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NGA Global Payroll. With services in 188 countries, we are helping people around the world get paid.

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This deck lays out the various benefits and components of NGA Global Payroll, a HR BPO solution for employers of multinational workforces who want to ensure global compliance, focus on their core business and leverage cloud technology to improve business outcomes. NGA Global Payroll connects cloud HR systems with payroll engines in 188 countries, through Payroll Exchange, NGA's services integration middleware platform.

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NGA Global Payroll. With services in 188 countries, we are helping people around the world get paid.

  1. 1. NGA Human Resources confidential. All rights reserved. NGA Global Payroll Payroll Means The World To Us http://www.ngahr.com/solutions/global-payroll-services
  2. 2. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 2 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange Mobile Application: Run Payroll on the Go myHRW Case Management Why NGA?
  3. 3. NGA Human Resources confidential. All rights reserved. 3 NGA HR by the Numbers 7m+employees served by NGA HR 150+ Working with 7,500employees in 35 countries 1,000+HR system implementations 444m £FY2016 revenue | c. 675m USD 188 Providing HR & Payroll services in 8 HCM platforms which NGA can deliver HR services on 25+ 1 out of 5 of Fortune 500 companies countries languages supported in our HR service centers UK SMB <500 employees 3key market segments UK Large & Mid-Market >500 employees Enterprise >5,000 employees HR BPO & BPaaS clients 1969 In the business of HR & payroll since
  4. 4. NGA Human Resources confidential. All rights reserved. Let’s Make HR Work Better We combine deep process expertise in HR & payroll with a strong track record across multiple HR systems & platforms. You’ll be in full control of data and have visibility across HR & payroll through integration, automation and analytics. You’ll have ensured compliance, streamlined HR processes and minimized administrative burden. We work in close partnership with you, wherever you are, building on local expertise and global presence. Control and understand your HR & payroll data Master compliance locally & globally Best-in-class cost of ownership We help you solve your business challenges through HR & payroll. Implement and maintain HR & payroll platforms Managed Payroll Services Employee-centric HR Services Your business drivers will be fully achieved by NGA’s HR & payroll services. H R t r a n s f o r m a t I o n
  5. 5. Copyright NGA Human Resources. All rights reserved. NGA HR Enterprise Offerings Portfolio HR & Payroll Outsourcing BPO & BPaaS Digital HR On Premise & Cloud • Planning & Roadmap • Employee Centric Design • Implementation & Integration • Change management • Continuous Improvement • Configuration Management • Integration Management • Security Management • Reporting Management • Release Management • Payroll Processing • Managed Payroll Services • Managed Payroll Data Services • HR Services Wrapper • HR Administration • Time Administration • Talent Administration • Employee Benefits Administration • Service Center Management cleaHRsky 5
  6. 6. Copyright NGA Human Resources. All rights reserved. Global Service Delivery Network Buenos Aires [S] St. John’s [L] Jacksonville [L] Dalian [S] Granada [S] Hyderabad [S] Kochi [S] Manila [S] Birmingham [L] NGA has 35 service delivery points, including 7 Strategic Service Delivery Centers, enabling HR & Payroll services in 188 countries, supporting more than 25 spoken languages and any currency. Katowice [S] Kuala Lumpur [L] local NGA office | [S] Strategic Delivery Center | [L] Local Delivery Points Sao Paulo [L] 50+ offices 7 strategic centers 35+ delivery points Sydney [L]Johannesburg [L]
  7. 7. Copyright NGA Human Resources. All rights reserved. US, Tallahassee Russia, Moscow Malaysia, Kuala Lumpur France: Paris Brazil, Sao Paulo Mexico, Mexico City US, Round Rock UK: Bedford Birmingham Halifax Hemel Hempstead Peterborough Nottingham Spain: Madrid Barcelona Italy, Milan Switzerland, Zurich Germany, Frankfurt Belgium, Brussels Netherlands, Nieuwegein NGA Local Service Delivery 7 Key facts & figures Employees c. 1,000 Countries/States 15 Cities 21 Languages English; French; French (Canadian); Dutch; German; Italian; Malay; Spanish; Portuguese; Portuguese (Brazilian); Russian; Swiss Expertise HR Services & Processes in scope • Customer Service and Payroll CoE: o Payroll o Benefits o HR Admin o Compensation o Learning • Systems Integration (SI) • Service and Operations Readiness • System Development Australia, Sydney South Africa, Johannesburg
  8. 8. NGA Human Resources confidential. All rights reserved. 8 What the Industry Is Saying 2016 SAP Application Development Partner of the Year Finalist 2015 Top 10 Outsourcing Service Provider Multi-Country Payroll Best Practices Award Rewarding the Optimizing Performance award for NGA’s work with Solvay “Multi-Country Payroll Leader” Payroll Outsourcing Report, 2013-2016 “A Leader in Payroll BPO” Leadership position in the Payroll BPO Services Magic Quadrant, 2012-2016 “Market Leader” Multi-Country Payroll Outsourcing 2012, 2015, 2016 Multi-Process HR Outsourcing, 2012, 2015, 2016 “Leading the HRO Winners’ Circle” HfS Blueprint Report, 2014-2016 SuccessFactors Services Winners’ Circle HfS Blueprint Report, 2016
  9. 9. NGA Human Resources confidential. All rights reserved. 9 Global Payroll Clients www.ngahr.com/customers
  10. 10. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 10 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange Mobile Application: Run Payroll on the Go myHRW Case Management Why NGA?
