The document describes 8 different customer service problems that could occur in an office. It lists the problems and potential responses to match them. The problems include receiving a high bill, waiting for a delivery, receiving the wrong quantity of goods, wanting to buy something but being unable to, wanting to receive a check, having an IT problem, waiting for a call, and being unable to read a document. The responses provide apologies and solutions, such as checking with a transporter, dispatching missing items, sending a credit note, informing the IT department, and asking someone to call immediately.
This document discusses various structures that can be used when asking for permission in different situations, from informal to formal. It notes that "Can I..." is considered incorrect by some but commonly used, while "May I..." is more formal. Additional structures presented are "Could I please...", "Do you think I could...", "Would you mind if...", and "Would it be possible for me...". Examples are provided for each. The document also offers phrases for giving and refusing permission in response.
The customer complains to a store representative about a watch he purchased two weeks ago that is already having problems. The alarm on the watch does not work and the strap leaves a green mark on his wrist. Although the watch is still under the store's guarantee, the customer is disappointed with the quality for the price he paid. He asks to have the watch replaced rather than receiving a refund.
The document discusses vocabulary words that are useful for the IELTS exam. It provides over 50 words along with their part of speech, definitions, synonyms, collocations and example sentences. For each word, the document clearly defines the word, provides how it is used in context, and related words to help understand the vocabulary in more depth.
The document defines collocations as groups of two or more words that commonly occur together. It provides examples of common noun-noun, verb-noun, and adjective-noun collocations. The examples are organized by the words they collocate with, such as make, do, take, have, get, go, and prepositions like in and on. Collocations help improve the fluency and naturalness of language by using phrases that native speakers commonly use together.
The document provides instructions on how to ask for and give directions. To ask for directions, one should politely say "Excuse me, could you tell me how to get to..." To give directions, one should use directional phrases like "go straight", "turn left", and "turn right" along with transitional words and prepositional phrases of place like "next to", "in front", and "between" when describing the route. As an example, one could say "After that go left in the 1st avenue." The document concludes by assigning homework to practice asking for and giving directions in a dialogue with a partner.
This document provides information about describing purpose and giving reasons in English. It discusses using infinitive clauses with "to" and "for" to talk about purpose. For example, "to run a popular Internet café, it’s a good idea to have late opening hours." It also discusses using structures like "in order to" and mentioning reasons using phrases like "due to." There are examples of matching goals with suggestions and practice filling in sentences with connectors like "because," "since," and "the reason." Finally, there is a vocabulary section with words like "nest," "victory," "goddess" and their meanings.
This document contains a "conversation quiz" with multiple choice questions about common workplace phrases and situations. There are over 30 questions testing vocabulary related to office locations, schedules, equipment issues, communication, meetings, and other typical office interactions. The quiz provides answer options for filling in blanks or completing phrases in workplace conversations.
The document provides examples of common greetings and introductions in English. It includes sample dialogues introducing oneself and others, as well as ways to say hello, goodbye, and ask how someone is doing. Common greetings mentioned are good morning, good afternoon, and good evening. Phrases for introductions and saying goodbye such as "nice to meet you" and "see you tomorrow" are also listed.
This document discusses various structures that can be used when asking for permission in different situations, from informal to formal. It notes that "Can I..." is considered incorrect by some but commonly used, while "May I..." is more formal. Additional structures presented are "Could I please...", "Do you think I could...", "Would you mind if...", and "Would it be possible for me...". Examples are provided for each. The document also offers phrases for giving and refusing permission in response.
The customer complains to a store representative about a watch he purchased two weeks ago that is already having problems. The alarm on the watch does not work and the strap leaves a green mark on his wrist. Although the watch is still under the store's guarantee, the customer is disappointed with the quality for the price he paid. He asks to have the watch replaced rather than receiving a refund.
The document discusses vocabulary words that are useful for the IELTS exam. It provides over 50 words along with their part of speech, definitions, synonyms, collocations and example sentences. For each word, the document clearly defines the word, provides how it is used in context, and related words to help understand the vocabulary in more depth.
The document defines collocations as groups of two or more words that commonly occur together. It provides examples of common noun-noun, verb-noun, and adjective-noun collocations. The examples are organized by the words they collocate with, such as make, do, take, have, get, go, and prepositions like in and on. Collocations help improve the fluency and naturalness of language by using phrases that native speakers commonly use together.
