3. MARKETING
1. Definition
There are many
definitions of marketing
4. MARKETING
1. Definition
Based on customer orientation and the
satisfaction of customer needs
5. MARKETING
1. Definition
“Marketing is the social process by which
individuals and organizations obtain what they
need and want through creating and
exchanging value with others.”
Kotler and Armstrong
6. MARKETING
1. Definition
Based upon a basic marketing exchange
process, and recognizes the importance of
value to the customer
7. MARKETING
1. Definition
“Marketing is the process by which companies
create value for customers and build strong
customer relationships in order to capture
value from customers in return.”
Kotler and Amrstrong
8. MARKETING
1. Definition
Focused on value creation and delivery, and
the longer-term retained customer
9. MARKETING
1. Definition
“Marketing is the activity, set of
institutions, and processes for
creating, communicating, delivering, and
exchanging offerings that have value for
customers, clients, partners, and society at
large.” American Marketing Association
10.
11. MARKETING
2. Marketing, Selling and Advertising
Selling and advertising are only
the tips of the marketing iceberg
12. MARKETING
2. Marketing, Selling and Advertising
Marketing Selling
Start long before a company has a Occur only after a product is
product produced
Convert “customer’s needs” into Convert “product” into cash
“product”
Consumer determines the Price, Cost determines the Price.
Price determines the costs.
“Customer satisfaction” is the “Sales” is the primary motive (View
primary motive. (Customer is the the customer as the very last link of
very purpose of the business) the business)
Marketing is more “pull” than Selling involves “push” strategy
“push”
Marketing has a wider meaning and Selling is only a part of marketing.
includes many activities
13. MARKETING
2. Marketing, Selling and Advertising
Marketing Advertising
Marketing is a whole process with a Advertising is a component of the
broader range of activities for a marketing process, involving various
product or service: strategies: placing ads, deciding what
Research media to use, what time, frequency,
Advertising etc.
Sales
Public relations
Customer service and satisfaction
14. MARKETING
3. Traditional marketing and modern marketing
Traditional Marketing Modern Marketing
In traditional marketing, more Its main motive is customer
importance is given to selling satisfaction
products.
17. MARKETING
4. Marketing in the new digital age
The fact is that today’s
economy requires a mixture
of Old Economy and New
Economy thinking and
action.
19. SOCIAL MEDIA
1. Introduction
Medium (or media in plurial) is an instrument of
communication, like newspapers or television.
“Social” is a word that describes activities which
involve being with other people, especially activities
for pleasure.
20. SOCIAL MEDIA
1. Introduction
Social media would be a social instrument of
communication.
29. SOCIAL MEDIA
2. Some typical social media
Twitter is an online social networking service
that enables its users to send and read text-
based posts of up to 140 characters, known as
"tweets".
It has been described as "the SMS of the
Internet."
30. SOCIAL MEDIA
2. Some typical social media
A blog is a personal online
journal that is frequently
updated and intended for
general public consumption.
31. SOCIAL MEDIA
2. Some typical social media
There is a series of
entries that are
posted to a single
page in reverse-
chronological order.
32. SOCIAL MEDIA
2. Some typical social media
Blogs generally
represent the
personality of the
author. The author
of a blog is often
referred to as a
blogger.
33. SOCIAL MEDIA
2. Some typical social media
The world’s largest video
sharing website that lets
anyone upload short videos
for private or public viewing.
34. SOCIAL MEDIA
2. Some typical social media
Various kinds of videos Video sharing network
35. SOCIAL MEDIA
2. Some typical social media
LinkedIn is the world’s largest
professional network with over
120 million members and
growing rapidly.
36. SOCIAL MEDIA
2. Some typical social media
LinkedIn connects you
to your trusted contacts
37. SOCIAL MEDIA
2. Some typical social media
Exchange
knowledge, ideas, an
d opportunities with a
broader network of
professionals.
47. COMBINATION OF SOCIAL
MEDIA AND MARKETING
What?
The popularity of internet and entity
information
When?
Throughout the marketing process
48. COMBINATION OF SOCIAL
MEDIA AND MARKETING
Where?
On Facebook, Twitter, Youtube, Blog and Linkedin
and many other business-related webpages
49. COMBINATION OF SOCIAL
MEDIA AND MARKETING
Who?
Target customers which depends on each promotion channel
50.
51.
52. COMBINATION OF SOCIAL
MEDIA AND MARKETING
How?
• Facebook, Twitter and Blog: keep in touch with
bloggers, monitor your company/brands, announce
specials, deals, sales, live update on events or
conferences, promote articles and interesting news.
• Youtube: upload a video about your brand on Youtube
and check the customer’s reaction throught
comments.
• LinkedIn: basically no difference from Facebook or
Twitter, however, it is more prefessional and business-
focusing
Nêntìmhìnhvídụchotừng ý: create common network, share information, etc
Nêntìmhìnhchotừng idea
Nêntìmhìnhchotừng idea
Nêntìmhìnhchotừng idea
Nêntìmhìnhchotừng idea
Nêntìmhìnhchotừng idea
Nêntìmhìnhchotừng idea
Nêntìmhìnhchotừng idea
Obama is still young, much more younger than John Mccain – his opponent in that election, but how could he win? Every candidate for the US president position, they have to spend a lot of time to think about vision, strategies and policies for the United States of America in the next 4 years. Based on those things, US voters decide who will become their next president. That’s the reason why all the candidates usually organise meetings with people to present about their ideas.However, Obama did not confine his self – marketing strategy in traditional methods. He is young, compared to other candidates so is he familiar with social media like facebook, twitter, blogs, myspace – a social network that is quite popular in the US.