SlideShare a Scribd company logo
Community Manager Appreciation Day
2013
A look at the social media conversation
CMAD 2013: Social Conversation Highlights

•  Close to 24,000 social media mentions on 1/28
•  Conversations peaked at 10 a.m. Eastern
•  98% of the mentions were on Twitter
•  66% of mentions were in English followed by 24% in Spanish
• United States, Spain, Canada, France and the UK housed the
   most conversation
CMAD 2013: Conversation Peaked at
        10am EST
Posts
3000


2500


2000


 1500


 1000


 500


   0
        1:00 AM   3:00 AM   5:00 AM   7:00 AM   9:00 AM   10:00 AM 11:00 AM   1:00 PM   3:00 PM   5:00 PM   7:00 PM   9:00 PM   10:00 PM
CMAD 2013: Twitter was the Most Popular
Medium

          Facebook; 1%    Blogs; 1%




                    Twitter; 98%
CMAD 2013: 66% of Social Conversation
was in English
                       Italian; 1%
           Dutch; 1%   German; 0%
                                       Portuguese; 1%


                Spanish; 24%
      Other; 1%
       French; 6%                    English; 66%
CMAD 2013: US Housed Much of the
Social Media Conversation

               UK; 4%    Colombia; 4%
     Mexico; 3%
         France; 4%
      Spain; 7%
    Canada; 5%                          United States;
                  Other; 17%                 57%
CMAD 2013: Jeremiah Owyang and
  Mashable Among Top-Tweeted Users

  @eldadodelarte
@socialmediaclub
 @juanpamadero
       @wswcsm
   @socialnerdia
  @houseofbrew
       @mycmgr
@marketingcloud
     @mashable
       @jowyang

                   0   10   20   30   40   50
CMAD 2013: Females are Leading the
Conversation



                      Men; 45%
         Women; 55%
Thank you!
Contact us at www.salesforce/marketingcloud.com or:

        Facebook.com/marketingcloud

        @marketingcloud

        Linkedin.com/company/marketing-cloud

        +MarketingCloud

        Youtube.com/MarketingCloud

More Related Content

Viewers also liked

CrowdfundIQ Benchmark Study - Equity Crowdfunding Investor Research Report
CrowdfundIQ Benchmark Study - Equity Crowdfunding Investor Research ReportCrowdfundIQ Benchmark Study - Equity Crowdfunding Investor Research Report
CrowdfundIQ Benchmark Study - Equity Crowdfunding Investor Research Report
EarlyIQ, Inc.
 
Ouishare’s 100 top articles on the collaborative economy in 2014
Ouishare’s 100 top articles on the collaborative economy in 2014Ouishare’s 100 top articles on the collaborative economy in 2014
Ouishare’s 100 top articles on the collaborative economy in 2014
OuiShare
 
Conversation guide: Forming deep relationships with your clients
Conversation guide: Forming deep relationships with your clientsConversation guide: Forming deep relationships with your clients
Conversation guide: Forming deep relationships with your clients
Intuit Inc.
 
How to build a thriving online community
How to build a thriving online communityHow to build a thriving online community
How to build a thriving online communityFeverBee Limited
 
Gain Community and Global Visibility: A Five Step Process
Gain Community and Global Visibility: A Five Step ProcessGain Community and Global Visibility: A Five Step Process
Gain Community and Global Visibility: A Five Step ProcessEndUserSharePoint
 
Tips in 20 - How To Build an Online Community Strategic Framework
Tips in 20 - How To Build an Online Community Strategic FrameworkTips in 20 - How To Build an Online Community Strategic Framework
Tips in 20 - How To Build an Online Community Strategic Framework
leveragesoftwarecommunity
 
BICC Conceptual Overview
BICC Conceptual OverviewBICC Conceptual Overview
BICC Conceptual Overview
Andrew Marks
 
A Global Community for a Universal Web
A Global Community for a Universal WebA Global Community for a Universal Web
A Global Community for a Universal Web
Diane (Bisgeier) Tate
 
Community and Global Visibility: Influencer Marketing on a Global Scale
Community and Global Visibility: Influencer Marketing on a Global ScaleCommunity and Global Visibility: Influencer Marketing on a Global Scale
Community and Global Visibility: Influencer Marketing on a Global Scale
EndUserSharePoint
 