The document provides instructions on how to ask for and give directions. To ask for directions, one should politely say "Excuse me, could you tell me how to get to..." To give directions, one should use directional phrases like "go straight", "turn left", and "turn right" along with transitional words and prepositional phrases of place like "next to", "in front", and "between" when describing the route. As an example, one could say "After that go left in the 1st avenue." The document concludes by assigning homework to practice asking for and giving directions in a dialogue with a partner.
This document provides information about describing purpose and giving reasons in English. It discusses using infinitive clauses with "to" and "for" to talk about purpose. For example, "to run a popular Internet café, it’s a good idea to have late opening hours." It also discusses using structures like "in order to" and mentioning reasons using phrases like "due to." There are examples of matching goals with suggestions and practice filling in sentences with connectors like "because," "since," and "the reason." Finally, there is a vocabulary section with words like "nest," "victory," "goddess" and their meanings.
This document contains a "conversation quiz" with multiple choice questions about common workplace phrases and situations. There are over 30 questions testing vocabulary related to office locations, schedules, equipment issues, communication, meetings, and other typical office interactions. The quiz provides answer options for filling in blanks or completing phrases in workplace conversations.
The document provides examples of common greetings and introductions in English. It includes sample dialogues introducing oneself and others, as well as ways to say hello, goodbye, and ask how someone is doing. Common greetings mentioned are good morning, good afternoon, and good evening. Phrases for introductions and saying goodbye such as "nice to meet you" and "see you tomorrow" are also listed.
The document contains a quiz on common office expressions with multiple choice questions and answers. It covers phrases and terms commonly used in workplace communication and tasks such as requesting supplies, raising issues for meetings, expressing gratitude, scheduling, assigning priorities, asking for help, and providing feedback.
This document provides examples of asking for and giving basic personal information such as name, place of origin, date of birth, address, and descriptions. It also includes sample dialogues where one person asks a question and the other provides a response to share information, such as asking about a new student's name and how to spell it or asking what pets someone has at home. The purpose is to demonstrate common expressions for requesting and exchanging simple facts about oneself or others.
The document provides examples of phrases for making a complaint to a business or service provider and their potential responses. It includes phrases the customer can use to introduce the complaint or request assistance and examples of how the provider may accept, delay, or reject the complaint. Specifically, it gives a sample conversation where a customer complains about being given a smoking room when they requested non-smoking and the representative apologizes but is unable to fulfill the request.
This document provides guidance on telephoning in English, including telephone etiquette, suggestions for common telephone situations, the international telephone alphabet, and number pronunciations. It offers polite phrases for answering the phone, asking for someone, leaving messages, starting and ending calls. It also presents the International Civil Aviation Organization phonetic alphabet and pronunciations for numbers and symbols used in telephone numbers. The overall purpose is to help non-native English speakers communicate effectively over the phone.
This document discusses the conjunctions "neither...nor" and "not only...but also". It explains that "neither...nor" is used to indicate that neither of two or more options are true or possible. "Not only...but also" is similar to "both" and is used to indicate that not only one thing is true but also something else. The document provides examples of how to use these conjunctions with nouns, verbs, adjectives and adverbs. It also discusses the different positions "not only...but also" can take in a sentence, including with subject-verb inversion.
Asking for giving suggestion and adviceFebri yanto
This document provides examples of language used to give and ask for advice. It suggests using phrases like "I think you'd better...", "I suggest...", and "I recommend..." to offer advice, and questions like "Do you think I ought to...?" or "Should I...?" to ask for advice. It also gives a short example dialogue between a student and advisor where the advisor provides a suggestion and encourages following the instructor's advice. The overall document focuses on appropriately phrasing advice and suggestions and asking others for counsel.
The document discusses various linking words used to indicate contrast in English, including: although, even though, though, in spite of, despite, however, nevertheless, whereas, while, yet, still, on the other hand. It provides examples of how each linking word is used in sentences and includes exercises for the reader to practice using these contrasting linking words.
1. The document provides examples of common English expressions used in conversation. It discusses expressions used to transition between topics, share opinions, and modify or clarify information.
2. Examples are given for expressions like "as I was saying," "speaking of," "if you ask me," and "that reminds me." Modifying expressions include "if worst comes to worst" and "when it comes to."
3. General expressions and their meanings are also explained, such as "never mind," "to pass away," "been there, done that," and "no wonder."
