SlideShare a Scribd company logo
Making a complaint
         Conversation
Accepting / delaying / rejecting
Making a complaint                                     the complaint


•   Excuse me, I’m sorry to trouble you,   •   Oh, I’m sorry about that.
    but….                                  •   I can’t tell you how sorry I am
•   I’m afraid I have to make a            •   I’m so sorry, I didn’t realize
    complaint.                             •   I just don’t know how to say.
•   Excuse me, I’m afraid…
•   Excuse me, there seems to be
    something wrong with…
•   I wonder if you could help me…..       •   I suggest you leave it with us and
                                               we’ll see what we can do.
                                           •   I’m afraid we can’t help you at the
                                               moment.
•   Do you think I could get a refund/     •   Could you leave your contact phone
    new... / different...                      number and address? We will contact
•   I want to speak with the manager.          you soon.

                                           •   Well, I’m afraid there is nothing we
                                               can do about it actually.
                                           •   Well, I’m afraid there isn’t much we
                                               can do about it.
Conversation


A: Excuse me, I’m sorry to trouble you, but I asked for a
   non-smoking room and you have given me a smoking
   room.
B: Oh, I’m really sorry about that.
A: Do you think I could get a non-smoking room?
B: I can’t tell you how sorry I am, but we do not have
   any non-smoking rooms available at the moment.
A: Then I want to speak with the manager, please.
B: Immediately, sir.

More Related Content

What's hot

Telephoning presentation
Telephoning presentationTelephoning presentation
Telephoning presentation
Maria Cecilia Puccio
 
Asking and giving opinion ppt
Asking and giving opinion pptAsking and giving opinion ppt
Asking and giving opinion ppt
Aripin7b
 
Greetings and introductions
Greetings and introductionsGreetings and introductions
Greetings and introductions
irinaferia
 
Expressing likes and dislikes
Expressing likes and dislikesExpressing likes and dislikes
Expressing likes and dislikes
English Online Inc.
 
Business English: Office Conversation Quiz
Business English: Office Conversation QuizBusiness English: Office Conversation Quiz
Business English: Office Conversation Quiz
KatieEnglishTutoring
 
Business English - Conversation Practice - Ash Vyas
Business English - Conversation Practice - Ash VyasBusiness English - Conversation Practice - Ash Vyas
Business English - Conversation Practice - Ash Vyas
Ash (Ashvini) Vyas
 
Greeting and Introduction
Greeting and IntroductionGreeting and Introduction
Greeting and Introduction
Azwar Rangkuti
 
ESL: Phrasal Verbs Review Quiz
ESL: Phrasal Verbs Review QuizESL: Phrasal Verbs Review Quiz
ESL: Phrasal Verbs Review Quiz
KatieEnglishTutoring
 
Asking and giving opinion
Asking and giving opinionAsking and giving opinion
Asking and giving opinion
Azkha Maulana
 
Much and Many
Much and ManyMuch and Many
Email writing: Apologising Phrases
Email writing: Apologising PhrasesEmail writing: Apologising Phrases
Email writing: Apologising Phrases
mybusinessenglish.com Jennings
 
Being Polite
Being PoliteBeing Polite
Being Polite
lurdescmartins
 
A Lotof Much Many A Little A Few
A Lotof Much Many A Little A FewA Lotof Much Many A Little A Few
A Lotof Much Many A Little A Few
Hasan Ege
 
Business English: Office Phrases Quiz
Business English: Office Phrases QuizBusiness English: Office Phrases Quiz
Business English: Office Phrases Quiz
KatieEnglishTutoring
 
Compound adjectives
Compound adjectivesCompound adjectives
Compound adjectives
Mario Salazar
 
Question tags
Question tagsQuestion tags
Question tags
Rachel Cheneaux Valz
 
To agree or to disagree
To agree or to disagreeTo agree or to disagree
To agree or to disagree
vtroncosoc
 
Should, ought to, had better
Should, ought to, had betterShould, ought to, had better
Should, ought to, had better
Madhura Nivashini
 
