSTEM
4.1 Library utilization:
The Central library catered to different type of clients
who had separate requirements. The main stakeholders
within the TU Delft campus, utilising the book
borrowing service are, students, researchers, teaching
Staff and faculty libraries. The books available in the
library can be requested for issue / borrowing through
the internet. However, the books are picked up and
returned manually by the students. The researchers
usually request for a lot of books, which they have to
collect from library and return themselves at a time. But
the teaching staff and faculty libraries can place order
for a lot of books at a time and they are usually
delivered and picked up by a book delivery and return
service using a motor vehicle. This facility is not
available to all the users of the library. This seems to
discourage many of the students from frequently
borrowing books and utilizing the library service
effectively.
We came across many students who have not got their
library card issued and some of them had not borrowed
books more than couple of times. The fact that they
have to walk or bike all the way to library to issue or
return a book, especially when weather is bad is very
discouraging. Many students admitted the fact that they
were not punctual in returning the books and sometimes
they did not collect the books they had requested
online.
Figure 1. Existing library utilization system
4.2 Reader ordering system:
Currently, Students place an order for readers for their
courses online through the ‘black board’. The payment
is also made online. The readers are delivered to their
respective faculty within a week. Students can collect
the readers from their respective faculty. Extra postal
charges are levied, if the reader has to be delivered to
any address other than the faculty. The readers are
currently being printed at Leiden, Netherlands.
On talking to the students we stumbled up on the fact
that, they usually try to purchase or borrow used readers
from other students. However, sometimes the new
readers have additional information, which have to be
separately photo copied or printed.
There were many students’ who preferred the idea of
re- circulating readers instead of buying new readers
but they did not know how to get access, buy or borrow
used readers. At present the recirculation of used
readers is not organized or regulated.
In the later sections of the paper, it is proposed that the
used readers can be donated or sold at cheap rates to the
library and the students can issue them as regular
books.
3. 3
Figure 2.Existing reader ordering system
4.2 Printing and Copying:
It was noticed that students print a lot of the digital
information for reading purpose. Also, Students
frequently have the need to copy portions of library
book that they borrow for future reference. The students
can process printing (both black and white and colour)
in their faculties and in the library. The photocopies of
the books can be made in library or in faculty facilities
(provided there are no copy write issues). The students
pay a nominal charge for printing and making photo
copies. But what is problematic is the wastage of
papers, ink and overloading of machines and also
increased waiting time due to paper jams and printer
maintenance. The cumulative loss of resource and
energy is anticipated to be significantly high.
Figure 3. Current printing and copying system
Currently, TU Delft has a total of 341 printers and
copiers. All the faculties use NRG MP C2500 PS series
of printers. The requirement of each machine is about
1680W. It is estimated that each machine is used for an
average of 3 hours everyday. Therefore average power
consumption is 5KWH per printer. The official sources
estimate an average loss or wastage of 10 papers per
printer everyday due to misprint, wrong print command,
paper jam etc.
Thus, in the new proposed system, it is recommended
that there be a central printing facility (inside the
TUDelft, perhaps an extension of the library) that can
be more efficient in tackling the before mentioned
problems.
On interviewing the students (mainly in IO), some of
the needs and requirements that surfaced were with
regards to speciality printing. Students and staff want
facilities that will enable them to get high quality prints
on different quality and size of papers. There was
evident need for a system that could support students
with large quantity of prints and binding like in case of
thesis reports.
5. PROBLEM IDENTIFICATION AND OPPORTUNITY
The main problems identified upon analyzing the above
three systems in TU Delft are:
1. There is a need to encourage more students to
use the library services more frequently.
2. Lack of time and other conditions like bad
weather discourage people from visiting the
library.
3. Users do not return books on time.
4. Borrowing books for long durations of time
might create deficiency in the library stock.
5. Lack of regulated and organized recirculation
of used readers.
6. Wastage of paper in prints and photocopies
7. Need for speciality printing
8. Need for services for large quantity printing
within campus
Figure 4. Problems
4. 4
The problem definition:
To design a Sustainable Mobility Concept that
integrates the distribution of knowledge resources
(books, journals, reports) and their Reproduction.
Designed for TU Delft.
6. DESIGNING A NEW PSS
The new PSS was designed to include the central
library, printing system and reader printing system. The
new system is designed around a logistic provider (but
based on the already existing stock management and
online ordering system). The logistic provider will be
centrally placed in the system map as shown in figure 5.
The logistic provider will own their own hybrid
delivery vehicles. The vehicles used would be human
powered electric vehicles (HPV). The logistic provider
will employ people to drive these vehicles through the
campus in the route as shown in route map, figure 6. An
employee from the logistic provider will be installed in
the library to process the web requests made by the
students and staff for books and photocopies. They will
process the orders and schedule the trips and
consignments to each delivery vehicle. The service
providers will link the students, researchers and staff
with the library and print house through the faculty
service desks.