CMX East 2016 Community Driven Marketing
CMX East 2016   Community Driven MarketingCMX East 2016   Community Driven Marketing
CMX East 2016 Community Driven Marketing
Lauren Perkins
 
Let the EatWith Cake - Satisfying a Hungry Global Community
Let the EatWith Cake - Satisfying a Hungry Global CommunityLet the EatWith Cake - Satisfying a Hungry Global Community
Let the EatWith Cake - Satisfying a Hungry Global Community
Joel Serra Bevin
 
The Power of Community Building, Matt Knell, Matt Singley, Savannah Peterson,...
The Power of Community Building, Matt Knell, Matt Singley, Savannah Peterson,...The Power of Community Building, Matt Knell, Matt Singley, Savannah Peterson,...
The Power of Community Building, Matt Knell, Matt Singley, Savannah Peterson,...
Social Fresh Conference
 
Paid, Earned and Owned Media Framework
Paid, Earned and Owned Media FrameworkPaid, Earned and Owned Media Framework
Paid, Earned and Owned Media Framework
Dr Matt McDougall
 
Paid Owned Earned - the book [sample editorial] by Nick Burcher
Paid Owned Earned - the book [sample editorial] by Nick BurcherPaid Owned Earned - the book [sample editorial] by Nick Burcher
Paid Owned Earned - the book [sample editorial] by Nick Burcher
Paid Owned Earned
 
Secrets of Success: Building Community Through Meetups
Secrets of Success: Building Community Through Meetups Secrets of Success: Building Community Through Meetups
Secrets of Success: Building Community Through Meetups
Tesora
 
Community Manager Insights - 2011
Community Manager Insights - 2011Community Manager Insights - 2011
Community Manager Insights - 2011
Get Satisfaction
 
Business Analytics Competency centre: A strategic Differentiator
Business Analytics Competency centre: A strategic Differentiator Business Analytics Competency centre: A strategic Differentiator
Business Analytics Competency centre: A strategic Differentiator
BSGAfrica
 

Viewers also liked (18)

CrowdfundIQ Benchmark Study - Equity Crowdfunding Investor Research Report
CrowdfundIQ Benchmark Study - Equity Crowdfunding Investor Research ReportCrowdfundIQ Benchmark Study - Equity Crowdfunding Investor Research Report
CrowdfundIQ Benchmark Study - Equity Crowdfunding Investor Research Report
 
Ouishare’s 100 top articles on the collaborative economy in 2014
Ouishare’s 100 top articles on the collaborative economy in 2014Ouishare’s 100 top articles on the collaborative economy in 2014
Ouishare’s 100 top articles on the collaborative economy in 2014
 
Conversation guide: Forming deep relationships with your clients
Conversation guide: Forming deep relationships with your clientsConversation guide: Forming deep relationships with your clients
Conversation guide: Forming deep relationships with your clients
 
Bicc
BiccBicc
Bicc
 
How to build a thriving online community
How to build a thriving online communityHow to build a thriving online community
How to build a thriving online community
 
Gain Community and Global Visibility: A Five Step Process
Gain Community and Global Visibility: A Five Step ProcessGain Community and Global Visibility: A Five Step Process
Gain Community and Global Visibility: A Five Step Process
 
Tips in 20 - How To Build an Online Community Strategic Framework
Tips in 20 - How To Build an Online Community Strategic FrameworkTips in 20 - How To Build an Online Community Strategic Framework
Tips in 20 - How To Build an Online Community Strategic Framework
 
BICC Conceptual Overview
BICC Conceptual OverviewBICC Conceptual Overview
BICC Conceptual Overview
 
A Global Community for a Universal Web
A Global Community for a Universal WebA Global Community for a Universal Web
A Global Community for a Universal Web
 
Community and Global Visibility: Influencer Marketing on a Global Scale
Community and Global Visibility: Influencer Marketing on a Global ScaleCommunity and Global Visibility: Influencer Marketing on a Global Scale
Community and Global Visibility: Influencer Marketing on a Global Scale
 
CMX East 2016 Community Driven Marketing
CMX East 2016   Community Driven MarketingCMX East 2016   Community Driven Marketing
CMX East 2016 Community Driven Marketing
 
Let the EatWith Cake - Satisfying a Hungry Global Community
Let the EatWith Cake - Satisfying a Hungry Global CommunityLet the EatWith Cake - Satisfying a Hungry Global Community
Let the EatWith Cake - Satisfying a Hungry Global Community
 
The Power of Community Building, Matt Knell, Matt Singley, Savannah Peterson,...
The Power of Community Building, Matt Knell, Matt Singley, Savannah Peterson,...The Power of Community Building, Matt Knell, Matt Singley, Savannah Peterson,...
The Power of Community Building, Matt Knell, Matt Singley, Savannah Peterson,...
 
