1. CHERYL NORRIS
17250 Knoll Trail, Dallas, Texas 75248 815-212-0676 Cheryl@RealLeading.com
TRAINING and LEADERSHIP DEVELOMENT PROFESSIONAL with 17+ years expertise in
assessing, planning, managing, developing, delivering and evaluating exceptional leadership
development training and development initiatives that educate, motivate and increase employee and
leader effectiveness.
Experience & Qualification Highlights
ORGANIZATIONAL INITIATIVES
 Contracted with Exelon in 1999 to assist their merger integration team in developing the
Supervisory Development Program (SDP). Teamed with Program Managers from PECO’s
Supervisory Development Academy and ComEd’s Frontline Leadership Program to identify and
select best practices from each program and combine to create Exelon’s four week SDP.
 Collaborated with a global team at Westinghouse from 2008 to 2009 to establish standards and
procedures for the Westinghouse training organization. This was a comprehensive effort that
included managers from Sweden, England and the United States. Assisted in creating training
assessment, development, delivery and evaluation standards for the worldwide organization.
 In 2013, worked with AREVA to help develop an Engineering Summit for leaders in the
Engineering and Projects organization. Facilitated targeted modules, developed an accountability
assessment tool for the organization, provided feedback to the senior leaders of the division and
developed an evening team building event.
 Organized a communication and alignment initiative for Three Mile Island Nuclear Plant which
consisted of interviews with over 40 leaders, feedback to plant leadership team, and team and
alignment training.
 Developed a two day Leader Integration session for Oyster Creek Nuclear Station to assist new
Plant Manager in setting expectations, establishing standards, building trust among plant
leadership and creating a strong leadership team.
FACILITATOR/TRAINER
 Trained over 1500 frontline supervisors for Exelon’s four week Supervisory Development Program
in Chicago and Philadelphia, US, delivering a variety of leadership development modules such as
Conflict Management, Giving Effective Feedback, Decision Making, Emotional Intelligence,
Communication and Listening, etc.
 Facilitated AREVA’s three week High Stakes Field Leadership program, delivering leadership
development modules and working with Field Leaders to improve leadership and management
effectiveness for outage environments in nuclear industry
 Facilitated more than 50 sessions of Westinghouse’s three day Foundations I program in US and
China, delivering focused training on legal responsibilities of supervisors and managers
 Facilitated Westinghouse’s Business Cultural Intelligence program in France, US, and Germany
 Facilitated key modules for Supervisory Development Programs such as Myers Briggs Type
Indicator, Targeted Selection, Active Listening, Teams, Coaching, Situational Leadership,
Managing Agreement (Abilene Paradox & Groupthink), as well as leading participants through
various experiential activities and simulations
 Facilitate experiential team building activities for a variety of organizations and groups
 Incorporated Adult Learning Theory and techniques into training programs and modules.
 Participated in Ameritech’s Train-the-Trainer program for its Clearpath wireless service and trained
Ameritech employees and dealers.
 Co-trained over 2100 employees – managers and front-line staff – at Palos Community Hospital in
Customer Service.

