Managing ICT

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Managing ICT for non profits. Webinar delivered by Lasa on 4 July 2012 and kindly supported by DfE and Children England.

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  • 3. Orientation (IR) HANDOVER CHAIR FROM IR REMINDER TO MUTE/UNMUTE #6
  • Managing ICT

    1. 1. Managing ICTMiles Maier Twitter @LasaICTIan RunecklesLasaTo join the conference freephone 0800 229 0094 PIN: 986965 Then press #6 to mute your
    2. 2. • Funded by DfE via Children England• Capacity building CYP knowledge of ICT• Series of 6 webinars on technology http://lasa.eventbrite.co.ukwww.childrenengland.org.uk/overview/1584
    3. 3. About Lasa• 25+ years in the sector• Technology leadership, publications, events and consultancy • www.lasa.org.uk/ict• Welfare Rights • www.rightsnet.org.uk
    4. 4. Managing ICT• manage your organisation’s technology• developing a technology strategy• where to go for impartial technology help• discount and donation schemes• funding ICTOutcome: improving organisational ICT to support your service delivery
    5. 5. Audience Poll #1What is your main area of responsibility?•CEO•Management•Information technology•Finance/Administration•Other
    6. 6. Audience Poll #2What size of organisation are you from?•£5m - £10m•£1m - £5m•£501k - £1m•£101k - £500k•£26k - £100k•Under £25k
    7. 7. Audience Poll #3Number of people in your organisation using ITservices (including staff and volunteers)?•1-10•11-25•26-50•51-100•Over 100•We do not employ any staff
    8. 8. Audience Poll #4Who provides internal IT support?•I am the internal IT support•we have an internal person•volunteer or Trustee•we use an external company•we don’t have anyone
    9. 9. Managing ICT - IT disconnectIT is usually somewhat of a black sheepfor managers and trustees•techies speak a different language•don’t know what it is you don’t know•perceive IT as doing its own thing•lack of time or desire to fully understand IT
    10. 10. Managing ICT – IT DisconnectTechies tell us:•People assume that technology is a cure-all•People think IT is about fixing computers•People think organisational IT is simpleHowever:•technology is an Enabler•IT must support People and Processes•communicate goals and expectations to IT
    11. 11. Audience Poll #5Consider the following statement: “I have aclear understanding of our organisation’smission and strategic plan.” Do you:•Strongly Agree•Agree•Neutral•Disagree•Strongly Disagree
    12. 12. Managing ICT: Fix the disconnectQ. How does IT enable, facilitate, or otherwisecontribute to the achievement of your goals?C. Through the IT Strategy•Understand your organisation’s missionand goals•Understand role IT plays in helping yourorganisation achieve its goals:
    13. 13. Managing ICT: The IT StrategyTypical IT Strategy headings:•Organisation mission and goals•Timescale•How technology will meet those aims•Standards, policies, procedures•Technology projects•Schedule and costswww.ictknowledgebase.org.uk/itstrategyframeworkwww.ictknowledgebase.org.uk/businessstrategy
    14. 14. Managing ICT: Health-checkBaseline information on IT needs and gapsDIY health-checks•www.ictknowledgebase.org.uk/healthchecklists•Or www.ictchampions.org.ukInventory•Belarc advisor - www.belarc.com•Spiceworks - www.spiceworks.com•IT Handbook www.ictknowledgebase.org.uk/techhandbook
    15. 15. Managing ICT: RiskIncreasing dependence on technology, requiresidentification, assessment, and mitigation of IT-related risks•Management – understand IT risks to the org•IT – help managers understand optionswww.ictknowledgebase.org.uk/riskassessment
    16. 16. Managing ICT: InvestingWhat’s our IT investment model?Use Gartner’s Run-Grow-Transform model:•RUN = keep the organisation running•GROW = projects and initiatives improvingorganisational efficiencies and effectiveness•TRANSFORM = providing new products orservices