Figure 7 and 8 paint a scenario from the point of view
of the users. The students and staff will place request
for books and photocopies from the internet. Online
they can check the earliest possible time of delivery of
books and photocopies to their faculties. The logistic
provider collects the consignments from the central
library and delivery them to the faculty service desk.
The books returned by the students and staff will be
collected from the service desk and delivered back to
the central library. It is also possible to incorporate a
postbox at the service desk for incoming and outgoing
books as seen in a number of libraries.
The students can place an online order for readers,
printing graduation reports or other large quantity prints
to the print house located within the TU Delft campus.
When the orders are ready for dispatch from the print
house, the logistic provider will collect the consignment
from the print house and deliver them to the faculty
service desk to be collected by the customers.
Figure 5. PSS
Figure 6. HPV route through the TUDelft
Figure 7. Ordering of books and copy of literature
Figure 8. Ordering of prints, readers, journals
7. BUSINESS DEVELOPMENT
The new product service system will involve a logistic
provider as discussed earlier. The logistic provider can
be an external business venture. This business venture
can find its initial capital investment mainly from
private investors. TU Delft can also support the
business venture through some initial investments.
The logistic service provider needs to invest mainly on
procuring hybrid human powered electric vehicles for
transporting books and other knowledge materials
within the campus. The logistic provider will also need
to recruit people for driving these vehicles and also
support staff to be assigned their jobs at the library.
These support staff will handle the requests for books
5. 5
and prints made by students and staff. They will support
the library staff and will also be responsible for
allocating route, scheduling trips and consignments for
each delivery vehicle.
Initially this service will cater to the needs of students
and staff by delivering books and photocopies from
central library only. The pilot installation will involve 2
hybrid delivery vehicles which will do rounds around
the TU Delft campus through all the faculties, by
collecting and delivering library books at regularized
timings. This pilot installation will help in stabilizing
the system and helping the students and staff to get
accustomed to this new way of book delivery and
pickup system.
The second phase of the PSS installation will involve
the print house, centrally located in TU Delft. The print
house will be fully owned by TU Delft. It will be
capable of processing large print orders, printing
readers in-house and also handle speciality printing
orders from student and staff. To make its business
profitable and sustainable, it will also process print
orders from clients outside the campus.
Apart from the above mentioned benefits the print
house can act as a regulatory body when it comes to
printing. It can regulate the printing by using
ecofriendly inks and/or recycled paper. It can also print
documents double sided by default if not requested
otherwise. Wastage of paper due to wrong commands is
avoided altogether. In all this facility can make the
printing process much more sustainable.
In the second phase, the logistic service provider will
add two more hybrid vehicles to their existing fleet of
vehicles. These vehicles will be used to collect the
readers, prints and graduation reports from the print
house and deliver them to the respective faculties
(faculty service desks).
Figure 9. Business Development
Apart from strategizing the business installation and
development, it is also necessary to have a clear
understanding of financial inflow and earning needed to
keep the business healthy and profitable.
While trying to chalk out the money flow within the
system, several models and funding resources arise. The
first and most important aspect in this infrastructure
based product service system is the relatively high
initial investment. Therefore, based on the
environmental contribution and educational orientation
of the offered system, the initial investment can be
raised based on funding from governmental bodies and
NGOs on one hand, while on the other hand franchisers
can finance certain percentage of the initial investment
based on contracts for long term services.
Based on the initial investment in infrastructure,
additional development of the logistics setup
(warehouse, HPV), library inventory management and
print house establishment should be done. That will be
done by TU Delft and the franchisers themselves, based
on future profit from the offered services.
Figure 10. Human powered Vehicle (HPV) used in the
PSS
Expanding the transportation service outside the TU
Delft campus based on the given library and print house
services, for the use of the local education system and
business, can raise the profit or subsidize the cost for
students. Therefore, three price levels can be offered to
every given service - academic use of staff member or
student, private use of staff member or student and
external customers as local businesses.
In Addition to gain profit on one hand, and to minimize
the environmental footprint, every service should be
quantified, priced and debited. In the case of TU Delft’s
staff, the academy should pay for the given service,
while every staff member or academic body will have a
limited quota. In all the other cases the customer will
pay directly for the given service. The print house can
extend its services to external clients for more business
to gain returns for the high investments made. The
logistic service providers can have external income
source through advertisements and also by renting the
hybrid vehicles for tourist recreation during weekends
and holidays.
Regarding the printers it must be noted that few printers
would always be available at the individual faculties’.
