The document discusses different types of communication used in companies. It describes upward communication from lower to upper levels, downward from upper to lower levels, diagonal between departments, and horizontal between same levels. It also discusses communication styles like expresser, driver, relater, and analytical. The main types of listening are competitive, passive, and active listening which involves four phases. Nonverbal communication conveys messages without words and can add to or replace verbal communication.

2. WHAT IS COMMUNICATION?
a process by which information is exchanged
between individuals through a common
system of symbols, signs, or behavior
MERRIAM- WEBSTER

3. OVERVIEW:
•WHAT ARE THE VERBAL AND WRITTEN
COMMUNICATION STRATEGIES?
•WHAT ARE THE PRINCIPLES OF NONVERBAL
COMMUNICATIONS?

4. FOUR TYPES OF COMMUNICATIONS
OCCUR WITHIN A COMPANY
•UPWARD COMMUNICATION
When the lower levels of an organization
communicate with the upper levels of an
organization

6. • DOWNWARD COMMUNICATION
THE OPPOSITE OF UPWARD COMMUNICATION,
IN THAT THE COMMUNICATION OCCURS FROM
THE UPPER LEVELS OF AN ORGANIZATION
DOWN TO THE LOWER LEVELS OF THE
ORGANIZATIONS.

7. • DIAGONAL COMMUNICATION
Interdepartmental
communication occurring at
various levels of the
organization.

8. • HORIZONTAL COMMUNICATION
When people at the
same level in the
organization
communicate.

9. OTHER MEANS OF COMMUNICATION THAT
COMPANIES ARE USING:
•Microblogs
•Social networking sites
•Intranets

10. COMMUNICATION STYLES
EXPRESSER COMMUNICATION STYLE
A communication style that is
easily excitable and relies
heavily on hunches feelings.

11. DRIVER STYLE
A communication style
in which a person likes
to have his or her own
way and be decisive.

12. RELATER STYLE
A communication style by
someone who prefers to
be warmly regarded and
have positive attention.

13.  ANALYTICAL COMMUNICATION STYLE
A communication style in
which a person tends to
ask a lot of questions and
behave methodically.

14. TABLE 4.1 WHICH ONE OF THESE
COMMUNICATION STYLES DO YOU TEND TO USE?

15. EXAMPLE OF HOW THESE
COMMUNICATION STYLES MIGHT
INTERACT
Turn to page

16. 3 STYLES OF COMMUNICATOR
A communication style in
which a person puts the
rights of others over his or
her own.
 PASSIVE COMMUNICATOR

17. AGGRESSIVE COMMUNICATOR
The style of a person who
stands up for his or her
rights but possibly
violates the rights of
others.

18. ASSERTIVE COMMUNICATOR
Respect the rights of
herself and others
when communicating.

19. TURN PAGE

20. LISTENING
What is listening?
http://www.bbc.co.uk/skillswise/factsheet/en34type-l1-f-what-is-listening

21. 3 MAIN TYPES OF LISTENING…..
 COMPETITIVE OR COMBATIVE LISTENING

22. PASSIVE LISTENING

23. ACTIVE LISTENING

24. ACTIVE LISTENING INVOLVES FOUR PHASES.
Source: Steil, L., Barker, L., & Watson, K. (n.d.). SIER hierarchy of active listening.
Provenmodels, accessed August 1, 2011,http://www.provenmodels.com/554

25. WRITTEN COMMUNICATION
Bonner, William H., and Lillian H. Chaney. Communicating
Effectively in an Information Age. Second Edition, Dame Publishing,
2003.
Murphy, Herta A., and Herbert W. Hildebrandt.
Effective Business Communications. Seventh Edition.
McGraw-Hill, 1997.

26. 4 C’s in Written Communication
WE WANT TO MAKE SURE
THAT ALL THE FACT ARE
INCLUDED IN THE E-MAIL.
1. COMPLETE

27. 2. CONCISE
TRY TO MAKE AN E-
MAIL AS CONCISE AS
POSSIBLE.

28. 3. CORRECT
CHECK YOUR E-MAIL :
•GRAMMAR
•SPELLING
•GREETING
•BODY
•CLOSING

29. TURN TO PAGE

30. wayForward
Published on 12 Oct 2016 https://www.youtube.com/watch?v=I6IAhXM-vps

31. NONVERBAL
COMMUNICATION

32. Amanda Guzman
Published on 10 Apr 2016 https://www.youtube.com/watch?v=SKhsavlvuao

33. NONVERBAL COMMUNICATION
The process of
conveying a message
without the use of
words.

34. NONVERBAL COMMUNICATION
•NONVERBAL COMMUNICATION IS FAST
•NONVERBAL COMMUNICATION CAN ADD TO OR
REPLACE VERBAL COMMUNICATION
•NONVERBAL COMMUNICATION IS UNIVERSAL

35. NONVERBAL COMMUNICATION
•NONVERBAL COMMUNICATION IS CONFUSING AND
CONTEXTUAL
•NONVERBAL COMMUNICATION CAN BE
INTENTIONAL OR UNINTENTIONAL

36. NONVERBAL COMMUNICATION
•NONVERBAL MESSAGES COMMUNICATE FEELINGS
AND ATTITUDES
•WE BELIEVE NONVERBAL COMMUNICATION MORE
THAN VERBAL