This document discusses formal and informal greetings and introductions. It provides examples of formal and informal greetings like "Good morning" and "Hello" as well as responses such as "Very well, thank you" and "Fine, thanks and you?". The document also lists formal and informal ways to say goodbye such as "It's been a pleasure, goodbye" and "Bye!".
Modal verbs such as can, will, shall, must, may, could, would, should, and had to are used for asking and giving information. Examples of dialogues using modal verbs for asking directions to the post office and elevator are provided. The presentation encourages creating additional dialogues using locations like the police station, supermarket, or Anyer Beach Hotel and concludes by welcoming feedback to improve the presentation.
When looking to purchase a home, it is important to consider how much you can afford to spend and location. People who buy larger, more rural homes can expect a longer commute. Infinitives are verb phrases that begin with "to" and act as subjects, objects, or subject complements in sentences. Proper use of infinitives and gerunds is important for meaning and grammar. Requesting to be shown suitable homes in your price range is wise when house hunting.
The document discusses the simple present tense in English. It explains that the simple present tense is used to describe regular or normal actions. It provides the structure of the simple present tense, noting that the third person singular typically takes the form of the base verb plus "s". Examples are given of affirmative, interrogative, and negative forms of the simple present tense.
Comparative and Superlative Adjectives.pdfAbeerAllam5
The document summarizes the differences between comparative and superlative forms of adjectives in English. The comparative form is used to compare two people or things, and is formed by adding "-er" or using "more" with adjectives of three or more syllables. The superlative form is used to compare three or more people or things, and is formed by adding "-est" to short adjectives or using "most" with long adjectives. Several examples are provided to illustrate the different forms. Irregular adjectives that do not follow the typical patterns are also listed.
This document provides examples of greetings, introductions, and farewells in both formal and informal contexts. It includes sample dialogues demonstrating different ways to greet people, introduce oneself and others, respond to introductions, and say goodbye. Guidelines are given for initiating and participating in greetings, introductions, small talk, and taking leave in formal and informal situations. The purpose is to teach appropriate language and etiquette for common social interactions.
Social english greeting, introducing and welcomingRabby Zibon
How to respond in different situations? This presentation guides you to respond in different situations formally, semi-formally and informally for Greeting, Introducing and Welcoming.
Asking for permission and Making a Request ESLGeorge Ramos
The document provides examples of asking for permission and making requests in English. It gives common phrases used for asking permission, such as "Can I borrow your pen?" and responses like "Sure." Examples of making requests are also given, such as "Could you please get me some coffee?" along with potential responses like "Yes, of course." The document then provides practice conversations and activities to help readers learn how to properly ask for permission and make requests in English.
The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.
This document provides information on different persuasive techniques including persuading, complaining, demanding, apologizing, and interrupting. It defines each term and gives tips and strategies for how to effectively employ each technique. For persuading, it discusses the elements of ethos, logos, and pathos. For complaining, it offers advice on how to complain in person or over the phone. For demanding, it provides sample language constructions. For apologizing, it presents a formula for crafting apologies. And for interrupting, it lists different ways to interrupt someone respectfully. The document aims to teach readers how to skillfully navigate interpersonal interactions involving these common communication acts.
The document provides examples of phrases to use when expressing an apology or forgiving someone. It lists common apologies like "I'm sorry", "Please forgive me", and ways to accept an apology such as "It's okay", "Never mind", "I forgive you". It then gives a short example dialogue where Sari breaks Aldo's pencil and apologizes, with Aldo accepting the apology.
The document contains a quiz on common office expressions with multiple choice questions and answers. It covers phrases and terms commonly used in workplace communication and tasks such as requesting supplies, raising issues for meetings, expressing gratitude, scheduling, assigning priorities, asking for help, and providing feedback.
This document provides examples of asking for and giving basic personal information such as name, place of origin, date of birth, address, and descriptions. It also includes sample dialogues where one person asks a question and the other provides a response to share information, such as asking about a new student's name and how to spell it or asking what pets someone has at home. The purpose is to demonstrate common expressions for requesting and exchanging simple facts about oneself or others.
The document provides examples of phrases for making a complaint to a business or service provider and their potential responses. It includes phrases the customer can use to introduce the complaint or request assistance and examples of how the provider may accept, delay, or reject the complaint. Specifically, it gives a sample conversation where a customer complains about being given a smoking room when they requested non-smoking and the representative apologizes but is unable to fulfill the request.