Paid, Earned and Owned Media Framework
Paid, Earned and Owned Media FrameworkPaid, Earned and Owned Media Framework
Paid, Earned and Owned Media Framework
 
Paid Owned Earned - the book [sample editorial] by Nick Burcher
Paid Owned Earned - the book [sample editorial] by Nick BurcherPaid Owned Earned - the book [sample editorial] by Nick Burcher
Paid Owned Earned - the book [sample editorial] by Nick Burcher
 
Secrets of Success: Building Community Through Meetups
Secrets of Success: Building Community Through Meetups Secrets of Success: Building Community Through Meetups
Secrets of Success: Building Community Through Meetups
 
Community Manager Insights - 2011
Community Manager Insights - 2011Community Manager Insights - 2011
Community Manager Insights - 2011
 
Business Analytics Competency centre: A strategic Differentiator
Business Analytics Competency centre: A strategic Differentiator Business Analytics Competency centre: A strategic Differentiator
Business Analytics Competency centre: A strategic Differentiator
 

Similar to Community Manager Appreciation Day Social Media Conversation Data report

Decoding Movember
Decoding Movember Decoding Movember
Decoding Movember
Linkfluence
 
Research Matters: Understanding Consumption of Digital Media
Research Matters: Understanding Consumption of Digital MediaResearch Matters: Understanding Consumption of Digital Media
Research Matters: Understanding Consumption of Digital Media
Branded Ltd
 
Ipsos Open Thinking Exchange - Welcome to the New Normal
Ipsos Open Thinking Exchange - Welcome to the New NormalIpsos Open Thinking Exchange - Welcome to the New Normal
Ipsos Open Thinking Exchange - Welcome to the New Normal
d4nce
 
Women in wine nov 2014 2
Women in wine nov 2014 2Women in wine nov 2014 2
Women in wine nov 2014 2
Colleen Norkie
 
Radiation Nation - Frugal, Global and Mobile Collaboration
Radiation Nation - Frugal, Global and Mobile CollaborationRadiation Nation - Frugal, Global and Mobile Collaboration
Radiation Nation - Frugal, Global and Mobile Collaboration
Matthew Katz
 
hjc Turning Point 2010 - Social Media
hjc Turning Point 2010 - Social Mediahjc Turning Point 2010 - Social Media
hjc Turning Point 2010 - Social Media
Laisie Tu
 
SMILE London - 23 September
SMILE London - 23 September SMILE London - 23 September
SMILE London - 23 September
Marc Wright
 
Blackberry 10 Release: Social Media Conversation 2013
Blackberry 10 Release: Social Media Conversation  2013Blackberry 10 Release: Social Media Conversation  2013
Blackberry 10 Release: Social Media Conversation 2013
Salesforce Marketing Cloud
 
What Is Social Media? Do I Need It?
What Is Social Media? Do I Need It?What Is Social Media? Do I Need It?
What Is Social Media? Do I Need It?
aardvarkscocialmedia
 
Social media
Social mediaSocial media
Social media
sai kiran
 
Foodie cuties
Foodie cutiesFoodie cuties
Foodie cuties
amandaxtiger
 
Social Media-Palooza (Part I), by LeapFrog Interactive
Social Media-Palooza (Part I), by LeapFrog InteractiveSocial Media-Palooza (Part I), by LeapFrog Interactive
Social Media-Palooza (Part I), by LeapFrog Interactive
LEAP
 
Talkabout Social Media
Talkabout Social MediaTalkabout Social Media
Talkabout Social Mediaalessandro1983
 
Kony 2012
Kony 2012Kony 2012
Kony 2012
saidWot
 
Social media for Business to Business - Examples and recommendations
Social media for Business to Business - Examples and recommendationsSocial media for Business to Business - Examples and recommendations
Social media for Business to Business - Examples and recommendations
Firstpoint Marketing & Communications
 
Comms Crash Course: Using Social Media for Public Health Communications
Comms Crash Course: Using Social Media for Public Health CommunicationsComms Crash Course: Using Social Media for Public Health Communications
Comms Crash Course: Using Social Media for Public Health Communications
piersonr
 