    17. 17. Audience Poll #6Which organisation are you?IT Budget Run Grow TransformOrg A 80% 20% 0%Org B 60% 30% 10%Org C 50% 30% 20%None of theaboveNot sure
    18. 18. Managing ICT: ResourcesStrategy and planning • www.ictknowledgebase.org.uk/strategyplanningBacking-up data • www.ictknowledgebase.org.uk/backupstrategyBudgeting • www.ictknowledgebase.org.uk/calculatingtechnologybudgePolicies and procedures • www.ictknowledgebase.org.uk/acceptableusepolicy
    19. 19. Audience Poll #7Do you allow staff to use their own devices(mobiles, tablets, laptops) on your network?•Yes•No
    20. 20. Audience Poll #8Do you have policies and procedures inplace to manage Bring Your Own Device(BYOD)?•Yes•No
    21. 21. Managing ICT: BYODNot about whether BYOD should happen, because it is, but how tomanage itBusiness benefits:•cost savings, staff satisfaction, productivity gains, business continuityBusiness risks:•assume the worst and plan for it!•staff will work around, even if you tell them not to•staff value convenience more than security•assume USB drives will be lost and you will never know
    22. 22. Managing ICT: BYODManaging BYOD:•Be proactive and assess needs for your organisation•Security - set appropriate access controls (who really needs access)Policy•BYOD is not standalone - fits with HR and terms of employment,codes of conduct, confidentiality, data protection, etcEducation•Staff are your frontline – educate them about acceptable useEnforcement•Windows Intune PC management & security in the cloudhttp://bit.ly/Qk3tUc•www.ictknowledgebase.org.uk/byodnightmare
    23. 23. Audience Poll #9Does your organisation take advantage ofdiscounted or donated products?•Yes•No
    24. 24. Donations, Discounts, FreeIT Volunteers•IT4C - www.it4communities.org.ukSoftware *•Donated: www.ctxchange.org•Discounted:www.ictknowledgebase.org.uk/charitysoftwaresuppliersFree and Open Source alternatives•OpenOffice - www.openoffice.org•Anti-virus - www.avg.com/gb-en/homepage
    25. 25. Free and low cost tools• Toolbox of online tools: www.ictknowledgebase.org.uk/onlinetools• Collaborate, file storage/sync, organise events, arrange meetings, timelines, photo editing, etc• Flexible, pay as you go, any device with a web browser
    26. 26. Funding ICTFunders tell us: “Your project can use technologyto help our beneficiaries, but it can’t be about thetechnology itself”Directory of Social Changewww.dsc.org.uk/Publications/FundingWebsitesNCVOwww.ncvo-vol.org.uk/advice-support/ict/researchFunding tech tipswww.advocacynet.org/modules/fck/upload/file/buildingyouricthouse/Finance.pdf/
    27. 27. ICT help and support• AbilityNet - www.abilitynet.org.uk• Charity Technology Trust – www.ctt.org• Know How Non Profit - www.knowhownonprofit.org/• Idealware - http://idealware.org/• NTEN – www.nten.org/
    28. 28. Lasa ICT help and supportLasa ICT Knowledgebase • over 470 articles on all aspects of ICT • www.ictknowledgebase.org.ukLasa Suppliers Directory • only trusted suppliers listed • www.suppliersdirectory.org.ukUKRiders discussion list • over 500 experts • http://ukriders.lasa.org.uk/
    29. 29. Lasa ICT help and supporteBulletin • free to subscribe, monthly roundup • www.lasa.org.uk/lasa/mailing-lists/Events • programme of IT conferences and webinars • www.lasa.org.uk/ict/lasa-technology-events-and-coConsultancy • project management, strategy • www.lasa.org.uk/ict/consultancy/
    30. 30. Summing up….This webinar is a conversation starter:•Understanding contribution of technology tothe organisation’s service delivery•Improving use of technology•Improving alignment of technology with thebusiness plan
    31. 31. Coming up next….• 11 July – Data Protection (Paul Ticher)• 18 July – Social Media (Paul Webster)Sign up at: http://lasa.eventbrite.co.uk/Follow us at: @LasaICT and @childrenengland
    32. 32. Twitter @LasaICTWeb www.lasa.org.ukICT Knowledgebasewww.ictknowledgebase.org.ukSuppliers Directorywww.suppliersdirectory.org.uk

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