This presentation has been done in person at numerous colleges, universities and corporations. It's a simple and easy training document for internal debt collectors.
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
This document provides tips for making effective collection calls by telephone. It suggests that phone calls are more difficult to ignore than other forms of contact. The tips include smiling to sound confident, speaking clearly, focusing on the call, being prepared with account details, negotiating payment plans, and following up on commitments. The goal is to resolve issues promptly while maintaining a professional demeanor.
The document provides twenty ideas for becoming a more effective collector, including managing deductions more efficiently, developing policies for handling distressed debtors, relying more on subordinates, developing written collection policies, and measuring the right metrics like DSO and DDSO. It also suggests avoiding common mistakes, prioritizing accounts, eliminating payment delays, using lockboxes, collection automation software, and various collection tools and techniques.
5 Tips for Effective Legal Debt Collections - Max BPOMax BPO
In this presentation, we are trying to describe some of the most effective technique for the debt collection process.
Visit for more: https://www.maxbpooutsourcing.com/debt-collection-services.html
The document provides tips and strategies for effective accounts receivable management and debt collection. It recommends verifying customer information, having clear terms of sale, following up with customers systematically, using positive communication, and educating oneself on best practices. It also lists sample forms that can be used and provides resources for additional information on credit and collections.
The debt collection industry has changed significantly over the past ten years. The impact of technology on debt collection practices, industry consolidation
Marcadis Singer PA are debt collection attorneys, our practice is focused exclusively on all matters concerning the collection of money that is owed to individuals and businesses. An often forgotten source of financing is the rapid collection of receivables. If your small business is in need of collection services to help grow your business, don’t hesitate to call.
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
This document provides tips for making effective collection calls by telephone. It suggests that phone calls are more difficult to ignore than other forms of contact. The tips include smiling to sound confident, speaking clearly, focusing on the call, being prepared with account details, negotiating payment plans, and following up on commitments. The goal is to resolve issues promptly while maintaining a professional demeanor.
The document provides twenty ideas for becoming a more effective collector, including managing deductions more efficiently, developing policies for handling distressed debtors, relying more on subordinates, developing written collection policies, and measuring the right metrics like DSO and DDSO. It also suggests avoiding common mistakes, prioritizing accounts, eliminating payment delays, using lockboxes, collection automation software, and various collection tools and techniques.
5 Tips for Effective Legal Debt Collections - Max BPOMax BPO
In this presentation, we are trying to describe some of the most effective technique for the debt collection process.
Visit for more: https://www.maxbpooutsourcing.com/debt-collection-services.html
The document provides tips and strategies for effective accounts receivable management and debt collection. It recommends verifying customer information, having clear terms of sale, following up with customers systematically, using positive communication, and educating oneself on best practices. It also lists sample forms that can be used and provides resources for additional information on credit and collections.
The debt collection industry has changed significantly over the past ten years. The impact of technology on debt collection practices, industry consolidation
Marcadis Singer PA are debt collection attorneys, our practice is focused exclusively on all matters concerning the collection of money that is owed to individuals and businesses. An often forgotten source of financing is the rapid collection of receivables. If your small business is in need of collection services to help grow your business, don’t hesitate to call.
The document provides 6 tips for making effective collection calls:
1. Always be prepared - have a list of common debtor excuses and rebuttals ready. Know all account details beforehand.
2. Think positively - maintain an upbeat attitude to positively influence the debtor.
3. Speak professionally and authoritatively - slow down speech, lower pitch your voice, and enunciate clearly.
4. Take control and don't let go - address debtor by name, validate their views while maintaining focus on payment, and don't let debtors manipulate you.
5. Nail things down - get a commitment like payment or call back date from debtor and summarize expectations and consequences.
6.
Slade Waterhouse is Australia's leading debt collection firm dealing in Brisbane, Sydney, Melbourne, Adelaide, Perth and all Major cities in Australia.
www.sladewaterhouse.com.au
The document provides tips for effectively collecting outstanding payments from debtors. It discusses getting on top of unpaid invoices early, using personal visits, phone calls and letters as collection methods. Tips include being prepared with customer details, addressing excuses, maintaining a friendly but firm approach, and getting commitments for payment. The goal is to resolve issues while maintaining good customer relationships.
This document outlines techniques for conducting effective collection calls in a professional manner. It discusses establishing rapport with customers by listening to their situations and finding solutions together. The key steps include verifying customer information, clearly stating the purpose of the call, asking open-ended questions to understand objections, finding a mutually agreeable resolution, getting confirmation of agreements, and thoroughly documenting the call. The overall approach is to connect with customers as people facing challenges and solve problems in a way that satisfies both parties.
