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COMMUNICATION SKILLS ARE VITAL IN ESTABLISHING
TRUST, GOODWILL AND SUCCESS IN RURAL BASED
PROJECTS

                     OUTLINE

   INTRODUCTION

   THE PAST

   THE PRESENT

   WHAT CAN LAND USERS DO?

   WHAT CAN GOVERNMENTS DO?

   WHAT CAN GOVERNMENT & NGOS DO?

   WHAT CAN UNIVERSITIES DO?

   CONCLUSION / RECOMMENDATIONS
INTRODUCTION


The world has changed greatly over the last three decades


Governments look for new ways to work together with stakeholders


Decentralization is the way forward


Social impacts in 80’s ignored while 90’s was the period of awakening
  & learning while this new century is a period of implementation


There is a need to find a Pacific way to do things collaboratively ++
THE PAST


Interactions amongst stakeholders were minimal

Decisions were mostly made by National Governments &
  companies

Landowners were usually pushed aside

Inputs usually came from self centered individuals / politicians

Individuals & politicians were mere rubber stamps ++
THE PRESENT


Land users use the most influential means


Money is their power


Land users bypass local people and deal directly with National
  Government


National Government have often isolated landowners


Local people have no part in consultations ++
THE PRESENT (cont *)

The current trend:

•   Most negotiations & agreements are dealt with the National Government

•   Taxes and royalties are paid to government & govt instituted corporate
    bodies

•   Compensations are individually focused

•   In-House services dedicated to land users

•   Training dedicated to needs of land users

•   Employment are filled by outsiders

•   Inputs are sourced from outsiders ++
WHAT CAN LAND USERS DO?


 Must try to understand the nature of their ventures


Must identify groups to be affected


Must establish a process of meaningful public involvement


Must collect factual information about people and their needs-social
  mapping


Must inform people about their operations & on a continuous basis
eg. Moramoro- operations cannot occur unless community is
  supportive of operation. Support is achieved through the process of
  discussion, negotiation and consultation ++
Land users dos [cont]

Williams in Century project-Queensland- “Subject to broad community support”

Need to modify agreement to accommodate any realized genuine changes

 Loney & Sheldon- involve community early in discussion-”process speeds up
   success”

Discuss matters in a common language

Use local vernacular to boost local people

Dean Wells in James Cook Uni- spoke in Malay to Malaysian audience & Kevin Rud
  spoke Chinese to Chinese audience in China

Communicate with local people more effectively & compassionately

Loney & Sheldon- “ Time and energy spent building a bank account of goodwill on a
   daily basis can be a valuable asset to draw on in times of crisis”. ++
Land users dos [cont]

Use liaison officers to deal with people in initial stages

Should not only worry about being successful, they should also be
  socially responsible

Must strive for a win/win outcome

Respect traditional rights and cultural self-determination

Develop community profile

Develop a high level of empathy

Must be honest in communication ++
WHAT CAN GOVERNMENTS DO?


Work closely with local people before committing itself to any project


Set up rules to regulate operations and to ensure information sharing
  and consultation can take place in a practical and orderly fashion


Require project design to deal with social and environmental impacts


Make sure communities have good access to feasibility studies prior to
  operation


Make sure people understand the cons & pros of operations


Listen to people also and not land users only ++
WHAT CAN GOVERNMENT & NGOS DO?


Aim to acquaint themselves with National Occupational Standards
  (NOSS) via NATTB


•   Provides benchmarks for training courses and issuing of
    qualifications


•   Provides benchmarks for assessment of skills and knowledge


•   Clarify work organizations and allow for developing of job
    descriptions


•   Recognizing existing skills and knowledge held by people in both
    formal and informal employment


•   Identifying training needs ++
WHAT CAN UNIVERSITIES DO?

Educate local people in communicating effectively

Offer professional programs to help communicate development issues

Communication For Development Program

Diploma of Technology in Communication For Development

                                        Year 1

Sem 1                                    Sem 2

Study Skills                             Reading & Writing Skills
Introduction to Business                 PNG Languages & Communication
Melanesian Society & Policy              Introduction to information Technology
Introduction to Law                      Rural Sociology
Environmental Studies                               Principles of Management
Introduction to Communication Tech       Rural Valuation
Diploma in Tech in C4D [cont*]

                                    Year 2


Sem 1                                 Sem 2


Reporting & Writing for Media         Fieldwork
Conflict Resolution /Nego. Skills     Communication in Workplace
Critical Thinking                     Principles of Translation & interpret
Training, Law & Education & Society            Public & Community
   Relations
Introduction to and Stud              Landownership Dispute
Mathematics for Communication         Human Resource Management
                                    Forestry, Forest Policy & economics
Bachelor in Tech in C4D [cont*]


                               Year 3


 Sem 1                            Sem 2


 Writing a Research Paper         Social Change
 Develop Com & Com Devel          Communication & Media Studies
 Environmental & Socio Impact Monit        Communicating Develop
   Strategies
 Social Mapping                   Crime & Development
 Technology & Society             Statistics for communication
 Development Studies
 Mining Techniques & Mining Economics
Bachelor in Tech in C4D [cont*]