  11. 11. NGA Human Resources confidential. All rights reserved. What is Payroll? 11 Payroll (/’pāˌrōl/Noun): Full end-to-end payroll process involves tracking time and attendance information, collecting employee and pay data, processing regular and off-cycle payroll, reconciling and distributing payments, conducting quarter and year processing, and managing service delivery. Payroll is the most critical of all core HR processes and directly interacts with every other HR process, establishing a foundation layer for HR data. Employee data Administer core HR transactions in relation to payroll: new hires, leaves, personal data changes, etc. Time & Attendance Register time entry, corrections, review and approval PTO, scheduling, analytical reporting, etc. Payroll Administration Manage input administration, regular payroll processing cycle, off-cycle payroll processing, check distribution, garnishments, taxes, post payroll processing, etc. Self-Service Support time entry, time approval, policy review, reporting, payslips view, etc.
  12. 12. NGA Human Resources confidential. All rights reserved. Key Trends & Opportunities in Payroll 12 “Organizations have been focussing on soft issues while ignoring the potential efficiency gains in payroll, in view of compliance, reporting and analytics.” Globalization Service delivery improvement Changing compliance regulations Aging technology Manage risk Constantly changing business environments with acquisitions, mergers, re-organizations, mobile workforce etc. Take payroll seriously and adhere to SLAs, monitor KPIs, improve accuracy & efficiency, develop effective sourcing model, standardize policies & processes, etc. Stay up to date with tax laws, union requirements and corporate governance compliance Minimal automation & standardization, limited reporting capabilities, lack of integration, dispersed payroll network, out of compliance, etc. Employee over payment, unemployment claims, government and 3rd party overpayments, fines, being out of compliance, lack of data protection, etc. Unify payroll and HR data Search for efficiencies Engage with experts Use technology IT to enable HR Build a controls framework
  13. 13. NGA Human Resources confidential. All rights reserved. Key Challenges for Payroll 23% 18% 8% 5% 4% 4% 3% 35% Country-specific requirements • Frequent updates to national laws • Varying Data Privacy laws • Legislation in local language • Regional languages, currencies & time zones • Audits & Remediation • Physical interactions required in some countries Legislative Compliance • Need to be abreast of tax obligations • Pay and work rules • Internal policies & international payroll regulations • Ensuring employee confidentiality Standardized Payroll Process • Pay frequencies and payment methods • Approvals and exception handling • Define global payroll reporting needs, harmonize, create transparency Right Global Payroll Talent & Resources Consolidated Management Reporting Regional Capability – big head vs. small tail Consistent Remuneration & Benefits Manage Mobile Workforce Which Payroll Challenges Do Global Organizations Worry About most?
  14. 14. NGA Human Resources confidential. All rights reserved. 5 Elements Making Up Payroll Complexity 14 • Tax schedule per population • Frequency of legal changes • Garnishments handling • Number of populations (blue collar/white collar/mixed) • Retro- calculations • Complexity caused by labor agreements on company level, national level, industry level, … • Power of unions in negotiating labor agreements • Post payroll tax administration in local language • Rapidly changing tax laws • Different approaches per population, geography and salary schedule • Depth and width of tax reporting • Health Care reform application • Tax-related handling of employee benefits • Global difference in benefits appreciation • Compliance with changing benefits regulation • Legacy labor agreements • Case by case organizational decisions conform union agreements Gross-to-net calculation & legal updates Union involvement & CLAs* Taxes & Garnishments Employee Benefits Local & industry- specific regulations *CLA: Collective Labor Agreement
  15. 15. NGA Human Resources confidential. All rights reserved. NGA Research: Global Payroll Complexity Index 15
  16. 16. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 16 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange Mobile Application: Run Payroll on the Go myHRW Case Management Why NGA?