A debt collector's job is to contact people who owe money on overdue bills and negotiate repayment. They update records, track down debtors, contact them by phone or letter, listen to their situations, and negotiate payment plans. Good listening, negotiation, speaking, and persistence skills are important. Debt collectors may work for collection agencies dealing with credit cards, mortgages, utilities, and more. The job can be stressful when dealing with financially struggling debtors.
A few answers to frequently asked questions on debt collection from a debtor standpoint.
For more information on commercial debt collection services, go to www.brownandjoseph.com.
The document provides an overview of telephone collection techniques for accounts receivable. It discusses goals of collection efforts, classifying different types of debtors, general collection programs with multiple stages using different methods, handling disputes, skills for effective telephone collections, working with third parties like collection agencies and attorneys, options for distressed debtors, bankruptcy proceedings, and out-of-court workouts.
This document outlines a 4-step debt collection strategy that is polite yet persistent. It involves 1) reviewing accounts receivable and categorizing them, 2) focusing collection efforts on accounts just past due to collect "fast money", 3) sending polite emails to different categories reminding them of balances owed, and 4) following up categories in order of priority while assuming innocence and avoiding confrontation. The goal is to collect outstanding fees with minimal effort in the shortest time possible without upsetting clients.
This document provides an overview of debt collection, including:
1. Defining debt collection and describing the types, including first/third party collections and different types of debts.
2. Outlining key laws governing debt collection practices in the US, such as the Fair Debt Collection Practices Act.
3. Describing strategies used by collectors to liquidate accounts, such as lettering, skip tracing, engaging consumers in payment plans, and maintaining documentation.
... It’s complicated matter.. Satisfaction is a dependable issue but in a customer care some matter should maintain to make a satisfied customer ….thus we treat a customer as a Guest …
This document provides guidance on effective telephone collection techniques. It discusses understanding company culture and customers, communicating professionally, gathering information from debtors, negotiating payment plans, and following up to ensure agreements are kept. The goal is to resolve issues respectfully while representing the company's interests.
12 steps to achieve excellence in debt collection and recoveryEXUS
The challenges Collection & Recovery departments face nowadays have forced them to become more inventive and efficient.
The 12 steps to achieve excellence in C&R embed business knowledge that EXUS has accumulated all these years through the cooperation with field experts.
Go through this presentation and evaluate how these “best practices” employed by top financial institutions in the world can be adopted by your organisation.
The document outlines techniques for effective debt collection, including setting objectives, training collectors, and following a multi-step collection process involving reminders, letters, phone calls, and if needed, use of collection agencies or legal action. It emphasizes being prepared, persistent, prompt, urgent, courteous, tactful, businesslike, cooperative, and repetitive in collection efforts. The goal is to collect past due invoices, maintain cash flow, make decisions about future credit, and educate customers to pay on time.
Training for customer service & team buildingSanjay Panchal
This document provides guidance on training employees for customer service. It discusses the importance of customer service training and team building. It outlines key aspects of service quality like reliability, assurance, tangibles, empathy and responsiveness. It provides ideas for customer service training like case studies, activities, and the FISH! philosophy. It discusses training for listening, communication, problem solving and empathy. Overall, the document emphasizes the importance of customer service training and providing guidance on how to properly train employees.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
This document provides guidance on customer service training. It outlines activities to practice different customer service scenarios, including dealing with first customers, difficult customers, unsatisfied customers, and repeat customers. The document also discusses important aspects of customer service like understanding customer needs, back-end processes, after sales service, and focusing on customer expectations to reduce stress. Key points emphasized include maintaining a professional appearance, active listening, understanding customer perspectives, providing solutions, and following up on service. Customer service is highlighted as important for increasing sales, brand value, and market share.
This document provides training on customer service for mandatory staff training. It covers key learning outcomes around understanding customers, applying service standards, and developing basic customer service skills. Specific skills covered include active listening, asking questions, dealing with difficult customers, and managing thinking traps to protect wellbeing during challenging interactions. The goal is to ensure all staff understand excellent customer service and can deliver a positive experience for customers within 60 seconds of first contact.
The document discusses the importance of customer service and strategies for building a customer-focused company. Some key points include:
- Customer satisfaction and service has increasingly become important over time, from price and value in the past to quality, convenience, and service today.