English: Everyday Expressions
English: Everyday Expressions English: Everyday Expressions
English: Everyday Expressions
KatieEnglishTutoring
 
At the doctor's
At the doctor'sAt the doctor's
At the doctor's
Saro Rosales
 

What's hot (20)

Telephoning presentation
Telephoning presentationTelephoning presentation
Telephoning presentation
 
Asking and giving opinion ppt
Asking and giving opinion pptAsking and giving opinion ppt
Asking and giving opinion ppt
 
Greetings and introductions
Greetings and introductionsGreetings and introductions
Greetings and introductions
 
Expressing likes and dislikes
Expressing likes and dislikesExpressing likes and dislikes
Expressing likes and dislikes
 
Business English: Office Conversation Quiz
Business English: Office Conversation QuizBusiness English: Office Conversation Quiz
Business English: Office Conversation Quiz
 
Business English - Conversation Practice - Ash Vyas
Business English - Conversation Practice - Ash VyasBusiness English - Conversation Practice - Ash Vyas
Business English - Conversation Practice - Ash Vyas
 
Greeting and Introduction
Greeting and IntroductionGreeting and Introduction
Greeting and Introduction
 
ESL: Phrasal Verbs Review Quiz
ESL: Phrasal Verbs Review QuizESL: Phrasal Verbs Review Quiz
ESL: Phrasal Verbs Review Quiz
 
Asking and giving opinion
Asking and giving opinionAsking and giving opinion
Asking and giving opinion
 
Much and Many
Much and ManyMuch and Many
Much and Many
 
Email writing: Apologising Phrases
Email writing: Apologising PhrasesEmail writing: Apologising Phrases
Email writing: Apologising Phrases
 
Being Polite
Being PoliteBeing Polite
Being Polite
 
A Lotof Much Many A Little A Few
A Lotof Much Many A Little A FewA Lotof Much Many A Little A Few
A Lotof Much Many A Little A Few
 
Business English: Office Phrases Quiz
Business English: Office Phrases QuizBusiness English: Office Phrases Quiz
Business English: Office Phrases Quiz
 
Compound adjectives
Compound adjectivesCompound adjectives
Compound adjectives
 
Question tags
Question tagsQuestion tags
Question tags
 
To agree or to disagree
To agree or to disagreeTo agree or to disagree
To agree or to disagree
 
Should, ought to, had better
Should, ought to, had betterShould, ought to, had better
Should, ought to, had better
 
English: Everyday Expressions
English: Everyday Expressions English: Everyday Expressions
English: Everyday Expressions
 
At the doctor's
At the doctor'sAt the doctor's
At the doctor's
 

Viewers also liked

Complaint ppt
Complaint pptComplaint ppt
Complaint ppt
fanydwisafitri
 
Written and Oral Complaints
Written and Oral ComplaintsWritten and Oral Complaints
Written and Oral Complaints
maochoa35
 
Consumer complaints
Consumer complaintsConsumer complaints
Consumer complaints
Preston E Real
 
How to Complain - Fair Approach
How to Complain - Fair ApproachHow to Complain - Fair Approach
How to Complain - Fair Approach
Roberto de Paula Lico Junior
 
Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint Management
Faakor Agyekum
 
Making complaints and responding to them
Making complaints and responding to themMaking complaints and responding to them
Making complaints and responding to them
Alina Dashkewitz
 
Object Pronouns Introduction And Practice
Object Pronouns Introduction And PracticeObject Pronouns Introduction And Practice
Object Pronouns Introduction And Practice
Sergi B
 
Enquiries and Replies
Enquiries and RepliesEnquiries and Replies
Used To
Used ToUsed To
Used To
Sergi B
 
Making a complaint
Making a complaintMaking a complaint
Making a complaint
Sergi B
 
Expressions for discussion
Expressions for discussionExpressions for discussion
Expressions for discussion
Sergi B
 