  17. 17. NGA Human Resources confidential. All rights reserved. NGA Global Payroll “NGA Global Payroll is an end-to-end payroll outsourcing solution for multi- country workforces, combining in-country payroll expertise with market- leading HR technology and consolidated reporting.” 17 • Run your payroll in 188 countries through NGA’s payroll network • Outsource your payroll processing to NGA, so you can focus on strategic HR matters. • Easily connect NGA’s payroll network with one of the certified global HRIS platforms • Manage your HR & payroll data centrally and easily access global payroll reports thanks to the Payroll Exchange • Communication with NGA SMEs through the integrated case management tool
  18. 18. NGA Human Resources confidential. All rights reserved. 18 NGA Global Payroll Components Document & Knowledge Management Organizational and global employee master data Global pay results & pay slip Global data localized + time & country payroll specific data Payroll Calendar, Results and Legal Reporting World-Class Service Center Management NGA HR Portal | myHRW Certified HRIS connectors & packaged integration HR & Payroll Services in 188 countries Enterprise & Employee Store Client benefits • Improved productivity & employee & NGA SME collaboration through integrated case management • Improved data quality through a single central repository, providing in-depth insight in global payroll and workforce data • Clear oversight of people costs, turnover, regional differences through analytics • Certified in-country payroll experts ensuring legal compliance at every level • 100% employee access, uniform employee experience Payroll Exchange Management and monitoring of integration, data and payroll services NGA Payroll Engines | 3rd party software (operated by NGA) | 3rd party service partners
  19. 19. NGA Human Resources confidential. All rights reserved. NGA Global Payroll: 188 countries s 188 countries 80 countries on payroll platforms run by NGA 90% of client populations directly managed from NGA service centers Small country populations supported through NGA partner network NGA Africa Payroll NGA LatAm Payroll
  20. 20. NGA Human Resources confidential. All rights reserved. Truly Global footprint We currently offer global payroll services in 188 countries, from 35 service delivery points, supporting more than 25 languages and any currency. 20 Algeria Angola Benin Botswana Burkina Faso Burundi Carmeroon Cape Verde Chad Comoros Congo Cote D’Ivoire Democratic Republic Congo Djibouti Egypt Equatorial Guinea Eritrea Ethiopia Gabon Gambia Ghana Guinea Guinea Bissau Kenya Lesotho Liberia Madagascar Malawi Mali Mauritania Mauritius Morocco Mozambique Namibia Nigeria Rwanda Senegal Seychelles Sierra Leone Somalia South Africa Sudan Swaziland Tanzania Togo Tunisia Uganda Zambia Zimbabwe Afghanistan Australia Azerbaijan Bangladesh Brunei Cambodia China Georgia Hong Kong India Indonesia Iran Japan Kazakhstan Macau Malaysia Maldives Mongolia Myanmar Nepal New Zealand Pakistan Papua New Guinea Philippines Russia Singapore South Korea Sri Lanka Taiwan Tajikistan Thailand Turkmenistan Vietnam Bahrain Iraq Israel Jordan Kuwait Lebanon Oman Qatar Saudi Arabia United Arab Emirates Albania Armenia Austria Belarus Belgium Bosnia and Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Gibraltar Greece Guernsey Hungary Iceland Ireland Isle of Man Italy Jersey Kosovo Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Montenegro Netherlands Norway Poland Portugal Romania Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey Ukraine United Kingdom Anguilla Antigua and Barbuda Argentina Aruba Bahamas Barbados Belize Bermuda Bolivia Bonaire Brazil British Virgin Islands Cayman Islands Chile Colombia Costa Rica Cuba Curacao Dominica Dominican Republic Dutch Caribbean Ecuador El Salvador Grenada Guatemala Guyana Haiti Honduras Jamaica Mexico Nicaragua Panama Paraguay Peru Puerto Rico Reunion Saba Saint Lucia St Maarten St. Eustatius St. Kitts and Nevis St. Vincent & the Grenadines Suriname Trinidad and Tobago Turks and Caicos Uruguay Venezuela Canada United States of America Africa Asia Pacific North America Middle East Europe Latin America & Caribbean
  21. 21. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 21 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange Mobile Application: Run Payroll on the Go myHRW Case Management Why NGA?