- Every customer interaction represents a "moment of truth" that can influence future purchasing decisions. Customers make quick judgments about a company based on their experiences.
- To be customer-focused, a company must listen to customers, understand their needs, and strive to satisfy them. This fosters customer loyalty and positive word-of-mouth.
- Strategies for building a customer focus include soliciting customer feedback, training all employees to
This document discusses how to view customer complaints as gifts rather than problems. It provides an overview of complaint handling best practices, including defining complaints, understanding why customers complain, and the benefits of effective complaint resolution. Key points covered are that complaints contain valuable customer feedback, addressing complaints can increase customer loyalty and advocacy, and complaints should be handled with empathy, respect, and a problem-solving focus to de-escalate emotions and find solutions. The document advocates training staff in complaint handling skills and analyzing complaints for process improvements to deliver better customer service.
This document provides guidance on building a business through outstanding customer service. It discusses why customer service is important, who your customers are, and what excellent service looks like. It offers ten golden rules for customer service, including thinking like the customer and ensuring accountability. The document also covers turning complaints into opportunities, measuring customer satisfaction, and challenges of customer service. It concludes by having the reader develop an action plan to improve their customer service.
Most clients will only spend money if they see value in a proposal. Presenting numbers and a sense of urgency can help convince prospects they need to act now rather than later. Earning a prospect's trust is also important, as they must believe in both the salesperson and product for a successful sale.
Sales teams need motivation to succeed in their goals. Regular recognition of achievements, both big and small, can help boost morale and encourage the team to work hard. Setting clear and achievable sales targets as a team helps provide motivation as progress towards goals can be tracked.
The document provides 6 tips for making effective collection calls:
1. Always be prepared - have a list of common debtor excuses and rebuttals ready. Know all account details beforehand.
2. Think positively - maintain an upbeat attitude to positively influence the debtor.
3. Speak professionally and authoritatively - slow down speech, lower pitch your voice, and enunciate clearly.
4. Take control and don't let go - address debtor by name, validate their views while maintaining focus on payment, and don't let debtors manipulate you.
5. Nail things down - get a commitment like payment or call back date from debtor and summarize expectations and consequences.
6.
Slade Waterhouse is Australia's leading debt collection firm dealing in Brisbane, Sydney, Melbourne, Adelaide, Perth and all Major cities in Australia.
www.sladewaterhouse.com.au
The document provides tips for effectively collecting outstanding payments from debtors. It discusses getting on top of unpaid invoices early, using personal visits, phone calls and letters as collection methods. Tips include being prepared with customer details, addressing excuses, maintaining a friendly but firm approach, and getting commitments for payment. The goal is to resolve issues while maintaining good customer relationships.
This document outlines techniques for conducting effective collection calls in a professional manner. It discusses establishing rapport with customers by listening to their situations and finding solutions together. The key steps include verifying customer information, clearly stating the purpose of the call, asking open-ended questions to understand objections, finding a mutually agreeable resolution, getting confirmation of agreements, and thoroughly documenting the call. The overall approach is to connect with customers as people facing challenges and solve problems in a way that satisfies both parties.
A debt collector's job is to contact people who owe money on overdue bills and negotiate repayment. They update records, track down debtors, contact them by phone or letter, listen to their situations, and negotiate payment plans. Good listening, negotiation, speaking, and persistence skills are important. Debt collectors may work for collection agencies dealing with credit cards, mortgages, utilities, and more. The job can be stressful when dealing with financially struggling debtors.
A few answers to frequently asked questions on debt collection from a debtor standpoint.
For more information on commercial debt collection services, go to www.brownandjoseph.com.
The document provides an overview of telephone collection techniques for accounts receivable. It discusses goals of collection efforts, classifying different types of debtors, general collection programs with multiple stages using different methods, handling disputes, skills for effective telephone collections, working with third parties like collection agencies and attorneys, options for distressed debtors, bankruptcy proceedings, and out-of-court workouts.
This document outlines a 4-step debt collection strategy that is polite yet persistent. It involves 1) reviewing accounts receivable and categorizing them, 2) focusing collection efforts on accounts just past due to collect "fast money", 3) sending polite emails to different categories reminding them of balances owed, and 4) following up categories in order of priority while assuming innocence and avoiding confrontation. The goal is to collect outstanding fees with minimal effort in the shortest time possible without upsetting clients.
This document provides an overview of debt collection, including:
1. Defining debt collection and describing the types, including first/third party collections and different types of debts.
