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Harnessing Volunteer Technology Communities to Build
Capacity in Crisis Response and Global Development

                   January 31, 2011

                     Presented by
                  Heather Blanchard
             Chief Evangelist, Co-Founder
                   CrisisCommons
2000                             2005                                    2009
Rise of Mobile                  109.5M                           207.9M                                  285.M
    (US Figures, CTIA)           38%                               69%                                    91%
                          (SMS Not Recorded)                 (81 Billion SMS)                      (1.56 Trillion SMS)




      Tools
 Communities


                                                                                             Hurricane Ike         Haiti Earthquake
                                                                                            Cyclone Nargis         Chile Earthquake
                                                                                            Mumbai Attacks
         Events                         9/11            FL Hurricanes
                                                    Indian OceanTsunami
                                                                                                                        Oil Spill
                                                                                                                   Pakistan Floods
                                                                                Kenyan Elections
                                                                     Katrina
                                                                                VA Tech Shooting
                                                                                                   Iranian Election Protests




Crisis-Related
    Volunteer
  Technology
Communities
                         98 99 00      01      02   03     04       05         06      07          08        09          10
From Idea to Community

    Evolution of an Idea                        Catalyst for Partnerships
•   January 2009 - Transparency Camp        •   June - First Ignite Session at the World
                                                Bank; Interest in Building Capacity
•   March 2009 - Gov 2.0 Camp
                                            •   August - USAID Afghanistan Election
•   June 2009 - CrisisCamp DC                   Monitoring

•   Participants: MIT Media Labs, GWU,      •   September - Google, Yahoo and
    Google,Yahoo, Microsoft, UN                 Microsoft form informal partnership
    Foundation, Sunlight Foundation, Apps       called Random Hacks of Kindness
    for Democracy, Homeland Security,
    DoD, World Bank, Development Seed,      •   October - CrisisCamp Philadelphia
    GeoCommons, Open Street Map,
    Sahana, Ushahidi, CrisisMappers         •   November - Random Hacks of Kindness
                                                hosts first Hackathon
Video
CrisisCamp Haiti                        Columbia



•   Call to action; global footprint

•   Low barrier to entry; replicable

•   Recognized by CROs and VTCs

•   50 events, 10 countries            United Kingdom




•   1,500+ highly skilled volunteers

•   Focus on mapping, missing
    persons, language and search              Canada




                                               France
Highlights
        Innovation - Problem Solving - Mapping



• Tradui Mobile
  Translation App
• Long Distance Wi-Fi
• OpenStreetMap
CrisisCommons
•   Convener of communities across
    competition and organizational
    challenges

•   Leverages collaborative systems, open
    environments

•   Translates needs from CROs to the
    VTCs and the public

•   Provides technical assistance and
    opportunity for creative problem solving   Diversified Global Network




•   Catalyst for a new knowledge base
    based on captured lessons learned

•   Leverages partnerships and networks
Sloan
    Investment
•   Convening of the First
    International CrisisCongress

•   Convening of stakeholder
    roundtables

•   Expert engagement

•   Development and validation
    of the problem definition

•   Full time support
CrisisCamp Feedback
What We Learned
•   Pervasive competition within all
    stakeholder groups

•   Vendor based technology
    relationships

•   Inadequate technology infrastructure
    and digital literacy

•   Lack of formal coordination role

•   Need for long term relationships,
    and project management

•   Little understanding of technology
    ecosystem; tools
What is Needed?
•   Objective technical assistance,
    support for creative problem solving

•   Long term support for CrisisCamp and
    VTCs, including project management

•   Amplification of grassroots innovation,
    collaborative systems

•   Translation of needs; development of
    lessons learned and research-based
    approaches

•   Stewardship of the new knowledge base,
    translate into research opportunities

•   Formal partnerships and resources

•   Legal protection; Security and Privacy
Evolution of the
                          Environment
• August 2009: Camp Roberts Engages VTCs for its Bi-Annual Demonstration
• August 2009: U.S. AID Adoption of Crowdsourcing information for Afghanistan Elections
• October 2009: Homeland Security Secretary and FEMA Admin. Craig Fugate Visit Facebook;
  TechNet Dedicates to Working With Industry to Engage in Crisis Response
• October 2009: CrisisMappers Host First Conference
• October 2009: Temple University Center for Disability Preparedness hosts 2nd CrisisCamp
• November 2009: Random Hacks of Kindness Hackathon; FEMA Admin. Craig Fugate Keynotes
• January 2010: UN OCHA Uses “Unverified Data” (OSM) to Lead SAR
• February 2010: McKinsey Conducts VTC Study for the World Bank
• February 2010: Government of Haiti Requests OpenStreetMap Data
• June 2010: FEMA Hires Director of Digital Strategy
• June 2010: U.S. DoD Hosts QuickNets event for open source crowdsourcing apps for
  situational awareness
• June 2010: White House Calls For Public to Help Oil Spill Via CrisisCommons
• July 2010: World Bank Launches Innovation Center to include VTC Liaison
• July 2010: FEMA Hosts CrisisCommons; Requests Input from the Commons
• August 2010: American Red Cross Hosts First Crisis Data Summit
• August 2010: UK Guardian Launches Multi-Media and Crowdsourcing Team
Potential Competition



