Communication Channel and Context Matrices COMM/400 Version 7 1 Communication Channel and Context Matrices Part I – Communication Channel Matrix Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel. Communication channel Characteristics and examples Pros Cons Etiquette for managers and staff Personal E-Mail Company-Wide E-Mail Phone Call Teleconference Virtual Meeting or Web Conference Face-to-Face Meeting Part II – Communication Context Matrix Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your 3- to 5-sentence justification, explain whether the channels may vary according to company size or culture. Situation Recommended Channel (specify the type of intrapersonal, interpersonal, public, mass, or computer-mediated context channel) Justification Publicizing a change in employee benefits Handling a conflict situation between virtual teams Handing a conflict situation between a manager and an employee Detailing a new procedure to a small number of employees Training a team on a new software program Explaining a new process to the company Announcing promotions Announcing the termination of a dangerous employee Announcing a major reorganization Announcing a major layoff cycle Add References Below of sources used. References: Copyright © 2018, 2016, 2010 by University of Phoenix. All rights reserved. .