2. Outlining key laws governing debt collection practices in the US, such as the Fair Debt Collection Practices Act.
3. Describing strategies used by collectors to liquidate accounts, such as lettering, skip tracing, engaging consumers in payment plans, and maintaining documentation.
... It’s complicated matter.. Satisfaction is a dependable issue but in a customer care some matter should maintain to make a satisfied customer ….thus we treat a customer as a Guest …
This document provides guidance on effective telephone collection techniques. It discusses understanding company culture and customers, communicating professionally, gathering information from debtors, negotiating payment plans, and following up to ensure agreements are kept. The goal is to resolve issues respectfully while representing the company's interests.
12 steps to achieve excellence in debt collection and recoveryEXUS
The challenges Collection & Recovery departments face nowadays have forced them to become more inventive and efficient.
The 12 steps to achieve excellence in C&R embed business knowledge that EXUS has accumulated all these years through the cooperation with field experts.
Go through this presentation and evaluate how these “best practices” employed by top financial institutions in the world can be adopted by your organisation.
The document outlines techniques for effective debt collection, including setting objectives, training collectors, and following a multi-step collection process involving reminders, letters, phone calls, and if needed, use of collection agencies or legal action. It emphasizes being prepared, persistent, prompt, urgent, courteous, tactful, businesslike, cooperative, and repetitive in collection efforts. The goal is to collect past due invoices, maintain cash flow, make decisions about future credit, and educate customers to pay on time.
Training for customer service & team buildingSanjay Panchal
This document provides guidance on training employees for customer service. It discusses the importance of customer service training and team building. It outlines key aspects of service quality like reliability, assurance, tangibles, empathy and responsiveness. It provides ideas for customer service training like case studies, activities, and the FISH! philosophy. It discusses training for listening, communication, problem solving and empathy. Overall, the document emphasizes the importance of customer service training and providing guidance on how to properly train employees.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
This document provides guidance on customer service training. It outlines activities to practice different customer service scenarios, including dealing with first customers, difficult customers, unsatisfied customers, and repeat customers. The document also discusses important aspects of customer service like understanding customer needs, back-end processes, after sales service, and focusing on customer expectations to reduce stress. Key points emphasized include maintaining a professional appearance, active listening, understanding customer perspectives, providing solutions, and following up on service. Customer service is highlighted as important for increasing sales, brand value, and market share.
This document provides training on customer service for mandatory staff training. It covers key learning outcomes around understanding customers, applying service standards, and developing basic customer service skills. Specific skills covered include active listening, asking questions, dealing with difficult customers, and managing thinking traps to protect wellbeing during challenging interactions. The goal is to ensure all staff understand excellent customer service and can deliver a positive experience for customers within 60 seconds of first contact.
The document discusses the importance of customer service and strategies for building a customer-focused company. Some key points include:
- Customer satisfaction and service has increasingly become important over time, from price and value in the past to quality, convenience, and service today.
- Every customer interaction represents a "moment of truth" that can influence future purchasing decisions. Customers make quick judgments about a company based on their experiences.
- To be customer-focused, a company must listen to customers, understand their needs, and strive to satisfy them. This fosters customer loyalty and positive word-of-mouth.
- Strategies for building a customer focus include soliciting customer feedback, training all employees to
This document discusses how to view customer complaints as gifts rather than problems. It provides an overview of complaint handling best practices, including defining complaints, understanding why customers complain, and the benefits of effective complaint resolution. Key points covered are that complaints contain valuable customer feedback, addressing complaints can increase customer loyalty and advocacy, and complaints should be handled with empathy, respect, and a problem-solving focus to de-escalate emotions and find solutions. The document advocates training staff in complaint handling skills and analyzing complaints for process improvements to deliver better customer service.
This document provides guidance on building a business through outstanding customer service. It discusses why customer service is important, who your customers are, and what excellent service looks like. It offers ten golden rules for customer service, including thinking like the customer and ensuring accountability. The document also covers turning complaints into opportunities, measuring customer satisfaction, and challenges of customer service. It concludes by having the reader develop an action plan to improve their customer service.
Most clients will only spend money if they see value in a proposal. Presenting numbers and a sense of urgency can help convince prospects they need to act now rather than later. Earning a prospect's trust is also important, as they must believe in both the salesperson and product for a successful sale.
Sales teams need motivation to succeed in their goals. Regular recognition of achievements, both big and small, can help boost morale and encourage the team to work hard. Setting clear and achievable sales targets as a team helps provide motivation as progress towards goals can be tracked.