Reported Speech
Reported SpeechReported Speech
Reported Speech
Sergi B
 
Have Got
Have GotHave Got
Have Got
Sergi B
 
Go To Go On Go For Go Ing
Go To Go On Go For Go  IngGo To Go On Go For Go  Ing
Go To Go On Go For Go Ing
Sergi B
 
Givin Directions Map
Givin Directions MapGivin Directions Map
Givin Directions MapSergi B
 
Pronouns Chart
Pronouns ChartPronouns Chart
Pronouns Chart
Sergi B
 
Nec gt writing task 1 letter of complaint and task 2
Nec gt writing task 1 letter of complaint and task 2Nec gt writing task 1 letter of complaint and task 2
Nec gt writing task 1 letter of complaint and task 2
Nomadic Education Consultants
 
Handle the complaints in hospital
Handle the complaints in hospitalHandle the complaints in hospital
Handle the complaints in hospital
shyjobin
 
Present Continuous Presentation And Practice
Present Continuous Presentation And PracticePresent Continuous Presentation And Practice
Present Continuous Presentation And Practice
Sergi B
 
Reported Speech
Reported  SpeechReported  Speech
Reported Speech
Sergi B
 

Viewers also liked (20)

Complaint ppt
Complaint pptComplaint ppt
Complaint ppt
 
Written and Oral Complaints
Written and Oral ComplaintsWritten and Oral Complaints
Written and Oral Complaints
 
Consumer complaints
Consumer complaintsConsumer complaints
Consumer complaints
 
How to Complain - Fair Approach
How to Complain - Fair ApproachHow to Complain - Fair Approach
How to Complain - Fair Approach
 
Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint Management
 
Making complaints and responding to them
Making complaints and responding to themMaking complaints and responding to them
Making complaints and responding to them
 
Object Pronouns Introduction And Practice
Object Pronouns Introduction And PracticeObject Pronouns Introduction And Practice
Object Pronouns Introduction And Practice
 
Enquiries and Replies
Enquiries and RepliesEnquiries and Replies
Enquiries and Replies
 
Used To
Used ToUsed To
Used To
 
Making a complaint
Making a complaintMaking a complaint
Making a complaint
 
Expressions for discussion
Expressions for discussionExpressions for discussion
Expressions for discussion
 
Reported Speech
Reported SpeechReported Speech
Reported Speech
 
Have Got
Have GotHave Got
Have Got
 
Go To Go On Go For Go Ing
Go To Go On Go For Go  IngGo To Go On Go For Go  Ing
Go To Go On Go For Go Ing
 
Givin Directions Map
Givin Directions MapGivin Directions Map
Givin Directions Map
 
Pronouns Chart
Pronouns ChartPronouns Chart
Pronouns Chart
 
Nec gt writing task 1 letter of complaint and task 2
Nec gt writing task 1 letter of complaint and task 2Nec gt writing task 1 letter of complaint and task 2
Nec gt writing task 1 letter of complaint and task 2
 
Handle the complaints in hospital
Handle the complaints in hospitalHandle the complaints in hospital
Handle the complaints in hospital
 
Present Continuous Presentation And Practice
Present Continuous Presentation And PracticePresent Continuous Presentation And Practice
Present Continuous Presentation And Practice
 
Reported Speech
Reported  SpeechReported  Speech
Reported Speech
 

Similar to Making a complaint

Ppp handling awkward situations2
Ppp handling awkward situations2Ppp handling awkward situations2
Ppp handling awkward situations2
Elaboración Materiales
 
Arguing and handling awkward situations
Arguing and handling awkward situationsArguing and handling awkward situations
Arguing and handling awkward situations
Patricia Plaza
 
Business etiquette
Business etiquetteBusiness etiquette
Business etiquette
Online
 
Unit 5 vezbe
Unit 5   vezbeUnit 5   vezbe
Unit 5 vezbe
gordanavladisavljevic
 
Business English - Offer, Request, Gratitude, Apology - Ash Vyas
Business English - Offer, Request, Gratitude, Apology - Ash VyasBusiness English - Offer, Request, Gratitude, Apology - Ash Vyas
Business English - Offer, Request, Gratitude, Apology - Ash Vyas
Ash (Ashvini) Vyas
 