 Key Competition Capability: One to Many




      Requirement      CrisisCrowd
Our Role
We Leverage Expertise, Communities and Resources

                                                                 VTCs
CROs                   CrisisCommons                           The Public
Affiliated                   Affiliated Responder                Un-Affiliated Response
Response                 Connectivity to Resources              Spontaneous Effort
                      Source of Affiliated Requirements             New Efforts
                Leverage Under Utilized; Unknown Resources      Unknown Resources
            Research Based Approach; Recognized Knowledge Base

                                                               Academia
                                                            Private Sector
                                                            Under-Leveraged Resources
What We Propose
Connecting and Leveraging the Ecosystem to Build Capacity
          Through a Commons-Based Approach
                                       CrisisCommons
       VTC Tools;
                                                   Behavior
      Community           Proactive, Non-Market
      Development           Researched Based       Mapping         VTC
                                                                                Academic
      Private Sector      Proactive, Non-Market      Data
      Resource Pool          From Incubation                       CRO           Loaned
                                                   Language
    Crisis After Action    Reactive, Partnership                                Executives
                          Lessons Learned Based                 Academia
                                                                                Volunteers
   Innovation Challenge     Reactive, Multiple     Incubator   Private Sector
                             CRO Prototype




   Community                  Projects               Lab         Council         Fellows
2011
             Laying the Foundation
•   Facilitate development of the Commons
    Council with four stakeholder workgroups

•   Develop formal relationships and buy-in                   Requirement Requirement
    with the CROs, VTCs, private sector and                   Development Development
    academic communities
                                                               Location/   Stakeholder
•   Facilitate requirements to build the                        Partner       Buy-In
    Commons lab to include consumer, academic    Web Tools     Selection
    and private sector R&D approaches; Develop   Gatherings
    innovation approach/methodology

•   Convene the VTC Community; Host the          Community        Lab       Council
    Second Annual International CrisisCongress

                                                   Incremental Approach
Looking to 2011

•   CROs have asked for our help

•   New acceptance of collaborative tools

•   Growing VTC communities, predictable
    Crisis Crowd

•   Public has capability, desire to assist

•   Capability to matrix private sector and
    academia resources
Path Ahead
•   Transform goodwill to formal
    relationships

•   Facilitate needs from
    stakeholders to inform
    development of CrisisCommons

•   Facilitate research agenda

•   Continued support of
    CrisisCamp; ongoing crises

•   Evaluate and report on the
    continuing evolution of the
    ecosystem
2012+ Blue Sky




Silicon Valley - Washington DC - Geneva - South America - Sydney
                         Global Presence
Need Your Help

• SMEM Camp
• Missing Persons
• Situational Assessment
• After Action Reports
• Case Studies

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CNA Brownbag - January 31, 2011