Did you know that 35 states now require commercial collection agencies to be licensed and bonded to collect in their state regardless of where they are domiciled?
ACCESS is fully compliant
This document discusses sales motivation techniques. It provides guidance on how to encourage sales representatives to meet their quotas and targets. The series aims to give sales managers strategies for keeping their teams motivated to drive revenue.
This document summarizes key points from a chapter on enhancing creativity. It discusses definitions of creativity, approaches that have been shown to enhance creativity in children, and recommendations from Nickerson on how to enhance creativity. Nickerson recommends establishing purpose, building skills, encouraging domain knowledge, stimulating curiosity, building motivation, focusing on mastery, encouraging risk-taking, promoting supportive beliefs, providing choice, developing self-management skills, using teaching techniques like incubation, and providing balance between creativity and structure.
James Cameron's 2009 film Avatar broke many box office records through its innovative use of 3D techniques. Cameron had envisioned the film since 1994 but needed to wait for technology to advance sufficiently to realize his vision. Avatar used both incremental and disruptive innovations. It told the story of humans colonizing Pandora to mine the valuable mineral unobtanium, threatening the indigenous Na'vi people. Cameron pioneered new motion capture and 3D filming technologies to fully immerse viewers in the alien world of Pandora.
This document provides an introduction to a book about wealth creation called "Your Life Your Legacy". It is divided into three parts. The first part explains the principles of Wealth Dynamics, which provides a framework for understanding wealth creation. The second part profiles the lives of 38 wealthy entrepreneurs and how they found success through their unique "wealth profiles". The third part discusses how to apply the wealth profile framework to find your purpose and leave a legacy. The introduction invites the reader to learn from the stories of successful entrepreneurs and discover their own path to creating wealth through developing their talents and building their "garden" rather than just chasing money.
The inaugural Arun Veembur Memorial Quiz, set by Dibyendu Das, Kiran Vijayakumar, Navin Rajaram and Arul Mani, was conducted in 14 venues in India and in Malaysia and Dubai.
7th SENSE MULTIPURPOSE ROBOT FOR MILITARYprashanthgun
This Haiku Deck presentation contains photos from various photographers including wwarby, rgmcfadden, Nata Luna, Defence Images, and amortize, vernhart. It showcases nature and landscape photos without any accompanying text or captions. The presentation encourages the viewer to get inspired and create their own Haiku Deck presentation on SlideShare.
This document summarizes a study on debt recovery techniques, problems, and prospects at BASIC Bank LTD's Shantinagar branch. The study investigated causes of non-performing loans through a survey. It found that major causes included economic downturns reducing business profits and consumer buying. It recommended that banks carefully assess borrowers' repayment abilities, monitor loan use closely, and address insider lending to minimize bad loans.
Here are 5 things to avoid when you are cold calling. By following these simple best practices you will be sure to improve your ability to cold call successfully.
More tips on how to cold call successfully can be found on my free Udemy course on how to get meetings with any company here: http://www.udemy.com/bd-101-how-to-get-meetings-with-anyone/
7 Steps for Open Innovation by @Lindegaard: Grading Your Company’s Open Innov...Stefan Lindegaard
Here you can check out my PowerPoint deck for my new concept:
7 Steps for Open Innovation: Grading Your Company’s Open Innovation Capabilities
The premise is that if your company is not already fully engaged with open innovation efforts, it is way behind. This is evident by looking at the number of companies around the globe that today embrace the use of external partners and input into their innovation efforts.
But even though companies continuously launch new initiatives designed to help them leverage the power of outside knowledge and resources to drive innovation forward, there is a sense within these companies that they can do better and take this new innovation paradigm to an even higher level.
They are also eager to get external perspective to make sure they are maximizing results by using best practices in all aspects of their open innovation efforts.
To help companies with this evaluation, I have developed a seven-step assessment tool that helps them evaluate these key areas:
1. Common Language and Understanding, Motivation, Mandate and Strategic Purpose
2. Assets and Needs
3. Value Pools and Channels
4. Internal Readiness
5. External Readiness
6. New Skills and Mindset
7. Communications Strategy
This assessment tool will help companies identify where they may be falling short in any of these key areas as well as provide ideas and insights on how to make the necessary improvements that will give more power to their open innovation efforts.
This is still work in progress, but you can get an idea of what this is about by checking out my presentation here
It would be great to hear your early feedback on the content itself as well as your thoughts on what I should do with the concept itself. Maybe it would be more valuable for the open innovation community as some kind of an open source project? What do you think?
