Hi-Tech Outsourcing Services (BPO)


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Hi-Tech BPO is a flagship division of Hi-Tech Outsourcing Services. Hi-Tech offers Prominent Quality, Time-Bound, Cost-Effective Services to Clients in USA, Europe, Australia and other parts of world
Providing Data Processing Services, since 14 Years. Executed more than 600 projects. Serving more than 200 clients from overseas.

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Hi-Tech Outsourcing Services (BPO)

  1. 1. Company Profile<br />High quality, time bound, cost effectiveOutsourcing services through offshore facilities in India"<br />
  2. 2. About Us<br />Hi-Tech was established in 1992<br />Started BPO Services in 2000<br />More than 200 Clients in USA, Europe, Australia and other parts of the world<br />More than 600 projects<br />Employees: 700<br />ISO 9001:2000 Certified<br />Pursuing ISO 27001(ISMS)<br />Divisions<br />Business Process Outsourcing<br />Engineering Process Outsourcing<br />Financial Process Outsourcing<br />Software Development<br />Revenue Growth: 105% CAGR<br />Employee Growth: 44% CAGR<br />
  3. 3. About Hi-Tech BPO<br />Hi-Tech BPO is a flagship division of Hi-Tech Outsourcing Services<br />Hi-Tech offers Prominent Quality, Time-Bound, Cost-Effective Services to Clients in USA, Europe, Australia and other parts of world<br />Providing Data Processing Services, since 14 Years<br />Executed more than 600 projects<br />Serving more than 200 clients from overseas<br />
  4. 4. Hi-Tech BPO Services<br />Data Entry<br />Data Conversion<br />Data Verification<br />Web Research<br />Forms Processing<br />Scanning & Indexing<br />XML Conversion<br />Transcription<br />Resume Processing<br />Personalized Mailing<br />Virtual Staffing<br />Desktop Publishing<br />CCTV Monitoring<br />
  5. 5. Clients<br />Our Clientele is from wide range of industry verticals<br /><ul><li>Real Estate
  6. 6. Publishing
  7. 7. Legal Firms
  8. 8. Engineering
  9. 9. Telecommunication
  10. 10. Information Technology
  11. 11. Manufacturing
  12. 12. Automotive
  13. 13. Retail</li></li></ul><li>Infrastructure<br />Office Locations<br />Headquarter: <br /><ul><li>Ahmedabad, India</li></ul>Branches: <br />Gandhinagar, India<br />Kochi, India<br />Representative Office:<br />Ohio, USA<br />Facilities:<br />Office Area: 35,000 Sq. Ft<br />Ohio<br />Gandhinagar<br />
  14. 14. Infrastructure<br />Technical Infrastructure<br />400 + workstations<br />Configuration:<br /> CPU: P IV to Core 2 Duo [2 to 3 GHz]<br /> RAM: 512 MB to 2 GB<br /> HDD: 40 GB to 320 GB<br /> Dual VGA Adapter Cards<br />High Speed Scanners<br />Network Printers<br />
  15. 15. Infrastructure<br />Network Infrastructure<br />State of the art infrastructure with modern technology<br />IBM Blade Servers with Linux Domain<br />Redundant high speed Internet Connections from multiple ISPs, with multiple T1 lines<br />BGP runs on our Internet Cisco routers and provides redundancy and network optimization by selecting which ISP offers the best path to a resource<br />Antivirus, anti-spam and firewall at Gateway Level and Workstation Level<br />Member of APNIC<br />
  16. 16. Security<br />Access Control for people with the help of ID cards and Biometric Scanners<br />Access of Email on requirement basis<br />Sharing of Files and Folders allowed only on requirement basis<br />Usage of external storage devices allowed only for controlled users<br />Personal storage devices, Bluetooth, infrared or any other devices prohibited in the premises<br />Access Control on Systems & Software on ‘need-to-know’ basis<br />All employees are made to sign ‘Confidentiality and Non-Disclosure agreements’<br />
  17. 17. Why Hi-Tech<br />In-Depth Experience<br />We have 14 years experience as outsourcing service provider<br />Managed more than 600 projects and 200 clients across the globe<br />Experience to ramp up in short time<br />Ability to build long term sustainable partnerships<br />We create Customer Delight by delivering long-term benefits and measurable value to our Customers. Our 60% revenues come from more than 3 years old clients<br />We have been successful in executing two BOT Projects, and now we are managing the same<br />Adept Human Resources & Effective management of Human Capital<br />We provide high quality of work life for our employees through motivational programs, modern work place and recreation facilities<br />We bring about continuous improvement with the help of training and development<br />Employee retention is utmost due to employee oriented HR practices<br />