  • 1. Harnessing Volunteer Technology Communities to Build Capacity in Crisis Response and Global Development January 31, 2011 Presented by Heather Blanchard Chief Evangelist, Co-Founder CrisisCommons
  • 2. 2000 2005 2009 Rise of Mobile 109.5M 207.9M 285.M (US Figures, CTIA) 38% 69% 91% (SMS Not Recorded) (81 Billion SMS) (1.56 Trillion SMS) Tools Communities Hurricane Ike Haiti Earthquake Cyclone Nargis Chile Earthquake Mumbai Attacks Events 9/11 FL Hurricanes Indian OceanTsunami Oil Spill Pakistan Floods Kenyan Elections Katrina VA Tech Shooting Iranian Election Protests Crisis-Related Volunteer Technology Communities 98 99 00 01 02 03 04 05 06 07 08 09 10
  • 3. From Idea to Community Evolution of an Idea Catalyst for Partnerships • January 2009 - Transparency Camp • June - First Ignite Session at the World Bank; Interest in Building Capacity • March 2009 - Gov 2.0 Camp • August - USAID Afghanistan Election • June 2009 - CrisisCamp DC Monitoring • Participants: MIT Media Labs, GWU, • September - Google, Yahoo and Google,Yahoo, Microsoft, UN Microsoft form informal partnership Foundation, Sunlight Foundation, Apps called Random Hacks of Kindness for Democracy, Homeland Security, DoD, World Bank, Development Seed, • October - CrisisCamp Philadelphia GeoCommons, Open Street Map, Sahana, Ushahidi, CrisisMappers • November - Random Hacks of Kindness hosts first Hackathon
  • 5. CrisisCamp Haiti Columbia • Call to action; global footprint • Low barrier to entry; replicable • Recognized by CROs and VTCs • 50 events, 10 countries United Kingdom • 1,500+ highly skilled volunteers • Focus on mapping, missing persons, language and search Canada France
  • 6. Highlights Innovation - Problem Solving - Mapping • Tradui Mobile Translation App • Long Distance Wi-Fi • OpenStreetMap
  • 7. CrisisCommons • Convener of communities across competition and organizational challenges • Leverages collaborative systems, open environments • Translates needs from CROs to the VTCs and the public • Provides technical assistance and opportunity for creative problem solving Diversified Global Network • Catalyst for a new knowledge base based on captured lessons learned • Leverages partnerships and networks
  • 8. Sloan Investment • Convening of the First International CrisisCongress • Convening of stakeholder roundtables • Expert engagement • Development and validation of the problem definition • Full time support
  • 10. What We Learned • Pervasive competition within all stakeholder groups • Vendor based technology relationships • Inadequate technology infrastructure and digital literacy • Lack of formal coordination role • Need for long term relationships, and project management • Little understanding of technology ecosystem; tools
  • 11. What is Needed? • Objective technical assistance, support for creative problem solving • Long term support for CrisisCamp and VTCs, including project management • Amplification of grassroots innovation, collaborative systems • Translation of needs; development of lessons learned and research-based approaches • Stewardship of the new knowledge base, translate into research opportunities • Formal partnerships and resources • Legal protection; Security and Privacy
  • 12. Evolution of the Environment • August 2009: Camp Roberts Engages VTCs for its Bi-Annual Demonstration • August 2009: U.S. AID Adoption of Crowdsourcing information for Afghanistan Elections • October 2009: Homeland Security Secretary and FEMA Admin. Craig Fugate Visit Facebook; TechNet Dedicates to Working With Industry to Engage in Crisis Response • October 2009: CrisisMappers Host First Conference • October 2009: Temple University Center for Disability Preparedness hosts 2nd CrisisCamp • November 2009: Random Hacks of Kindness Hackathon; FEMA Admin. Craig Fugate Keynotes • January 2010: UN OCHA Uses “Unverified Data” (OSM) to Lead SAR • February 2010: McKinsey Conducts VTC Study for the World Bank • February 2010: Government of Haiti Requests OpenStreetMap Data • June 2010: FEMA Hires Director of Digital Strategy • June 2010: U.S. DoD Hosts QuickNets event for open source crowdsourcing apps for situational awareness • June 2010: White House Calls For Public to Help Oil Spill Via CrisisCommons • July 2010: World Bank Launches Innovation Center to include VTC Liaison • July 2010: FEMA Hosts CrisisCommons; Requests Input from the Commons • August 2010: American Red Cross Hosts First Crisis Data Summit • August 2010: UK Guardian Launches Multi-Media and Crowdsourcing Team
  • 13. Potential Competition Key Competition Capability: One to Many Requirement CrisisCrowd
  • 14. Our Role We Leverage Expertise, Communities and Resources VTCs CROs CrisisCommons The Public Affiliated Affiliated Responder Un-Affiliated Response Response Connectivity to Resources Spontaneous Effort Source of Affiliated Requirements New Efforts Leverage Under Utilized; Unknown Resources Unknown Resources Research Based Approach; Recognized Knowledge Base Academia Private Sector Under-Leveraged Resources
  • 15. What We Propose Connecting and Leveraging the Ecosystem to Build Capacity Through a Commons-Based Approach CrisisCommons VTC Tools; Behavior Community Proactive, Non-Market Development Researched Based Mapping VTC Academic Private Sector Proactive, Non-Market Data Resource Pool From Incubation CRO Loaned Language Crisis After Action Reactive, Partnership Executives Lessons Learned Based Academia Volunteers Innovation Challenge Reactive, Multiple Incubator Private Sector CRO Prototype Community Projects Lab Council Fellows
  • 16. 2011 Laying the Foundation • Facilitate development of the Commons Council with four stakeholder workgroups • Develop formal relationships and buy-in Requirement Requirement with the CROs, VTCs, private sector and Development Development academic communities Location/ Stakeholder • Facilitate requirements to build the Partner Buy-In Commons lab to include consumer, academic Web Tools Selection and private sector R&D approaches; Develop Gatherings innovation approach/methodology • Convene the VTC Community; Host the Community Lab Council Second Annual International CrisisCongress Incremental Approach
  • 17. Looking to 2011 • CROs have asked for our help • New acceptance of collaborative tools • Growing VTC communities, predictable Crisis Crowd • Public has capability, desire to assist • Capability to matrix private sector and academia resources
  • 18. Path Ahead • Transform goodwill to formal relationships • Facilitate needs from stakeholders to inform development of CrisisCommons • Facilitate research agenda • Continued support of CrisisCamp; ongoing crises • Evaluate and report on the continuing evolution of the ecosystem
  • 19. 2012+ Blue Sky Silicon Valley - Washington DC - Geneva - South America - Sydney Global Presence
  • 20. Need Your Help • SMEM Camp • Missing Persons • Situational Assessment • After Action Reports • Case Studies

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