2014 FIFA World Cup | Adobe Digital Index
 2014 FIFA World Cup | Adobe Digital Index 2014 FIFA World Cup | Adobe Digital Index
2014 FIFA World Cup | Adobe Digital Index
Adobe Experience Cloud
 
Aldo van Weezel - Taking social media to the next level
Aldo van Weezel - Taking social media to the next levelAldo van Weezel - Taking social media to the next level
Aldo van Weezel - Taking social media to the next level
WAN-IFRA
 
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...ShaadHamid
 

Similar to Community Manager Appreciation Day Social Media Conversation Data report (20)

Decoding Movember
Decoding Movember Decoding Movember
Decoding Movember
 
Research Matters: Understanding Consumption of Digital Media
Research Matters: Understanding Consumption of Digital MediaResearch Matters: Understanding Consumption of Digital Media
Research Matters: Understanding Consumption of Digital Media
 
Ipsos Open Thinking Exchange - Welcome to the New Normal
Ipsos Open Thinking Exchange - Welcome to the New NormalIpsos Open Thinking Exchange - Welcome to the New Normal
Ipsos Open Thinking Exchange - Welcome to the New Normal
 
Women in wine nov 2014 2
Women in wine nov 2014 2Women in wine nov 2014 2
Women in wine nov 2014 2
 
Radiation Nation - Frugal, Global and Mobile Collaboration
Radiation Nation - Frugal, Global and Mobile CollaborationRadiation Nation - Frugal, Global and Mobile Collaboration
Radiation Nation - Frugal, Global and Mobile Collaboration
 
hjc Turning Point 2010 - Social Media
hjc Turning Point 2010 - Social Mediahjc Turning Point 2010 - Social Media
hjc Turning Point 2010 - Social Media
 
SMILE London - 23 September
SMILE London - 23 September SMILE London - 23 September
SMILE London - 23 September
 
Blackberry 10 Release: Social Media Conversation 2013
Blackberry 10 Release: Social Media Conversation  2013Blackberry 10 Release: Social Media Conversation  2013
Blackberry 10 Release: Social Media Conversation 2013
 
What Is Social Media? Do I Need It?
What Is Social Media? Do I Need It?What Is Social Media? Do I Need It?
What Is Social Media? Do I Need It?
 
Social media
Social mediaSocial media
Social media
 
Foodie cuties
Foodie cutiesFoodie cuties
Foodie cuties
 
Social Media-Palooza (Part I), by LeapFrog Interactive
Social Media-Palooza (Part I), by LeapFrog InteractiveSocial Media-Palooza (Part I), by LeapFrog Interactive
Social Media-Palooza (Part I), by LeapFrog Interactive
 
Talkabout Social Media
Talkabout Social MediaTalkabout Social Media
Talkabout Social Media
 
Kony 2012
Kony 2012Kony 2012
Kony 2012
 
Social media for Business to Business - Examples and recommendations
Social media for Business to Business - Examples and recommendationsSocial media for Business to Business - Examples and recommendations
Social media for Business to Business - Examples and recommendations
 
Comms Crash Course: Using Social Media for Public Health Communications
Comms Crash Course: Using Social Media for Public Health CommunicationsComms Crash Course: Using Social Media for Public Health Communications
Comms Crash Course: Using Social Media for Public Health Communications
 
2014 FIFA World Cup | Adobe Digital Index
 2014 FIFA World Cup | Adobe Digital Index 2014 FIFA World Cup | Adobe Digital Index
2014 FIFA World Cup | Adobe Digital Index
 
Media Report 2013
Media Report 2013Media Report 2013
Media Report 2013
 
Aldo van Weezel - Taking social media to the next level
Aldo van Weezel - Taking social media to the next levelAldo van Weezel - Taking social media to the next level
Aldo van Weezel - Taking social media to the next level
 
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
 

More from Salesforce Marketing Cloud

State of Marketing Twitter Quiz
State of Marketing Twitter QuizState of Marketing Twitter Quiz
State of Marketing Twitter Quiz
Salesforce Marketing Cloud
 
Kicking Off Your Identity-Driven Marketing Strategy with MLS and Gigya
Kicking Off Your Identity-Driven Marketing Strategy with MLS and GigyaKicking Off Your Identity-Driven Marketing Strategy with MLS and Gigya
Kicking Off Your Identity-Driven Marketing Strategy with MLS and Gigya
Salesforce Marketing Cloud
 