The document provides an overview of various topics in humanities including definitions of key terms, purposes and aims of studying humanities, related fields, definitions of art and its importance, classifications and elements of art including color, line, shape, medium, and principles of art such as emphasis, balance, harmony, variety, movement, and rhythm. It discusses the etymology and definitions of terms like humanities, art, painting, sculpture, music, cinema, photography, and dance.
Literanza 2017 Open General Quiz Prelims+AnswersLokesh Kaza
Prelims with Answers, of the Open General Quiz conducted as part of IIT Hyderabad's first literary festival, conducted on 7th January, 2017. No audio/video content, so it can be run directly on Slideshare. Feedback welcome!
How to Improve your Customer Service Skills by Scott StorickScott Storick
This document provides tips for improving customer service communication skills. It recommends focusing on confidence, control, and active listening. Ask questions to understand the customer's perspective and needs before calls or emails. Provide thorough information to demonstrate being one step ahead. Engage customers with thought-provoking questions to build trust. Most importantly, listen to understand the customer's situation and humanize interactions.
Real Estate Workshop | Robin Banks | Wealth Mastery | Wealth MigrateWealth Migrate
The document summarizes key points from a real estate investor workshop, including:
1) The workshop discusses making global real estate investing accessible to average investors by removing middlemen and fees.
2) Traditional real estate investment structures have multiple layers of fees that dilute returns for individual investors.
3) Investing overseas provides advantages like wealth preservation, currency hedging, and diversification compared to local real estate markets.
4) However, most people who invest overseas lose money due to lack of proper due diligence, wrong partners, and failure to understand property cash flows and management. Risks must be carefully managed.
Slides from a presentation I gave at VC CEO portfolio summit on Unlearning as we scale enterprise software startups focusing on how to think about the "next-level people" and "dance with who brung ya" adages along with thoughts on generalizing the former adage, hiring next-level people, and unlearning in general, specifically with infering false causality for success.
Basic business advice for those converting part time gigs into "real" business ventures. Slides are a little wordier than usual; the Podcamp Philly Version will be a little more streamlined.
This document provides information on building a successful real estate business, including identifying goals and systems.
It discusses setting a goal to sell 130 homes in the first 6 months to account for a 30% buffer. Front-loading activities in the early months is recommended to write contracts on 85 homes by April. Having systems in place for lead generation, appointments, and negotiations will allow leverage of time and increase quality of life while running a large business.
Knowing your numbers and value proposition is also key. Presenting yourself as different but not better can help obtain the desired 6% commission level. Continuous learning, accountability, and discovery are emphasized for professional and personal growth.
Investor Real Estate Workshops | Wealth Migrate | May 2017Wealth Migrate
Wealth Migrate hosted national Real Estate Investor Days, an opportunity for investors to get to know the company in more detail, gain more knowledge about how Wealth Migrate is disrupting this industry and discover how you can become a global real estate investor and invest like the millionaires do. We have customised our program to suit your needs:
PROGRAM OUTLINE FOR THE DAY:
09h00 – 12h00 How to create a global real estate investment workshop, hosted by Scott Picken (CEO of Wealth Migrate)
What was covered:
- The principles of investing
- The difference between income and growth investments
- The single biggest mistake most people make when approaching the real estate market
- What is a portfolio strategy?
- How due diligence comes into play
- How to overcome fear of failure and manage risk?
- The best real estate sectors that will earn you above average returns
- How to invest in buy to let apartments/developments, without having to buy an actual apartment
- How real estate can help you become a citizen in another country
- The difference between REITS & the way Wealth Migrate invests
- How can I start investing, creating and preserving wealth through property, from as little as R1000, both locally and internationally?
- How to use real estate to get citizenship overseas
- We share the secrets and strategies successful real estate investors use.
#realestate #wealthmigrate #crowdfunding #realestatecrowdfunding #IPS #wealthmovement #empoweryourself #fintech
This document discusses four key questions for personal success planning: 1) defining success, 2) determining what you're willing to do and not do to achieve success, 3) whether success is a journey or destination, and 4) how to know when success is achieved. It provides context and recommendations for each question to help readers strategically plan for personal and professional success.