This document provides guidance on telephoning in English, including telephone etiquette, suggestions for common telephone situations, the international telephone alphabet, and number pronunciations. It offers polite phrases for answering the phone, asking for someone, leaving messages, starting and ending calls. It also presents the International Civil Aviation Organization phonetic alphabet and pronunciations for numbers and symbols used in telephone numbers. The overall purpose is to help non-native English speakers communicate effectively over the phone.
This document discusses the conjunctions "neither...nor" and "not only...but also". It explains that "neither...nor" is used to indicate that neither of two or more options are true or possible. "Not only...but also" is similar to "both" and is used to indicate that not only one thing is true but also something else. The document provides examples of how to use these conjunctions with nouns, verbs, adjectives and adverbs. It also discusses the different positions "not only...but also" can take in a sentence, including with subject-verb inversion.
Asking for giving suggestion and adviceFebri yanto
This document provides examples of language used to give and ask for advice. It suggests using phrases like "I think you'd better...", "I suggest...", and "I recommend..." to offer advice, and questions like "Do you think I ought to...?" or "Should I...?" to ask for advice. It also gives a short example dialogue between a student and advisor where the advisor provides a suggestion and encourages following the instructor's advice. The overall document focuses on appropriately phrasing advice and suggestions and asking others for counsel.
The document discusses various linking words used to indicate contrast in English, including: although, even though, though, in spite of, despite, however, nevertheless, whereas, while, yet, still, on the other hand. It provides examples of how each linking word is used in sentences and includes exercises for the reader to practice using these contrasting linking words.
1. The document provides examples of common English expressions used in conversation. It discusses expressions used to transition between topics, share opinions, and modify or clarify information.
2. Examples are given for expressions like "as I was saying," "speaking of," "if you ask me," and "that reminds me." Modifying expressions include "if worst comes to worst" and "when it comes to."
3. General expressions and their meanings are also explained, such as "never mind," "to pass away," "been there, done that," and "no wonder."
This document discusses formal and informal greetings and introductions. It provides examples of formal and informal greetings like "Good morning" and "Hello" as well as responses such as "Very well, thank you" and "Fine, thanks and you?". The document also lists formal and informal ways to say goodbye such as "It's been a pleasure, goodbye" and "Bye!".
Modal verbs such as can, will, shall, must, may, could, would, should, and had to are used for asking and giving information. Examples of dialogues using modal verbs for asking directions to the post office and elevator are provided. The presentation encourages creating additional dialogues using locations like the police station, supermarket, or Anyer Beach Hotel and concludes by welcoming feedback to improve the presentation.
When looking to purchase a home, it is important to consider how much you can afford to spend and location. People who buy larger, more rural homes can expect a longer commute. Infinitives are verb phrases that begin with "to" and act as subjects, objects, or subject complements in sentences. Proper use of infinitives and gerunds is important for meaning and grammar. Requesting to be shown suitable homes in your price range is wise when house hunting.
The document discusses the simple present tense in English. It explains that the simple present tense is used to describe regular or normal actions. It provides the structure of the simple present tense, noting that the third person singular typically takes the form of the base verb plus "s". Examples are given of affirmative, interrogative, and negative forms of the simple present tense.
Comparative and Superlative Adjectives.pdfAbeerAllam5
The document summarizes the differences between comparative and superlative forms of adjectives in English. The comparative form is used to compare two people or things, and is formed by adding "-er" or using "more" with adjectives of three or more syllables. The superlative form is used to compare three or more people or things, and is formed by adding "-est" to short adjectives or using "most" with long adjectives. Several examples are provided to illustrate the different forms. Irregular adjectives that do not follow the typical patterns are also listed.
This document provides examples of greetings, introductions, and farewells in both formal and informal contexts. It includes sample dialogues demonstrating different ways to greet people, introduce oneself and others, respond to introductions, and say goodbye. Guidelines are given for initiating and participating in greetings, introductions, small talk, and taking leave in formal and informal situations. The purpose is to teach appropriate language and etiquette for common social interactions.
Social english greeting, introducing and welcomingRabby Zibon
How to respond in different situations? This presentation guides you to respond in different situations formally, semi-formally and informally for Greeting, Introducing and Welcoming.
Asking for permission and Making a Request ESLGeorge Ramos
The document provides examples of asking for permission and making requests in English. It gives common phrases used for asking permission, such as "Can I borrow your pen?" and responses like "Sure." Examples of making requests are also given, such as "Could you please get me some coffee?" along with potential responses like "Yes, of course." The document then provides practice conversations and activities to help readers learn how to properly ask for permission and make requests in English.