  22. 22. NGA Human Resources confidential. 22 Standard HR & Payroll packages Expert (SME) Support, Post payroll and Processing, Payroll Data Handling Voice support NGA Client Client Client HR data entry NGA Client Client Client Payroll data entry NGA NGA Client Client Post-payroll NGA NGA NGA Client Payroll processing NGA NGA NGA NGA Payroll engine NGA NGA NGA NGA Service Center & Expert Support, HR Processing, All Data Handling. Expert (SME) Support, Post payroll and Processing, Corrective Data Entry Payroll Calculation, Application Maintenance & Hosting Comprehensive Payroll & HR Services Managed Payroll Data Services Managed Payroll Services Payroll Processing Services BPO BPO BPO
  23. 23. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 23 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange Mobile Application: Run Payroll on the Go myHRW Case Management Why NGA?
  24. 24. NGA Human Resources confidential. All rights reserved. Payroll Exchange Connects, Completes, Controls 24 “Payroll Exchange is at the heart of NGA’s Global Payroll offering. It enables organizations to seamlessly connect NGA’s payroll delivery capabilities in more than 188 countries to best-of breed HR systems, in order to benefit from globally compliant payroll outsourcing services.” Payroll control • Secure timeliness of your data • Gives detailed insights on each payroll your are running around the globe • Central repository for all local legal payroll reports and files End-to-end integration • Connects your HR platform to NGA’s global payroll • Handles any additional data flow into your payroll (e.g. Time) • Feeds back information into your HR platform like online pay-slip Complete your data • Manages completeness of your payroll data on top of existing HR data • Supports client or NGA run HR Shared Service Centers • Fully localized for all 188 NGA payroll countries Global oversight • Deep insights on payroll related output from all your countries in one go • Extract possibilities to feed your reporting tools with your payroll data
  25. 25. NGA Human Resources confidential. All rights reserved. Payroll Exchange Components 25 Certified Packaged Integration to certified best-of-breed HRIS Access to a certified payroll network in over 188 countries Rich set of payroll optimization and Service Center Management tools + + Unified payroll service across the globe • Innovation: Certified Packaged Integration co-engineered with SaaS providers • Capture all global HR data within SaaS HCM • Structure pay groups to match the payroll solution’s requirements • Define earnings & deductions, pay periods, time data, benefits & allowances to match your required structure • Trigger automatic updates in payroll originated by a transaction (e.g. hire, change in personal data, modify payment, etc.)
  26. 26. NGA Human Resources - Confidential. 26 Client to NGA: Types of Data Global Dataset (HRIS) Local Dataset (PEX Forms*) Exception Dataset Data that is stored centrally and available globally within the organization: Personal, Identifiers, Address, Employment, Deployment, Compensation, Banking. Data that is stored locally, specific to payroll processing and is maintained: Tax data, Social Security data, Legal reporting data, etc. Data that is stored locally and is needed one time or is supported by legal documentation (via ticket in myHRW): Garnishments, YTD, QTD, MTD etc. 85% 10% 5% See the next slide for the details regarding Global dataset (*) Depending on the HRIS, the adoption of the PEX Forms will vary and may be the PEX native Forms or the Forms visualized directly in the HRIS.
