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1
Effective
Communication
Skills
Prepared by
Ms. Rukhsana
2
Communication
What is communication?
How many teachers have taught you in the whole
of education process?
Define Communication
Communication is a process
whereby information is
enclosed in a package and is
channeled and imparted by a
sender to a receiver via some
medium. The receiver then
decodes the message and
gives the sender a feedback 3
How people perceive the
information? ?
Created by José J. Gonzalez, Jr.
Spring 2002
STCC
4
5
Sender
Ali Wants to Spend the
Weekend at lake
Message
“Let’s pack our bags
and head for the lake on
Saturday”.
Receiver
(Ahmad) has to work
“I” d love to but I don’t get
this weekend off”.
Feedback
Created by José J. Gonzalez, Jr.
Spring 2002
STCC
6
Types of Communication
1.Verbal
2.Non-verbal
7
Below are two types of communication
that you are likely to use or encounter
in your work as an education
manager.
(1) Verbal communication
(a) Written communication
(b) Oral Communication
(2) Non Verbal communication
(a)Visual Communication
(b)Aural communication
(c)Gestural 8
Role of verbal communication
Activity
Created by José J. Gonzalez, Jr.
Spring 2002
STCC
9
Percentage of the Role
(1) Verbal communication=7%
(2) Non Verbal communication
Body Language= 60%
Vocals=33%
Created by José J. Gonzalez, Jr.
Spring 2002
STCC
10
Importance of verbal
communication
Components
i.Politeness
ii.Understanding the psychology of the one
you are communicating
iii.To be a good listener
11
Importance of body language in
school communication
. If there are same words but said in
different styles of body language, then?
.Movements of hands and other parts of
body
.Eye contact
.Mood
12
Focus
Combination of both verbal
and
non-verbal communication
makes what you are saying,
effective.
Created by José J. Gonzalez, Jr.
Spring 2002
STCC
13
How do you develop your
communication skills?
Created by José J. Gonzalez, Jr.
Spring 2002
STCC
14
Path for good communication
Created by José J. Gonzalez, Jr.
Spring 2002
STCC
15
Conclusion
A man is seldom better
than his conversation.
Created by José J. Gonzalez, Jr.
Spring 2002
STCC
16
Thanks
17

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Communication skills by RM