  18. 18. Why Hi-Tech<br />Operational Excellence<br />24 / 7 operations with state of the art delivery centers<br />Recruitment of personnel with highly specific skill sets to meet project requirements<br />In-house training facilities to enhance the skills of employees<br />Total quality management through rigorous accuracy monitoring, turn-around time and key metrics for each process<br />Improve efficiency through process innovation, automation & consolidation<br />Improve turnaround time and maximize savings<br />Financially Stable<br />We are a high net worth company, with positive working capital ratio to finance expansions, and stay afloat during adversities<br />Long term business commitments from clients ensures stability<br />Efficient Management<br />The Company has never had any legal disputes from the date of inception , till date.<br />The Company complies with all the Statutory Requirements<br />
  19. 19. INTRO & EXAMPLE Cases<br />Services<br />
  20. 20. Data Entry<br />Description:<br />Data Entry - Process of entering data into a computerized application like Excel spreadsheet, Word document, Access database or any online database etc. Data entry can be performed by an individual typing at a keyboard or by a machine entering data electronically. <br />Input: XLS, DOC, MDB, TXT, weblink<br />Output: XLS, MDB, DOC, CSV, online database<br />
  21. 21. Data Entry<br /> Handwritten images data entry<br />Description: Data entry from scanned image to Excel. Double keying process is being followed to gain required level of accuracy in handwritten data.<br />Input: Scanned image<br />Output: Excel spreadsheet<br />
  22. 22. Real-Time work (Online Remote desktop)<br /><ul><li>Brief Description:</li></ul>It is online real-time invoice data entry project. It requires direct entry and verification into client’s online database via remote desktop. The work is carried out through 03 steps of process, i.e.: Scanning, Data Entry and Verification.<br />Input<br />Output<br />
  23. 23. Data Conversion<br />Description:<br /> Data conversion is all about the conversion of data from one form to another. For example, conversion of hard copies of a book (data) to electronic format (for instance, MSWord)<br />Input: Hard Copies, Image files (TIFF, PDF, JPG) etc.<br />Output: XLS, DOC, MDB, DB, CSV, TXT or Image files (TIFF, PDF, JPG) etc.<br />
  24. 24. Data Conversion -Projects<br />Electronic conversion of books (hard copy) to HTML<br />Description:<br /> Physical books are received through courier. The book pages are scanned and saved with proper file name, OCR’d and converted into text format. In next step, the data in text file is converted to HTML format using specified tags.<br />Input<br />Hard copy books<br />Process<br />Scanning<br />OCR<br />Spell check<br />HTML coding<br />Output<br />HTML file containing book data<br />Input<br />Output<br />
  25. 25. Data Verification<br />Data verification through web and phone calls.<br />Brief Description:<br /> Online data verification of company executives’ names and contact information by researching company websites and further verification through direct phone calls to the company.<br />Input<br />Excel spreadsheet, Phone call script<br />Process<br />Check data on company website and verify the information as mentioned in the Excel file. As a next step, contact company’s office through phone and verify the outstanding information through phone calls.<br />Output<br />Excel spreadsheet containing verified data<br />
  26. 26. Web research<br /> Description: <br />This project requires web research of companies exhibiting in given tradeshow using Google and company website.<br />Input: Tradeshow name and web research instructions<br />Output: Excel spreadsheet with tradeshow information.<br />
  27. 27. Form Processing<br />Description:<br /> In Form processing, we capture the required information from different forms (in different formats) as per the specifications provided. <br />Sometimes the forms are handwritten and sometimes we receive typewritten forms. <br />Input: Hard Copies (Forms) or Scanned Image files.<br />Output: XLS, MDB, DB, CSV, TXT, SQL etc.<br />
  28. 28. Form Processing (Examples)<br />Description:<br />This project is related to the customer agreement form of BordGais Energy Supply. Hi-Tech receives scanned images of such forms, which needs to be extracted as per client’s instructions. <br />Input:<br />Scanned Image (TIFF) Files<br />Process:<br />Hi-Tech follows double keying method to ensure the best quality output. In double keying method, same form is being entered by two different operators and subsequently the output is electronically compared and verified by quality controller for discrepancies found, if any.<br />Output: <br />Excel File<br />
  29. 29. Form Processing (Insurance Claims)<br />Description:<br />This project belongs to Health Care Industry. It involves extraction of data from UB04 & UB92 forms, which are provided in PDF format<br />Input:<br />PDF Files<br />Process:<br />Hi-Tech again performs double keying method to ensure high quality output, as mentioned in example above. <br />Output: <br />CSV File<br />