Celebrity Cruises and AAA Drive Engagement with Real Time Email Campaigns
Celebrity Cruises and AAA Drive Engagement with Real Time Email CampaignsCelebrity Cruises and AAA Drive Engagement with Real Time Email Campaigns
Celebrity Cruises and AAA Drive Engagement with Real Time Email Campaigns
Salesforce Marketing Cloud
 
Basics of Killer Content Marketing
Basics of Killer Content MarketingBasics of Killer Content Marketing
Basics of Killer Content Marketing
Salesforce Marketing Cloud
 
How Pono Music is Revolutionizing the Music Industry Using Community Cloud
How Pono Music is Revolutionizing the Music Industry Using Community CloudHow Pono Music is Revolutionizing the Music Industry Using Community Cloud
How Pono Music is Revolutionizing the Music Industry Using Community Cloud
Salesforce Marketing Cloud
 
Marketing and Sales Aligned with a Common Goal
Marketing and Sales Aligned with a Common GoalMarketing and Sales Aligned with a Common Goal
Marketing and Sales Aligned with a Common Goal
Salesforce Marketing Cloud
 
How Salesforce Uses the Marketing Cloud
How Salesforce Uses the Marketing CloudHow Salesforce Uses the Marketing Cloud
How Salesforce Uses the Marketing Cloud
Salesforce Marketing Cloud
 
When Every Moment Matters: Apply a Marketing Mindset to Customer Service
When Every Moment Matters: Apply a Marketing Mindset to Customer ServiceWhen Every Moment Matters: Apply a Marketing Mindset to Customer Service
When Every Moment Matters: Apply a Marketing Mindset to Customer Service
Salesforce Marketing Cloud
 
Retail CLV is the New Black
Retail CLV is the New BlackRetail CLV is the New Black
Retail CLV is the New Black
Salesforce Marketing Cloud
 
CRM Strategies for Accelerating B2B Pipeline Growth
CRM Strategies for Accelerating B2B Pipeline GrowthCRM Strategies for Accelerating B2B Pipeline Growth
CRM Strategies for Accelerating B2B Pipeline Growth
Salesforce Marketing Cloud
 
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving SuccessHow CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
Salesforce Marketing Cloud
 
No Reservation? No Problem! OpenTable and Marketing Cloud at Your Service
No Reservation? No Problem! OpenTable and Marketing Cloud at Your ServiceNo Reservation? No Problem! OpenTable and Marketing Cloud at Your Service
No Reservation? No Problem! OpenTable and Marketing Cloud at Your Service
Salesforce Marketing Cloud
 
How Kraft Drives Email Engagement Using Native Advertising & Personalization
How Kraft Drives Email Engagement Using Native Advertising & PersonalizationHow Kraft Drives Email Engagement Using Native Advertising & Personalization
How Kraft Drives Email Engagement Using Native Advertising & Personalization
Salesforce Marketing Cloud
 
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving SuccessHow CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
Salesforce Marketing Cloud
 
How ALEX AND ANI & Elizabeth Arden Focus on the Customer Experience
How ALEX AND ANI & Elizabeth Arden Focus on the Customer ExperienceHow ALEX AND ANI & Elizabeth Arden Focus on the Customer Experience
How ALEX AND ANI & Elizabeth Arden Focus on the Customer Experience
Salesforce Marketing Cloud
 
How Intuit Turned Transactional Emails Into Quick Customer Wins
How Intuit Turned Transactional Emails Into Quick Customer WinsHow Intuit Turned Transactional Emails Into Quick Customer Wins
How Intuit Turned Transactional Emails Into Quick Customer Wins
Salesforce Marketing Cloud
 
Power your Marketing with Apps with the Salesforce1 Platform
Power your Marketing with Apps with the Salesforce1 PlatformPower your Marketing with Apps with the Salesforce1 Platform
Power your Marketing with Apps with the Salesforce1 Platform
Salesforce Marketing Cloud
 
How the Best Consumer Brands like Angie's List Find New Customers on Facebook
How the Best Consumer Brands like Angie's List Find New Customers on FacebookHow the Best Consumer Brands like Angie's List Find New Customers on Facebook
How the Best Consumer Brands like Angie's List Find New Customers on Facebook
Salesforce Marketing Cloud
 