Guide To Most Useful Business Meeting Phrases
Guide To Most Useful Business Meeting PhrasesGuide To Most Useful Business Meeting Phrases
Unit 6
Unit 6Unit 6
Unit 6
wachirakiat
 
Chapter I Expression of greeting.pptx
Chapter I Expression of greeting.pptxChapter I Expression of greeting.pptx
Chapter I Expression of greeting.pptx
EndarWati7
 
Successful email phrases, by Helena Tomé
Successful email phrases, by Helena ToméSuccessful email phrases, by Helena Tomé
Successful email phrases, by Helena Tomé
Helena M. Tomé
 
Functional languages
Functional languagesFunctional languages
Functional languages
Van-Duyet Le
 
LANGUAGE FOR DISCUSSION.pdf
LANGUAGE FOR DISCUSSION.pdfLANGUAGE FOR DISCUSSION.pdf
LANGUAGE FOR DISCUSSION.pdf
anairailka
 
Shalini ppt
Shalini pptShalini ppt
Shalini ppt
PEOPLEOCITY LLP
 
Unit 5 vezbe
Unit 5   vezbeUnit 5   vezbe
Unit 5 vezbe
gordanavladisavljevic
 
Expressions for discussions and opinions
Expressions for discussions and opinionsExpressions for discussions and opinions
Expressions for discussions and opinions
Jessica Viviana Toledo Aranda
 
Asking and Offering Help.pptx
Asking and Offering Help.pptxAsking and Offering Help.pptx
Asking and Offering Help.pptx
cindyelsa1
 
Business english an art of interruption professionally - ash vyas
Business english   an art of interruption professionally - ash vyasBusiness english   an art of interruption professionally - ash vyas
Business english an art of interruption professionally - ash vyas
Ash (Ashvini) Vyas
 
Invitation by galuh
Invitation by galuhInvitation by galuh
Invitation by galuh
Maytha Ghalooh
 
1st class sentences and review simple present
1st class sentences and review simple present1st class sentences and review simple present
1st class sentences and review simple present
Viviane Bengezen
 
Material Agreement and Disagreement for High School
Material Agreement and Disagreement for High SchoolMaterial Agreement and Disagreement for High School
Material Agreement and Disagreement for High School
Anissa Trisdianty
 
He128 complain p13
He128 complain p13He128 complain p13
He128 complain p13
Majorick
 

Similar to Making a complaint (20)

Ppp handling awkward situations2
Ppp handling awkward situations2Ppp handling awkward situations2
Ppp handling awkward situations2
 
Arguing and handling awkward situations
Arguing and handling awkward situationsArguing and handling awkward situations
Arguing and handling awkward situations
 
Business etiquette
Business etiquetteBusiness etiquette
Business etiquette
 
Unit 5 vezbe
Unit 5   vezbeUnit 5   vezbe
Unit 5 vezbe
 
Business English - Offer, Request, Gratitude, Apology - Ash Vyas
Business English - Offer, Request, Gratitude, Apology - Ash VyasBusiness English - Offer, Request, Gratitude, Apology - Ash Vyas
Business English - Offer, Request, Gratitude, Apology - Ash Vyas
 
Guide To Most Useful Business Meeting Phrases
Guide To Most Useful Business Meeting PhrasesGuide To Most Useful Business Meeting Phrases
Guide To Most Useful Business Meeting Phrases
 
Unit 6
Unit 6Unit 6
Unit 6
 
Chapter I Expression of greeting.pptx
Chapter I Expression of greeting.pptxChapter I Expression of greeting.pptx
Chapter I Expression of greeting.pptx
 
Successful email phrases, by Helena Tomé
Successful email phrases, by Helena ToméSuccessful email phrases, by Helena Tomé
Successful email phrases, by Helena Tomé
 
Functional languages
Functional languagesFunctional languages
Functional languages
 
