This document discusses effective communication and barriers to cross-cultural communication. It covers the communication process, modes of communication, communication barriers, sources of cross-cultural misunderstandings, and barriers to cross-cultural communication such as accents. The document provides information about communication styles, complaints that arise from language barriers, and how signs, symbols and accents can negatively impact cross-cultural interactions if not properly understood.

1. Consideration for Others Understanding the Communication Process U.S. Army Corps of Engineers Wilmington District

2. Agenda Effective Communication Communication Process Modes of Communication Communication Barriers Cross-Cultural Misunderstandings Barriers to Cross-Cultural Communications Accents Conclusion U.S. Army Corps of Engineers Wilmington District

3. Effective Communication Definition Guidelines Congruent behavior Incongruent behavior U.S. Army Corps of Engineers Wilmington District

4. Elements of the Communication Process Source Encode Message Decode Destination Feedback U.S. Army Corps of Engineers Wilmington District

5. Styles of Communication Friendly, sociable, or playful Directive, persuasive, demanding, evaluative, blaming, or praising Speculative, tentative, uncertain, searching, reflecting, exploring, or intellectual Disclosing, revealing, explicit, responsive, accepting, and aware U.S. Army Corps of Engineers Wilmington District

6. Communication Barriers Language barriers Different communication styles Physical barriers Perceptual barriers Noise U.S. Army Corps of Engineers Wilmington District

7. Cross-Cultural Misunderstandings Social courtesies Flow of information Assertiveness Honesty U.S. Army Corps of Engineers Wilmington District

8. Frequent Complaints About Those Who Speak English As A Second Language They are impolite and do not show proper respect They will not admit when they do not understand something They do not know how to get along with others They stick together and speak their own language They will not be direct, or even get to the point They cannot be trusted and do not inspire confidence U.S. Army Corps of Engineers Wilmington District

9. Barriers To Cross-Cultural Communications Songs, symbols, and gestures Accents Jive and Jargon Lack of trust U.S. Army Corps of Engineers Wilmington District

10. Signs and Gestures Malcolm “X” Confederate flag Handshakes Peace sign Political caricatures National flags Clenched fist U.S. Army Corps of Engineers Wilmington District

11. Accents Americans often react negatively when listening to people with strong foreign accents Indifferent when someone is struggling with the English language Can lead to other assumptions and biases U.S. Army Corps of Engineers Wilmington District

12. Conclusion Effective Communication Communication Process Modes of Communication Communication Barriers Cross-Cultural Misunderstandings Barriers to Cross-Cultural Communications Accents U.S. Army Corps of Engineers Wilmington District

13. Questions U.S. Army Corps of Engineers Wilmington District