Blending Service & Marketing: HP Social Customer Care Increases Customer Loyalty
Blending Service & Marketing: HP Social Customer Care Increases Customer LoyaltyBlending Service & Marketing: HP Social Customer Care Increases Customer Loyalty
Blending Service & Marketing: HP Social Customer Care Increases Customer Loyalty
Salesforce Marketing Cloud
 
You Talkin' to Me? How Redbox Personalizes its Emails to 40 Million Subscribers
You Talkin' to Me? How Redbox Personalizes its Emails to 40 Million SubscribersYou Talkin' to Me? How Redbox Personalizes its Emails to 40 Million Subscribers
You Talkin' to Me? How Redbox Personalizes its Emails to 40 Million Subscribers
Salesforce Marketing Cloud
 

More from Salesforce Marketing Cloud (20)

State of Marketing Twitter Quiz
State of Marketing Twitter QuizState of Marketing Twitter Quiz
State of Marketing Twitter Quiz
 
Kicking Off Your Identity-Driven Marketing Strategy with MLS and Gigya
Kicking Off Your Identity-Driven Marketing Strategy with MLS and GigyaKicking Off Your Identity-Driven Marketing Strategy with MLS and Gigya
Kicking Off Your Identity-Driven Marketing Strategy with MLS and Gigya
 
Celebrity Cruises and AAA Drive Engagement with Real Time Email Campaigns
Celebrity Cruises and AAA Drive Engagement with Real Time Email CampaignsCelebrity Cruises and AAA Drive Engagement with Real Time Email Campaigns
Celebrity Cruises and AAA Drive Engagement with Real Time Email Campaigns
 
Basics of Killer Content Marketing
Basics of Killer Content MarketingBasics of Killer Content Marketing
Basics of Killer Content Marketing
 
How Pono Music is Revolutionizing the Music Industry Using Community Cloud
How Pono Music is Revolutionizing the Music Industry Using Community CloudHow Pono Music is Revolutionizing the Music Industry Using Community Cloud
How Pono Music is Revolutionizing the Music Industry Using Community Cloud
 
Marketing and Sales Aligned with a Common Goal
Marketing and Sales Aligned with a Common GoalMarketing and Sales Aligned with a Common Goal
Marketing and Sales Aligned with a Common Goal
 
How Salesforce Uses the Marketing Cloud
How Salesforce Uses the Marketing CloudHow Salesforce Uses the Marketing Cloud
How Salesforce Uses the Marketing Cloud
 
When Every Moment Matters: Apply a Marketing Mindset to Customer Service
When Every Moment Matters: Apply a Marketing Mindset to Customer ServiceWhen Every Moment Matters: Apply a Marketing Mindset to Customer Service
When Every Moment Matters: Apply a Marketing Mindset to Customer Service
 
Retail CLV is the New Black
Retail CLV is the New BlackRetail CLV is the New Black
Retail CLV is the New Black
 
CRM Strategies for Accelerating B2B Pipeline Growth
CRM Strategies for Accelerating B2B Pipeline GrowthCRM Strategies for Accelerating B2B Pipeline Growth
CRM Strategies for Accelerating B2B Pipeline Growth
 
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving SuccessHow CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
 
No Reservation? No Problem! OpenTable and Marketing Cloud at Your Service
No Reservation? No Problem! OpenTable and Marketing Cloud at Your ServiceNo Reservation? No Problem! OpenTable and Marketing Cloud at Your Service
No Reservation? No Problem! OpenTable and Marketing Cloud at Your Service
 
How Kraft Drives Email Engagement Using Native Advertising & Personalization
How Kraft Drives Email Engagement Using Native Advertising & PersonalizationHow Kraft Drives Email Engagement Using Native Advertising & Personalization
How Kraft Drives Email Engagement Using Native Advertising & Personalization
 
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving SuccessHow CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
 
How ALEX AND ANI & Elizabeth Arden Focus on the Customer Experience
How ALEX AND ANI & Elizabeth Arden Focus on the Customer ExperienceHow ALEX AND ANI & Elizabeth Arden Focus on the Customer Experience
How ALEX AND ANI & Elizabeth Arden Focus on the Customer Experience
 
How Intuit Turned Transactional Emails Into Quick Customer Wins
How Intuit Turned Transactional Emails Into Quick Customer WinsHow Intuit Turned Transactional Emails Into Quick Customer Wins
How Intuit Turned Transactional Emails Into Quick Customer Wins
 
