A presentation about attitude, communication, and how they work together by productivity expert and CRP (Chief Recovering Perfectionist) of www.ThisTimeIMeanIt.com, Scott "Q" Marcus. The presentation was for owners of residential care centers on the 2014 Quest for Excellence cruise in the Eastern Caribbean in January of 2014.
1. Oops!
I didn’t mean it to
come out that way!
(a.k.a “Understanding how attitude
enhances and affects communication.”)
Scott
“Q”
Marcus
CRP,
www.ThisTimeIMeanIt.com
707.442.6243
Facebook.com/ThisTimeIMeanIt
@ThisTimeIMeanIt
7. Honest Attitude Prayer
So far today, God, I've done
all right.
I haven't gossiped, haven't lost
my temper, haven't been
greedy, grumpy, nasty, selfish,
over-indulgent, or told
anyone to mind their own
business and stay out of mine.
I'm really glad about that!…
6
Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com
8. Honest Attitude Prayer
But, in a few minutes,
God, I'm going to get out
of bed, and from then on
I'm probably going to need
a lot more help.
6
Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com
40. Support vs.
Saving
•
•
•
14
Can I help?
Want my help?
Do I want to help?
Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com
42. Dealing with
Others
•
•
•
16
Happy or Right?
Five Year Rule
Understand
intentions
Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com
49. 20
Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com
50. Fair Fighting
•
•
20
Begin with “I”
No Interruptions
•
•
No Denials
No Cross Complaints
Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com
52. Putting it all
Together
ng
i
g
ng ng
g
n
n
i
io ing
io nin fyin est
t
t
ki
en rim ues ste lari
gg han
t
In . P
Q . Li . C
Su . T
1.
2
3.
4
5
6.
7
21
Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com
53. Oops!
I didn’t mean it to
come out that way!
(a.k.a “Understanding how attitude
enhances and affects communication.”)
Scott
“Q”
Marcus
CRP,
www.ThisTimeIMeanIt.com
707.442.6243
Facebook.com/ThisTimeIMeanIt
@ThisTimeIMeanIt