There is often a comparison that is drawn between outbound marketing and inbound marketing. It is always said that inbound is better of. But Inbound doesn't help you to go upmarket. Outbound marketing strategy is customer acquisition channel if you want to go after large enterprise class customers. Just that we lack the finer details of outbound marketing. In the blog post 6 outbound marketing strategy (https://www.imaginesales.co/4-most-outbound-marketing-strategy-tips-you-need-to-know/) that people ignore and so struggles. In this step-by-step guide we broken the complex concepts to simple steps which you can start implementing immediately
This document provides an overview of invoice financing and construction industry financing. It explains how invoice financing works, the criteria for deals, products like factoring and discounting, what is needed to assess a deal, typical deal terms, popular industries, success stories, and comparisons to other forms of financing. It also discusses financing in the construction industry, including how the industry works, common contract forms, issues with financing the sector, and a product overview for construction industry financing.
The Community Equity Fund provides equity investments rather than loans to minority-owned small businesses without access to traditional sources of capital. This helps address the large racial wealth gap. The fund invests $15,000-$30,000 in businesses in exchange for 20% ownership, to be paid back through a revenue share starting after 24 months. This gives businesses time to recover from COVID-19 without taking on debt. The model is intended to replicate across other cities to help close the racial wealth gap and support underserved entrepreneurs.
Slides webinar 'How to prevent bad debt and maximise profit'Colin Sanders
In this webinar Philip King (Chief Executive of the Chartered Institute of Credit Management) and Colin Sanders (Head of UK Operations at Graydon UK Ltd) explain how to avoid bad debts and maximize potential for sales.
Practical Techniques for early use in BA cycleSQALab
This document discusses stakeholder analysis techniques. It defines stakeholders as anyone who can impact or be impacted by a project. Stakeholders may be hidden and come from various groups like sponsors, customers, and experts. The document recommends mapping stakeholders on a grid by their influence and interest. Stakeholders can then be prioritized into categories like "keep satisfied" or "manage closely". It also provides tips for fact-finding about stakeholders through research. Finally, it advises creating a stakeholder map to plan engagement for a case study project.
The Community Equity Fund provides equity investments rather than loans to minority-owned small businesses without access to traditional sources of capital. This helps address the large racial wealth gap in the US. The fund receives a percentage of business revenue starting after two years, with the goal of recouping its initial investment and allowing the business to become self-sustaining. Any returns are reinvested in additional businesses. This model helps close the racial wealth gap and creates intergenerational wealth for minority families and business owners.
Helping businesses to solve a wicked problem: Getting profits from CX designPeter Bogaards
Presentation held at EuroIA 2012 (27-29 september 2012, Rome).
See also: http://informaat.com/blog/helping-businesses-realize-profits-from-customer-experience-design-2.php
What's your fence company's internet marketing plan? https://fencemarketingteam.com - I'm excited to replay you the webinar that I conducted on Thursday at Jan. 31st 2PM ET.
On this live webinar I unpacked "Your 2019 Internet Marketing Plan" and what you need to do to MAXIMIZE your lead flow online in your fence or gate business going into the New Year.
Get your free lead flow acceleration session https://calendly.com/fencemarketing/30min
This document discusses the role of the Chief Investment Officer (CIO) in family offices. It notes that a CIO can help by providing a single point of contact, creating an investment process, managing costs, and giving families a clear picture of assets through reporting. The document explores whether an internal or external CIO is best based on factors like family wealth size and asset types. It outlines key CIO roles in processes, performance, and strategy. Finally, it discusses how technology and generational transfer may change the CIO role in the future.
Creative Cycle - Accounting (updated Tue 3 Mar 2015)creativecycle
This document provides an introduction to accounting and Excel. It begins with an agenda that outlines topics to be covered, including learning basic Excel skills, understanding how accounting works, and learning keywords. It then discusses what Excel is and how to use it for accounting purposes. Key accounting concepts are explained, such as the accounting process, bookkeeping, sources of business financing like grants and loans, and managing finances. Examples are provided of what accounting records and statements look like in Excel. The document concludes with a step-by-step example that demonstrates accounting entries in Excel for a fictional business transaction.
The document summarizes Access Receivables Management, a commercial debt collection agency. It highlights their artificial intelligence driven collection efforts, expert domestic collectors, multi-channel communication approaches, and full service legal department. It then provides their flexible fee structure based on account balances and days outstanding, with no retainers, long term contracts, or volume commitments. The document promotes a 6-month trial period with them to demonstrate their superior results over other vendors.
The International Commercial Collectors Association (IACC) is affiliated with ACA International and has been dedicated to educating and ensuring compliance of commercial collection agencies since 1970. The IACC has a more stringent certification program than the CLLA-CCAA and requires recertification every two years. It has more collection agency members but fewer certified members than the CLLA. The IACC certification requirements include things like minimum bonding, separate trust accounts, disaster recovery procedures, and financial statement reviews.