LANGUAGE FOR DISCUSSION.pdf
LANGUAGE FOR DISCUSSION.pdfLANGUAGE FOR DISCUSSION.pdf
LANGUAGE FOR DISCUSSION.pdf
 
Shalini ppt
Shalini pptShalini ppt
Shalini ppt
 
Unit 5 vezbe
Unit 5   vezbeUnit 5   vezbe
Unit 5 vezbe
 
Expressions for discussions and opinions
Expressions for discussions and opinionsExpressions for discussions and opinions
Expressions for discussions and opinions
 
Asking and Offering Help.pptx
Asking and Offering Help.pptxAsking and Offering Help.pptx
Asking and Offering Help.pptx
 
Business english an art of interruption professionally - ash vyas
Business english   an art of interruption professionally - ash vyasBusiness english   an art of interruption professionally - ash vyas
Business english an art of interruption professionally - ash vyas
 
Invitation by galuh
Invitation by galuhInvitation by galuh
Invitation by galuh
 
1st class sentences and review simple present
1st class sentences and review simple present1st class sentences and review simple present
1st class sentences and review simple present
 
Material Agreement and Disagreement for High School
Material Agreement and Disagreement for High SchoolMaterial Agreement and Disagreement for High School
Material Agreement and Disagreement for High School
 
He128 complain p13
He128 complain p13He128 complain p13
He128 complain p13
 

More from Sergi B

All about AT IN ON
All about AT IN ONAll about AT IN ON
All about AT IN ON
Sergi B
 
Calendari final de curs
Calendari final de cursCalendari final de curs
Calendari final de cursSergi B
 
Present Continuous Uses
Present Continuous UsesPresent Continuous Uses
Present Continuous Uses
Sergi B
 
Asking for and Giving Directions
Asking for and Giving DirectionsAsking for and Giving Directions
Asking for and Giving Directions
Sergi B
 
The Or Zero Article Introduction
The Or Zero Article IntroductionThe Or Zero Article Introduction
The Or Zero Article Introduction
Sergi B
 
Second Conditional Presentation
Second Conditional PresentationSecond Conditional Presentation
Second Conditional Presentation
Sergi B
 
First Conditional Time Clauses Presentation
First  Conditional  Time Clauses  PresentationFirst  Conditional  Time Clauses  Presentation
First Conditional Time Clauses Presentation
Sergi B
 
The Simple Past Presentation
The Simple Past PresentationThe Simple Past Presentation
The Simple Past Presentation
Sergi B
 
Present Perfect Simple
Present Perfect SimplePresent Perfect Simple
Present Perfect SimpleSergi B
 
Present Perfect Continuous
Present Perfect ContinuousPresent Perfect Continuous
Present Perfect ContinuousSergi B
 
Connectors Time Contrast Purpose Condition
Connectors Time Contrast Purpose ConditionConnectors Time Contrast Purpose Condition
Connectors Time Contrast Purpose Condition
Sergi B
 

More from Sergi B (11)

All about AT IN ON
All about AT IN ONAll about AT IN ON
All about AT IN ON
 
Calendari final de curs
Calendari final de cursCalendari final de curs
Calendari final de curs
 
Present Continuous Uses
Present Continuous UsesPresent Continuous Uses
Present Continuous Uses
 
Asking for and Giving Directions
Asking for and Giving DirectionsAsking for and Giving Directions
Asking for and Giving Directions
 
The Or Zero Article Introduction
The Or Zero Article IntroductionThe Or Zero Article Introduction
The Or Zero Article Introduction
 
Second Conditional Presentation
Second Conditional PresentationSecond Conditional Presentation
Second Conditional Presentation
 
First Conditional Time Clauses Presentation
First  Conditional  Time Clauses  PresentationFirst  Conditional  Time Clauses  Presentation
First Conditional Time Clauses Presentation
 
The Simple Past Presentation
The Simple Past PresentationThe Simple Past Presentation
The Simple Past Presentation
 
Present Perfect Simple
Present Perfect SimplePresent Perfect Simple
Present Perfect Simple
 
Present Perfect Continuous
Present Perfect ContinuousPresent Perfect Continuous
Present Perfect Continuous
 