The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.
This document provides information on different persuasive techniques including persuading, complaining, demanding, apologizing, and interrupting. It defines each term and gives tips and strategies for how to effectively employ each technique. For persuading, it discusses the elements of ethos, logos, and pathos. For complaining, it offers advice on how to complain in person or over the phone. For demanding, it provides sample language constructions. For apologizing, it presents a formula for crafting apologies. And for interrupting, it lists different ways to interrupt someone respectfully. The document aims to teach readers how to skillfully navigate interpersonal interactions involving these common communication acts.
The document provides examples of phrases to use when expressing an apology or forgiving someone. It lists common apologies like "I'm sorry", "Please forgive me", and ways to accept an apology such as "It's okay", "Never mind", "I forgive you". It then gives a short example dialogue where Sari breaks Aldo's pencil and apologizes, with Aldo accepting the apology.
The document discusses the benefits of exercise for both physical and mental health. It notes that regular exercise can reduce the risk of diseases like heart disease and diabetes, improve mood, and reduce feelings of stress and anxiety. Staying active also helps maintain a healthy weight and keeps muscles, bones and joints healthy as we age.
19 Final Slide Ideas for Concluding Your PresentationStrongpages
How should you end your presentation? What should your "last slide" display? This deck shows 19 different ideas to give your presentation the right conclusion. Produced by http://www.strongpages.com/
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise has also been shown to boost self-esteem and can serve as a healthy way to manage stress.
The document discusses the history and development of artificial intelligence over the past 70 years. It outlines some of the key milestones in AI research from the early work in the 1950s to modern advances in deep learning. While progress has been significant, fully general human-level AI remains an ongoing challenge that researchers continue working to achieve.
The assistant handles the call politely but avoids transferring the caller to her boss. She states multiple times that her boss is unavailable or busy. When the caller asks to send information about his products, she finally suggests this but should have done so sooner rather than wasting time. Ideally, she could have politely declined interest upfront instead of prolonging the call. Cold calling involves unsolicited calls to prospects not expecting contact, usually as the start of a telemarketing sales process.
I'm sorry, but I can't help you with that. My role is to ______________.
Customer: Oh, I'm sorry. I didn't realize. Thank you anyway.
Friend: I'm really sorry, but I can't make it to your party tonight. _____________
Friend: That's okay. Don't worry about it. _____________
a. apologize for not being able to do something
b. accept someone else's apology
c. apologize for not being able to come to an event
d. reassure someone after they've apologized
Part 9: Role play similar conversations with your partner.
The document provides tips for maintaining civility and good manners in the workplace. It discusses best practices for communicating effectively via email, voicemail, telephone and in-person. Specific recommendations include writing formal emails, leaving detailed voicemail messages, properly transferring calls, and demonstrating polite behavior like saying please, thank you and smiling. The overall message is that practicing courtesy and consideration can create a better work environment and quality of life.
This document provides guidance on telephoning in English. It covers topics such as starting and finishing phone calls politely, exchanging information over the phone, and dealing with problems that may arise. Specific guidance is given on introducing oneself, asking to speak to others, checking information, spelling words clearly, and summarizing or recapping discussions for teleconferences. Common mistakes to avoid are also highlighted. The overall purpose is to help improve English phone skills.
Here are the key details about the job:
- The role 7_____ a personal assistant to the CEO of a large technology company.
- You 8_____ help manage the CEO's schedule, arrange meetings and travel.
- Excellent communication, organisational and problem-solving skills 9_____ essential.
- A university degree 10_____ required but experience in an administrative role 11_____ an advantage.
- The salary 12_____ competitive and there are opportunities for career progression.
- Does this role interest you? Let me know if you 13_____ any other questions.
1. The document describes a pre-reading activity for an English lesson about escaping a bad date. It includes questions to predict what could go wrong on a "date from hell" and prompts students to consider excuses one could use to end such a date.
2. The reading discusses a phone service from an Australian mobile company that allows someone on a bad date to discreetly call for help. The company then calls back with a plausible excuse to get the person out of the date.
3. Post-reading activities include role-playing phone calls using excuses to end dates, discussing appropriate language to use in such situations, and considering what might constitute the "perfect excuse."