Power your Marketing with Apps with the Salesforce1 Platform
Power your Marketing with Apps with the Salesforce1 PlatformPower your Marketing with Apps with the Salesforce1 Platform
Power your Marketing with Apps with the Salesforce1 Platform
 
How the Best Consumer Brands like Angie's List Find New Customers on Facebook
How the Best Consumer Brands like Angie's List Find New Customers on FacebookHow the Best Consumer Brands like Angie's List Find New Customers on Facebook
How the Best Consumer Brands like Angie's List Find New Customers on Facebook
 
Blending Service & Marketing: HP Social Customer Care Increases Customer Loyalty
Blending Service & Marketing: HP Social Customer Care Increases Customer LoyaltyBlending Service & Marketing: HP Social Customer Care Increases Customer Loyalty
Blending Service & Marketing: HP Social Customer Care Increases Customer Loyalty
 
You Talkin' to Me? How Redbox Personalizes its Emails to 40 Million Subscribers
You Talkin' to Me? How Redbox Personalizes its Emails to 40 Million SubscribersYou Talkin' to Me? How Redbox Personalizes its Emails to 40 Million Subscribers
You Talkin' to Me? How Redbox Personalizes its Emails to 40 Million Subscribers
 

Recently uploaded

PDF SubmissionDigital Marketing Institute in Noida
PDF SubmissionDigital Marketing Institute in NoidaPDF SubmissionDigital Marketing Institute in Noida
PDF SubmissionDigital Marketing Institute in Noida
PoojaSaini954651
 
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
pmgdscunsri
 
Storytelling For The Web: Integrate Storytelling in your Design Process
Storytelling For The Web: Integrate Storytelling in your Design ProcessStorytelling For The Web: Integrate Storytelling in your Design Process
Storytelling For The Web: Integrate Storytelling in your Design Process
Chiara Aliotta
 
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
ameli25062005
 
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
jyz59f4j
 
Top Israeli Products and Brands - Plan it israel.pdf
Top Israeli Products and Brands - Plan it israel.pdfTop Israeli Products and Brands - Plan it israel.pdf
Top Israeli Products and Brands - Plan it israel.pdf
PlanitIsrael
 
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
h7j5io0
 
Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.
Techno Merch
 
Can AI do good? at 'offtheCanvas' India HCI prelude
Can AI do good? at 'offtheCanvas' India HCI preludeCan AI do good? at 'offtheCanvas' India HCI prelude
Can AI do good? at 'offtheCanvas' India HCI prelude
Alan Dix
 
一比一原版(Glasgow毕业证书)格拉斯哥大学毕业证成绩单如何办理
一比一原版(Glasgow毕业证书)格拉斯哥大学毕业证成绩单如何办理一比一原版(Glasgow毕业证书)格拉斯哥大学毕业证成绩单如何办理
一比一原版(Glasgow毕业证书)格拉斯哥大学毕业证成绩单如何办理
n0tivyq
 
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
9a93xvy
 
vernacular architecture in response to climate.pdf
vernacular architecture in response to climate.pdfvernacular architecture in response to climate.pdf
vernacular architecture in response to climate.pdf
PrabhjeetSingh219035
 
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
h7j5io0
 
Design Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinkingDesign Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinking
cy0krjxt
 
20 slides of research movie and artists .pdf
20 slides of research movie and artists .pdf20 slides of research movie and artists .pdf
20 slides of research movie and artists .pdf
ameli25062005
 
Moldes de letra 3D Alfabeto completo esp
Moldes de letra 3D Alfabeto completo espMoldes de letra 3D Alfabeto completo esp
Moldes de letra 3D Alfabeto completo esp
Hess9
 
Research 20 slides Amelia gavryliuks.pdf
Research 20 slides Amelia gavryliuks.pdfResearch 20 slides Amelia gavryliuks.pdf
Research 20 slides Amelia gavryliuks.pdf
ameli25062005
 
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
asuzyq
 
Design Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinkingDesign Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinking
cy0krjxt
 
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...
Mansi Shah
 

Recently uploaded (20)

PDF SubmissionDigital Marketing Institute in Noida
PDF SubmissionDigital Marketing Institute in NoidaPDF SubmissionDigital Marketing Institute in Noida
PDF SubmissionDigital Marketing Institute in Noida
 
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
 
Storytelling For The Web: Integrate Storytelling in your Design Process
Storytelling For The Web: Integrate Storytelling in your Design ProcessStorytelling For The Web: Integrate Storytelling in your Design Process
Storytelling For The Web: Integrate Storytelling in your Design Process
 
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
Коричневый и Кремовый Деликатный Органический Копирайтер Фрилансер Марке...
 