Connectors Time Contrast Purpose Condition
Connectors Time Contrast Purpose ConditionConnectors Time Contrast Purpose Condition
Connectors Time Contrast Purpose Condition
 

Recently uploaded

Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
WaniBasim
 
The Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collectionThe Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collection
Israel Genealogy Research Association
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Wahiba Chair Training & Consulting
 
How to deliver Powerpoint Presentations.pptx
How to deliver Powerpoint  Presentations.pptxHow to deliver Powerpoint  Presentations.pptx
How to deliver Powerpoint Presentations.pptx
HajraNaeem15
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
RAHUL
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
Jyoti Chand
 
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdfWalmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
TechSoup
 
The basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptxThe basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptx
heathfieldcps1
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
TechSoup
 
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Fajar Baskoro
 
The History of Stoke Newington Street Names
The History of Stoke Newington Street NamesThe History of Stoke Newington Street Names
The History of Stoke Newington Street Names
History of Stoke Newington
 
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
GeorgeMilliken2
 
MARY JANE WILSON, A “BOA MÃE” .
MARY JANE WILSON, A “BOA MÃE”           .MARY JANE WILSON, A “BOA MÃE”           .
MARY JANE WILSON, A “BOA MÃE” .
Colégio Santa Teresinha
 
Hindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdfHindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdf
Dr. Mulla Adam Ali
 
How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17
Celine George
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
Jean Carlos Nunes Paixão
 
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxChapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Mohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
 
Cognitive Development Adolescence Psychology
Cognitive Development Adolescence PsychologyCognitive Development Adolescence Psychology
Cognitive Development Adolescence Psychology
paigestewart1632
 
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingYour Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Excellence Foundation for South Sudan
 
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptxC1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
mulvey2
 

Recently uploaded (20)

Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
 
The Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collectionThe Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collection
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
 
How to deliver Powerpoint Presentations.pptx
How to deliver Powerpoint  Presentations.pptxHow to deliver Powerpoint  Presentations.pptx
How to deliver Powerpoint Presentations.pptx
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
 
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdfWalmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
 
The basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptxThe basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptx
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
 
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
 
The History of Stoke Newington Street Names
The History of Stoke Newington Street NamesThe History of Stoke Newington Street Names
The History of Stoke Newington Street Names
 
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
 
MARY JANE WILSON, A “BOA MÃE” .
MARY JANE WILSON, A “BOA MÃE”           .MARY JANE WILSON, A “BOA MÃE”           .
MARY JANE WILSON, A “BOA MÃE” .
 
Hindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdfHindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdf
 
How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
 
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxChapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
 
Cognitive Development Adolescence Psychology
Cognitive Development Adolescence PsychologyCognitive Development Adolescence Psychology
Cognitive Development Adolescence Psychology
 
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingYour Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
 
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptxC1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
 

Making a complaint

  • 1. Making a complaint Conversation
  • 2. Accepting / delaying / rejecting Making a complaint the complaint • Excuse me, I’m sorry to trouble you, • Oh, I’m sorry about that. but…. • I can’t tell you how sorry I am • I’m afraid I have to make a • I’m so sorry, I didn’t realize complaint. • I just don’t know how to say. • Excuse me, I’m afraid… • Excuse me, there seems to be something wrong with… • I wonder if you could help me….. • I suggest you leave it with us and we’ll see what we can do. • I’m afraid we can’t help you at the moment. • Do you think I could get a refund/ • Could you leave your contact phone new... / different... number and address? We will contact • I want to speak with the manager. you soon. • Well, I’m afraid there is nothing we can do about it actually. • Well, I’m afraid there isn’t much we can do about it.
  • 3. Conversation A: Excuse me, I’m sorry to trouble you, but I asked for a non-smoking room and you have given me a smoking room. B: Oh, I’m really sorry about that. A: Do you think I could get a non-smoking room? B: I can’t tell you how sorry I am, but we do not have any non-smoking rooms available at the moment. A: Then I want to speak with the manager, please. B: Immediately, sir.