But as a policy measure (on behalf of the TUDelft) it
might be necessary to provide the prints through the
print house cheaper than that at the faculties.
6. 6
8. EVALUATION
The product service enterprise is assessed using the
sustainability radar. Figure 11 gives the PSS evaluation
with respect to environmental sustainability, figure 12
for the socio- ethical sustainability and figure 13 gives
its level of economical sustainability.
Environmental sustainability
It can be seen that the system is more environment
friendly when it comes to resource reduction and
distribution reduction i.e. instead of all students moving
from the central library to their faculty now a PSS does
the rounds of the campus effectively providing them
with the library service with equal consistency.
Also, it is seen that the books getting returned can be
put back into circulation much faster. It has been
observed that professors and students often keep book
issued even though they need to refer to just one
chapter. If a copy (in the form of a hard or soft copy)
can be made for them of the desired section of the book,
they would be willing to give back the book earlier.
This is facilitated by the print house and the PSS.
Reduction of resources is also relevant regarding the re-
circulation of the readers. This saves further printing
costs and makes the readers available to students as per
need basis.
In terms of waste minimization, the print house does
better job of keeping it in check. Errors due to wrong
commands, papers getting jammed, and cartridges
running out of ink can be avoided. Further more
printing in double sided default mode can help conserve
some more paper.
The system life operation can also be seen to be
improved as the books from the library can be in
circulation for a longer time making optimizing their
utilization.
In terms of toxic reduction, the HPV are human
powered thus do not pollute the environment and are
healthy for the drivers to run. The print house uses eco
friendly inks thus reducing the harmful affects of the
environment.
Socio Ethical Sustainability
The PSS is strong in the sense of encouraging
sustainable consumption; this can be seen the usage of
better printing practices, re-circulation of readers, and
the option of selective reproduction of books.
The service also empowers local usage of resources in
terms of having a printing facility at the TUDelft
campus itself which also becomes a money making
enterprise in itself.
Regarding justice to stake holders and employement,
mostly the students reap the benefits provide by the
system. It is also possible for the students to get hired
part time to run the HPVs.
Economical Sustainability
It is seen that the PSS is strongest from the point of
potential collaborations and added value to the
customers.
Having the PSS in the TUDelft campus itself make it
the only service that integrates otherwise isolated
facilities. It is a added value for the users and it saves
them time, makes books more accessible, increases the
quality (specialized printing) and gives them pride as
being part of a sustainable system and campus.
The PSS can potentially have alliances with the various
city libraries. Rent out its HPV and offer its printing
services to the public. This gets in extra income and
makes the PSS more economically sustainable.
The PSS can be optimized of it offers a competitive
price especially for the printing services. By way of
profitability the PSS earns money by advertising and
renting HPVs as well as getting a share from the
TUDelft and copying/ printing.
The PSS assumes that for the academic context, paper
use will prevail for a long time to come but it can be
said to be threated by the trend of electronic data
exchange. In that case the PSS might need to be adapted
to provide the users with soft copies of reference
material rather than hard copies.
In terms of the macro effect, the PSS earns revenue
even after offereing cheaper prices just because it is
able to reach a large enough number of students. But
this could give rise to feasibility problems with
economic impact.
Figure 11. Environmental sustainability
7. 7
Figure 12. Socio – Ethical sustainability
Figure 13. Economic sustainability
9. REFERENCES
• Keskin D. et al, 2008, An analysis of public
use bicycle systems from a product service
system perspective, Proceedings of the TMCE
2008.
• Mihyeon Jeon Christy, Amekudzi Adjo,
Addressing Sustainability in Transportation
Systems:Definitions, Indicators, and Metrics.
• Litman Todd, 2008, Developing Indicators For
Comprehensive and Sustainable Transport
Planning,” Transportation Research Record
2017, Transportation Research Board
(www.trb.org), 2007, pp. 10-15.
• Integrating Sustainability into the
Transportation Planning Process, Conference
proceedings 37 (2004), Transportation
research board of the National academies,
Baltimore, Maryland.
• Wachs Martin, 2004, What Are the Challenges
to Creating Sustainable Transportation? How
Can Transportation Systems Become More
Sustainable? Conference proceedings 37
(2004), Transportation research board of the
National academies, Baltimore, Maryland.
,
8. 10. APPENDIX
Given below are the diagrams used in the paper in a larger format.
Figure 1. Existing library utilization system
Figure 2.Existing reader ordering system
9. Figure 3. Current printing and copying system
Figure 5. Proposed PSS System
10. Figure 6. HPV route through the TUDelft
Figure 7. Ordering of books and copy of literature
11. Figure 8. Ordering of prints, readers, journals
Figure 9. Business Development