  27. 27. NGA Human Resources - Confidential. 27 Integration of Employee Data into the System Personal data: • HRIS ID, Legal ID, Name, Middle Name, Surname, Salutation Code, Date and Place of birth, Gender, Marital Status Code and Date, Approver of the Employee.… Address: • Street, Number, Building Name, Floor, District, City, Country Code, Postal Code… Employment: • Employee Type, Hire Date and Code, Job Title, Position Title, Pay Group, FTE Ratio, Leave Date and Reason, Termination Date and Code, Work Location Code, City and Country, Organization ID, Work Schedule, Working Hours per Day, Weekly Workdays… Bank details and cost centers: • Payment Type, Local Payment Type, Payment Method, Name of the Holder Bank Account, Bank Routing Number, Bank Account, IBAN, Bank Country Code, Currency Code, Cost Center Code, Cost Center Name, Percentage of the Cost Center Assignment… Pay scales and Dates: • Pay Scale Type, Pay Scale Group, Pay Scale Level, Payroll Specific Grouping, Start Date for the Payroll Specific Grouping, End Date for the Payroll Specific Grouping, Date Type, Date associated to Date Type… Contract details: • Contract Type, Contract End Date… Pay elements: • Pay Element ID, Type, Amount, Rate, Unit, Currency, Off Cycle Indicator, Reference Linked to the Pay Element… Communications: • Chanel Code, Use, Dial Number, Country Dialing Code, Area Dialing, E-Mail Address… Legal and Other IDs: • Drive License Number, ID Card Number, Passport Number, Residence Permit, Work Permit, Alternative ID from Other Systems (Pension System, Benefit System)… All the details are described in the data dictionary All master data an HRIS should provide to PEX
  28. 28. NGA Human Resources confidential. All rights reserved. Creating a Uniform HR & Payroll Experience • Globally standardized and aligned HR processes (based on service catalog) • Single user interface providing the right access to each role • Centralized local payroll data for all countries a company operates in 28 Starts working at the company Enters the new hire and its personal data in the HRIS Validates the new hire and adds payroll relevant data in the local payroll system or the Payroll Exchange Can see local payroll information in the Payroll Exchange Run payroll, pay employee, perform legal and statutory reporting, finance booking… in the local payroll system Can view payroll relevant documents like pay slips and tax documents in the Payroll Exchange Example – Managing the hiring process: Employee HR Admin Payroll Admin HR Admin Employee
  29. 29. NGA Human Resources confidential. All rights reserved. 29 Improving the Employee Experience 1. A globally connected HR IT landscape Seamlessly connect NGA’s payroll network to one of the certified global HRIS, and have a coherent and global access to payroll transactions and HR data in 188 countries 2. Integrated case management myHRW manages, documents and reports on your interactions with NGA experts 3. Embedded document management Easily manage HR & payroll documents with integrated document storage and management 4. Identity Management Rapidly access HR & payroll data related to your role within the company. In addition, a user only needs to log in once to gain access to HR data across all HR systems (optional). Payroll Exchange consists of 4 integrated HR services, all designed to improve the employee experience. Payroll Exchange Connected HR IT landscape Document Management Identity Management Case Management
  30. 30. NGA Human Resources confidential. All rights reserved. 30 NGA Global Payroll integrates with Employee Central Direct integration of NGA Global Payroll into Employee Central
  31. 31. NGA Human Resources confidential. All rights reserved. 31 NGA Global Payroll integrates with Employee Central Direct integration of NGA Global Payroll into Employee Central
  32. 32. NGA Human Resources confidential. All rights reserved. Global Oversight Meets Local Insight 32
  33. 33. NGA Human Resources confidential. All rights reserved. Global Oversight Meets Local Insight 33
  34. 34. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 34 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange Mobile Application: Run Payroll on the Go myHRW Case Management Why NGA?
  35. 35. Copyright NGA Human Resources. All rights reserved. 35 Interacting with 5 Generations of Employees Self-Service & E-mail Gen X Born 1965 – 1976 Telephone & Call Center Mobile & Chat In-person contact Bots & Social Gen Y & Millenials Born 1977 – 1997 Traditionalists Born pre 1946 Baby Boomers Born 1946 – 1964 Gen Z Born after 1997 Digital nativesDigital immigrants Employee interaction preferences
  36. 36. NGA Human Resources confidential. All rights reserved. Run Global Payroll on the Go 36 Mobile dashboard & payroll event monitoring Mobile calendar Anytime access, real-time trans- actions & instant analytics
  37. 37. NGA Human Resources confidential. All rights reserved. Run Global Payroll on the Go 37 Mobile Payslip for employeesMobile employees
  38. 38. Copyright NGA Human Resources. All rights reserved. 38 Run Payroll on the Go • Click on Belgium to see more detail about Belgium. • Clicking on view less hides pay groups with 0 incomplete events. • Click on top down arrow next to the word “Belgium” to switch countries or alternatively swipe to the right to go to next country. • Then Hit back button to go to main menu or click dashboard icon at bottom of page.
  39. 39. Copyright NGA Human Resources. All rights reserved. 39 Scroll down in app to go to headcount Run Payroll on the Go • Click on Today button to see what is happening “Today”. • Left a part of previous page at top of this mockup to show this is a scrollable dashboard.
