COMM 400 Entire Course NEW

COMM 400 Management Communication
Skills Version 5
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COMM 400 Week 1 Individual
Communications Evaluation and Analysis
400/COMM-400-Week-1-Individual-
Communications-Evaluation-and-Analysis
The purpose of this assignment is to evaluate your personal
communicationskills.Be honestin your evaluation. This should help
you identify your challenges and opportunities for improvement.
Write a 350- to 700-word evaluation and analysis of your personal
communication strengths and weaknesses well as how you
communicate within organizations.
Describe the components of communication as outlined in this
week’s reading. Assess your skills in those areas.
Discuss three components,skills,or areas you would like to improve.
Outline an improvement plan.
Format your paper consistent with APA guidelines.

Communications Journal Entry 1 -
Organizational Communication Information
Flow
Communications-Journal-Entry-1-
Organizational-Communication-Information-
Flow
Write a 700- to 1,050-word journalentry in the narrative style. Refer to
this week’s readings to inform your responses.
Describe the flow of information in your company. In your journal,
discuss the following:
• The intrapersonal, interpersonal, group, organizational, and
intercultural levels of communication within your company
• How information travels up, down, and across your organization
and how it relates to the basic communications model
• The functions of the Y hierarchy of managerial communications.
Does it apply to your organization’s communication hierarchy?
• A comparison of at least three managerial communication
approaches you have observed in your organization

• At least three potential barriers to effective communications that
exist in your company
Format your journal entry consistent with APA guidelines.

Nonverbal Communications in the
Workplace
Communications-Journal-Entry-2-Nonverbal-
Communications-in-the-Workplace
Write a 700- to 1,050-word journal entry in narrative style describing
the role of nonverbalcommunicationsin your workplace.Refer to this
week’s readings to inform your responses.
Describe three situations involving nonverbal communication that
you observed or experienced between a manager and subordinate.
Detail the following for each situation:
• The setting, such as a conversation, presentation, or meeting.
Describethe relationshipbetween the participants, such as the boss
and subordinate, peers, speaker, and audience.
• The nonverbal communications you observed and whether they
were congruent with the verbal conversation. Where incongruence
occurred, how might the participants have provided effective
feedback to prevent the situation from recurring?

• The function or functions of the non-verbal communication such
as complementing,accenting,contradicting,repeating, regulating, or
substituting.How did your non-verbalcommunication examples fulfill
these functions?
• How unconventionallanguageor word choice mighthave hindered
the situations observed. Consider “shoptalk” and denotative versus
connotative meanings.
• At least one listening technique the manager used. Was this an
appropriate techniquefor this situation? Why or why not? What other
effective listening techniques would you recommendfor the manager
in this situation?

COMM 400 Week 3 Learning Team Pulling
the Weight at Work - Group Training
Presentation
400/COMM-400-Week-3-Learning-Team-
Pulling-the-Weight-at-Work-Group-Training-
Presentation
Watch the video clip “Pulling the Weight at Work.”
· Go to www.mhhe.com/pearson4e.
· Click on Student Edition, located under Online Learning
Center.
· Click on Video Series on the left-hand side.
Write, individually, a 1-page reaction to the small-group dynamics
demonstrated in the video.From a communication perspective, what
went wrong? How could the members have handled the situation
differently? Postyour reaction in your Learning Team forum. Review

and comment on the reactions of each team member. Identify
common observations.
Analyze, as a team, the small-group dynamics demonstrated in the
video by considering the following:
· The scope and functions of the small group within the
organization,such as idea generation, event planning, process or
creation, evaluation, and quality control
· The effectiveness of each member’s communication styles.
What are the opportunities for improvement?
· The type of leadershipwithin the small group, such as fixed,
rotational, or ad hoc
· How the group leader and members communicate during
group meetings
· Communication obstacles, such as groupthink tendencies,
credibility issues, and insufficient listening
Refer to this week’s readings to inform your analysis.

