The document outlines a training program on effective communication, focusing on defining communication and its barriers, as well as developing communication skills. Participants will learn about verbal and non-verbal techniques, active listening, and how to communicate clearly and persuasively. The training emphasizes the importance of communication skills for professional success and the negative impact of communication failures.

1. COMMUNICATIONSKILLTRAINING
PR. BY Department of HRM, Assessment and development
team.
INSA

2. TREYresearch
Communication
2
What is effective
communication
What are the
barrios
Communication
skills
Communication
style
Contents
INSA

3. Objectives of the training
At the end of this training participants will
able to:-
 Define what is communication and
communication barriers.
 Practice component of communication skills
 Tries to identify our communication style
and get tips to communicate effectively

5. What is Communication?
What is its purpose?

6.  Communication is the process by which
knowledge, ideas, information and
thought is exchanged by using verbal and
non-verbal languages.
• The main purpose of communication is to
inform, educate and entertain people.

10. Barriers of effective
communication
 Physical barriers
 Personal/psychological
barriers
 Semantic or language
barrier

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14. Personal/psychological barriers
Self-barriers
 Self-focus
 Criticism
 Pseudo listening
 Selective listening
 Defensive listening
Information processing barriers
 Processing rate
 Information overload
 Shifting attention

18. Communication skills
Written
communication skill
Listening skill
Verbal
communication skill
Non verbal
communication skill
• Are Techniques to minimize barrios for
effective communication.

21. Active
listening
.

22. Active
listening
Show you are listening
Give feedback
Respond appropriately
Avoid judgment
P
S
A
R
G

23. To be active listener …

24. .

28. pair up. Each person takes a turn talking
for five minutes about a subject. They can
talk about anything they want – such as
their university life, or their children, or
the book they read, work life etc. While
they are talking, the other person
practices theirs skills in just listening.

31. Physical presence

38. መሰረታዊ ስሜቶች( Basic Emotions)
 Surprise(መደነቅ ወይም ግርምት)
 Anger (ቁጣ)
 Fear (ፍርሃት)
 Joy (ደስታ)
 Sorrow (ሀዘን)
 Disgust (መፀየፍ)
 Contempt (ንቀት)

42. Posture

46. Gesture

47. Gesture

52. What to Speak
 Think before you speak
 Speaking with the format:
IBC :- I- Introduction, B- Body, C- Conclusion
 Make your message appropriate to the receiver
and clear.

53. How to Speak
 Aiming to persuasion :Being Confident and
passionate is the key for persuasion
 brief and organized.
 Minimal jargon
 Listen carefully and patiently
 Paying attention to non-verbal communication
 Entertainingly

56. Effective written
communication tips
 KISS (Keep It Short & Simple):-Do not use
long sentence and complex words. The
reader loose the interest.
 Organize your idea
 Use simple language
 Apply correct grammar and word usage
 Know your audience

57. Importance of
communication skill
• For success of a leader, manager or any
professional depends on their ability to
communicate.
• Communication failure is costly
(leads to ill feeling among worker, causes
conflict, affects productivity).
• People will give their best only if
they communicated message clear to them.

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Communication
Barriers
Communication skills
Importance of
Communication
Tips
Summary

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ThankYou
• Mebrahtu B.
• +251914291246
• mebre2017@gmail.com.com
• Ethiopia
Communication skill training