                             Year 4


Sem 1                             Sem 2


Industrial Training                       Writing Project Proposals
                                  Dissertation, Commu. in Resource
                                  development
                                  Administrative Law
WHAT CAN UNIVERSITIES DO? [cont*]


Educate people in communicating science and technology


Graduate Certificate in Communicating Science and Technology


Module1                  Communicating with Adults
Module 2        Language of Science & Technology
Module 3        Communication of Science and Technology in
  Community
Module 4        Writing Scientific Reports
Module 5        Transforming Information to knowledge
Module 6        Advanced Roles for Scientists
Module 7        Directed product development
WHAT CAN UNIVERSITIES DO? [CONT*]


Help set up institutions of solving problems at Local Level
  Governments


Provide regular short courses


Connect with industry & local communities as part of their networking
  ++
CONCLUSION / RECOMMENDATIONS

PNG is a land of the unexpected and this is no joke. It is full of unpredictabilities and
  this alone is cause for immediate action to be taken by all people in order to instil
  trust, goodwill, harmony and success to our people in rural communities.

Communication no doubt is the main ingredient that can unlock problems we face
  today. Understanding and working collaboratively goes a long way to establishing
  good productive organizations in communities.

It would be most ideal if we considered the following ideas.

1.   Maintaining a meaningful consultation process
     i) consultation is the cornerstone to sustain development
     ii) meaningful consultation process closes the knowledge and capabilities gap
     between all stakeholders
     iii) helps build trust, goodwill , respect and success
     iv) opens room for explanation of operation
     v) can avoid creation of false expectations
Conclusions / recommendations [cont]


2. Training and capacity building for community


i)     Local people can be rich source of training
ii)    Development of new skills and capabilities to benefit all
       stakeholders
iii)   Land users must work with governments and communities to
       develop partnership
iv)    Land users to offer help and expertise to support training
       institutions in local areas
v)     Land users can contribute to communities by outsourcing different
       tasks to be provided by communities
vi)    Land users can help communities build their independent business
       bases


       ## National Occupational Skills standards
Conclusion/ recommendations [cont *]

3. Provision of news media outlets

a)   Governments to provide the following:
     i) radio stations
     ii) newspapers
     iii) television
     iv) telephones

b) Land users to provide the following:
    i) internet services
    ii) telephones
    iii) bulletin magazines
    iv) brochures / pamphlets
Good communication, healthy consultation and synergistic
cooperation will be the essence of successes in the world
over tomorrow



           THE END
              &
 THANK YOU FOR YOUR ATTENTION

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COMMUNICATION SKILLS ARE VITAL IN ESTABLISHING TRUST, GOODWILL AND SUCCESS IN RURAL BASED PROJECTS, By Justin Kehatsin