Create a group training presentation based on the communication
deficiencies displayed in the video. Your training plan may be in the
format of your choice.
· You may choose a 15- to 20-slide
Microsoft®
PowerPoint®
presentation with speaker notes, or an
equivalentmultimedia program or technology application, such as
video, audio, or web conferencing software.
Include the following in your group training presentation:
· The communication skills the group must implement to
become more effective
· The roles each member mustadoptto become more effective
· The leadership skills the manager must demonstrate to
become more effective
· Appropriate managerial actions to mitigate communication
obstacles
· Conflict management strategies to encourage positive
outcomes
Include a reference slide.
Format your training presentation consistent with APA guidelines.
Present your Group Training Presentation.
· For Local Campus students, these are 10- to 15-minute oral
presentations accompanied by a multimedia presentation.

Communication Channel and Context
Matrices
Communication-Channel-and-Context-
Matrices
Researchcurrentarticles abouthow to effectively use communication
technology to complete this assignment.
Complete Parts I and II : Communication Channel and Context
Matrices
Format references consistent with APA guidelines.

Communications Journal Entry 3 - Medium
Versus Message
Communications-Journal-Entry-3-Medium-
Versus-Message
Research the latest trends of electronic media in the workplace.
Write a 700- to 1,050-word journalentry in narrative style.Refer to this
week’s readings to inform your analysis.
Selectand summarizethree specific software products or computer-
mediated communication trends. Compare their advantages and
disadvantages.
Analyze areas for opportunity in your workplace concerning the
implementationof specific web conferencing software by answering
the following questions:
• How would implementing new forms of computer-mediated
technology affect your organization’s communication?
• As a manager, how might you make computer-mediated
communicationmosteffective? Consider any necessary training and

costs, the challenge of keeping your staff on task during virtual
meetings or webinars, the use of proper etiquette, the effect of
computer-mediated communication on team dynamics, and so on.
• What is the importance of managers selecting the appropriate
channel for message distribution in the Information Age?

Communications Climate and Culture
Communications-Journal-Entry-4-
Communications-Climate-and-Culture
Write a 700- to 1,050-word journal entry in narrative style about the
communications climate and culture in your organization from a
managerial perspective. Refer to your textbooks to inform your
responses.
Answer the following questions in the context of your professional
setting.
• Analyze the need for diversity awareness in communications.
Describe the level of diversity awareness in your organization’s
climate.
• Describethe demographic makeup of your organization.How does
the diversity or lack of diversity affectorganizationalcommunication?
Considerpossible issues concerning prejudgment and stereotyping
of disabilities, gender, sexual preference, race, age, political or
religious views, and ethnicity.

• Explore the manager’s role in creating a climate of ethical
communication. What managerial strategies would best create an
interculturally sensitive work environment? What is the importance of
managerial awareness of ethical dimensions in the workplace?

COMM 400 Week 5 Learning Team EEOC
Seminar
400/COMM-400-Week-5-Learning-Team-
EEOC-Seminar
The purpose of this seminar is to outline the managerial skills necessary
for communicating in a multicultural organization.
Visit the Equal Employment Opportunity (EEOC) website. Find a real
case involving job discrimination.
Design a seminar to train the new managers who are replacing those
who demonstrated discrimination. This seminar should define the new
managers’ roles of establishing an organizational climate in which all
employees feel valued and can contribute to the success of the company.
Your training plan may be in the format of your choice. You may choose
to create a 15- to 20-slide Microsoft® PowerPoint® presentation with
speaker notes, or an equivalent multimedia program or technology
application such as video, audio, or web conferencing software.
Research the changing demographics of the U.S. workforce to support
your seminar.
Include the following in your seminar:
• Discuss projected demographics for this company in terms of age,
ethnicity, gender, lifestyle, and language. How might these factors
influence communication inside and outside the company?

• Provide examples of cultural issues that may arise in this company.
Consider, for example, employees whose cultural holidays do not align
with those of the corporate calendar. Provide other examples and
propose strategies for management to maintain cultural neutrality.
• Address the role of the manager as a communicator in a rapidly
diversifying work environment. Analyze the specific diversity issues
involved in the EEOC case. Outline managerial communication strategies
to address prejudgment, discrimination, and stereotyping.
• Convey the managerial responsibilities to the new recruits regarding
organizational values. Focusing on communication issues, supply
suggestions for how, as managers, they may establish an interculturally
sensitive organizational climate.
• Explain what is expected at this company in terms of an ethical
communications climate. Clarify the manager’s role in establishing and
maintaining an ethical communications climate.
Format your training plan consistent with APA guidelines. Include a
reference page.

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