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 Facilitated several two-day training seminars for Waste Management’s Information Technology
analysts, focusing on software systems, and standard operating procedures.
 Facilitated training and consulted on technical document for the I.A.E.A. (International Atomic
Energy Agency) in Vilnius, Lithuania and Vienna, Austria.
 Facilitated Supervisory programs which included HR topics such as EEO, Agent of the
Company, Laws, Legal Responsibilities of Supervisors, Interviewing, etc.
INSTRUCTIONAL DESIGNER
 Utilized the ADDIE and SAT model to assess training needs and to design, develop, implement
and evaluate training material and programs
 Designed and developed material for Exelon Corporation’s four week leadership development
program, Supervisory Development Program, including creating specialized formats for learning
and engagement that used elements of gamification
 Developed and designed customized training programs and material to meet clients’ needs and
specifications. Examples include: Waste Management’s A Day in the Life of an Analyst, AT&T’s
Professional Telephone Techniques for Remittance Management Organization, Oak Park Hospital
and Westlake Hospital’s Customer Service for Front-line Staff, ComEd’s Employee Concerns,
Glenbard Waste Water Authority’s Leading By Example, Exelon Nuclear’s Leadership Courage,
Giving Effective Feedback and Developing Others, and Aurora School District’s Time Management
for School Support Staff
 Customized PowerPoint presentation for two-week Employee Orientation/Education training for
Apec Corporation
 Audited customer service responses for Mt. Sinai Hospital and Schwab Rehabilitation Hospital,
which included anonymous observation of over 45 hospital departments. Prepared and presented
detailed report on observations with recommendations, then incorporated into Customer Service
training
 Conducted telephone audit for Alexian Brothers Medical Center, which involved making over
300 calls to over 60 departments. Prepared detailed spreadsheet comparing findings to previous
audit and presented report with specific findings and recommendations, incorporating data into
Customer Service training
 Designed, developed and implemented a three day Foundations I program for Westinghouse
Electric Company; made continuous improvements through evaluations and lessons learned
 Developed Leadership Brainium©, a customized training game for mid-level manager event
 Developed a So You Think You’re Smarter Than Our Competitor’s Engineers game for
Engineering summit evening event
 Developed a three week High Stakes Field Leadership training program for AREVA Field Leaders
 Developed a three day Manager Immersion Program for AREVA
 Developed a one week High Stakes Leadership program for AREVA mid-level managers
TRAINING MANAGER
 Negotiated, scheduled and coordinated with vendors on training workshop selection and cost
 Monitored formal and informal feedback from participants and addressed issues concerning
instructor performance, material, and facility
 Oversaw facility and room logistics to ensure quality learning environments
 Generated reports as required – post course follow-up, expenditures, participation, etc.
 Oversaw pre-work distribution process and participant reminders
 Utilized Communications Department to ensure promotion of workshops and scheduling
 Responded to business units’ training needs as directed by Manager of Development
 Managed multiple training facility employees
 Managed training budget

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TRAINING PROGRAM MANAGER
 Managed Exelon’s Supervisory Leadership Program for frontline supervisors for 3 years as
Consultant
 Scheduled and coached adjunct, facilitators, guest speakers, Subject Matter Experts, and vendors
 Organized program schedule and module format
 Provided updates and continuous improvements for material, training format and training process
 Coordinated with facility on location and special events
 Processed evaluations and final reports
 Provided client with follow up reports and summaries for the program
COLLEGE INSTRUCTOR
 Developed and taught Computer Literacy and Office Technology module to ESL (English as a
Second Language) students.
 Instructed students in Office Technology program, which included courses in Keyboarding,
Customer Service, Office Communication (verbal and written), and Computer Literacy.
SPOKESPERSON
 Acted as company spokesperson on training, motivational and informational films for the
following corporations: J.C. Penney, American Airlines, Xerox, Dr. Pepper, Lennox, Boy Scouts of
America, Pearle Vision Centers, and Professional Society of Engineers.
EMPLOYERS
2012 – Present Norris Learning Solutions, LLC Consultant/Trainer
Dallas, Texas
98 – 2012 Norris Training & Development, Inc. Program Manager/
Plainfield, Illinois Training Manager/
94 – 99 Independent Facilitator and Consultant Trainer/Consultant
Northern Illinois/Chicago Area
Productivity Resources Organization (PRO) Trainer/Consultant
Park Ridge, Illinois
Nielsen Associates, Inc. Trainer/Consultant
Buffalo Grove, Illinois
The Davis Consulting Group, Inc. Trainer/Consultant
Chicago, Illinois
Corporate Training and Development Trainer/Consultant
93 - 94 Waubonsee Community College Instructor
Office Technology Program and
TESL Program, Aurora, IL
86 - 93 Various Corporations Spokesperson/Actor
New York City, Dallas, Chicago
CLIENT LIST (partial)
Exelon Corporation (15 years), Westinghouse Electric Company (10 years), AREVA (4 years),
TransUnion, Waste Management, Rohm & Haas, Ameritech, Mt. Sinai Hospital, AT&T, Metlife,
Alexian Brothers Medical Center, Quill Corporation, Xerox
EDUCATION
Bachelor of Science in Education, Southwest Texas State University, San Marcos, Texas
Certified Teaching Certificate

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PROFESSIONAL ASSOCIATIONS
American Society for Training and Development
National Society for Experiential Education
Association for Experiential Education
PROFESSIONAL CERTIFICATIONS
DDI's Targeted Selection - Train-the-Trainer and Coach (Interviewing Skills)
DDI's Skills for an Empowered Workforce
Myer’s Briggs Personality Type Qualified
Irons Oaks Adventure Center Team Building Facilitator
PUBLICATIONS
Co-authored “True and Amazing Stories of Development,” 2008
AWARDS
Exelon Recognition Award for “Being dedicated, for over 15 years, to creating better leaders, better
managers and better people.” October, 2013