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
 
Top Israeli Products and Brands - Plan it israel.pdf
Top Israeli Products and Brands - Plan it israel.pdfTop Israeli Products and Brands - Plan it israel.pdf
Top Israeli Products and Brands - Plan it israel.pdf
 
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
一比一原版(UCB毕业证书)伯明翰大学学院毕业证成绩单如何办理
 
Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.
 
Can AI do good? at 'offtheCanvas' India HCI prelude
Can AI do good? at 'offtheCanvas' India HCI preludeCan AI do good? at 'offtheCanvas' India HCI prelude
Can AI do good? at 'offtheCanvas' India HCI prelude
 
一比一原版(Glasgow毕业证书)格拉斯哥大学毕业证成绩单如何办理
一比一原版(Glasgow毕业证书)格拉斯哥大学毕业证成绩单如何办理一比一原版(Glasgow毕业证书)格拉斯哥大学毕业证成绩单如何办理
一比一原版(Glasgow毕业证书)格拉斯哥大学毕业证成绩单如何办理
 
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
 
vernacular architecture in response to climate.pdf
vernacular architecture in response to climate.pdfvernacular architecture in response to climate.pdf
vernacular architecture in response to climate.pdf
 
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
一比一原版(BU毕业证书)伯恩茅斯大学毕业证成绩单如何办理
 
Design Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinkingDesign Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinking
 
20 slides of research movie and artists .pdf
20 slides of research movie and artists .pdf20 slides of research movie and artists .pdf
20 slides of research movie and artists .pdf
 
Moldes de letra 3D Alfabeto completo esp
Moldes de letra 3D Alfabeto completo espMoldes de letra 3D Alfabeto completo esp
Moldes de letra 3D Alfabeto completo esp
 
Research 20 slides Amelia gavryliuks.pdf
Research 20 slides Amelia gavryliuks.pdfResearch 20 slides Amelia gavryliuks.pdf
Research 20 slides Amelia gavryliuks.pdf
 
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
 
Design Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinkingDesign Thinking Design thinking Design thinking
Design Thinking Design thinking Design thinking
 
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...
 

Community Manager Appreciation Day Social Media Conversation Data report

  • 1. Community Manager Appreciation Day 2013 A look at the social media conversation
  • 2. CMAD 2013: Social Conversation Highlights •  Close to 24,000 social media mentions on 1/28 •  Conversations peaked at 10 a.m. Eastern •  98% of the mentions were on Twitter •  66% of mentions were in English followed by 24% in Spanish • United States, Spain, Canada, France and the UK housed the most conversation
  • 3. CMAD 2013: Conversation Peaked at 10am EST Posts 3000 2500 2000 1500 1000 500 0 1:00 AM 3:00 AM 5:00 AM 7:00 AM 9:00 AM 10:00 AM 11:00 AM 1:00 PM 3:00 PM 5:00 PM 7:00 PM 9:00 PM 10:00 PM
  • 4. CMAD 2013: Twitter was the Most Popular Medium Facebook; 1% Blogs; 1% Twitter; 98%
  • 5. CMAD 2013: 66% of Social Conversation was in English Italian; 1% Dutch; 1% German; 0% Portuguese; 1% Spanish; 24% Other; 1% French; 6% English; 66%
  • 6. CMAD 2013: US Housed Much of the Social Media Conversation UK; 4% Colombia; 4% Mexico; 3% France; 4% Spain; 7% Canada; 5% United States; Other; 17% 57%
  • 7. CMAD 2013: Jeremiah Owyang and Mashable Among Top-Tweeted Users @eldadodelarte @socialmediaclub @juanpamadero @wswcsm @socialnerdia @houseofbrew @mycmgr @marketingcloud @mashable @jowyang 0 10 20 30 40 50
  • 8. CMAD 2013: Females are Leading the Conversation Men; 45% Women; 55%
  • 9. Thank you! Contact us at www.salesforce/marketingcloud.com or: Facebook.com/marketingcloud @marketingcloud Linkedin.com/company/marketing-cloud +MarketingCloud Youtube.com/MarketingCloud