This document provides information about countable and uncountable nouns in Catalan. It discusses the rules for forming plurals of countable nouns and lists types of uncountable nouns. It also covers quantifiers that can be used with countable and uncountable nouns. Articles (a/an, the, no article) and their uses are explained. Possessive adjectives, pronouns, and the Saxon genitive are defined. Comparative and superlative forms of adjectives are presented.
¿Quieres exámenes de inglés adecuados para tus alumnos? Estoy realizando pruebas escritas para mis estudiantes que me gustaría compartir contigo.Tienes plena libertad para imprimirlas y utilizarlas con tus estudiantes.
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Do you want proper English exams for your pupils? I am writing some tests for my students that I would like to share with you. You are free to print them out and use them with your students.
Antonio Sánchez-Migallón Jiménez.
This document provides information about an English test covering business English topics. It includes questions testing knowledge of vocabulary used in employment contexts, time expressions, opposites, prepositions, sentence completion, and matching definitions. The test covers topics such as job applications, employment history, benefits, shifts, overtime, and banking/financial terms. It contains fill-in-the-blank, matching, and sentence completion questions to assess understanding of these business English concepts.
This document provides a lesson on expressing regret, apology, sympathy and feelings. It includes 10 activities to help students practice:
1. Listening and repeating apology expressions.
2. Practicing dialogues using apologies and sympathy.
3. Completing dialogues with apologies.
4. Answering questions about situations requiring apologies.
5. Analyzing an example dialogue with apologies.
6. Explaining expressions for apologizing and responding.
7. Describing adjectives used to express feelings.
8. Completing blanks with feeling adjectives.
9. Underlining feeling words in dialogues.
10. Completing dialogues with feeling adjectives.
This document provides guidance on proper telephone etiquette and handling phone calls. It begins by outlining some common telephone situations like making and receiving calls, and leaving messages. It then provides sample phone conversations and vocabulary. Key points covered include greetings to use when answering calls, asking the caller who is speaking and who they want to speak to, clarifying names, spelling names, asking the caller to leave a message or hold. The document emphasizes keeping calls brief by avoiding open-ended questions, setting time limits, and offering alternative methods for future contact before ending the call.
This document provides a role play scenario about customer service. It involves a caller named Mr. Thomas Klein who is having issues with his telephone service. He calls the operator to make a claim but is told he needs to pay his bill first. The dialogue highlights both good and bad customer service practices. Students are asked to identify expressions, provide solutions to Mr. Thomas' problem, and discuss the importance of good customer service.
This unit covers various topics related to jobs. It includes vocabulary related to jobs, suffixes, compound nouns, and grammar structures like going to and will. Speaking activities involve discussing opinions about jobs, talking about plans, and making phone calls. Writing includes an application letter. Photos are labeled with job words. Translations of job words into other languages are also provided.
This document contains an English practice test with questions on vocabulary, grammar, and reported speech. It includes:
1) Vocabulary questions that test understanding of word meanings in context and choosing the correct definitions.
2) Grammar questions about verb tenses, reported speech, and parts of speech.
3) Reported speech exercises where students must change statements into indirect speech.
The test covers a range of fundamental English language concepts to help students practice and improve their skills.
This document provides definitions and examples of collocations in English grammar. It defines collocation as words that frequently appear together, like "white coffee", and explains that collocation helps make English speech more fluent. The document then gives examples of different types of collocations involving adverbs, adjectives, nouns, verbs and prepositions. It includes several exercises for learners to practice identifying and using collocations correctly.
This document contains a practice presentation about customer service by Euliser Hernandez Solorzano for their TECNOLOGO EN CONTABILIDAD Y FINANZA program at SENA in Chia, Colombia in 2015. It includes examples of good and bad customer service behaviors, conversations between customers and customer service representatives, exercises to identify vocabulary and complete dialogues, and a final activity to create a company website focusing on customer service.
The student council voted 10-2 in favor of a student strike to protest the administration's decision to fire two popular teachers for their political views. Some students support the strike while others are afraid of the administration's reaction or haven't made up their minds. The article encourages readers to attend the next council meeting to learn more about both sides of the issue before making a final decision.
Telephone & Mobile Etiquette - How to make productive calls?Yogini24
Proper telephone etiquette can help you build rapport and have effective communication. by understanding how to make calls, you save a lot of time and clients
This document provides an overview of an English language training program with the objectives of teaching participants to use English for everyday professional situations through modules covering topics like introductions, asking and giving information, being helpful, and expressing rules and regulations. The training includes multimedia activities and tests related to common expressions and situations employees may encounter at work.