The Stem is a new breed of management consultancy. We enable Health companies to maximize their return on digital and customer experience investments through a ‘networked consulting’ model that draws on the industry’s leading independent talent. Our diverse consultant network delivers strategy and innovation, insights and analytics, business process and organization, and execution support to clients. Nearly all life sciences companies are in the midst of "digital transformations" aimed at re-wiring how they operate to respond to a changing industry and customer environment. Yet, only 18% of life sciences companies are satisfied with their digital activities and most consider missing digital knowledge as the key hurdle to their transformation. The four aspects of The Stem's consulting model are: Independence, Scalability, Flexibility and Productivity. Independent consultants. Our network consists of highly-seasoned independent consultants with an average of 15 years’ experience. They offer fresh entrepreneurial perspectives, practical expertise, and a level of dedication and creativity that is unmatched. Flexibility & Scalability. The Stem's consultants are staffed on-demand and matched to directly meet the needs of clients. There's a customized approach to handling projects and the flexible nature of the process ensures a strong fit between needs, skills and the approach deployed. It also means The Stem can rapidly scale up or down to meet changing needs. Productivity. The Stem operates using a virtual model, including flexible working arrangements supported by collaboration technologies and peer support. The impact is high levels of consultant engagement, productivity, and client commitment.

1. Consulting. Reimagined.
The Stem
Company Overview

2. Our promise
We are a management consulting firm
specializing in Customer Strategy and
Experience Solutions in Healthcare.
Through our unique model, we enable our
maximize their return on digital and
customer experience investments in a
rapidly changing environment.

3. Our model > “Networked consulting”

4. Talent > 100+ of the best minds in Health customer engagement
Top credentials
- Min 15+ Years experience
- Across 4 continents
- Graduate degrees
- Ex-Big 5 consultants
- Ex-digital agency leaders
- Ex-technology firm leaders
- Ex-pharmaco executives
Roles
- Ethnographers
- User researchers
- Big data specialists
- Analytics specialists
- Multi-channel strategists
- Service designers
- Brand strategists
- Social media strategists
- Mobile strategists
- Medical strategists
- Digital process consultants
- Business analysts
- Business technologists
- Program managers
Examples

5. Process + Organization
Designing multi-channel /
digital processes and
organizations to make
innovation a reality
Insights + Analytics
Capturing the voice of
customers; unlocking
value in data; researching
best practice
Strategy + Innovation
Planning enterprise,
functional and brand
customer engagement
strategies and capability
improvement
Integrated execution
Tactical planning, execution
support and outsourced
services
What we do > Digital customer strategy + experience solutions

6. What we do > Digital customer strategy + experience solutions
Multi-channel delivery
management
Sourcing support
Business continuity
Digital process outsourcing
Customer engagement
strategy
Digital landscaping
Digital service design
Capability planning
Innovation planning
Digital process design
Organizational design
Training
User & market research
Journey mapping
Measurement planning
Reporting + visualization
Analysis + optimization
Benchmarking
Process + Organization
Designing multi-channel /
digital processes and
organizations to make
innovation a reality
Insights + Analytics
Capturing the voice of
customers; unlocking
value in data; researching
best practice
Strategy + Innovation
Planning enterprise,
functional and brand
customer engagement
strategies and capability
improvement
Integrated execution
Tactical planning, execution
support and outsourced
services

7. 6/3/2016 7Proprietary & Confidential
Our partners

8. 8Proprietary & Confidential
Right Talent
Match the right talent to
each engagement drawing
from our extensive network
Right Approach
Customize our approach to
the needs of the project
versus using a standard
methodology
Right Attitude
Our independent
consultants are focused on
one thing: your success –
their career depends on it
How we work > Consulting reimagined

9. Cases > Representative engagements
Process + OrganizationInsights + AnalyticsStrategy + Innovation Integrated execution
Global Web site project
management and roll-out
support for leading Fertility
medicine
Outsourced digital program
management for leading
ADHD brand
• Creation of of digital
strategy process for
leading global
Pharmaceutical
company
• Development of end-
to-end Web
development process
tool kit
• 7-market patient
ethnography and
journey mapping in rare
disease
• Multi-channel reporting
and optimization for
leading Psoriasis brand
• Brand strategy research
for start-up medical
device firm
• Global digital strategy
development for leading
Multiple Sclerosis and
Cancer brands
• Strategy for rare
disease digital patient
support experience
• Digital product
innovation for leading
consumer health brand
• Digital transformation
strategy for leading
Pharmaceutical
company
Examples*
* Detailed case studies at thestem.com

10. Founder > 20+ years at the intersection of Health + digital
Gregg is Managing Partner at The Stem, a management
consulting firm specializing in customer engagement strategy and
operations. The Stem provides Health brands with specialized
expertise in brand and multi-channel strategy, customer
engagement research and analytics and project management
through a “networked consulting” model that draws on the
industry's leading talent.
Gregg has 20+ years experience at the intersection of marketing,
media and technology. He is passionate about showing how to
improve customer engagement for Health brands. Previously,
Gregg was Global Managing Director of LBi Health (now part of
DigitasLBi), a digital health agency he founded in 2009. In this
capacity, he led the firm’s relationships with major healthcare
organizations, including Bristol-Myers Squibb, WebMD,
Massachusetts General Hospital, Genzyme and Johnson &
Johnson. Prior to that, he was Client Partner and Director of
Strategy at IconNicholson, a pioneering interactive user
experience and design boutique. He previously served in account
management roles at Modem Media, one of the first digital
agencies, and BBDO.
Gregg is a graduate of Cornell University and NYU’s Stern School
of Business.

11. Get in touch 
Contact: Gregg Fisher
Phone: 917.453.5368
Email: gfisher@thestem.com
Web: www.thestem.com