  • 1. COMMUNICATION SKILLS ARE VITAL IN ESTABLISHING TRUST, GOODWILL AND SUCCESS IN RURAL BASED PROJECTS OUTLINE INTRODUCTION THE PAST THE PRESENT WHAT CAN LAND USERS DO? WHAT CAN GOVERNMENTS DO? WHAT CAN GOVERNMENT & NGOS DO? WHAT CAN UNIVERSITIES DO? CONCLUSION / RECOMMENDATIONS
  • 2. INTRODUCTION The world has changed greatly over the last three decades Governments look for new ways to work together with stakeholders Decentralization is the way forward Social impacts in 80’s ignored while 90’s was the period of awakening & learning while this new century is a period of implementation There is a need to find a Pacific way to do things collaboratively ++
  • 3. THE PAST Interactions amongst stakeholders were minimal Decisions were mostly made by National Governments & companies Landowners were usually pushed aside Inputs usually came from self centered individuals / politicians Individuals & politicians were mere rubber stamps ++
  • 4. THE PRESENT Land users use the most influential means Money is their power Land users bypass local people and deal directly with National Government National Government have often isolated landowners Local people have no part in consultations ++
  • 5. THE PRESENT (cont *) The current trend: • Most negotiations & agreements are dealt with the National Government • Taxes and royalties are paid to government & govt instituted corporate bodies • Compensations are individually focused • In-House services dedicated to land users • Training dedicated to needs of land users • Employment are filled by outsiders • Inputs are sourced from outsiders ++
  • 6. WHAT CAN LAND USERS DO? Must try to understand the nature of their ventures Must identify groups to be affected Must establish a process of meaningful public involvement Must collect factual information about people and their needs-social mapping Must inform people about their operations & on a continuous basis eg. Moramoro- operations cannot occur unless community is supportive of operation. Support is achieved through the process of discussion, negotiation and consultation ++
  • 7. Land users dos [cont] Williams in Century project-Queensland- “Subject to broad community support” Need to modify agreement to accommodate any realized genuine changes Loney & Sheldon- involve community early in discussion-”process speeds up success” Discuss matters in a common language Use local vernacular to boost local people Dean Wells in James Cook Uni- spoke in Malay to Malaysian audience & Kevin Rud spoke Chinese to Chinese audience in China Communicate with local people more effectively & compassionately Loney & Sheldon- “ Time and energy spent building a bank account of goodwill on a daily basis can be a valuable asset to draw on in times of crisis”. ++
  • 8. Land users dos [cont] Use liaison officers to deal with people in initial stages Should not only worry about being successful, they should also be socially responsible Must strive for a win/win outcome Respect traditional rights and cultural self-determination Develop community profile Develop a high level of empathy Must be honest in communication ++
  • 9. WHAT CAN GOVERNMENTS DO? Work closely with local people before committing itself to any project Set up rules to regulate operations and to ensure information sharing and consultation can take place in a practical and orderly fashion Require project design to deal with social and environmental impacts Make sure communities have good access to feasibility studies prior to operation Make sure people understand the cons & pros of operations Listen to people also and not land users only ++
  • 10. WHAT CAN GOVERNMENT & NGOS DO? Aim to acquaint themselves with National Occupational Standards (NOSS) via NATTB • Provides benchmarks for training courses and issuing of qualifications • Provides benchmarks for assessment of skills and knowledge • Clarify work organizations and allow for developing of job descriptions • Recognizing existing skills and knowledge held by people in both formal and informal employment • Identifying training needs ++
  • 11. WHAT CAN UNIVERSITIES DO? Educate local people in communicating effectively Offer professional programs to help communicate development issues Communication For Development Program Diploma of Technology in Communication For Development Year 1 Sem 1 Sem 2 Study Skills Reading & Writing Skills Introduction to Business PNG Languages & Communication Melanesian Society & Policy Introduction to information Technology Introduction to Law Rural Sociology Environmental Studies Principles of Management Introduction to Communication Tech Rural Valuation
  • 12. Diploma in Tech in C4D [cont*] Year 2 Sem 1 Sem 2 Reporting & Writing for Media Fieldwork Conflict Resolution /Nego. Skills Communication in Workplace Critical Thinking Principles of Translation & interpret Training, Law & Education & Society Public & Community Relations Introduction to and Stud Landownership Dispute Mathematics for Communication Human Resource Management Forestry, Forest Policy & economics
  • 13. Bachelor in Tech in C4D [cont*] Year 3 Sem 1 Sem 2 Writing a Research Paper Social Change Develop Com & Com Devel Communication & Media Studies Environmental & Socio Impact Monit Communicating Develop Strategies Social Mapping Crime & Development Technology & Society Statistics for communication Development Studies Mining Techniques & Mining Economics
  • 14. Bachelor in Tech in C4D [cont*] Year 4 Sem 1 Sem 2 Industrial Training Writing Project Proposals Dissertation, Commu. in Resource development Administrative Law
  • 15. WHAT CAN UNIVERSITIES DO? [cont*] Educate people in communicating science and technology Graduate Certificate in Communicating Science and Technology Module1 Communicating with Adults Module 2 Language of Science & Technology Module 3 Communication of Science and Technology in Community Module 4 Writing Scientific Reports Module 5 Transforming Information to knowledge Module 6 Advanced Roles for Scientists Module 7 Directed product development
  • 16. WHAT CAN UNIVERSITIES DO? [CONT*] Help set up institutions of solving problems at Local Level Governments Provide regular short courses Connect with industry & local communities as part of their networking ++
  • 17. CONCLUSION / RECOMMENDATIONS PNG is a land of the unexpected and this is no joke. It is full of unpredictabilities and this alone is cause for immediate action to be taken by all people in order to instil trust, goodwill, harmony and success to our people in rural communities. Communication no doubt is the main ingredient that can unlock problems we face today. Understanding and working collaboratively goes a long way to establishing good productive organizations in communities. It would be most ideal if we considered the following ideas. 1. Maintaining a meaningful consultation process i) consultation is the cornerstone to sustain development ii) meaningful consultation process closes the knowledge and capabilities gap between all stakeholders iii) helps build trust, goodwill , respect and success iv) opens room for explanation of operation v) can avoid creation of false expectations
  • 18. Conclusions / recommendations [cont] 2. Training and capacity building for community i) Local people can be rich source of training ii) Development of new skills and capabilities to benefit all stakeholders iii) Land users must work with governments and communities to develop partnership iv) Land users to offer help and expertise to support training institutions in local areas v) Land users can contribute to communities by outsourcing different tasks to be provided by communities vi) Land users can help communities build their independent business bases ## National Occupational Skills standards
  • 19. Conclusion/ recommendations [cont *] 3. Provision of news media outlets a) Governments to provide the following: i) radio stations ii) newspapers iii) television iv) telephones b) Land users to provide the following: i) internet services ii) telephones iii) bulletin magazines iv) brochures / pamphlets
  • 20. Good communication, healthy consultation and synergistic cooperation will be the essence of successes in the world over tomorrow THE END & THANK YOU FOR YOUR ATTENTION