  30. 30. Form Processing (Check Processing)<br />Description:<br />The project is related to payment processing, which requires Hi-Tech to repair credit and debit scan-lines, enter check amounts etc.<br />Input:<br />Image file of Checks.<br />Process:<br />Hi-Tech captures required data points from checks and enters the information in client’s online database connected via CITRIX (a web based panel). <br />Output: <br />Directly in client’s Database (shown above)<br />
  31. 31. Scanning & Indexing<br />Description:<br />Scanning - the process of translating papers into a digital form that can be recognized by a computer. <br />Indexing - the act of classifying and providing an index in order to make items easier to retrieve....<br />Input: Hard Copies (Forms) or Image files.<br />Output: Image files, XLS, MDB, DB, CSV, TXT etc.<br />
  32. 32. Scanning & Indexing (Scanning & Indexing)<br />Description:<br />This project is related to the Death Index. Hi-Tech receives microfiches which are being scanned for further indexing.<br />Input:<br />Microfiches<br />Process:<br />Hi-Tech Scans and converts Microfiches to TIFF Files, performs double keying method in indexing to ensure the best quality output. <br />Output: <br />Excel File<br />
  33. 33. Scanning & Indexing (Indexing/Classification)<br />Description:<br />The Project involves Indexing and classification of patient’s hospital records in a clients custom software “DocFlow”. We have to perform Identification, Cleanup, Stacking, Indexation and Quality Control of the documents.<br />Input:<br />Client based software accessed via Remote Desktop, Images.<br />Process:<br />Hi-Tech performs the identification of the patient files with the database through patient number, name & DOB. Then we perform cleanup wherein unwanted pages are deleted. We change the orientation as per requirement. Once the clean-up is done we stack the documents in different categories. Finally the stacks are tagged with the appropriate category. <br />Output:<br />We works directly on client’s machines.<br />
  34. 34. XML Conversion<br />Description:<br />Hi-Tech provides XML Conversion services which includes,<br />Different file formats To XML conversion<br />E-book publishing : i.e. to publish complete book/journal electronically with Table Of Contents.<br />DTD(Data Type Definition) / Schema development<br />CSS(Cascading Style Sheet) development<br />XSL/XSLT(eXtensibleStylesheet Language Transformation) development<br />XSLT-FO (eXtensibleStylesheet Language Transformation Formatting Object) development<br />Input:<br />PDF, TIFF, GIF, JPG, BMP, Hard Copies, MS Excel, MS Access, etc.<br />Output:<br />XML, DTD, Schema, CSS, XSL/XSLT, XSLT-FO<br />
  35. 35. XML Conversion -Project<br />Brief Description: <br />This project involves XML conversion as well as development of Schema, XSLT style sheet, XSLT-FO Style sheet and CSS Style sheet<br />Input<br />Client has provided us only PDF documents to be converted to an XML format.<br />Process<br />To identify the structure of PDFs and develop a Schema, XSLT, XSLT-FO and CSS appropriately.<br />To convert PDF files into XML format in accordance with the schema developed<br />Output<br />XML, Schema, CSS, <br /> XSLT, XSLT-FO<br />
  36. 36. Transcription<br />Audio transcription:<br />Services: General, Legal, Medical, Inventory, Financial and Media transcription<br />Input: MP3, Wav, Vox, Wma, Mpeg, avi, swf files<br />Process: Audio files are transcribed into MS Word documents using transcription tool.<br />Transcriptionists have a trained ear to dissect audio and transcribe multiple voices in a variety of sectors.<br />Output: MS Word, MS Excel, Text format, client specified template on demand.<br />
  37. 37. Transcription Project<br />Inventory Transcription<br />Description: Transcription of reports for property agents/inventory clerks in UK with check-in, check-out, inventory reports, etc.<br />Input<br />MP3, DSS, WMA, AMR, Wave<br />Process<br />This is a 2 level process which includes transcriptionist who does the typing in the template provided by the client and QA check for the final quality. The job has a 24-48 hour deadline.<br />Output<br />Template (Provided by client)<br />MS Word<br />
  38. 38. Resume Processing<br />Description:<br />Our Resume Processing services Includes: Input<br />Resume Formatting<br />Data capture from resumes<br />Resume Parsing<br />Input:<br />Resumes in different formats like, MSWord, PDF, Tiff, Emails etc. Output<br />Output:<br />Either Formatted resumes in desired format or Captured data in desired format.<br />
  39. 39. Resume Processing – Projects<br />Resume Formatting: Description: <br />In this project, we get resumes in MS Word format and a pre-defined template from client. We are required to format the resumes as per instructions provided by client.<br />Input:<br />MS Word<br />Output:<br />MS Word<br />