  40. 40. Copyright NGA Human Resources. All rights reserved. 40 • For simplicity, the ‘Today’ button shows only key dates that are visible in the PEX Dashboard today (not all the dates that are in the payroll calendar). • Current pay period only. • Only show calendar horizontal ribbon for today’s week, so you can orientate where in the week you are. Ribbon is not clickable it highlights today’s date. Run Payroll on the Go
  41. 41. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 41 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange Mobile Application: Run Payroll on the Go myHRW Case Management Why NGA?
  42. 42. NGA Human Resources confidential. All rights reserved. 42 myHRW: Integrated Case Management Designed to help our shared service center agents service more employees, myHRW combines case management, knowledge management, on-line reference guides, document management and Ask HR to enable NGA to seamlessly manage, document and report on all employees’ interactions with NGA experts, centralized into one globally accessible web- based solution. Features & Benefits • SaaS solution designed for scalability, speedy setup and affordable cost • Highly configurable and easy to integrate with any HRIS system • Integration with a wide range of IP telephony systems • Flexible framework allowing for easy yet secure integration and event-driven routing rules through incoming email, fax, imaging and workflow • Powerful reporting and dashboard module • Centralized storage and complete history of all communications with past and current employees
  43. 43. NGA Human Resources confidential. All rights reserved. myHRW: Integrated Case Management
  44. 44. NGA Human Resources confidential. All rights reserved. myHRW: a complete toolkit for service success Deliver outstanding HR services to improve employee satisfaction Drive efficiency through an intuitive navigation and an effective HR process-aligned unified agent experience interface Improve communication and facilitate collaboration across agents and service delivery teams Deliver client, service center and agent aligned service insight, metrics, reporting and analytics Enable enhanced service delivery through advanced search across structured and unstructured data Provide just-in-time service supporting intelligence for your employee interactions Support and enable multi-channel HR services including web, collaboration technologies Facilitate service interaction and status for your employees anytime, anywhere and on any device
  45. 45. 15 May 2013 NGA Human Resources confidential. All rights reserved. Agenda 45 NGA Introduction Payroll Trends & Challenges Why NGA Global Payroll? What Payroll Delivery Option Are You Looking For? NGA Global Payroll enabled by Payroll Exchange Mobile Application: Run Payroll on the Go myHRW Case Management Why NGA?
  46. 46. NGA Human Resources confidential. All rights reserved. One - the magic number of NGA Global Payroll Contract No more administrative hassle to discuss conditions and SLA on local level. NGA has uniform agreements with in-country experts Invoice You will receive one global invoice for paying your multinational workforce instead of dealing with local accounting issues Contact person Centralized management to steer your payroll globally and to streamline the delivery Statement of Service (SoS) Standardized and uniform services across the different countries represented into a single Service Level Agreement Standardized processes Globally defined interface and way of working, based on best practice HR service catalog 46
  47. 47. NGA Human Resources confidential. All rights reserved. 47 Why NGA? We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services. In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization. Making HR Work — Better
  48. 48. ThankYou 48 www.ngahr.com/payroll
  49. 49. 49 15 May 2013 Copyright NGA Human Resources. All rights reserved. Appendices – Industry Recognition 49
  50. 50. Copyright NGA Human Resources. All rights reserved. Analyst Recognition 50 For Payroll Business Process Outsourcing Gartner Magic Quadrant: Payroll BPO Services, 2016
  51. 51. Copyright NGA Human Resources. All rights reserved. Analyst Recognition 51 For Multi-Country Payroll Outsourcing (MCPO) Everest Group PEAK Matrix for Multi-Country Payroll Outsourcing, 2016
  52. 52. Copyright NGA Human Resources. All rights reserved. Analyst Recognition 52 For Multi-Process HR Outsourcing (MPHRO) Everest Group PEAK Matrix for Multi-Process HR Outsourcing, 2016
  53. 53. Copyright NGA Human Resources. All rights reserved. Analyst Recognition Demonstrating Excellence in HR Outsourcing HfS Blueprint 2014: Multi-tower HRO – Rewards, Remuneration & Recognition Services 53
  54. 54. Copyright NGA Human Resources. All rights reserved. Analyst Recognition 54 For Multi-Country Payroll Outsourcing NelsonHall NEAT Vendor Evaluation (Employee Experience) for Multi-Country Payroll Outsourcing, 2013

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