OOPS! I didn't mean it to come out that way
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A presentation by Scott "Q" Marcus, motivational productivity expert, on how to improve communication, reduce conflict, and enhance attitude and morale.
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OOPS! I didn't mean it to come out that way
- 1. Oops! I didn’t mean it to come out that way! (a.k.a “How to spend more time getting what you want and less time arguing over what you didn’t.”) Scott “Q” Marcus CRP, www.ThisTimeIMeanIt.com 707.442.6243 Facebook.com/ThisTimeIMeanIt @ThisTimeIMeanIt
- 5. 5 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com Attitude Feelings Beliefs
- 6. 6 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com Response Feelings Experience (Observations) Biology Attitude
- 7. 7 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com NoiseNoise Conflict Cycle ExpectationsExpectations ResolutionResolution Follow UpFollow Up CALMCALM
- 8. 8 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com Support vs. Saving • Can I help? • Want my help? • Do I want to help?
- 9. 9 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com Appropriate Questions Open Closed Confirmation Inquiry
- 10. 10 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com Well Meaning • Recognize • Reflect • Redirect
- 11. 11 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com Disarming L isten A pologize (Acknowledge) S olve T hank L A S T Think “LAST”
- 12. 12 1. Intention Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com Getting What You Want 2. Prim ing 3. Q uestioning 4. Listening 5. Clarifying 6. Suggesting 7. Thanking
- 13. 13 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com • Begin with “I” • No Interruptions • No Denials • No Cross Complaints Fair Fighting
- 14. Oops! I didn’t mean it to come out that way! Scott “Q” Marcus CRP, www.ThisTimeIMeanIt.com 707.442.6243 Facebook.com/ThisTimeIMeanIt @ThisTimeIMeanIt Scott would love to work with YOU: •Trainings •Webinars •Workshops •Keynotes •Coaching Contact him for more information Book Scott Today for any event within a year and get a $847 consulting & product package free!
Editor's Notes
- Yours 83%
- Yours 63%
- Your view affects how you feel (top of skyscraper) ( “ a thought that sticks ” )
- Priming Text Group Memo Email Letter Group Meeting Private Conversation
- support vs saving 2 people in a hole are still in a hole co-dependents
- What is your intention?
- jack story, my mom & joe with the donuts I appreciate how you ___ but when you do that, I feel ____ and I ’ d rather you do this.