Nice People Collect More is a compliant debt collection solution that incorporates, debtor education, a positive approach and a self resolution option. Access is a nationally licensed firm specializing in higher recoveries without complaints.
The document shows the relationship between the age of an overdue account and the chance of recovery based on statistics from the Chamber of Commerce. The older an account becomes overdue, the lower the chance of recovery, with accounts over 360 days old having only a 12% chance of being recovered.
The document discusses how collection agencies are increasingly charging lower rates to win business, making it difficult for agencies to staff effectively and achieve the best returns. It argues creditors should prioritize the "net back" return over the rate, and considers an example where paying agencies 5% more could result in a 5% higher recovery rate and 17% higher "net back" return for the creditor. The author contends the best collectors are necessary to achieve the highest returns, and the lowest bidder is not always the best option for creditors.
This document summarizes a presentation given at the 2010 ACA International Convention about changing communication habits and the evolution of technologies that demand faster response times. It discusses how payment habits have changed with more electronic payments and less check usage. It also describes a case study of a company that implemented a virtual collections agent on a website to provide debtors a self-service option to make payments online at any time. The virtual agent was modeled after the company's best live collectors and has increased online payments and recoveries while lowering operating costs.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Thinking of getting a dog? Be aware that breeds like Pit Bulls, Rottweilers, and German Shepherds can be loyal and dangerous. Proper training and socialization are crucial to preventing aggressive behaviors. Ensure safety by understanding their needs and always supervising interactions. Stay safe, and enjoy your furry friends!
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
1. So…You want to be a
Bill Collector?
Collection Training
Seminar
Presented for:
ACCESS Clients
Presented By: Tom Gillespie & Pam Long
ACCESS Receivables Management
3. What does it take?
• Ability to Learn and
Apply Procedures
• Communication Skills
• Professionalism
• Work Ethic
• Persuasion
• Active Listening
• Problem Solving
• Developing Rapport
• Multitasking
19. Verify The information
•Identify the responsible party
•Student
•Parent
•Company
•Verify the address
•Living at home?
•Apartment
•Owning or Renting
•No PO Box – Street Address
•Verify Employment
•Are you currently employed
•Full Time / Part Time
•Position / How Long
•If None, Source of Funds
•Verify contact information
•Is your cell phone the best number
to call? (GET CELL and permission)
•Other contact numbers
•Home
•Business
•EMAIL ADDRESS !!!
20. I
n
e
C
e
a
d
n
t
y
o
o
u
c
o
p
The Talk OFF
l
a
l
y
e
c
b
t
y
Y
N
t
A
E
O
h
C
S
e
H
The secret to Wb
ia
tl
success in
ha
dn
rc
ae
collections is to
w
ai
ln
lead your
?
f
u
l
customer down
l
the path to
success.
Your customer then goes through a series of “drops” based on their
answers and are presented with numerous options to pay, buy or solve
an issue.
21. The Talk Off
1. Verify the debtor
2. State your name and
company name
3. Before I continue I need to
verify some information for
our records (update
information)
4. The Talk Off
• State the purpose of
your call
5. Handle objections
6. Pitch payment options
7. Close for the payment
8. Thank the customer
23. Handle Objections
Types of Objections
•Circumstantial
•Emotional
•Intellectual
•Fraudulent
•Circumstantial
•Medical Issues
•Loss of Job
•Divorce
•Natural Disaster
•Emotional
•These consumers believe that they
deserve the service even though they
are not able to afford it.
•It’s not my fault
•Intellectual
•These consumers usually have the
ability to pay but have poor records or
do not budget their money
accordingly
•Fraudulent
•These individuals never intended to
pay.
24. Money Drops • Balance by Credit
•Secure a down payment Card
•Can you pay at least 50% down today
and the balance by the end of the BIF • Balance by ACH
month?
•Liquidate the debt in the shortest
possible time
•Be realistic
•Identify Money Sources • Post Dated Check
•Employment
•Savings PDC
•Parents
•Relative
•Loan
•Life Insurance
•401K
• Down Payment
•Other • Realistic Terms
PPA
•Once the payment plan is set, make
sure that the debtor understands that
it is a one time accommodation, not
the rule.
25. Subsequent Contact
•If at first you don’t succeed…
•Was a promise broken?
•Has there been a
change since the first
contact?
•Does the debtor have a
proposed solution to the
problem?
•Can the debtor get on a
temporary payment
plan?