2. STRATEGY PLANNING
The major plan of TQM
This can be achieved
within the context of a
corporative strategy
Establish mission ,
goals , and analyzing
strengths, weaknesses
,opportunities and
threats
They are simple and
easy to apply
3. STRATEGY QUALITY MANAGEMENT
Direct senior managers attention and forces
a reexamination of the main purposes of the
institutions and key relationships its
customers
Involve long –term priorities, and it enables
institutional change to be tackled in a
rational manner
Develop policies and plans which can deliver
the mission and progress the vision
4. VISION
Communicate the last
purpose of the
institution and what is
stand for
For example “ WE
CREATE
HAPPINESS”
5. MISSION STATEMENT
Provide a clear direction for the present and the
future.
Make difference from all other institution.
Take advantages available to the institution.
It’s memorable
Easy to communicate
It is a statement of the long-term aim of
organization
It is focused toward the customers.
6. VALUES GOALS
Principles by which
operate and seek to
achieve the vision and its
mission.
Express beliefs and
aspirations of the institution
Provide consistency in the
purpose.
Easy to remember
For example: We work as
team
They are expressed as
aims and objectives
They are expressed in a
measurable way
They must be realistic and
available
7. MARKET RESERACH
It is a prime means of listening to
customers. both actual and potential.
It is essential for implementing TQM.
Involve the point of view of the customer.
In education , customers make a long term
commitment to it.
Provide advance warnings of changes in
customer perception of an institution
8. MARKET ANALYSIS
Take into account the
segmentation of
markets
Market segmentation
analysis can be
equally valid in
schools
9. SWOAT
Aim to produce a small number of key areas
like : strengths, weaknesses, opportunities , and
threats
Internal analysis involves the performance of
the institution itself, and environmental analysis
and they are :strengths and weaknesses
External Analysis consists on the external or
environmental context in which the institution
operate and they are: threats and opportunities .
10. MOMENTS OF TRUTH
They are indicators which must be achieved
to satisfy its customers and its mission
statement.
They are called Critical success factors
(CSFs)
CFS are the key activities that the institution
identifies for itself
They provide a guide to the key quality
characteristics of institutions
11. FACTORS
INTERNAL CRITICAL SUCESS FACTORS
EXTERNAL CRITICAL SUCESS FACTORS
An accessible admission
system
Learn modes which meet
learner needs
Property functioning teams
Improve examination pass
rates
Learn development of social,
person.
Improvements progression
rates eg. Into employment a
further and higher education
Improve access to the
institution
Greater customer
satisfaction evidenced
throught survey group
Greater responsiveness to
community needs
Stronger relationship with
industry and commerce
12. THE STRATEGY PLAN
These are called corporate or institutional
development plan
Detail the measure which institution intends
to take to achieve its mission
Give the institution guidance and direction
The plan is not rigid and may be modified.
13. KEYS FOR A STRATEGIC PLAN
Market identification
The degree of market
penetration the
institution
Its portfolio of service.
The development of
portfolio
14. DEVELOPING LONG_TERM INSTITUTIONAL
STRARTEGIES
They are generic strategies which are adopted to operate.
MARKETING STRATEGIES
1 Cost-leadership strategy
Require an organization to be lowest-cost institution within
its market
2. Differentiation
Require an institution to be unique in some way from its
competitors
3. Focus strategy
Involve a particular geographical area, a customer group or
market segment.
15. BUSINESS AND OPERATING PLANS
It is a detailed plan for achieving particular
aspects of the institutions longer term
corporate strategy.
It contains definite measures and the
financial implications of putting them into
operation.
The plan is short ( one –year)
16. THE QUALITY POLICY AND THE QUALITY PLAN
The quality policy is a statement of
commitment by the institution for example
ISO 9000
The quality plan puts the quality policy
statement into action
This is the document in which the grand
design and the large –scale aspirations are
turned into practical and manageable
projects.
17. THE COST AND BENEFITS OF QUALITY
Quality costing is about
measuring the benefits of
quality improvement eg.
measuring TQM in an
institution as human and
financial terms or the cost
of failure or
nonconformance
The COST OF
PREVENTION , to stop
things going wrong and to
ensure that things are done
property eg. the cost of
quality improvement, the
salaries of coordinators and
quality managers
THE COST OF FAILURE
usually opportunity cost
which are measured via lost
opportunities and lost
business eg customer
dissatisfaction ,lost
enrolments, learner failure ,
time wasting and
frustration
18. MONITORING AND EVALUATION
Quality system need a feedback loop
Evaluation and feedback must be essential
element in its culture
Levels to monitor the evaluation are
Intermediate – the daily checking students’
progress.
Short term .Monitoring students achievements
and their potential.
Long term- an overview of the progress toward
achieving strategic goals