  40. 40. Personalized Mailing<br />Description:<br />We personalize cards by scripting name and address. <br />Some of our specialized services of Personalized Mailing includes:<br />Printing<br />Handwriting<br />Mailing<br />Input:<br />Client’s instructions with input data in MSWord, MS Excel, or MS Access format<br />Output:<br />Hard copies of letters, delivered through courier/post.<br />
  41. 41. Virtual Assistant service<br />Overview: <br />Personal assistant of client, from an offshore location, <br />Working 8 hrs a day dedicatedly for the client and executes the tasks assigned to him/her. <br />Saves a lot of time and money<br />Education Background: <br />Graduatein anystream, or specific to Clients requirement.<br />Experience: <br />6 months to 1 year experience working as Virtual Assistant in past. <br />Communication: <br />Fluent speaking, writing in English Language<br />Speaking Skills with US, UK, European or other accents as required by the Client.<br /> <br />
  42. 42. Virtual Assistant Projects<br />Project-1: <br />Client Name: Divya Vithlani<br />Company Name: Valley Medical Pharmacy<br /> Project Description: The Virtual Assistant updates web-based pharmacy store of various pharmacy products and processes customers’ invoices as per client’s instructions.<br /> Input: Email updates from client<br /> Output: Online webstoreupdation<br />Project-2:<br /> Client Name: Mark Haagsma<br />Company Name: Delegation Nation<br /> Project Description: TheVirtual Assistantexecutes multiple project requests on behalf of client namely, Paychecks entry, Payroll processing, Ad posting, Credit card statements, database updation and updating payment information etc. <br /> Input: Web link, images, email instructions from client<br /> Output: online upload, Excel spreadsheet<br />
  43. 43. DTP<br />Description:<br />DTP (Desktop Publishing) - The construction of the layout and the formatting of any printed documents prior to the actual printing of such documents. Even typesetting, page composition and image handling....<br />Input:Just an idea, Manuscript, Raw Text or Layout, Any Image Files, Hard Copies etc. etc.<br />Output: Any Image Files, Photoshop, CorelDraw, InDesign, Illustrator, QuarkXpress and many more…..<br />
  44. 44. DTP –Projects (Design/Image Processing)<br />Description:<br />Hi-Tech receives jewelry images which require removal of the background, create a shade, and other enhancements.<br />Input:<br />JPEG (Image) Files.<br />Process:<br />Hi-Tech removes the unwanted background from the pictures and enhance the picture as per the specifications provided by client.<br />Output:<br />PSD (Photoshop) File.<br />
  45. 45. DTP –Projects (Type Setting)<br />Description:<br />This project is related to conversion of hard copy to InDesign file, wherein we have to retain the exact format of the original source file.<br />Input:<br />Books (Hard Copy)<br />Process:<br />Hi-Tech receives hard copies of the books. We scan them @ 600 DPI and perform OCR to extract the text from the image files. Lastly we convert the file in InDesign format with retaining the original format.<br />Output: <br />Indd (InDesign) File<br />
  46. 46. CCTV Monitoring<br />Hi-Tech CCTV monitoring is a standard monitoring specification that enables various CCTV remote monitoring systems to remote monitoring surveillance. <br />Hi-Tech CCTV Monitoring utilizes latest technologies such as digital CCTV monitoring services platforms of GSM and ISDN to perform remote monitoring activities directly from our world class remote monitoring station at Kochi in India. <br />CCTV Remote Monitoring and video recording services are particularly relevant for sites with little out-of-hours activity, where the value of maintaining a manned presence is limited. <br />
  47. 47. CCTV Monitoring<br />CCTV remote monitoring systems facility ensures virtual onsite presence and complete off-premises facilities control. <br />CCTV Systems combined with professionally delivered remote monitoring services ensures a virtual onsite presence and complete off-premises facilities control.<br />Hi-Tech CCTV Monitoring provides round-o-clock CCTV surveillance and CCTV monitoring of your premises by linking your CCTV systems to our professionally staffed monitoring stations located at Ahmedabad and Kochi in India.<br />
  48. 48. CCTV Monitoring<br />CCTV remote monitoring capability can be utilized to track activities in the areas such as: <br />Finance and Banking<br />Parking areas <br />Educational Institutions <br />Storage facilities and warehouses <br />Construction sites <br />Gas stations <br />Commercial buildings <br />Hospitals <br />Marinas <br />Shopping complexes <br />Manufacturing plants <br />Transporting companies<br />